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HomeMy WebLinkAboutMiscellaneous - 230 CHICKERING ROAD 4/30/2018 (11) Stu k J 1 T • PHGPJE CAL A.M. FOR DAT TIME P.M. M OF ` I�K�C� , PHONED qa� RETURNED PHONE _ YOUR CALL CODE NUMBEREXTENSION MESSA PLEASE CALL WILL CALL AGAIN CAMETO SEE YOU WANTS TO SEE YOU SIGNED �niversal' 4822 " .2- 3 0 May 24, 2001 Received complaint about no rugs in an owner owned unit of Heritage Green Condos on May 23rd. SF called for details. Since a flood on March 21 and subsequent removal of rugs the owner has been on bare cement floors for over 2 months. She says nothing is being done and her phone calls are not being returned. I told her I did not need to inspect since she was a homeowner,however I would casually inquire to find out the status of repairs. She also told me about the contractor who wants 2,000 down before doing any work. I also recommended that before giving a rug installation contractor ANY money she should check the references and be sure.of their integrity in the business. SF spoke to mgmt at Heritage Green about the flood damaged rug replacement. Karen Sorkin,Diversified funding manager,gave SF the correspondence sent to the homeowners about the procedures to have the damage repaired. (See attached) SF called Ms. Ciazzo back and discussed her concern. She was directed to contact Ms. Sorkin again to check the status of her estimate submission and/or to follow-up with a letter asking the same questions. If no response she should attend the Tuesday evening Board meeting of Heritage Green condo association to speak up about her situation. w rl 1 ' i.' •..' .r it � �r. .. ' Ir.- /�� , , r'( rr.. - . _ �: '•T - '_ u�/r 'i ' .rj '(,r r r .HCl! II DATE: APRIL 13, 2001 TO: UNIT OWNERS EFFECTED BY THE 3/22-23/2001 STORM FROM: KAREN SORKIN, PROPERTY MANAGER RE: INSURANCE CLAIM INFORMATION UPDATE I would like to take this opportunity to update the information you have on the status of the insurance claims effecting your units. The damage created by this storm has involved both of our insurance policies. One policy deals with surface water, and the other with wind-driven water, or the leaks you sustained from leaking windows, roofs and sliding doors. Most of you have already been seen by our Public Adjuster and by the appropriate adjuster from.the insurance company that deals with your situation. Anyone not seen by'April 17th will have to call our private insurance adjuster, Ken Viafore, and try to set up an`,appointment with him. He can be reached at 1-800- 677-5454. Those of you whose units have been seen are encouraged to get your repair estimates as soon as possible, and send copies to me in the office. These estimates will be compared to the adjusters' figures, and you will be notified as to what your allowance will be. Allowances for.each unit will be determined in the following manner. There is a $25,000 deductible that has to be subtracted from the total amount of the insurance award from the flood insurance policy, and there is a $5,000 deductible that will apply to.'the other types of claims. Also to be deducted are the adjusters' fees, and any depreciation of materials involved. The entire net amount of each claim must then be determined. Each unit will absorb a'percentage of the deductible, based upon the size of the claim. That amount will be deducted from the amount that the adjuster has allowed for that unit (a larger claim will have a greater percentage of the deductible subtracted from the proceeds). The insurance payment will be made to the Association who will then issue individual checks to the unit owners. Again, we encourage you to get estimates. If you dont want to wait for the claim to be settled, you may go ahead and purchase what you need. Keep in mind that you will only receive an amount that replaces the damaged materials as determined by the adjuster, minus the above-mentioned charges. If you wish to upgrade anything, it will be at your expense. Hopefully, this letter has given you the information that you need. I will send out another update as.soon as I have more information to share with you. If you have any questions, please feel free to call me at 978-685-4434. w . v-� •. � `� MEMO Date: March 28, 2001.., To: Unit Owner, Heritage Green Condominium Association From: Karen Sorkin, Property Manager Re: Water Damage,Insurance Claim, Repair &Resolution The rainstorm of March 21 and 22, brought about five inches of rain to North Andover causing flooding throughout the town. The town declared a state of emergency on Thursday, March 22. Heritage Green had more than fifty units that took on water. The calls started coming in Thursday morning and never stopped. The majority of the water extraction was completed by late Saturday. The maintenance staff was somewhat overwhelmed but did a good job under the circumstances. The cleanup will probably continue for a few more days. More calls continue to come in as people come home from being away. It is important that each owner whose unit has experienced water from this storm notify the office as soon as possible. If your unit experienced water leaks or flooding, please call the office and let us know whether your unit took on water. Heritage Green has hired a public adjuster to represent the Association in an insurance claim against the association's flood and earthquake policy. The policy has a $25,000 deductible. Before any work can be done both the Association's public adjuster and the insurance company adjuster must see all of the units. The,quickest way to inspect all units is to have both adjusters inspect the units at the same time. With this in mind the inspections will be scheduled for Monday, April 2, Tuesday, April 3 and Wednesday, April 4 between 9:OOAM and 5:OOPM. You must provide access to your unit at this time so that you can.be. considered for the claim The adjusters will determine what, is covered under the Association's policy. The claims process is expected to be long and complicated. ' We will ask the insurance company to release funds to get the work started. The insurance companyds'`riot obligated to do so but usually is cooperative. You will be contacted about the most probable time period for your inspection. We can not guarantee a specific time. Unit owners are responsible for their share of the deductible, for finding substitute'housingif necessary and for loss of personal belongings. The Association does not carry loss of use' coverage for the benefit of the unit owner. Personal belongings are not covered under the Association's insurance policy. All of these things are usually covered under the unit owner's HO-6 policy or the tenant's 1-10- 4 policy. The Association will not be responsible for any loss not covered by the Association's insurance policy. Again with the.idea of moving the process along each owner should get an estimate from a licensed and insured contractor to make the repairs to his or her unit. With this in hand the`owner will be able to have repairs made as soon as the insurance company releases the claim. The number of units impacted by this storm will unavoidably delay resolution of the "claim. The Association will try to move the process along in any way possible. Vie are sorry for the inconvenience and hardship this natural disaster has caused you. We appreciate your cooperation and will work to''restore order as soon as possible. If you have any questions please call 978-685-4434 for more information. CAMy Documents\fileffleritage GreenToodMEMOLdoc March 26,2001