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HomeMy WebLinkAboutMiscellaneous - 24 Leydon StreetIA� oia�rs �roce and Peoce be mu/tiP/ied unto rou. " 2 PETER 1:2 O Fran, Gouveia • dumbing Contractor May 11, 2004 Mr. & Mrs. Ed Czajkowski 24 Layden Street No. Andover, MA 01845 Dear Mr. & Mrs. Czajkowski: I am in receipt of your letter dated March 23, 2004 and would first like to apologize for the length of time it has taken me to respond. Due to circumstances beyond my control, I have been out of the office for several weeks. The invoice that you make reference to has been voided as well any other charges associated with this unfortunate incident. I am extremely sorry for the error made when you were charged for this as well as the inconvenience and aggravation that you have had to endure. I would like to assure you that this was an isolated incident and certainly not the manner in which I conduct my business. FG/sr Sincerely, �r Frank Gouveia 195 (rinceton Street • 9Vorth Che(msforcf 9Vass 01863 Phone (978) 251-1800 • (978) 453-1546 • Tax (978) 251-1801 l ��9 �s �- `e- y s,, C� v(LCyk� 03/23/2004 13:18 9784520606 DOUBLETREE HOTEL L;j� St Lowell, MA 01852 r978)�452-1200, t978j on To: Aw. �'v-",f �/"o ZL/' From: R. Cnjkowski Sales and Catering Admin. Fax: Pages: Z Phone: Date: �1-23A Re: aUU.&;u CC:. PAGE 01 0 Urgent 0 For Review 0 Please Conment D Please Reply 0 Please Recycle v im, dUl/-" A. ? ;v hkt lt&-� 03/23/2004 13:18 9784520606 DOUBLETREE HOTEL PAGE 02 24 Leyden Street North Andover, MA 01845 March 23, 2004 Mr. Frank Gouveia, Owner Frank Gouveia Plumbing Contractors 195 Princeton Street North Chelmsford, MA 01863 Dear Mr. Gouveia We are writing in response to the invoice you recently sent us (copy attached), and to notify you that we are refusing to pay this bill for the following reason: We called your company on the recommendation of our condo association office on the morning of Monday, February 17 for service in unblocking a clogged bathroom sink. Your office informed us that Drain Masters would be out late morning to service our sink. Frank from Drain Masters arrived at 11 am and spent approx. 5 hours in our unit snaking pipes and vents and was unsuccessful in unblocking the sink. He left stating that he "could not do it", and that someone would be back the next day. The next day Frank from Drain Masters returned along with workers from your company. They continued to work for another 4-5 hours in both our unit and our neighbors' unit and still were unsuccessful in clearing the blockage. At the end of the second day, Kevin from your company stated that "the blockage could not be cleared", and that the next step would involve breaking into the kitchen walls in both our unit and our neighbors' unit. He said that he would contact our condo association office and then would call us in a few days with information. He left, with the sinks in both units still blocked and non-functioning. This was the last we heard from anyone at your office. After four days, on Sunday, February 22 we decided to call another drain company chosen out of the yellow pages, and after discussing the problem with the owner/operator, he agreed to come out the following afternoon. Using just a snaking system, he had the blockage cleared in less than 10 minutes. We paid him for his services. Mr. Gouveia, at no time were we ever given an estimate, written or verbal, as to what your services would cost. Secondly, neither your company nor the subcontracted Drain Masters finished the job which they started. You then left us hanging with no word about returning to complete the work. And lastly, you send us a non -itemized bill with just a lump sum listed for labor, and which includes a charge for materials used in replacing good piping that was removed by Drain Masters and by your company in the course of attempting to clear our clogged sink! We believe all this adds up to bad business practice. We hope to resolve this issue without further incidence, and look forward to your response. However, should you continue to pursue payment, we will proceed to file a formal complaint with the State Plumbing Board, the Better Business Bureau, and the Attorney General's office. Sincerely, Ed and Roberta Czajkowski C: Mr. James Diozzi, Plumbing and Gas Inspector Town of North Andover 27 Charles Street North Andover, MA 01845 Ed & Roberta. Czajkowski 978-946-9498 March 22, 2004 We live at the Village Green Condominium on Chickering Road in North Andover. On Monday, February 16, we noticed that our bathroom sink was draining slowly, so that evening we treated it with Liquid Plumber as we had been doing occasionally throughout our five years of living at the complex. On Tuesday morning, February 17 our bathroom sink was not draining at all, and so we called our condo association office to report a clogged bathroom sink. I asked them who we should call, and they gave me the number of Frank Gouveia Plumbing, the plumbing contractor who regularly works in our complex. I called the plumber who said that a drain company would come out to take care of our bathroom sink. One man from Drain Masters arrived at 11 am on Tuesday, and spent approx. 5 hours at our unit, snaking drain and vent pipes with no success at clearing the blockage. No work order was presented, nor was any estimate of total cost given. During the course of the work, he cut off our bathroom sink trap (metal - galvanized?) and soldered it back on at the end of the day. He stated that he would be back to finish the job in the morning. My husband ended up taking the entire day out of work to stay at home with the workman. The next day, February 18, my husband stayed home from work again, and both Drain Masters and Gouveia Plumbing arrived at our home. They proceeded to work on both our unit and our neighbors' unit since they were also experiencing a slow draining sink (our units are back to back). Still, after 4-5 hours, neither company could clear the blockage. The bathroom sink pipes were entirely cut off in our unit and this time in our neighbors' unit as well (their piping was just two years old). Wayne, an "expert" from Drain Masters was called in, and at one point there were four workmen working on the problem. It was at the end of the second day that Kevin from Gouveia Plumbing spoke with my husband and our neighbors and stated that "the blockage could not be cleared", and that they were looking at having to break into the wall in both of our kitchens to get at the problem. My husband stated that in no way was any work going to start before there was a written estimate, and our condo association office was notified of the situation. Kevin stated he would call our condo association office and would be in touch in "a few days" with details. We heard nothing from Gouveia Plumbing for the rest of the week, and so with bathroom sinks that still did not drain, on Sunday, February 22 I called Rapid Rooter, picking them out from the yellow pages, and after describing the situation, the owner/operator agreed to come out the following afternoon. Within ten minutes he had the blockage cleared. We paid him $105.00 for his services (copy of receipt attached), and our neighbor split the cost with us. On March 11 we received a bill from Gouveia Plumbing for more than $700 (copy attached). We do not feel we owe them this money, because they did not fix the problem, and in their attempt to clear our drain, they removed our pipes which were never the issue. Additionally, we did not ask them to stay for so long the first day, nor to come back a second day, but rather we felt that had we asked them to leave, they would have said that they could have cleared the blockage had they been allowed to stay. We feel that any labor and materials which were expended in the attempt to correct the problem are not our responsibility. Finally, our neighbors did not receive a bill even though they had work done in their unit as well. We were invoiced for all charges, and the bill was not itemized. O BILL TO Erank Gouveia • plumbing Contractor Mr. Ed Czajkowski 24 Leyden Street No. Andover, MA 01845 JOB NAME Unit # 24 24 Leyden Street No. Andover, MA Invoice DATE INVOICE # 3/10/2004 14233 Service charge on all past due accounts is calculated at 2% per month from date of invoice. 195 l inceton Street • North Chelmsford,, Mass 01863 Phone (978) 251-1800 9 (978) 453-1546 • Ear, (978) 251-1801 TERMS MECHANIC START DATE FINISH DATE Net 10 Days KPE 17/2004 02/18/04 ITEM DESCRIPTION SUBTOTAL Labor Cut out the traps and snaked the lavatory lines. 680.00 Cut the vent lines and snaked them out. Snaked out the roof vent. Replaced the traps with new PVC traps and fittings. Had DrainMasters come in and snake out the drains that were clogged. Material 52.97 Total $732.97 Service charge on all past due accounts is calculated at 2% per month from date of invoice. 195 l inceton Street • North Chelmsford,, Mass 01863 Phone (978) 251-1800 9 (978) 453-1546 • Ear, (978) 251-1801 .. , .20 Years Experience Customer ADDRESS Rapid Rooter 24 H. R. EMERGENCY SERVIC Toll Free (866) 302-2900 • (781) 932-0366 ALL TYPES OF DRAINS I APT: N PHONF Y6, Locally Owned & Operated INVOICE ,,,, 44-3o V-51 JOB PIAME IATF t ZIP MAP. AuDREaa OF DIFFERENT TNAN CUSTOMER ADDRESS I STATE ZIP CONTACT PERSON JW NAME DRAIN LINES CLEANED & GUARANTEES `RAIN LINE: FT. ❑ TUB: FT. SINK: , FT. ❑ TOILET FT. FLOOR DRAIN: FT. ❑ WASHER LINE . FT. El OTHER LINE: ❑ STORM FT hereby authorize you to perform the above described services and I agree to pay the amounts indicated to the righi. I hereby certify that I am duly authorized to order and approve the work requested. Interest @ 1.5 per month 18% per annum on past due balances. SIGNATURE TITLE ---r—�-- PARTS PARTS LABOR OTHER TAX TOTAL TOTAL DUE TERMS: CASH _ CHECK� CHARGE P.O.# C.C. TYPE .`UTH # CARD NO. —_ EXP. DATE:. — ��` -- 0- , ;signature:_ Title: Date: This is to acknowledge completion of the above described work which has been done to my complete satisfaction 0 N M O� J0