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BayStateGas
NiSource Conijoar;V
How to Contact Us
1-800-688-6160
For DirectLink self-service 24 hours1day
For payment arrangements, call
7a.m. -5.30p.m. Mon. -Fri., 9a.m. - 2p.m Sat
1-800-882-5454
For billing quesfions, call
Ba.m. -5p.m., Mon. - Fri.
For quickest response, call
I I a.m. - 3 p.m., Tues. - Fri.
1-800-677-5052
For heating/water heating repairs 24 hours1day
To open/close account please allow at least 5 days.
1-800-525-8222
Forgasieaks orudorofyiis24 hourslu'ay
711
For hearing -impaired relay
www.baystategas.com
For accountinformation, descriptions ofourservices,
and safety and conservation tips.
Billing Options
Budget Payment Plan Reduce the impact of
higher, unstable natural gas prices by spreading
the cost of winter heating more evenly throughout
the year. Know how much to expectto pay each
m o nth.
Extended Payment Plans Special payment
arrangements and energy assistance are
available, if eligible.
Payment Options
E -bill Receive and pay your bill online. To enroll,
visit ourWeb site, wvvw.baystategas.com.
Direct Payment Authorize your bankto pay your
bill automatically each month.
Phone Call EDS at 1-866-696-7791 or Iinkfrom our
Web site to pay by credit card or debit card. To
pay by electronic check, call 1-866-696-7793. EDS
charges a convenience fee for each transaction.
Authorized Payment Centers Visit DirectLink e -
Services on ourWeb site or call for the location
of an authorized payment center near you.
Mail 0etaG-h--mc1_retu.Tn_the coupon.below with
payment to:
Bay State Gas
P.O. BOX 9001843
LOUISVILLE, KY 40290-1843
Consumer Protections
Your Right to Dispute Your Bill If you think your bill is
incorrect, call us at 1-800-882-5454 before the due date.
We will review your account and notify you of tile
results, in writing if you wish. if you are not satisfied
with our response, you have the right to appeal to the
DPU in writing at: Consumer Division, Massachusetts
De partment of Pu blic Utilities, One South Station,
Boston, MA 02110, by phone at 1-617-305-3531 or 1-800-
392-6066, or online at www.mass.gov/dl)u. Until the DPU
rules oil your appeal, your service cannot be shut off for
non-payment of the disputed part of your bill. However,
you must continue to pay any portion of that bill and
other bills that are not part of tile dispute.
Bankruptcy Notices Bay State Gas Company, Revenue
Recovery, 2025 Roosevelt Ave, Springfield, MA 01102.
Gas Bill
Residential Gas Service
tsming &
Customer Name
John Cusack
ent Summan
ACCOuni wumuer
374-344-005-5
Statement Date
Page 1 of 2 0112412008
�/105928
Previous Balance on 12/21/2007
$224.28
Payments Received on 12/24/2007
$79.11
Payments Received on 01/18/2008
$145.17
Balance on 01/24/2008
F$0.03
Charges for Gas Service This Period +
$137.07
�mount Due by 02119/2008
$137.07
See back of bill for Detail of
Charges for Gas Service.
Service Summary
Service Summary Notes
Service Location
Your next actual meter
28 Main St
reading date is between
North Andover MA 01845
0212212008 - 0212612096
Meter Number Meter Readings (34 Billing Days)
H65585 Actual Reading on 01/24
6607
Actual Beading on 12/21
6519
Gas Used (Ccf)
88
Therm Factor x
1.054
Total Gas Used (Therms)
93
Gas Use History Lc� Estimated WE Customer I
210
168
126
34
Tim ins 90 11338 13f) 81 13 0 0 0 0 1 53 99 93
0 ays 20 30 32 2(3 3 1 29 32 31 28 33 23 30 34
JAN FEB MAR APR MAY JUN Jill. AUG SIP OCT NOV DEC JAN
21107 2008
41
With all of the snow this
winter season has brought
us, we ask that you
remember to clear a path to
your gas meter. We
encourage you to also brush
snow and ice froth your
utility meters and appliance
vents. Keeping your meters
and vent pipes clear of snow
and ice will help to ensure
proper functioning and
accurate measurement.
Daily Comparisons
Avg Daily Avg Daily
Month
Temp
Usage
Jan '08
30.2'
2.7
Dec '07
26.2'
3.3
Jan '07
29.9'
4.5
Turn Me Over lo �
for more details about
V Payment Coupon your account
A - - - no - _.
tol.,§D Bay State Gas Gas Bill
Residential Gas Service
A NiSource Company
Consumer Protections (continued)
Rights to Gas Service for Residential Customers With
Serious Illness, Infants and Financial Hardship
If you cannot pay your gas bill because of a financial
hardship and there is a serious illness, or a child under
the age of 12 months, residing in the home, or it is
between November 15 and May I and you heat your
home with gas, we will not shut off your gas service.
Forward the company a completed Financial Hardship
Form and the documents described below.
Serious Illness & Financial Hardship -
Ask your doctor or Board of Health to call us right away
and within 7 days, forward the company a letter that
states the name and address of the seriously ill person,
the nature of the illness, and the business address and
telephone number of tile doctor or agency.
Infant Under - Age of 12 -Months &_FbanciaLHard_ch.i,n
Call us to let us know that an infant resides in your
home and within 7 clays, forward the company a
document that certifies the infant's name, address and
birthdate.
Winter Protection & Financial Hardship -
Between Nov 15 - May 1, if you heat your home with
natural gas, and you cannot pay your bill, call us to let
us know and within 7 clays, forward the company a
completed Financial Hardship Form.
Notice to Older Residential Customers If all residents in
your house are 65 years of age or older, the company
cannot terminate your service for failure to pay a past
due bill without the approval of the Massachusetts
Department of Public Utilities (DPU). If you cannot pay
your bill all at once, you may be able to work out a
payment plan with tile company. You have a right to a
hearing at the DPU before termination. If you have any
questions or went further information, call the company
at 1-800-688-6160 or tile OPU Consumer Division at I -
800-392-6066 or TTY (for hearing impaired only) 1 -800-
323-3298.
Check Processing Information When you pay your Bay
State G as bill by check, you authorize us to convert the
check to electronic date and to make a one-time
electronic fund transfer from your checking account for
that payment. Funds could be transferred as early as
the day after we receive your payment. Your financial
institution will not return your check but will note the
transaction on your financial statement. For more
information or if you do not want your check converted
to an electronic transfer, please call our check
processing agent toll-free at 1-866-282-1849,
7 a.m. - 7 p.m., Mon. - Fri.
Other Correspondence (except payments) MailtoBay
State Gas Company, 2025 Roosevelt Ave., Springfield,
MA 01104.
Service Quality You may contact the Department of
Public Utilities regarding service quality complaints or
questions by calling 1-800-392-6066, email at
www.moss.gov/dpu or TTY at 1-800-323-3298.
Gas Meter Information
Actual Reading A meter reader has read the meter.
You're required to provide us access to read tile meter
at least once a year or risk shut-off. Please contact us
to make arrangements if access is required.
Estimated Reading During the months we don't read the
meter, we accurately estimate your reading based on
the history of usage at the service address and normal
temperatures for tile billing period. We verify the
reading tile nexttime we read the meter to make sure
you pay only for the energy you've used.
Gas Usage We measure tile volume of gas you use by
Ccf equal to 100 cubic feet and convert it into therms, a
unit of heat.
How to Readthe Meter When a pointer is between two
numbers oil a dial -type meter, read the smaller number
except when the pointer is between 9 and 0. Record the
reading on tile dials from left to right.
Example:
IC11,17"10fl, ', IC --IC -2
T ; 7)
3 9 7 2
Account Number
374-344-005-5
Statement Date
Page 2 of 2 0112412008
205928
Detail of Charges for Gas Service
Service Charges Notes
Charges for Resident Heat - Winter Season
If you received an
Delivery Charges
application from your Fuel
Customer Charge $10.96
Assistance office, be sure to
return it as soon as possible.
Distribution Charge
The Good Neighbor Energy
All 93.00Therms x $0.2888 $26.86
Fund is available to
(413) 272-2209
customers not eligible for
Delivery Adjustment Charge
Fuel Assistance. Contact
All 93.00Therms x $0.0357 $3.32
these agencies for additional
CostofGas Thecostotgas
information.
Gas Supply Charges at Cost
Cost of Gas
Effective January 1, the
November 1, the agencies will begin making appointments an October 15. All customers approved for fuel
Energy Conservation Set -vice
All 93.00Therms x $1.0315
$95-93 charge will change from S. 14
Total -Charges -for Service This.Period —
$137.0? In_,�,_ 17 ppr mon t4 due Le -an
(508) 747-7575
increase in program
(413) 272-2209
expenses. The charge
(508) 823-6346
reflects the costs and
Glossary
recovert . es expert . enced by
CostofGas Thecostotgas
Bay State during 2007 as
includesthe purchase,
well as the forecasted costs
storage, and interstate
for 2008.
transmission of natural gas.
Delivery Charges are the
Pro -rated Bill Our normal
costs of delivering the gas
billing period is based on 30
to retail customers. The
days. If your billing period is
more than 34 days or less
charges for these services
than 26 days, we pro -rate to
are regulated and m ust be
adjust to the number of days
purchased from the local
in your billing period.
distribution company.
The Customer Charge
recovers the basic cost of
providing service to
customers regardless of gas
use, i.e. meter reading,
billing, and account
maintenance. Included is the
customer's contribution to
the energy auditprogram.
Gas Supply Charges are
passed through to customers
without markup.
Gas supply may be
purchased froin the
competitive market and is
not regulated when
purchased from a
compet7 it . ve gas supplier.
Additional Account Info
Energy Assistance Available
Your local Community Action Agency may be able to assist you with your utility bill this winter through
payment assistance and energy saving services. Although the program doesn't officially open until
November 1, the agencies will begin making appointments an October 15. All customers approved for fuel
assistance are also eligible for the reduced rate effective November 1.
Brockton area (508) 588-5440 Northampton area
(413) 552-1548
Framingham area (598) 620-1230 Plymouth area
(508) 747-7575
Hampden County area (413) 552-1548 Springfield area
(413) 272-2209
Lawrence area (978)681-4950 Taunton area
(508) 823-6346
SafetyTips
Glossary
Odor of Gas We add a distinctive odor to your natural gas to alert you to a
CostofGas Thecostotgas
leak in or around your home. If you smell an odor of gas:
includesthe purchase,
1. Leave the building immediately. Leave the door open on your way
storage, and interstate
out, and don't use light switches or matches.
transmission of natural gas.
2. Call our 24-hour emergency number from a nearby phone and wait
Pro -rated Bill Our normal
for our service crew to arrive to explain the situation.
billing period is based on 30
Call Before You Dig If you're planning a home construction or
days. If your billing period is
more than 34 days or less
landscaping project, call Dig Safe at 1-888-344-7233 at least 72 hours
than 26 days, we pro -rate to
before you start to dig. A representative will mark tile approximate
adjust to the number of days
location of underground utility lines on your property.
in your billing period.
Employee Identification All of our employees and approved meter readers
and contractors carry photo identification. It someone claims to represent
the gas company, ask to see identification. Call the police if you see
suspicious activity.
1AUGU11511 Imulitutff
374-344-005-5
BayStateGas Gas Bill Statement Date
Residential Gas Service Page I of 2 02/25/2008
A NiSource Company 204967
How to Contact Us aymen ummary Billing & Payment Notes
1-800-688-6160 Customer Name See back of bill for Detail of
For DirectLink self-service 24 hours1day John Cusack Charges for Gas Service.
For payment arrangements, call
7a.m. -5.30p.m. Mon. -Fri., 9a.m. - 2p.m. Sat Previous Balance on 01/24/2008 $137.07
1-800-882-5454
For billing questions, call
8 a.m. - 5 p.m., Mon. - Fri.
For quickest response, call
11 a.m. - 3 p.m., Tues. - Fri.
1-800-677-5052
For heatingluvater heating repairs 24 hours1day
To open/close account, please allow atleast5 days.
1-800-525-8222
For gas leaks or odor of gas 24 hours1day
711
For hearing -impaired relay
www.baystategas.com
For account information, descriptions of our services,
and safety and conservation tips.
Billing Options
Budget Payment Plan Reduce the impact of
higher, unstable natural gas prices by spreading
the cost of winter heating more evenly throughout
the year. Know how much to expect to pay each
month.
Extended Payment Plans Special payment
arrangements and energy assistance are
available, if eligible.
Payment Options
E -bill Receive and pay your bill online. To enroll,
visit our Web site, wwvv.baystategas.com.
Direct Payment Authorize your bank to pay your
bill automatically each month.
Phone Call EDS at 1-866-696-7791 or link from our
Web site to pay by credit card or debit card. To
pay by electronic check, call 1-866-696-7793. EDS
charges a convenience fee for each transaction.
Authorized Payment Centers Visit DirectLink e -
Services on our Web site or call for the location
of an authorized payment center near you.
Mail nptqrh
pa ym e nt to:
Bay State Gas
P.O. BOX 9001843
LOUISVILLE, KY 40290-1843
Consumer Protections
Your Right to Dispute Your Bill If you think your bill is
incorrect, call us at 1-800-882-5454 before the due date.
We will review your account and notify you of the
results, in writing if you wish. If you are not satisfied
with our response, you have the right to appeal to the
DPU in writing at: Consumer Division, Massachusetts
Department of Public Utilities, One South Station,
Boston, MA 02110, by phone at 1-617-305-3531 or 1 -800-
392-6066, or online at www.mass.gov/dpu. Until the OPU
rules on your appeal, your service cannot be shut off for
non-payment of the disputed part of your bill. However,
you must continue to pay any portion of that bill and
other bills that are not part of the dispute.
Bankruptcy Notices Bay State Gas Company, Revenue
Recovery, 2025 Roosevelt Ave, Springfield, MA 01102.
Balance on 02/25/2008 $137.07
Charges for Gas Service This Period + $156.05
Total Amount Due $293.12
Amount Due Immediately
Amount Due bv 03/22/2008 - �56. 0 5
Amount due in-unediately is the past due amount
Service Summary Service Summary Notes
Service Location Your next actual meter
28 Main St reading date is between
North Andover MA 01845 0312412008 - 03)2612008
Meter Number Meter Readings (32 Billing Days)
H65585 Actual Reading on 02/25 6710
Actual Reading on 01/24 6607
Gas Used (Cct) 103
Therm Factor x 1.037
Total Gas Used (Therms) 107
Gas Use History FED E'�nrnv�d IM Customer 1�1 At,,71
210
168
125
84
Therms 168 13n 81 13 0 0 0 0 1 53 99 93 107
Days 30 32 28 31 29 32 31 28 33 28 30 34 32
FEB MAR APR MAY JUN JUL ALIG SEP OCT NOV DEC JAN FEB
2007 2000
V Payment Coupon
With all of the snow this
winter season has brought
us, we ask that you
remember to clear a path to
your gas meter. We
encourage you to also brush
snow and ice from your
utility meters and appliance
vents. Keeping your meters
and ventpipes clear of snow
and ice will help to ensure
proper functioning and
accurate measurement
Daily Comparisons
Avg Daily Avg Daily
Month Temp Vsage
Feb '08 28.2' 3.3
Jan '08 299* 2.7
Feb '07 16.8* 5.6
_'/0 _3
Turn Me Over 0 0
for more details about
Account Number
374-344-005-5
Bay State Gas Gas Bill Statement Date
Llsv- Residential Gas Service Page 2 of 2 02/25/2008
A NiSource Company 204967
Consumer Protections (continued)
Detail of Charges for Gas Service
Service Charges Notes
Rights to Gas Service for Residential Customers With
Serious Illness, Infants and Financial Hardship
Charges for Resident Heat - Winter Season
Effective February 1, the late
If you cannot pay your gas bill because of a financial
Delivery Charges
payment charge on your
U paid non gas outstanding
hardship and there is a serious illness, or a child under
the age of 12 months, residing in the home, or it is
Customer Charge $10-96
bnalance will change from
between November 15 and May I and you heat your
Distribution Charge
14.92% to 14.36%. This rate is
based on the rate published
home with gas, we will not shut off your gas service,
All 107.00 Therms x $0.2888 $30.90
in the Federal Reserve
Forward the company a completed Financial Hardship
Form and the documents described below.
Delivery Adjustment Charge
Statistical Release, H. 15
Serious Illness & Financial Hardship -
All 107.00 Therms x $0.0357 $3.82
Selected Interested Rates,
Ask your doctor or Board of Health to call us right away
Gas Supply Charges at Cost
plus 10%. The equivalent
monthly charge will be
and within 7 days, forward the company a letter that
states the name and address of tile seriously ill person,
Cost of Gas
1.12%.
the nature of the illness, and the business address and
All 107.0OTherms x $1.0315 $110-37
Your bill includes a $0.17
telephone number of the doctor or agency.
[�L.,pjg��s for Sefyi�ce This Period $156.05
monthly charge for our home
b2fAnt.11nd "-g--LJ2AJ-w
__.Lo!al
Call us to let us know that an infant resides in your
conservation program is
home and within 7 days, forward the company a
financed and operated in
document that certifies tile infant's name, address and
accordance with state law
birthdate.
and under regulations of the
Winter Protection & Financial Hardship -
Department of Public
Between Nov 15 - May 1, if you beat your home with
Utilities,
natural gas, and you c annot pay your bill, c all us to let
us know and within 7 days, forward the company a
Delivery Charges are the
completed Financial Hardship Form.
costs of delivering the gas
Notice to Older Residential Customers If all residents in
to retail customers. The
charges for these services
your house are 65 years of age or older, the company
are regulated and must be
cannotterminate your service for failure to pay a past
purchased from the local
due bill without the approval of the Massachusetts
Department of Public Utilities (DPU). If you cannot pay
distribution company.
your bill all at once, you may be able to work out a
The Customer Charge
payment plan with the company. You have a right to a
recovers the basic cost of
hearing at the DPU before termination. If you have any
providing service to
questions or want further information, call the company
customers regardless of gas
at 1-800-688-6160 or the OPU Consumer Division at 1-
use, i.e. meter reading,
800-392-6066 or TTY (for hearing impaired only) 1-800-
billing, and account
323-3298.
maintenance. Included is the
Check Processing Information When you pay your Bay
State Gas bill by check, you authorize us to convert the
check to electronic date and to make a one-time
electronic fund transf er from your checking account for
that payment. Funds could be transferred as early as
the day after we receive your payment. Your financial
institution will not return your check but will note the
transaction on your financial statement. For more
information or if you do not want your check converted
to an electronic transfer, please call our check
processing agent loll -free at 1-866-282-1849,
7 a.m. - 7 p.m., Mon. - Fri.
10.al:168ay
State Gas Company, 2025 Roosevelt Ave., Springfield,
MA 01104.
Service Quality You may contact the Department of
Public Utilities regarding service quality complaints or
questions by calling 1-800-392-6066, email at
www.mass.gov/dpu or TTY at 1-800-323-3298.
Gas Meter Information
Actual Reading A meter reader has read the meter.
You're required to provide us access to read the meter
at least once a year or risk shut-off. Please contact us
to make arrangements if access is required.
Estimated Reading During the months we don't read the
meter, we accurately estimate your reading based on
the history of usage at the service address and normal
temperatures for the billing period. We verify the
reading the next time we read the meter to make sure
you pay only forthe energy you've used.
Gas Usage We measure the volume of gas you use by
Ccf equal to 100 cubic feet and convert it into therms, a
unit of heat.
How to Read the Meter When a pointer is between two
numbers on a dial -type meter, read the smaller number
except when the pointer is between 9 and 0. Record the
reading on tile dials from left to right.
Example:
! 0 0 00
3 9 7 2
customer's contribution to
the energy auditprogram.
Gas Supply Charges are
passed through to customers
without markup.
Gas supply may be
purchased from the
competitive market and is
not regulated when
purchased from a
competitive gas supplier.
Additional Account Info
Energy Assistance Available
Your local Community Action Agency may be able to assist you with your utility bill this winter through
payment assistance and energy saving services. Although the program doesn't officially open until
November 1, the agencies will begin making appointments on October 15. All customers approved for fuel
assistance are also eligible for the reduced rate effective November 1.
Brockton area (508) 588-5440 Northampton area (800) 370-0940
Framingham area (508) 620-1230 Plymouth area (508)747-7575
Hampden County area (413) 552-1548 Springfield area (413) 272-2209
Lawrence area (978)681-4950 Taunton area (508) 823-6346
Safety Tips Glossary
Odor of Gas We add a distinctive odor to your natural gas to alert you to a
Cost of Gas The cost of gas
leak in or around your home. If you smell an odor of gas:
includes the purchase,
1. Leave the building immediately. Leave the door open on your way
storage, and interstate
transmission of natural gas.
out, and don't use light switches or matches.
2. Call our 24-hour emergency number from a nearby phone and wait
Pro -rated Bill Our normal
billing period is based on 30
for our service crew to arrive to explain the situation.
days. If your billing period is
Call Before You Dig If you're planning a home construction or
more than 34 days or less
landscaping project, call Dig Safe at 1-888-344-7233 at least 72 hours
than 26 days, we pro -rate to
before you start to dq A representative will mark the approximate
adjust to the number of days
location of underground utility lines on your property.
in your billing period.
Employee Identification All of our employees and approved meter readers
and contractors carry photo identification. If someone claims to represent
the gas company, ask to see identification. Call the police if you see
suspicious activity.
Account Number
Gas Bill 374-344-005-5
tmZ011X-:50 Bay State Gas Statement Date
A NiSource Company Residential Gas Service Page I of 2 03/25/2008
203433
How to Contact Us Billing & Payment Summary Billing& Payment Notes
1-800-688-6160 Customer Name See back of bill for Detail of
For DirectLink self-service 24 hours1day Charges for Gas Service.
Forpayment arrangements, call John Cusack
7 a.m. - 5.30p.m. Mon. -Fri., 9 a.m. - 2 p.m, Sat Praxfin"e Pnlnnp. — n,)i,)r/,)nno 0
1-800-882-5454
For billing questions, call
8 a.m. - 5 p.m., Mon. - Fri,
For quickest response, call
I I a.m. - 3 p.m., Tues. - Fri.
1-800-677-5052
For heating/water heating repairs 24 hours1day
To open1close account please allow at least 5 days,
1 -800 -525 -OM
For gas leaks or odor of gas 24 hours1day
For hearing -impaired relay
www.boystateges.com
For account information, descriptions of ourservices,
and safety and conservation tips.
Billing Options
Budget Payment Plan Reduce the impact of
higher, unstable natural gas prices by spreading
the cost of winter heating more evenly throughout
the year. Know how much to expect to pay each
month.
Extended Payment Plans Special payment
arrangements and energy assistance are
available, if eligible.
Payment Options
E -bill Receive and pay your bill online. To enroll,
visit our Web site, www.baystategas.com.
Direct Payment Authorize your bankto payyour
bill automatically each month.
Phone Call EDS at 1-866-696-7791 or linkfrom our
Web site to pay by credit card or debit card. To
pay by electronic checK call 1-866-696-7793. EDS
charges a convenience fee for each transaction.
Authorized Payment Centers Visit DirectLink e -
Services on our Web site or call for the location
of an authorized payment center near you.
Mail Detach and return the coupon below with
payntel it [0—
Bay State Gas
P.O. BOX 9001843
LOUISVILLE, KY 40290-1843
Consumer Protections
Your Rightto Dispute Your Bill If you think your bill is
incorrect, call us at 1-800-882-5454 before the due date.
We will review your account and notify you of the
results, in writing if you wish. If you are not satisfied
with our response, you have the right to appeal to the
DPU in writing at: Consumer Division, Massachusetts
Department of Public Utilities, One South Station,
Boston, MA 02110, by phone at 1-617-305-3531 or 1-800-
392-6066, or online at wvvw,mass.gov/dpu, Until the DPU
rules on your appeal, your service cannot be shut off for
non-payment of the disputed part of your bill. However,
you must continue to pay any portion of that bill and
other bills that are not part of the dispute.
Bankruptcy Notices Bay State Gas Company, Revenue
Recovery, 2025 Roosevelt Ave, Springfield, MA 01102.
Payments Received on 02/26/2008 -
4UJ. 14
$137.07
Payments Received on 03/21/2008 -
$156.05
Temp
Balance on 03/25/2008
Charges for Gas Service This Period
$0.00
31.9*
+
$125.93
281'
Kmount Due by 04/20/2008
$125--93]
30.0'
4.1
Service Summary
Service Summary Notes
Service Location
Your next actual meter
28 Main St
reading date is between
No rth Andove r MA 0 1845
0412312008 - 9412512008
Meter Number MeterReadings (29BillingDays)
H65585 Actual Reading on 03/25
6784
Actual Reading on 02/25
6710
Gas Used (Ccf)
74
Therm Factor x
1.054
Total Gas Used (Therms)
78
Gas Use History W Customer = ACtUal I
163
130
98
65
33
Therins 130 81 13 0 0 0 0 1 53 99 93 107 73
U ays 32 28 �1__ 29 - 3j M_ 28 — -3T -- ).,I 3o 34 32 2r—
MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN fEB MAR
2001 2008
Daily Comparisons
Avg Daily Avg Daily
Monti,
Temp
11sage
Mar'08
31.9*
2.7
Feb '08
281'
3.3
Mar'07
30.0'
4.1
Turn Me Over 0 �
Payment Coupon for more details about
youraccount
Account Number
S/ 374-344-005-5
Gas Bill .116 Statement Date
Bay State Gas C'�
A NiSource Company Residential Gas Service Page 2 of 2 03/25/2008
203433
Consumer Protections (continued)
Detail of Charges for Gas Service
Your local Community Action Agency may be able to assist you with your utility bill this winter through
Rights to Gas Service for Residential Customers With
Delivery Adjustment Charge
Servi6 Charges Notes
Serious Illness, Infants and Financial Hardship
Charges for Resident Heat - Winter Season
Effective March 7, the 6as
If you cannot pay your gas bill because of a financial
Delivery Charges
Cost componentof your bill
hardship and there is a serious illness, or a child under
the age of 12 months, residing in the home, or it is
Customer Charge $10.96
will change from $1.0315 to
SI. 173 per therm. This
between November 15 and May 1 and you heat your
Distribution Charge
increase is due to higher gas
home with gas, we will not shut off your gas service.
All 7P nn Th- � ltn ')QQQ t,),) r�Q
costs from our suppliers.
Forward tile company a completed Financial Hardship
Your local Community Action Agency may be able to assist you with your utility bill this winter through
Form and the documents described below.
Delivery Adjustment Charge
customers approved for fuel
Serious Illness & Financial Hardship -.
All 78.00Therms x $0.0357
$2.78
Ask your doctor or Board of Health to call us right away
Gas Supply Charges at Cost
(508) 747-7575
and within 7 days, forward the company a letter that
(413) 272-2209
Lawrence area (978)681-4950 Taunton area
states the name and address of the seriously ill person,
Cost of Gas
the nature of tile illness, and the business address and
02/25-02/29 13.00 Therms x $1.0315
$13.41
telephone number of the doctor or agency.
Infant Under Age of 12 Months & Financial Hardship -
03/01-03/25 65.00 Therms x $1.1730
$76.25
call
storage, and interstate
out, and don't use light switches or matches,
home an([ within 7 (lays, forward the company a
2. Call our 24-hour emergency number from a nearby phone and wait
Pro -rated Bill Our normal
document that certifies the infant's name, address and
billing period is based on 30
Call Before You Dig If you're planning a home construction or
birthdate.
landscaping project, call Dig Safe at 1-888-344-7233 at least 72 hours
than 29 dgVs, we pro -rate to
Winter Protection & Financial Hardship -
adjust to the number of days
location of underground utility lines on your property.
Between Nov 15 - May 1, if you heat your home with
Employee Identification All of our employees and approved meter readers
natural gas, and you cannot pay your bill, call us to let
the gas company, ask to see identification. Call the police if you see
us know and within 7 (lays, forward the company a
T111spicious activity.
completed Financial Hardship Form.
Notice to Older Residential Customers If all residents in
your house are 65 years of age or older, the company
cannot terminate your service lor failure to pay a past
due bill without the approval of tile Massachusetts
Department of Public Utilities (OPU). If you cannot pay
your bill all at once, you may be able to work out a
payment plan with the company. You have a right to a
hearing at the DPU before termination. If you have any
questions or want f urther information, call the company
at 1-800-688-6160 or tile DPU Consumer Division at I -
Bou,392-ouou or T 11or hearmg impaired onlyp 1 -800-
323-3298. Additional Account Info
Check Processing Information When you pay your Bay
State Gas bill by check, you authorize us to convert the
check to electronic data and to make a one-time
electronic fund transfer from your checking account for
that payment. Funds could be transferred as early as
the day after we receive your payment. Your financial
institution will not return your check but will note the
transaction on your financial statement. For more
information or if you do not want your check converted
to an electronic transfer, please call our check
processing agent toll-free at 1-866-282-1849,
7 a.m. - 7 p.m., Mon. - Fri.
Other Correspondence (except payments) Mail to Bay
State Gas Company, 2025 Rurjsevelt Ave., S p. i!;gfield,
MA 01104.
Service Quality You may contact the Department of
Public Utilities regarding service quality complaints or
questions by calling 1-800-392-6066, email at
www.mass.gov/dpu or TTY at 1-800-323-3298.
Gas Meter Information
Actual Reading A meter reader has read the meter.
You're required to provide us access to read the meter
at least once a year or risk shut-off. Please contact us
to make arrangements if access is required.
Estimated Reading During the months we don't read the
meter, we accurately estimate your reading based on
tile history of usage atthe service address and normal
temperatures forthe billing period. We verify tile
reading the next time we read tile meter to make sure
you pay only for the energy you've used.
Gas Usage We measure tile volume of gas you use by
Ccf equal to 100 cubic feet and convert it into therms, a
unit of heat.
How to Read the Meter When a pointer is between two
numbers on a dial -type meter, read the smaller number
except when the pointer is between 9 and 0. Record the
reading on the dials from left to right.
Example:
;P�� 'e
3 9 7 2
Delivery Charges are the
costs of delivering the gas
to retail customers, The
charges for these services
are regulated and must be
purchased from the local
distribution company.
The Customer Charge
rp,=iprs thp hasircnst nf
providing service to
customers regardless of gas
use, i.e. meter reading,
billing, and account
maintenance. Included is the
customer's contribution to
the energy auditprogram.
Gas Supply Charges are
passed through to customers
without markup.
Gas supply may be
purchased from the
competitive market and is
not regulated when
purchased from a
compett . ti . ve gas supplier.
Energy Assistance Available
Your local Community Action Agency may be able to assist you with your utility bill this winter through
payment assistance and energy saving services. Although the program doesn't officially open until
November 1, the agencies will begin making appointments on October 15. All
customers approved for fuel
assistance are also eligible for the reduced rate effective November 1.
Brockton area (508) 588-5440 Northampton area
(800)370-0940
Fi amingliam area (508) 620-1230 Plymouth area
(508) 747-7575
Hampden County area (413) 552-1548 Springfield area
(413) 272-2209
Lawrence area (978)681-4950 Taunton area
(508) 823-6346
Safetv Thas
e,-.'
Odor of Gas We add a distinctive odor to your natural gas to alert you to a
CostofGas Thecostofgas
leak in or around your home. If you smell an odor of gas:
includesthe purchase,
1. Leave the building immediately. Leave the door open on your way
storage, and interstate
out, and don't use light switches or matches,
transmission of natural gas.
2. Call our 24-hour emergency number from a nearby phone and wait
Pro -rated Bill Our normal
for our service crew to arrive to explain the situation.
billing period is based on 30
Call Before You Dig If you're planning a home construction or
days. If your billing period is
more than 34 (lays or less
landscaping project, call Dig Safe at 1-888-344-7233 at least 72 hours
than 29 dgVs, we pro -rate to
before ycu start to dig. A representative will mark the approximate
adjust to the number of days
location of underground utility lines on your property.
in your billing period.
Employee Identification All of our employees and approved meter readers
and contractors carry photo identification. If someone claims to represent
the gas company, ask to see identification. Call the police if you see
T111spicious activity.
BayStateGas Gas Bill
Residential Gas Service
t1v
A NiSource Company
How to Contact Us
1-800-688-6160
For DirectLink self-service 24 hours1day
For payment arrangements, call
7a.m. -5.30p.m. Mon. -Fri., 9a.m. - 2p.m. Sat
1-800-882-5454
For billing questions, call
8 a.m. - 5p.m., Mon. - Fri.
For quickest response, call
I I a.m. - 3 p.m., Tues. - Fri.
1-800-677-5052
For heating/water heating repairs 24 hours1day
To operi/close account please aflow at least5 days.
1-806-525-8222
For gas leaks or odor of gas 24 hoursIday
711 i
Ful
www.baystategas.com
For account information, descriptions of our services,
and safety and conservation tips.
Billing Options
Budget Payment Plan Reduce the impact of
higher, unstable natural gas prices by spreading
the cost of winter heating more evenly throughout
the year. Know how much to expect to pay each
month.
Extended Payment Plans Special payment
arrangements and energy assistance are
available, if eligible.
Payment Options
E -bill Receive and pay your bill online. To enroll,
Visit our Web site, www.baystategas.com.
Direct Payment Authorize your bank to pay your
bill automatically ea ch month.
Phone Cali ED'S at 1-866-696-7791 or link from our
Web site to pay by credit card or debit card. To
pay by electronic check, call 1-866-696-7793. EDS
charges a convenience fee for each transaction.
Authorized Payment Centers Visit DirectLinke-
Services on our Web sit ' e or call for the location
of an authorized payment center near you.
Mail Detach and return the coupon below with
payment to:
Bay State Gas
P.O. BOX 9001843
LOUISVILLE, KY 40290-1843
Consumer Protections
Your Right to Dispute Your Bill If you think your bill is
incorrect, call us at 1-800-882-5454 before the due date.
We will review your account and notify you of the
results, in writing if you wish. If you are not satisfied
with our response, you have the right to appeal to the
DPU in writing at: Consumer Division, Massachusetts
Department of Public Utilities, One South Station,
Boston, MA 02110, by phone at 1-617-305-3531 or 1-800-
392-6066, or online at www.mass.gov/dpu. Until the DPU
rules on your appeal, your service cannot be shut off for
non-payment of the disputed part of your bill. However,
you must continue to pay any portion of that bill and
other bills that are not part of the dispute.
Bankruptcy Notices Bay State Gas Company, Revenue
Recovery, 2025 Roosevelt Ave, Springfield, MA 01102.
bming & i
Customer Name
John Cusack
rment Summar
Previous Balance on 03/25/2008
Balance on 04/23/2008
Charges for Gas Service This Period
Account Number
374-344-005-5
Statement Date
Page I of 2 04/23/2008
205251
FuelAssistance and
Weatherization Assistance
programs help eligible low-
,�j 2 55 ) income households pay
winter heating bills and
.93 make homes more energy -
$73.86 efficient. Call your local Fuel
Assistance Agency for more
Total Amount Due
Service Summary Notes
informa n.
' '
Yournextactual meter
reading date is between
North Andover MA 01845
The Good Neighbor Energy
Amount Due Immediately
W$199.79
as funds available and
Amount Due by 05/19/2008
73.86
you may be eligible if you are
not eligible fol
0 Fuel
7Assistance.
Amount due immediately is the past due amount.
Call 1-800-262-
G—(PC 1320 or visit their website at
www.magoodneighbor.org.
Spe bgrk nf bill fnr Detail of
Charges for Gas Service,
Service Summaty
Service Summary Notes
Service Location
28 Main St
Yournextactual meter
reading date is between
North Andover MA 01845
0512212998 - 0512712908
Meter Number MeterReadings (29BillingDays)
H65585 Actual Reading on04/23
6824
Actua I Reading on 03/25
6784
Gas Used (Ccf)
4
Themn Factor x
1.062
Total Gas Used (Therms)
47
Gas Use History I C:1 Estimated M- Customer W Actual j
134
107
80
53
27-
Thpims 81 13 0 0 0 0 1 53 99 93 107 78 42
Days 28 31 29 32 31 78 33 28 30 34 32 29 29
APR MAY JUN JUL AUG SEP OCI NOV DEC JAN I I'D MAR APR
2007 2008
QL
If we have notread yourgas
meter in the past 4 months,
enter your reading on line at
www.baystategas,com or
callus at 1-800-882-5454. We
ay need to schedule an
appointment. Long periods of
es6mated readings may not
reflect your a ctual usage.
Daily Comparisons
Avg Daily Avg Daily
Month
Temp Usage
Apr '08
43.8' 1.4
Mar'08
31.9' 21
Apr'07
39.91 2,9
Aq�
Tum Me Over � �
V Payment Coupon for more details about
your account
Bay State Gas
A NiSource Company
Consumer Protections (continued)
Rights to Gas Service for Residential Customers With
Serious Illness, Infants and Financial Hardship
if you cannot pay your gas bill because of a financial
hardship and there is a serious illness, or a child under
the age of 12 months, residing in the home, or it is
between November 15 and May I and you heat your
home with gas, we will not shut off your gas service.
Forward the company a completed Financial Hardship
Form and the documents described below.
Serious Illness & Financial Hardship -
Ask your doctor or Board of Health to call us right away
and within I days, forward the company a letter that
states the name and address of the seriously ill person,
tile nature of the illness, and the business address and
telephone number of the doctor or agency.
Infant UnderAge of 72 Months & Financial Hardship -
Call us to let us know that an infant resides in your
--home amLwitliin-7-daysiouv-grd.lbe.cnmpa.ny-a—
document that certifies the infant's name, address and
birilidate.
Winter Protection & Financial Hardship -
Between Nov 15 - May 1, if you heat your home with
natural gas, and you cannot pay your bill, call us to let
us know and within 7 clays, forward the company a
completed Financial Hardship Form.
Notice to Older Residential Customers If all residents in
your house are 65 years of age or older, the company
cannot terminate your service for failure to pay a past
due bill without the approval of the Massachusetts
Department of Public Utilities (DPU). If you cannot pay
your bill all at once, you may be able to work out a
payment plan with tile company. You have a right to a
hearing at tile DPU before termination. If you have any
questions or want further information, call the company
at 1-800-688-6160 or the OPU Consumer Division at I -
800-392-6066 or TTY (for hearing impaired only) 1 -800-
323-3298.
Check Processing Information When you pay your Bay
State Gas bill by check, YGU authorize us to convert tile
check to electronic data and to make a one-time
electrooic fund transfer from your checking account for
that payment. Funds could be transferred as early as
tile day after we receive your payment. Your financial
institution will not return your check but will note the
transaction on your financial statement. For more
information or if you do not want your check converted
to an electronic transfer, please call our check
processing agent toll-free at 1-866-282-1849,
7 a.m. - 7 p.m., Mon. - Fri.
Other Correspondence (except payments) Mail to Bay
State G�qs Company- 2025 RonseveltAve-. Springfield–
MA 01104.
Service Quality You may contact the Department of
Public Utilities regarding service quality complaints or
questions by calling 1-800-392-6056, email at
www.inass.gov/dpu or TTY at 1-800-323-3298.
Gas Meter Information
Actual Reading A meter reader has read the meter.
You're required to provide us accessto read the meter
at least once a year or risk shut-off, Please contact us
to make arrangements if access is required.
Estimated Reading During the months we don't read tile
meter, we accurately estimate your reading based on
the history of usage at the service address and normal
temperatures for tile Wling period. We verity the
reading the next time we read the meter to make sure
you pay only for tile energy you've used.
Gas Usage We ineasui e the volume of gas you use by
Ccf equal to 100 cubic feet and convert it into therms, a
unit of heat.
How to Readthe Meter When a pointer is between two
numbers oil a dial -type meter, read the smaller number
except when the pointer is between 9 and 0. Record the
reading oil the dials from left to right.
Example:
C � 2)
3 9 7 2
Gas Bill
Residential Gas Service
Account Number
374-344-005-5,
Statement Date
Page 2 of 2 04/23/2008
205251
Detail of Charges for Gas Service Service Charges Notes
Charges for Resident Heat - Winter Season Delivery Charges are the
Delivery Charges costs of delivering the gas
$10.96 to retail customers. The
Customer Charge charges for these services
Distribution Charge are regulated and must be
purchased from the local
All 42.00 Therms x $0.2888 $12.13 distribittinn rnmnanv
Delivery Adjustment Charge
All 42.00 Therms x $0.0357 $1.50
Gas Supply Charges at Cost
Cost of Gas
All 42.00 Therms x $1.1730 $49.27
Total Charges for Service This Period $73.86
Additional Account Info
The Customer Charge
recovers the basic cost of
providing service to
customers regardless of gas
use, i.e. meter reading,
billing, and a C Count
maintenance. Included is the
customer's contribution to
the energy auditprogr8m,
Cyas Supply Charges are
passed through to customers
without markup.
Gas supply may be
purchased from the
competitive market and is
not reg ulated when
purchased from a
competitive gas supplier.
Energy Assistance Available
Your local Community Action Agency may be able to assist you with your utility bill this winter through
payment assistance and energy saving services. Although tile program doesn't officially open until
November 1, the agencies will begin making appointments oil October 15. All customers approved for fuel
assistance are also eligible for the reduced rate effective November 1.
Brockton area (508) 588-5440 Northampton area (800) 370-0940
Framingham area (508) 620-1230 Plymouth area (509) 747-7575
Hampden County area (413) 552-1548 Springfield area (413) 272-2209
Lawrence area (978) 681-4950 Taunton area (508) 823-6346
Safety Tips Glossary
Odor of Gas We add a distinctive odor to your natural gas to alert you to a
CostofGas Thecostofgas
leak in or around your home. If you smell an odor of gas:
includesthe purchase,
1. Leave the building immediately. Leave tile door open on your way
storage, and interstate
out, and don't use light switches or matches,
transmission of natural gas.
2. Call our 241 -hour emergency number from a nearby phone and wait
Pro -rated Bill Our normal
f_qr�our service crew to arrive to explain the situation.
billing period is based on 30
Call Before You Dig If you're planning a home construction or
days1fyour billing pChod is
landscaping project, call Dig Safe at 1-888-344-7233 at least 72 hours
more than 34 days or less
than 26 days, we pro -rate to
before you start to dig. A representative will mark the approximate
adjust to the number of (lays
location of underground utility lines on your property.
in your billing period.
Employee Identification All of our employees and approved meter readers
and contractors carry photo identification. If someone claims to represent
the gas company, ask to see identification. Call the police if you see
suspicious activity.
ACCOUM imumuer
374-344-005-5
OXBwStateGas Gas Bill Statement Date
.0 .7 Residential Gas Service Page 1 of 2 05/27/2008
A NiSource Company 203213
How to Contact Us Billing & Payment Summary Billing & Payment Notes
1-800-688-6160 Customer Name See back of bill for Detail of
For DirectLink self-service 24 hours1day Charges for Gas Service.
For payment arrangements, call John Cusack
7 a,m, - 5.30p.m. Mon. - Fri., 9 a.m. - 2 p.m. Sat Previous Balance on 04/23/2008 V 99 79
1-800-882-5454
For billing questions, call
8 a.m. -5p.m., Mon. - Fri.
For quickest response, call
11 a.m. -3p.m., Tues.- Fri.
1-800-677-5052
For heating/water heating repairs 24 hours1day
To open1close account, please allow at least 5 days.
1-800-525-8222
For gas leaks or odor of gas 24 hours1day
711
Fui heariag -impaired relay
www.baystategas.com
For account information, descriptions of our services,
and safety and conservation tips.
Billing Options
Budget Payment Plan Reduce the impact of
higher, unstable natural gas prices by spreading
the cost of winter heating more evenly throughout
the year. Know how much to expect to pay each
month.
Extended Payment Plans Special payment
arrangements and energy assistance are
available, if eligible.
Payment Options
E -bill Receive and pay your bill online. To enroll,
visit ourWeb site, wvvvv.baystategas.com.
Direct Payment Authorize your bankto pay your
bill automatically each month.
Phone Call EDS at 1-866-696-7791 or link from our
Web site to pay by credit card or debit card. To
pay by electronic check, call 1-866-696-7793. EDS
charges a convenience fee for each transaction.
Authorized Payment Centers Visit DirectLink e -
Services on ourWeb site or call for the location
of an authorized payment center near you.
Mail Detach and return the coupon below with
payment to:
Bay State Gas
P.O. BOX 9001843
LOUISVILLE, KY 40290-1843
Consumer Protections
Your Right to Dispute Your Bill If you think your bill is
incorrect, call us at 1-800-882-5454 before the due date.
We will review your account and notify you of the
results, in writing if you wish, If you are not satisfied
with our response, you have the right to appeal to the
DPU in writing at: Consumer Division, Massachusetts
Department of Public Utilities, One South Station,
Boston, MA 02110, by phone at 1-617-305-3531 or 1 -800-
392-6066, or online at www.mass.gov/dpu. Until the DPU
rules oil your appeal, your service cannot be shut off for
non-payment of the disputed part of your bill. However,
you must continue to pay any portion of that bill and
other bills that are not part of tile dispute.
Bankruptcy Notices Bay State Gas Company, Revenue
Recovery, 2025 Roosevelt Ave, Springfield, MA 01102.
Payments Received on 04/28/2008 $125.93
Balance on 05/27/2008 $73.86
Charges for Gas Service This Period + $21.63
Total Amount Due $95.49
Amount Due Immediately $73.86
Amount Due by 06/22/2008 $21.63
Amount due immediately is the past due amount.
Service Summary
Service Summary Notes
Service Location
Temp Usage
Your next actual meter
28 Main St
Apr'08
reading date is between
No rth Andove r MA 0 1845
53.5' 0.4
0612312998 - 0612512008
Meter Number Meter Readings (34 Billing Days)
H65585 Actual Reading on 05/27
6831
Actual Beading on 04/23
6824
Gas Used (Ccf)
7
Therm Factor x
1.068
Total Gas Used (Therms)
7
Gas Use History r -m- Estimated =—Customer =—Ac—tfl I
134
101
80
53
27
I I ier ins 13 0 fl 0 0 1 53 99 93 107 73 42 7
Days 31 29 3 2 31 28 33 28 30 34 32 29 211 34
MAY JUN JUL AUG SEP OCT NOV DEC JAN f16 MAR APR MAY
2007 2008
Daily Comparisons
Avg Daily Avg Daily
Mouth
Temp Usage
May'08
52.9* 0.2
Apr'08
43.8* 1.4
Ma y '07
53.5' 0.4
Turn Me Over � 0
Payment Coupon for more details about
your account
__ '�- -;;:� - - - I -- - - - - --- - -_ - -_ -_ - ji
I T_*_1 A--..-+ n_ cMc nn I
BayStateGas Gas Bill
Llw!R A NiSource Company Residential Gas Service
Consumer Protections (continued)
Rights to Gas Service for Residential Customers With
Serious Illness, Infants and Financial Hardship
If you cannot pay your gas bill because of a financial
hardship and there is a serious illness, or a child under
the age of 12 months, residing in the home, or it is
between November 15 and May 1 and you heat your
home with gas, we will not shut off your gas service.
Forward the company a completed Financial Hardship
Form and the documents described below.
Serious Illness & Financial Hardship -
Ask your doctor or Board of Health to call us right away
and within 7 days, forward the company a letter that
states the name and address of the seriously ill person,
the nature of the illness, and the business address and
telephone number of the doctor or agency.
Infant UnderAge of 12 Months & Financial Hardship -
Call us to let us know that an infant resides in your
document that certifies the infant's name, address and
birthdate.
Winter Protection& Financial Hardship -
Between Nov 15 - May 1, if you heat your home will,
natural gas, and you cannot pay your bill, call us to let
us know and within 7 days, forward the company a
completed Financial Hardship Form.
Notice to Older Residential Customers If all residents in
your house are 65 years of age or older, the company
cannot terminate your service for failure to pay a past
due bill without the approval of the Massachusetts
Department of Public Utilities (DPU). If you cannot pay
your bill all at once, you may be able to work out a
payment plan with the company. You have a right to a
hearing at the OPU before termination. If you have any
questions or want further information, call the company
at 1-800-688-6160 or the OPU Consumer Division at 1 -
800-392-6066 or TTY (for hearing impaired only) 1-800-
323-3299.
Check Processing Information When you pay your Bay
State Gas bill by check, you authorize us to convert the
check t3 electronic data and to make a one-time
electronic fund transfer from your checking accountfor
that payment. Funds could be transferred as early as
the day after we receive your payment. Your financial
institution will not return your check but will note the
transaction on your financial statement. For more
information or it you do not want your check converted
to an electronic transfer, please call our check
processing agent toll-iree at 1-866-282-1849,
7 a.m. - 7 p.m., Mon. - Fri.
Other Correspondence (except payments) Mail to Bay
-Stete Gas-Com.pany,_M25 Roosevelt Ava-Springfield,
MA 01104.
Service Quality You may contact the Department of
Public Utilities regarding service quality complaints or
questions by calling 1-800-392-6066, email at
www.mass.gov/dpu or TTY at 1-800-323-3298.
Gas Meter Information
Actual Reading A meter reader has read the meter.
You're required to provide us access to read the meter
at least once a year or risk shut-off. Please contact us
to make arrangements if access is required.
Estimated Reading During the months we don't read the
meter, we accurately estimate your reading based on
the history of usage at the service address and normal
temperatures for the billing period. We verity the
reading the next time we read the meter to make sure
you pay only forthe energy you've used.
Gas Usage We measure the volume of gas you use by
Ccf equal to 100 cubic feet and convert it into therms, a
unit of heat.
How to Read the Meter When a pointer is between two
numbers on a dial -type meter, read the smaller number
except when the pointer is between 9 and 0. Record the
reading on t e dials from left to right.
Example:
s
3 9 7 2
AUGUIU11t Imuilluar
374-344-005-5
Statement Date
Page 2of2 05/27/2008
203213
Detail of Charges for Gas Seivice
Charges Notes
Charges for Resident Heat- 04123/2008to 04/30/2008 -Winter Season
-Service
Effective May I and
Delivery Charges
continuing through October
31, summer rates will be in
Customer Charge $2.26
effect and the Gas Cost
Distribution Charge
component of your bill will
All 2.00 Therms x $0.2888 $0.58
change from S1. 173 to
$1,2083 per therm. This
Delivery Adjustment Charge
increase is due to higher gas
Ali 2.00 Therms x $0.0357 $0.07
costs from our suppliers.
.0
Gas Supply Charges at Cost
Pro -rated Bill Our norma
billing period is based on 30
Delivery Charges are the
costs of delivering the gas
Cost of Gas
Call Before You Dig if you're planning a home construction or
landscaping project, call Dig Safe at 1-888-344-7233 at least 72 hours
to retail customers. The
All 2.00Therrns x $1.1730
$2.35
charges for these services
Total Charges for Service - Winter Season
$5.26
are regulated and must be
purchased from the local
anti contractors carry photo identification. If someone claims to represent
distribution company.
c.,, gas for nasi da; -,t -aet n5l.n lme Summer Sesser
The Custompr Charge
Delivery Charges
recovers the basic costof
Customer Charge
$8.70
providing service to
customers regardless of gas
Distribution Charge
use, i.e. meter reading,
Ali 5.00Therms x $0.2888
$1.44
billing, and account
Delivery Adjustment Charge
maintenance. Included is the
customer's contribution to
All 5.00 Therms x $0.0372
$0.19
the energy audit program.
Gas Supply Charges at Cost
Gas Supply Charges are
Cost of Gas
passed through to customers
All 5.00Therms x $1.2083
$6.04
withoutmarkup.
Total Charges for Service - Summer Season
$16.37
Gas supply may be
purchased from the
competitive market and is
Total Charges for Service This Period
$21.63
notregulated when
purchased from a
competitive gas supplier.
Additional Account Info
Energy Assistance Available
Your local Community Action Agency may be able to assist you with your utility bill this winter through
payment assistance and energy saving services. Although the program doesn't officially open until
November 1, the agencies will begin making appointments on October 15. All customers approved for fuel
assistance are also eligible for the reduced rate effective November 1.
Brockton area (508) 580-5440 Northampton area (800) 370-0940
Framingham area (508) 620-1230 Plymouth area (508)747-7575
Hampden County area (413) 552-1548 Springfield area (413) 272-2209
Lawrence area (978) 681-4950 Taunton area (508) 823-6346
Safety Tips Glossary
Odor of Gas We add a distinctive odor toyour natural gas to alertyou to a Cost of Gas The cost of gas
leak in or around your home. If you smell an odor of gas: includesthe purchase,
1. Leave the building immediately. Leave the door open on your way storage, and interstate
transmission of natural gas.
out, and don't use light switches or matches. I
2. Call our 24-hour emergency number from a nearby phone and wait
Pro -rated Bill Our norma
billing period is based on 30
for our service crew to arrive to explain the situation.
days. If your billing period is
Call Before You Dig if you're planning a home construction or
landscaping project, call Dig Safe at 1-888-344-7233 at least 72 hours
more ilia n 34 days or less
than 26 days, we pro -rate to
before you start to dig. A representative will mark the approximate
adjust to the number of days
location of underground utility lines on your property.
in your billing period.
Employee Identification All of our employees and approved meter readers
anti contractors carry photo identification. If someone claims to represent
the gas company, ask to see identification. Call the police if you see
suspicious activity.
'0
BayStateGas
A NiSource Company
Gas Bill
Residential Gas Service
�uu us$% gluall"L.6
374-344-005-5
Statement Date
Page 1 of 2 06/24/2008
204845
How to Contact Us Billing & Payment Summary Billing & Payment Notes
1-800-688-6160 Customer Name See beck of bill for Detail of
For DirectLink self-service 24 hours1day Charges for Gas Service.
Forpayment arrangements, call John Cusack
7a.m. -5.30p.m. Mon. -Fri., 9a.m. - 2p.m. Sat Previous Balance on 05/27/2008 $9549
1-800-882-5454
For billing questions, call
8 a. in. - 5 p.m., Mon. - Fri.
For quickest response, call
I I a. in. - 3 p� in., Tues. - Fri.
1-800-677-5052
For h ea tinglwa ter h ea ting repairs 24 ho urs/da y
To open1close account, please allow atleast5 days.
1-800-525-8222
For gas leaks or odor of gas 24 hoursIday
711
For hearing -impaired relay
www.baystategas.com
For a ccount information, descriptions of our services,
and safety and conservation tips.
Billing Options
Budget Payment Plan Reduce the impact of
higher, unstable natural gas prices by spreading
the cost of winter heating more evenly throughout
the year. Know how much to expect to pay each
month.
Extended Payment Plans Special payment
arrangements and energy assistance are
available, if eligible.
Payment Options
E -bill Receive and pay your bill online. To enroll,
visit our Web site, www.baystategas.com.
Direct Payment Authorize your bank to pay your
bill automatically each month.
Phone Call EDS at 1-866-696-7791 or link from our
Web site to pay by credit card or debit card. To
pay by electronic check, call 1-866-696-7793. EDS
charges a convenience fee for each transaction.
Authorized Payment Centers Visit OirectLink e -
Services on our Web site or call for the location
of an authorized payment center near you.
Mail Detach and return the coupon below with
payment to:
Payments Received on 06/06/2008
$73.86
Balance on 06/24/2008
$21.63
Charges for Gas Service This Period +
$10.96
Total Amount Due
Amount Due Immediately
3
Amount Due by 07/20/2008
$10.96
Amount due immediately is the due amount.
past
Service Summary
Service Summary Notes
Service Location
Your next actual ineter
28 Main St
reading date is between
North Andover MA 01845
0712412008 - 0712812008
Meter Number MeterReadings (28BillingDays)
H65585 ACtUa I Reading on 06/24
6831
Actual Reading oil 05/27
6831
Gas Used (Ccf)
0
Therm Factor x
1,056
Total Gas Used (Therms)
0
Gas Use History Estimated C ustomer
Actu9j
Daily Comijarisons
134
Avg Daily Avg Daily
Month Temp Usage
J1117 '08 62.7' 6�0
107
May'as 52.7* 0.2
Jun '07 61.8* 0.0
80
53
I h e I ins 0 1) 0 0 1 53 99 93 111/ Aq 42 7
P.O. 8 0 X 9001843 Days 29 3� 31 211 33 23 30 34 32 29 , 29 34
LOUISVILLE, KY 40290-1843 JBN JUL AUG SUP OCT NOV DEC JAN 11-1, MAR A1111 MAY
Consumer Protections 2007
Your Right to Dispute Your Bill If you think your bill is
incorrect, call us at 1-800-882-5454 before the due date.
We will review your account and notify you of tile
results, in writing if you wish. If you are not satisfied
with our response, you have the right to appeal to the
DPU in writing at: Consumer Division, Massachusetts
Department of Public Utilities, One South Station,
Boston, MA 02110, by phone at 1-617-305-3531 or 1-800-
392-6066, or online at www.mass.gov/dpu. Until the DPU
rules on your appeal, your service cannot be shut off for
non-payment of the disputed part of your bill. However,
you must continue to pay any portion of that hill and
other bills that are not part of the dispute.
Bankruptcy Notices Bay State Gas Company, Revenue
Recovery, 2025 Roosevelt Ave, Springfield, MA 01102.
JON
21100
Turn Me Over � �
V Payment Coupon for more details about
VOUr account
1AGUIJUIR IN11111111"Ur
Gas Bill 374-344-005-5
Elay State Gas Statement Date r
A NiSource Company Residential Gas Service Page 2 of 2 06/24/2008
204845
Consumer Protections (continued)
Rights to Gas Service for Residential Customers With
Serious Illness, Infants and Financial Hardship
If you cannot pay your gas hill because of a financial
hardship and there is a serious illness, or a child under
the age of 12 months, residing in tile home, or it is
between November 15 and May I and you heat your
home with gas, we will not shut off your gas service.
Forward the company a completed Financial Hardship
Form and the documents described below.
Serious Illness & Financial Hardship -
Ask your doctor or Board of Health to call us right away
and within 7 days, forward the company a letter that
states tile name and address of the seriously ill person,
the nature of the illness, and the business address and
telephone number of the doctor or agency.
Infant UnderAge of 12 Months & Financial Hardship -
Call us to let us know that an infant resides in your
home and within 7 days, forward the company a
t!,,?Jn1,9"Vs nflm.e, address -ft"-_
birthdate.
Winter Protection & Financial Hardship -
Between Nov 15 - May 1, if you heat your home with
natural gas, and you cannot pay your bill, call us to let
us know and within 7 days, forward the company a
completed Financial Hardship Form.
Notice to Older Residential Customers If all residents in
your house are 65 years of age or older, the company
cannot terminate your service for failure to pay a past
due bill without tile approval of the Massachusetts
Department of Public Utilities (OPU). If you cannot pay
your bill all at once, you may be able to work out a
payment plan with the company. You have a right to a
hearing at the DPU before termination. If you have any
questions or wantfurther information, call the company
at 1-800-688-6160 or the DPU Consumer Division at 1 -
800-392-6066 or TTY (for hearing impaired only) 1 -800-
323-3298.
Check Processing Information When you pay your Bay
State Gas bill by check, you authorize us to convert tile
check to electronic data and to make a one-time
electronic f und transfer from your checking account for
that payment. Funds could be transferred as early as
the day after we receive your payment. Your financial
institution will not return your check but will note the
transaction on your financial statement. For more
information or if you do not want your check converted
to an electronic transfer, please call our check
processing agent toll-freo at 1-866-282-1849,
7 a.m. - 7 p.m., Mon. - Fri.
Other Correspondence (except payments) Mail to Bay
State Gas Company, 2025 Roosevelt Ave., Springfield,
N1 A 9 i 10 4�
Service Quality You may contact the Department of
Public Utilities regarding service quality complaints or
questions by calling 1-800-392-6066, email at
www.inass.gov/(lpu or TTY at 1-800-323-3298.
Gas Meter Information
Actual Reading A meter reader has read the meter.
You're required to provide us accessto read the meter
at least once a year or risk shut-off. Please contact us
to make arrangements if access is required.
Estimated Reading During tile months we don't read the
meter, we accurately estimate your reading based oil
the history of usage at the service address and normal
temperatures for the billing period. We verify the
reading the next time we read the meter to make sure
you pay only for tile energy you've used.
Gas Usage We measure tile volume of gas you use by
Ccf equal to 100 cubic feet and convert it into therins, a
unit of heat.
How to Read the Meter When a pointer is between two
numbers on a dial -type meter, read the smaller number
except when the pointer is between 9 and 0. Record the
reading oil the dials from left to right.
Example:
%b
� n"11.1111"
3 9 7 2
Detail of Charges for Gas Service
Service Charges Notes
Charges for Resident Heat - Summer Season
officially open until
Effective June I the Gas Cost
Delivery Charges
component of your bill will
Customer Charge
$10-96
change from S1.200 to
S t 3515 per th arm. This
Distribution Charge
(413) 272-2209
increase is due to higher gas
All 0.00 Therms x $0.2888
$0.00
costs from our suppliers.
Delivery Adjustment Charge
Cost of Gas Tile cost of qas
Delivery Charges are the
All 0.00 Therms x $0.0372
$0.00
costs of delivering the gas
to retail customers. The
Gas Supply Charges at Cost
transmission of natural gas.
charges for these services
Cost of Gas
for our service crew to arrive to explain tile situation.
are regulated and must be
05/27-05/31 0.00 Therms x $1.2083
$0�00
purchased from the local
distribution company.
06/01-06/24 0.00 The rms x $1.3515
$0.00
The Customer Charge
Total Charges for Service This Period
$10.96
recovers the basic cost of
and contractors carry photo identification. If someone claims to represent
providing service to
the gas company, ask to see identification. Call the police if you see
customers r s_,z nf na_-z
use, i.e. meter reading,
billing, and a c count
maintenance. Included is the
customer's contribution to
the energy auditprogram.
Gas Supply Charges are
passed through to customers
without markup.
Gas supply may be
purchased from the
competitive market and is
not regulated when
purchased from a
competitive gas supplier.
Additional Account Info
Energy Assistance Available
Your local Community Action Agency may be able to assist you with your utility bill this winter through
payment assistance and energy saving services, Although the program doesn't
officially open until
November 1, the agencies will begin making appointments on October 15. All customers approved for fuel
assistance are also eligible for the reduced rate effective November 1.
Brockton area (508) 588-5440 Northampton area
(800) 3/0-0940
Framingham area (508) 620-1230 Plymouth area
(508) 747-7575
Hampden County area (413) 552-1548 Springfield area
(413) 272-2209
Lawrence area (978) 681-4950 Taunton area
(508) 823-6346
S af ety Tips
Glossary
9e� �f Cas �Ale e�ld P! di-tin�!five ndo, tn vour nabirsi! gns. to alprtvnii to a
Cost of Gas Tile cost of qas
leak in or around your horne. If you sinell an odor of gas:
includesille purchase,
1. Leave the building immediately. Leave the door open on your way
storage, and interstate
out, and don't use light switches or matches.
transmission of natural gas.
2. Call our 24-hour emergency number from a nearby phone and wait
Pro -rated Bill Our normal
for our service crew to arrive to explain tile situation.
billing period is based on 30
Call Before You Dig If you're planning a home construction or
days. If your billing period is
more than 34 days or less
landscaping project, call Dig Safe at 1-888-344-7233 at least 72 hours
than 26 days, we pro -rate to
before you start to dig. A representative will mark the approximate
adjust to the number of days
location of underground utility lines on your property,
in your billing period.
Employee Identification All of our employees and approved meter readers
and contractors carry photo identification. If someone claims to represent
the gas company, ask to see identification. Call the police if you see
suspicious activity.
BayStateGas
A NiSource Company
How to Contact Us
1-800-688-6160
For DirectLink self-service 24 hours/day
Forpaymentarrangeinents, call -i., 9 a.m. - 2 p.m. Set
7a.im . 5.30 jo, In. Mon. - F1
1-800-882-5454
For billing questions, call
8 a.m. - 5 p. in., Mon. - Fri.
For quickest response, call
I I a.m. - 3 p. in., Tues. - Fri.
1-800-677-5052
For he8ting/water heating repairs 24 hours1day
To open/close account please allow at least5 days.
1-800-525-8222
For gas leaks or odor of gas 24 hours1day
711
For hearing -impaired relay
www.baystategas.com
For account information, descriptions of our services,
and safety and conservation tips.
Billing Options
Bu dget Payment P Ian Re d Ll ce the im pa ct of
higher, unstable natural gas prices by spreading
the cost of winter heating more evenly throughout
the year. Know how much to expect to pay each
month.
Extended Payment Plans Special payment
arrangements and energy assistance are
available, if eligible.
Payment Options
Online Pay free by electronic check at Our Web
site.
CheckFree E -bill Receive and pay bills online
through Checkl'ree. Enroll at our Web site.
Direct Payment Authorize your bank to pay your
bill automatically each month. Enroll online.
EDS Call 1-866-696-7791 or link from our Web site
to pay by credit/debit card, or call 1-866-696-7793
to pay by e -check. A convenience fee will apply.
Authorized Payment Centers Callorvisitus
online to find a payment center near you. Agents
charge a fee for each transaction.
Mail Return coupuii buluvv vVith paymem io:
Bay State Gas
P.O. Box 9001343
Louisville, KY 40290-1843
Consumer Protections
Your Right to Dispute Your Bill If you think your bill is
incorrect, call us at 1-800-882-5454 before the clue date,
We will review your account and notify You Of the
results, in writing if you wish. If you are not satisfied
with our response, You have the right to appeal to tile
DPU in writing at: Consumer Division, Massachusetts
Department of Public Utilities, One South Station,
Boston, MA 02110, by plione at 1-617-305-3531 oi 1 -900-
392-6066, or online at www.mass-gOv/dpu. Until tile OPU
rules oil your appeal, your service cannot be shut off for
non-payment of the disputed part of your bill. However,
you must continue to pay any portion of that bill and
other bills that are not part of the dispute.
Bankruptcy Notices Bay State Gas Company, Revenue
Recovery, 2025 Roosevelt Ave, Springfield, MA 01102.
Gas Bill
Residential Gas Service
Page 1 of 3
374-34-�,
Statement
09/25/2008
202035
Billing & Payment Summary
Billina & Payment Notes
Customer Name
Tenip Usage
See back of bill for Detail of
Charges for Gas Set -vice.
John Cusack
Aug '08
64.7' 0.0
Previous Balance on 0 t22/2008
$21.85
Payments Received on 09/02/2008
$10.96
Balance on 09/25/2009
$10.89
Charges for Gas Service This Period +
$10.86
Total Amount Due
$21.75
Amount Due Immediately
S10.89
Amount Due by 10/21/2008
$10.86
Amount due Immediately is the past due amount.
Service Summary
Service Summary Notes
Service Location
Your next a ctual meter
23 Main St
reading date is between
No rth Andove r MA 0 1345
1012212008 - 1912412008
Meter Number Meter Readings (34 Billing Days)
H65535 Actual Reading on 09/25
6B31
Actual Reading on 03/22
6831
Gas Used (Ccf)
0
Therm Factor x
1.065
Total Gas Used (Therms)
0
Gas Use History Cj' Estimated Ml Customer Actual. -I
ME
III/
01
�13
21
I I I I: I ITIS 0 1 1, 3 99 "1'1 101 it; 42 1 0 (1 11 (1
D;.,ys X'I 33 28 "SI 34 - 2 29 ;19 "A A; -,111 29 3 4
SI V OC1 NOV OtC IAN I-FI' MAII AIIII MAY MIN 1111 Al IG ',[ P
2001 )(1118
Daily Comlyarisons
Avg Daily Avg Daily
Month
Tenip Usage
Sep '08
61.3' 0.0
Aug '08
64.7' 0.0
Sep '07
61,4' 0�0
Turn Me Over � �
fol more details about
V Payment Coupon Out- aCrnill7t
i'leGas
Company
Gas Bill
Residential Gas Service
Account Number
374-344-005-5
Statement Date
Page 2of3 09/25/2008
202035
to- JteCtiOnS (continued)
Detail of Charges for Gas Service
-
Rights w ice for Residential Customers With
Service Charges Notes
Seriousfllfte�, if ants and Financial Hardship
Charges for Resident Heat - Summer Season
You can obtain a copy of our
If you cannot pay your gas bill because of a financial
Delivery Charges
existing rate schedules by
hardship and there is a serious illness, or a child under
Customer Charge
calling 1-809-892-5454,
$10.86
the age of 12 months, residing in the home, or it is
writing to our
between November 15 and May I and you heat your
Distribution Charge
correspondence address or
home with gas, we will not shut off your gas service.
All 0.00 Thernis x $0.2830
$0.00 visiting our website at
Forward the company a completed Financial Hardship
www.baystategas.com. It
Form and the documents described below.
Delivery Adjustment Charge
you feel that another rate
Serious Ifiness & Financial Hardship -
All 0.00 Therms x $0.0372
$0.00 may be more appropriate,
Ask your doctor or Board of Health to call us right away
Gas Supply Charges at Cost
please contact us.
and within 7 days, forward the company a letter that
states tile name and address of the seriously ill person,
Cost of Gas
Effective September 1, the
the nature of the diness, and tile business address and
08122-08/31 0.00 Therms x $1.3310
Gas Cost component Of YOUr
$0.00 bill will change front SI.331
telephone number of the doctor or agency.
h7f,fint Undet-Age of 12 Months & Financial Hardship -
09/01-09/25 0.00 Therms x $0.9051
$0,00 to SO- 9051 per therm. This
cat'"G71101 0. t. t m. "nfam-m-_ '
etlas.
-
decrease is due to lower gas
home and within 7 (lays, forward the company a
document that certifies the infant's name, address and
Delivery Charges are the
birthdate.
costs of delivering the gas
Winter Protection & Financial Hardship -
to retail customers. The
Between Nov 15 - May 1, if you heat your home with
charges for these set -vices
natural gas, and you cannot pay your bill, call us to let
are regulated and must be
its know and within 7 clays, f orward the company a
purchased from the local
completed Financial Hardship Form.
distribution company.
Notice to Older Residential Customers If all residents in
The Customer Charge
your house are 65 years of age or older, tile company
recovers the basic cost of
cannot terminate your service for failure to pay a past
providing set -vice to
due bill without the approval of the Massachusetts
customers regardless of gas
Department of Public Utilities (OPU). If you cannot pay
use, i.e. meter reading,
your bill all at once, you may be able to work out a
billing, and account
payment plan with the company. You have a right to a
maintenance. Included is the
hearing at the OPU before termination. If you have any
customer's contribution to
questions or want further information, call the company
the energy audit program.
at 1-800-688-6160 or the DPU Consumer Division at 1 -
800-392-6066 or TTY ifor hearing impaired only) 1 -800-
Gas Supply Charges are
323-3298.
passed through to customers
Check Processing Information When you pay your Bay
withoutmarkup.
State Gas bill by check, you authorize us to convert tile
Gas supply may be
check to electronic data and to make a one-time
purchased from the
electronic fund transfer from your checking account for
competitive market and is
that payment. Funds could be transferred as early as
not regulated when
the day after we receive your payment. Your financial
purchased from a
institution will not return your check butwill note the
competitive gas supplier.
transaction on your financial statement. For more
information or if you do not want your check converted
to all electronic transfer, please call our check
Additional Account Info
processing agent toll-free at 1-866-282-1849,
7 a.m. - 7 p.m,, Mon. - Fri.
Imuortant Information About Maintainino Your Gas Pininct
—Other. Corseqwndeuca4xceptpavmants)—MaiLto.Bay.
State Gas Company, 2025 Roosevelt Ave., Springfield,
MA 01104.
Service Quality You may contact the Department of
Public Utilities regarding service quality complaints or
questions by calling 1-800-392-6066, email at
www.inass.gov/dpu or TTY at 1-800-323-3298.
Gas Meter Information
Actual Reading A ineter reader has read the meter '
You're required to provide us access to read the meter
at least once a year or risk shut-off. Please contact us
to make arrangements if access is required.
Estimated Reading During tile months we don't read the
meter, we accurately estimate your reading based oil
the history of usage at the service address and normal
temperatures for the billing period. We verity the
reading the next time we read the meter to make sure
you pay only forthe energy you've used.
Gas Usage We measure the volume Of gas YOU Use by
Ccf equal to 100 cubic feet and convert it into therms, a
unit of heat.
How to Read the Meter When a pointer is between two
numbers oil a dial -type meter, read the smaller number
except when the pointer is between 9 and 0. Record the
reading oil the dials from left to right.
Example:
3 9 7 2
The gas company's goal has always been to deliver natural gas to all of our customers as safely and
efficiently as possible. At the same time, we also want you to understand what piping is our responsibility to
maintain - and what piping is your responsibility. This will ensure that tile piping at your home or business
remains safe and corrosion -free.
The gas company inspects and maintains its gas piping that runs under your street and property and ends at
your gas meter. You, as a customer, are responsible for the inspection and maintenance of all interior and
exterior gas piping, including buried pipe that runs from the meter to individual appliances as well as to
other buildings beyond your meter connection (collectively 'customer piping"). The gas company does not
inspect or maintain customer piping, including buried piping.
Most customer piping is interior gas piping, which is not ordinarily susceptible to corrosion. However, if you
have underground gas pipe oil your property beyond your meter - such as buried pipe to another building or
structure with gas appliances, an outdoor gas grill, gas light or pool heater - that piping should be inspected
periodically for corrosion and/or leakage by a properly trained technician. If an unsafe condition is
discovered, it should be repaired. It undergi ound gas pipes are not maintained, they could corrode and/or
leak.
When excavating near buried gas pipe, the piping should be located in advance, and the excavation done
by hand- If you oi a contractor will be digging, you must call Dig Safe at 1-888-344-7233 at least three
business (lays in advance to have utility -owned butied pipes located. This is a free service, and a call to Dig
Safe before YOU dig is required by state law. Plumbing and heating contractors can assist in locating,
inspecting and iepairing the gas piping for which you, the customer, are responsible.
TENANTS PLEASE FORWARD THIS
IMPORTANT NOTICE TO YOUR LANDLORD.
If you have any questions, please call our nearest service department
Massachusetts ................................ 1-800-677-5052
Maine/New Hampshire .................. 1-800-552-8464
Energy Assistance Available
Your local Community Action Agency may be able to assist you with your utility bill this winter through
payment assistance and energy saving services. Although the program doesn't officially open until
November 1, the agencies will begin making appointments on October 15. All customers approved for fuel
assistance are also eligible for the reduced rate effective November 1,