Loading...
HomeMy WebLinkAboutMiscellaneous - 30 ROYAL CREST DRIVE 4/30/2018.1 tz' I -z 'IQ qb 6 Qo� �w.4 Z U C; E CD 0 00 0 0 0 0 0 C) CA (>O 0 0 0 cl .0 40. 0 0 "o a to > .0 tl co �g c'd .0 kri 10 0 0. 0 40. t bo c a. 0 0 ca 0 u Ir -I to > IC > 'Fd OD 0 >1 = 2 ., 0 0 to 0 z E In -w a 0 0 E o- 2 0 0 0 ej Ctl- Q 1>1 E m m. —0 0 OR E 2 Q,> q E 10 - 0 Z 42 C�' co -0 Y: 0 0 CL bo CD 0 co) 0 q 0 0 4- cn 0. 0 15 0 0 C's w 0 c�13 E 33 —um -0 M 10 0 0 -0 C, Q.'O 0 0 m 0 - cd m .2 E .,4 = .,= Q = — -0 75 0 C, -2 C4 u 0 r� Q Q U, U, Lu 0 #00 qr, �l t IN 0 u Your Royal Crest Estates (North Andover)... http://us-mcI102.mail.yahoo.com/mc/Welco HI,MELANIE SgnOut All-NewMail Help Make Y! My Hornepage Mail MYY! Yahoo! ........... .... ... .. S arch Search Web e AdChoices Flash Object - Click to view F—m—z�11-1—Contacts Calendar Notepad What's New? Mobile Mail Options Check Mail New Mail Search H asle-Free File at home. previous I Next I Back to Mpss ages Mark a., Unread I prim Delete Reply - Forward Spam Move... Folders [AddJ Your Royal Crest Estates (North Andover) Maintenance Request Tuesday, April 5,20119:00AM Inbox (1106) From: 'bgeorgegaim co-markefing.coml �bgeorge@ aim co.marketngxom� Drafts (100) TO: metanietambetirlo@yahoo.cm Sent Spam (2913) [F,,,pty] Dear Melanie Tamberino, Trash Thank you for your recent service request on 4/3/201111:14:00 for HVAC, [E nu pty] As part of our quality assurance program, we would like to know howwe performed! The link belowwill ­ I . . take you to a short survey about your service experience. My Photos Click He re fo r S u rvey My Attach me nts We really appreciate you helping us out. Feedback from this survey is routed to several different leaders in management, and we really appreciate you taking a few moments to let us know about our service quality. Thanks again, _M_ 0--bi-ie —Tex -t— The Community Management Team at ROYAL CREST ESTATES (N2!�!�,MR2yff Loading Cancel spacer AdChoices Delete Reply I Forward Spam Move... AcCi:uc,s; previous I Next I Back to Messages, select message Encocring Full Headers Check Mail New - Flas/ Obje 1 of 1 Mail Search Copydght 0 1994-2011 Yahood Inc : A11,11ghts msewed.Tem]S Of SeMC A -Copy dglunp, Policy -Guide I ines NMCE*W Collect persumal Irformadon on [his site. To leam mom about hoW we use your Imfornmalaa. see our Pdvocy Policy - About Our Ads. 04/1512011 11:35 AM Royal Crest Estates (North Andover) SRNumber: 1-1009490531 (978,) 682-7200 Unit.Number: 30-012 Dear Resident-: Per your Service Request, the folloWing repairs I services were performed in your apartment today: FOCUS Category: Plumbing_ Sub�Category: Kitchen Faucet If you have any questions or concerns, -please contact the Management Office at the number listed above. Sincerely, 4- 1 T, I � n Service Technician *D11 a t, A9 I FOCUS Report Generated for LA042391 on 1/11/20119:08:10 AM Page 2 of 2 Royal Crest Estates (North Andover) (978) 682-7200 Dear Resident : SR Number: i-1012387603 Category: HVAC Unit Number: 30-012 Sub -Category: Per your Service Request, the following repairs / services were performed in your apartment today: K j - a r FOCUS 1A i -t-' sJT k uou) I " If you have any questions or concerns, please contact the Management Office at the number listed above. Sincerely, Service Technician Date FOCUS . Report Generated for LA042391 on 1/26/2011 8:37:52 AM Page 2 of 2 Royaf Crest Estates—North-3ndover February 8, 2011 RE:Leak Dear Resident(s), You have been identified as a resident having a leak in your,apartment due to the melting of the snow and ice. I greatly apologize for the terrible inconvenience. Mother Nature has not been kind this year. I have spoken to some of you, but time has not allowed me, to verbally get in touch with everyone so I wanted to send you a letter regarding the situation. We have several lift crews on site who have already started the snowrice removal from the roofs. We are starting with the worst leaks and working our way through the property. For the time being it is difficult for us to stop the leak until the snowlice has been removed which we are feverishly working on. Please place a bucket under the water leak and remove all electronic equipment from under the leak if applicable. If you do not have anything to catch the water in please call the office so we can assist you. Again, the snow and ice needs to be removed before the leak will stop and we are working on that, but it will not happen overnight so the best thing everyone can do is to get a bucket under the leak and make sure all electronics or expensive personal'items are removed from the area. Once the snowTice is removed we will let the ceiling/walls dry and then start the process to repair the affected areas. If you see areas of the ceiling that are cracking due to the leak or are starting to delaminate please call the office so we Gan have someone come to your apartment and try to contain this deterioration. We are truly doing the best we can with this unfortunate situation. I know everyone has seen all of the roof collapses on the news in the local area. I do not anticipate that we will have issues -like other places with flat roofs; however, if you feel uncomfortable or uneasy staying in the apartment please contact me as soon as possible to discuss a possible transfer. My # is 978-682-7200 or by email Because I have been inundated With calls from the many residents that are having these issues email is usually the best way to reach me. We will get through this and I want to help in any way I can. Thank you very much! Warmest Regards, Deana Susko Community Manager Royal Crest Estates—North Andover February 16, 2011 Dear Residents, - Snowfall in our area has been at near -record levels this year as evidenced by the build-up of snow on the -grounds, road easements and in parking lots around the state. With your safety in mind, Royal Crest has taken a pro -active approach to remove the snow build-up on the building roofs. You may have noticed the contractors diligently working on this project. Snow build-up on'the roofscombined with the subsequent melting of the snow has the potential to cause water intrusion and leaks in your apartment home. Please call our office immediatety if you notice any wet spots, cracks, peeling paint or staining in your ceiling, This is very important and we ask t hat. you contact us as soon as you notice any of the items noted, no matter how small you believe the spot may be. Water spots that may appear to be small and inconsequential today may turn into a much larger problem , or even a collapsed ceiling tomorrow. So please be diligent and call our office as soon as you notice any of the above items in your apartment home. ThaRk you for ou. cooperation, Deana Susko Community Manager Royal Crest Estates February 17, 2011 Dear Residents, Please be advised that we will be entering your apartment home on Monday to inspect the recently reported water damage and/or leak. These leaks have been caused by the near - record amount of snowfall received in our area and across the Northeast. . We have had teams diligently working to remove the snow from the roofs and hope to have this completed within the next week. In the meantime, we will be monitoring and inspecting your apartment home this week and next to ensure the leak ha's been contained and any necessary repairs are made. Please remember to have your renter's insurance canier contact you prior to coming to our office to inspect your -belongings. We are unable to provide them access to your apartment without a signed authorization from you. Thank you for your cooperation. Please call us with any additional questions you may have. Deana Susko Community Manager Royal Crest Estates February 18, 2011 Dear Royal Crest Estates Resident, As you know, we have had workers removing the snow that has accumulated on the roofs as a result of one of the most severe winters that this area hAs seen in years. The significant amount of snow has caused moisture spots and leaks in apartment home ceilings. We are Writing to ask your full cooperation in reporting, to the management office any leaks or water spots that you may -discover in your ceiling as soon as they are visible. If you see a stain 'or have a leak, we ask that you move any furniture and other personal belongings away from the affected area and into to an adjacent room. We will take prompt action to repair your ceiling and ensure that the appropriate air quality tests are performed. Given the age of our buildings, there is a potential for small amounts of asbestos to exist in the ceiling material. While it is safe if undisturbed, disruption of wall or ceiling materials could cause a possible release of asbestos. It is critical, therefore, that you notify the management office immediately of the existence of any water spots so that any necessary repaif s and abatement can occur as soon as possible. I will be onsite Sunday, February 2& 2010 to address any questions you may have. Please contact me on Sunday or during the week next week to discuss this letter if you have questions or concerns. The leasing staff will be preoccupied so I would appreciate discussing one on one any concerns you may have. Your safety and comfort are ourtop priorities. We appreciate your prompt attention to the current situation and we thank you for your continued cooperation. Sincerely, Deana Susko Community Manager 978-682-7200 Deana.susko@aimco.com YIERY IMPORTANT SAFETY REMINDERH IMMEDIATE ATTENTION REQUIRED During the past couple of weeks we have had -fire alarins that have sounded in various buildings. Due to the timeframe in which our property was built we ARE NOT wired directlyto the fire department. As indicated in the December newsletter and other notifications if you hear an alarm please make sure you call 911. Do not assume someone else has called. In addition,, if your alarm goes off do not assume that everything is ok. You must vacate the building until the Fire Department arrives and clears the building for residents to re enter their apartment. This is for your own safety. Please feel free to contact me with any questions. Thanks very much! Deana Susko, Community Manager Royal Crest Estates—North Andover Royaf Crest Estates—Xorth-Xndover March 1, 2011 RE:Water Stains Dear Resident(s), You have been identified as a resident having a water stain in your apartment due to the melting ofthesnowandice. I greatly apologize for the tenrible in*convenience. Mother Nature has not been kind this year. I have spoken to some of you, but time has not allowed me to verbally get in t6uch with everyone so I wanted to send you another follow up letter regarding the situation and let you know what the plan is. The snow removal has been completed as you probably know and we are now beginning the repair process, but this will take time as we have multiple apartments to repair. At this point everything is safe in your apartment with a dry water stain. The risk could be there if the ceiling falls or breaks which we have not identified in your apartment. The good news is even with the large amount of rain we received on Friday and Monday there were very few new, leaks reported. Please be sure to call the office if anything changes with your water stain. Next week we will begin the notification process in terms of letting you know when we will have the contractors in to take care of the ceiling or wall. You will be given 48 hours notice lets you know when the work will be done. kYQU will nee -d to -be ab—s6nt ff6m the apartment for the day. As these repairs are being done to dry suifa�6es the process will probably not be invasive in any way. As we have a large volume of these repairs to get to we will not be able to make appointments or delay this work. My#is 978-682-7200 orby email deana.susko(�pajmco.com. Because I have been inundated with calls from the many residents that are having these issues email is usually the best way to reach me. We will get through this and I want to help in any way I can. Thank you very much! MWarrpest Regar s, .Deana Susk Community Manager Royal Crest Estates—North Andover DelleChiale, Pamela From: Morrison, Diane Sent: Thursday, April 14, 2011 1:04 PM To: DelleChiaie, Pamela Subject: RE: 30 Royal Crest Drive - Apartment 12 and 11 Pam, the Lt. and I have reviewed all our records and we have not had a call to Royal Crest Bldg 30 Apts. 11 & 12 in the time frame you indicated. Diane From: DelleChiaie, Pamela Sent: Thursday, April 14, 201111:47 AM To: Morrison, Diane Subject: RE: 30 Royal Crest Drive - Apartment 12 and 11 Thank you so much. Michele will be reviewing the file tomorrow morning. aw Rlafta Pamela DelleChiaie Departmental Assistant I Community Development I Health Department Town of North Andover 1600 Osgood Street I Bldg 20 1 Suite 2-36 North Andover, MA o1845 2 Office - 978-688-9540 Fax - 978-688-8476 Email - pdellechiaie@townofnorthandover.com Website hUp://www.townoffiorthandover.com/Pages/index "We can never see thepath of our life if we are too busyfocusing on thepebbles under ourfeet. "--Anonymous From: Morrison, Diane Sent: Thursday, April 14, 201111:46 AM To: DelleChiaie, Pamela Subject: RE: 30 Royal Crest Drive - Apartment 12 ancl� 11 Hi Pam, I will have to ask the shift Lt. to look in the Pamet system at the calls received and see what they can find. Diane From: DelleChiaie, Pamela Sent: Thursday, April 14, 2011 11:38 AM To: Morrison, Diane Subject: 30 Royal Crest Drive - Apartment 12 and 11 Hello Diane, Would you be able to email me any Fire Dept. reports you have for Royal Crest Drive - Building 30, Apt. 12 and 11 fromjanuary to now? I am looking for additional documentation to go with a complaint report I just took. Thank you so much. &a Refa%*, Pamela DelleChiaie Departmental Assistant I Community Development I Health Department Town of North Andover 1600 Osgood Street I Bldg 20 1 Suite 2-36 North Andover, MA o1845 *2 Office - 978-688-9540 M Fax - 978-688-8476 lil Email - pdellechiaie@townofnorthandover.com `a� Website http://www.townofnorthandover.com/Pages/index "We can never see thepath of our life if we are too busyfocusing on thepebbles under ourfeet. "--Anonymous Please note the Massachusetts Secretary of State's office has determined that most emails to and from municipal offices and officials are public records. For more information please refer to: hftp://www.sec.state.ma.us/pre/preidx.htm. Please consider the environment before printing this email. DelleChiaie, Pamela From: MELANIE TAMBERINO [melanietamberino@yahoo.com] Sent: Thursday, April 14, 20112:57 PM To: DelleChiaie, Pamela Cc: melanietamberino@yahoo.com Subject: Royal Crest Ceiling Mold Hi Pauline, I just fowrad you six e-mail. A lot has been over the phone as well. My main concern is the mold on my ceiling. I took my daughter to her docotrs, and showed them pics,. Dr,Danis told me that it was in fact mold, and he is writting a letter and putting in the mail as of yesterday. I would usually sit back and wait. However when my neibor told me that their ceiling was fixed and they just had a small stain, it was not as bad as mine. That conern me, since I was told that it was being fixed as who had it worse. Also back in Jan, I was told that there had to be no snow on the roof in order for the to fix my ceiling. When I read the e-mail it would be fixed in about a week, and I would have to be absent from my apartment for the day I felt a little reashored. When I called to check in last week, I was told by the office staff (Katliyn) that is was already in the system as fixed. I e-mail the office manage as you can see she usaully gets back to be failry quickly. I also called twice this week Monday and Wed. I was still told it was in the system as already fixed, Know I was told about permits. that was never mentioned before. Which I tried to have the staff transfree me to the office manage so she could explain and they didn't. I was then told that there aprtemnet were also like this.They may just have a water stain, however mine is really bad and I have a daughter who is a premie and has health conditions and I am working with Early Invertentionon her delays and other issues she has. I also told them this week again about the mold, they said it was in the. system as Maintance came by and said "No it is not mold the ceiling is just black". Which is mold. My bathroom also has mold which I noted back in Feb and nobody has come out to look at. Also, I as well and a other have had elctrical issues, where the wires indie the outlits start to smoke. I noticed that the other day when they came a few weeks ago to fixed my heater, that my plug for the Ac was unpluged and the outlite was all black. I called the office yesterday to report that. I also in the past complained about the outlit in my hall bathroom, when I go dry my hair the power goes out and I have to call maintance to fixed the it. They were trying to tell me that it is my hair dryer, It is brand new in the fall and the serects still go out, to me that seems to be an elctrical problem. If I am not the only one with electrcal issues, this concerns mean as well, b/c it is a fire hazzord. Most of the problems are in the main living area, so If the baby and i are ever alseep and there is a fire that is the only way out. I know that the builings a very old, is there a law that the elctircal should be up to code? Thank you for your time, Melanie Tamberino DelleChiaie, Pamela From: MELANIE TAMBERINO [melanietamberino@yahoo.com] Sent: Thursday, April 14, 20112:34 PM To: DelleChiaie, Pamela Cc: melanietamberino@yahoo.com Subject: Fw: RE: --- On Sat, 4/9/11, Susko, Deana (042391 -Royal Crest Estates (North Andover)) <Deana.Susko(&,aimco.com> wrote: V From: Susko, Deana (042391 -Royal Crest Estates (North Andover)) <Deana. Suskokaimco.com> Subject: RE: To: "MELANIE TAMBERINO" <melanietamberinogyahoo.com> Date: Saturday, April 9, 2011, 2:52 PM I will get with the maintenance department on Monday and get back with you as soon as I figure out what is going on. I apologize for the delay and inconvenience. beana Susko Community Manager Royal Crest Estates - North Andover, MA p) 978-681-1822 f) 978-682-9064 Vantage Pointe - Swampscott , MA p} 781-598-0010 f} 781-596-0963 e) deano.susko@aimco.com From: MELANIE TAMBERINO rmailto:melanietamberino(ayahoo.com1 Sent: Friday, April 08, 20114:06 PM To: Susko, Deana (042391- Royal Crest Estates ( North Andover Cc: melanietamberinoc@yahoo.com Subject: Re: HI Deana, I called the office a few days ago and spoke with Katlyn. I asked her if she knew when anyone was coming to fix the ceiling. She told me it was in the system as already fixed. I know Tom came over, when I was working and my Aunt was with the baby, they fixed the heater. I was hoping you could tell me when the ceiling would be fixed, b/c I am worried the there IS MOLD on my ceiling from the leak and it is not healthy with the baby. I know that hte last time that we had spoke the the ceiling were being fixed by who had it worse. I know that one of my neibors ceiling was fix b/f mine and that person didn't have it that bad as me. If you could please call me, that would be great! 978-590-9465, Thanks, Mel Q --- On Fri, 3/18/11, Susko, Deana (042391- Royal Crest Estates (North Andover)) <Deana.Susko(a-),aimco.com> wrote: From: Susko, Deana (0423 9 1 - Royal Crest Estates ( North Andover )) <Deana. Susko@aimco.com> Sub ect: i To: melanietainberino@yahoo.com Date: Friday, March 18, 2011, 2:50 PM 11 I just met with Kevin the Service Manager and he said when he went to your apartment he saw that the baby's things are directly under the area on the ceiling where it is separated. I would highly recommend that you move these things away from that area just to be safe. Your apartment is on the next batch of apartments to be done which will hopefully start late next week if all goes well. I'll keep you posted as we get closer. Thanks. Deana 5usko Community Manager Royal Crest Estates — North Andover, MA p) 978-681-1822 f) 978-682-9064 Vantage Pointe — Swampscott , MA p) 781-598-0010 f) 781-596-0963 e) deano.susko@aimco.com Please note the Massachusetts Secretary of State's office,has determined that most emails to and from municipal offices and officials are public records. For more information please refer to: hftp://www.sec.state.ma.us/pre/preidx.htm. Please consider the environment before printing this email. DelleChiaie, Pamela From: MELANIE TAMBERINO [melanietamberino@yahoo.com] Sent: Thursday, April 14, 20112:30 PM To: DelleChiaie, Pamela Cc: melanietamberino@yahoo.com Subject: Fw: --- On Fri, 3/18/11, Susko, Deana (042391 -Royal Crest Estates (North Andover)) <Deanq.Susko(q-)aimco.com> wrote: From: Susko, Deana (0423 91 -Royal Crest Estates (North Andover)) <Deana. Suskogaimco. com> Subject: To: melanietamberinogyahoo.com Date: Friday, March 18, 2011, 2:50 PM Hi, I just met with Kevin the Service Manager and he said when he went to your apartment he saw that the baby's things are directly under the area on the ceiling where it is separated. I would highly recommend that you move these things away from that area just to be safe. Your apartment is on the next batch of apartments to be done which will hopefully start late next week if all goes well. I'll keep you posted as we get closer. Thanks. beana Susko Community Manager Royal Crest Estates — North Andover, MA p) 978-681-1822 f) 978-682-9064 Vantage Pointe — Swampscott , MA - p) 781-598-0010 f) 781-596-0963 e) deana.susko@aimco.com DelleChlaie, Pamela From: MELANIE TAMBERINO [melanietamberino@yahoo.com] Sent: Thursday, April 14, 20112:26 PM To: DelleChiaie, Pamela Cc: melanietamberino@yahoo.com Subject: Fw: Re: Ceiling --- On Sun, 2/27/11, Susko, Deana (042391 -Royal Crest Estates (North Andover)) <Deana.Susko(a-),aimco.com> wrote: From: Susko, Deana (042391 -Royal Crest Estates (North Andover)) <Deana. Suskogaimco.com> Subject: Re: Ceiling To: melanietamberinogyahoo.com Date: Sunday, February 27, 2011, 10:06 AM Hi, The bubbling makes me a little concerned. The office doesn't open until Ipm. so please call the office # and report an emergency. The man on call will respond and then call me to let me know if we need to be concerned. Deana ----- Original Message ----- From: MELANIE TAMBERINO <melanietamberino@yahoo.com> To: Susko, Deana (042391 -Royal Crest Estates (North Andover)) Cc: melanietamberino@yahoo.com <melanietamberino@yahoo.com> Sent: Sun Feb 27 07:10:26 2011 Subject: Ceiling Hi Deana, Sorry to bother you, I woke up this morning b/c of all the snow the leak is spreading. Also the little area of concern, in the middle is wet and bubbling. Is there any way someone can look at it for me. Thanks, Mel Please note the Massachusetts Secretary of State's office has determined that most emails to and from municipal offices and officials are public records. For more information please refer to: hftp://www.sec.state.ma.us/pre/preidx.htm. Please consider the environment before printing this email. DelleChiaie, Pamela From: MELANIE TAMBERINO [melanietamberino@yahoo.com] Sent: Thursday, April 14, 20112:23 PM To: DelleChiaie, Pamela Cc: melanietamberino@yahoo.com Subject: Fw: RE: Ceiling --- On Thu, 2/17/11, Susko, Deana (042391 -Royal Crest Estates (North Andover)) <Deana.Susko@aimco.com> wrote: From: Susko, Deana (0423 91 -Royal Crest Estates (North Andover)) <Deana. Susko@aimco.com> Subject: RE: Ceiling To: "MELANIE TAMBERINO" <melanietamberino@yahoo.com> Date: Thursday, February 17, 2011, 8:15 AM Ok, please make sure you let me know if anything starts to come down so I can immediately make a reservation for you. I would be prepared with a bag to go if you need to just to be on the safe side. Sounds like you are super busy lately! I hope Angelina is doing well. She must be getting so big! I cant believe she is almost a year old already. :) Deana Susko Community Manager Royal Crest Estates — North Andover, MA p) 978-681-1822 f) 978-682-9064 Vantage Pointe — Swampscott, MA p) 781-598-0010 f) 781-596-0963 el deana.susko2aimco.com "Twenty years from now you will be more disappointed by the things that you didn't do than the ones you did do." -Mark Twain ----- Original Message ----- From: MELANIE TAMBERINO [mailto:melanietamberinogyahoo.com] Sent: Thursday, February 17, 20118:13 AM To: Susko, Deana (0423 9 1 -Royal Crest Estates (North Andover)) Subject: RE: Ceiling Yes! --- On Thu, 2/17/11, Susko, Deana (0423 91 -Royal Crest Estates (North Andover)) <Deana. Susko@aimco.com> wrote: • From: Susko, Deana (042391 -Royal Crest Estates (North Andover)) <Deana. Suskokaimco.com> • Subject: RE: Ceiling • To: "MELANIE TAMBERINO" <melanietamberinokyahoo.com> • Date: Thursday, February 17, 2011, 8: 10 AM • Ha! Sometimes these things • force us to do things we have been putting off. So >just to clarify this morning the ceiling is still in tact, > correct? > Deana Susko > Community Manager > Royal Crest Estates — North Andover, MA > p) 978-681-1822 f) 978-682-9064 > Vantage Pointe — Swampscott, MA > p} 781-598-0010 fJ 781-596-0963 > el deana.suskogaimco.com > "Twenty years from now you will be more disappointed by the > things that you didn't do than the ones you did do." > -Mark Twain > ----- Original Message ----- > From: MELANIE TAMBERINO [mailto:melanietamberinogyahoo.com] > Sent: Thursday, February 17, 20118:05 AM > To: Susko, Deana (042391 -Royal Crest Estates (North > Andover)) > Cc: melanietamberinogyahoo.com > Subject: RE: Ceiling > Hi Deana, > Sorry to bother you again, so I noticed in the bathrooms > that there is some black stuff on the wall. I don't know if > it is mold, or asbestos. I try to keep the bathrooms doors > open while I take a shower, and clean them once a week. > Maybe when the maintenance/construction is up here taking > care of the living room ceiling, they could look at the two > bathrooms as well. > I did what you ask of me last night, the whole area is > clear for maintenance/construction. > I have been meaning to get a console table and put the > baby's toys in basket s underneath the table. I have been so > busy with work, taking care of the baby, and studding to get > into Grad school. That I have been putting it off. It took a > leak for me to get the baskets (LOL) > Have a good day! > Thank you, > Mel > --- On Wed, 2/16/11, Susko, Deana (0423 91 -Royal Crest > Estates (North Andover)) <Deana. Suskogaimco. com> > wrote: > > From: Susko, Deana (042391 -Royal Crest Estates (North > Andover)) <Deana. Susko@aimco.com> > > Subject: RE: Ceiling > > To: "MELANIE TAMBERINO" <melanietamberino@y�1hoo.com> > > Date: Wednesday, February 16, 2011, 12:49 PM > > Hi there, > > I just confirmed with our maintenance/construction > services > > staff that > > your apartment is on the list of issues. At this > > point I need you to > > try and move anything from around that area to a > different > > area of the > > apartment. Due to the timeframe in which we were > > built there is a > > possibility that there may be some slight traces of > > asbestos. Nothing > > to be overly concerned about, but we need to treat it > > accordingly. > > Please keep me updated on the condition of the > > ceiling. The legal limit > > of asbestos in certain materials is 1.0 and our > readings > > over the last > > 24 hours has been about 1.2 which poses virtually no > > threat, but again > > we need to treat it accordingly. Your roof has been > > partially cleared > > of snow and ice. Once it is completely cleared we > > will contact you to > > begin the process of cutting out the ceiling and > replacing > > it. At that > > point you will need to stay in a hotel for a number of > days > > so we can > > remediate the area. The hotel will be paid for and > > reserved by me so > > you don't have to worry about anything. We will > also > > reimburse you > > 24/day/person. I don't want you to worry. We > > are working with the > > state to take care of this according to their > > guidelines. Please let me > > know if you have questions or if anything changes in > your > > apartment. > > Our corporate office is working on a communication to > our > > residents. > > Deana Susko > > Community Manager > > Royal Crest Estates — North Andover, MA > > p) 978-681-1822 f) 978-682-9064 4 > > Vantage Pointe — Swampscott, MA > > pJ 781-598-0010 f) 781-596-0963 > > > > e) deana.suskogaimco.com * > "Twenty years from now you will be more disappointed * by the * > things that * > you didn't do than the ones you did do." > > -Mark Twain * > ----- Original Message ----- * > From: MELANIE TAMBERINO [mailto:melanietamberino(kyahoo.com] * > Sent: Wednesday, February 16, 2011 12:3 5 PM * > To: Adams, Stephanie (0423 91 -Royal Crest Estates * (North * > Andover)) * > Cc: Susko, Deana (0423 91 -Royal Crest Estates (North * > Andover)); * > melanietainbeimo(kyahoo.com * > Subject: Ceiling > > Hi Stephanie, * > How are you? Sorry to bother you, I know the office * staff * > is very busy. * > I noticed that the apartment below me I think #8. the * > ceiling collapsed. * > I was just a little worried, I took a closer looked at > MY * > ceiling. I am * > afraid this might happen to mine. With the baby, all * her * > stuff is here * > (Like crib), we would have no were to go if it did * happen. * > I know while I was at work yesterday, someone came in * to 5 * > look at the * > ceiling, I know I am on the list and realize that * there are * > a lot of * > apartments with the same problem. I don't won't to > over * > react, however I * > just don't want what happen to my apartment like * > downstairs. Call or * > e-mail me when you get a chance. * > Thank you, * > Mel Please note the Massachusetts Secretary of State's office has determined that most emails to and from municipal offices and officials are public records. For more information please refer to: hftp://www.sec.state.ma.us/pre/preidx.htm. Please consider the environment before printing this email. . 6 DelleChiaie, Pamela From: MELANIE TAMBERINO [melanietamberino@yahoo.com] Sent: Thursday, April 14, 20112:21 PM To: DelleChiaie, Pamela Cc: melanietamberino@yahoo.com Subject: Fw: RE: Ceiling --- On Wed, 2/16/11, Susko, Deana (042391 -Royal Crest Estates (North Andover)) <Deana.Susko(i6,aimco.com> wrote: From: Susko, Deana (042391 -Royal Crest Estates (North Andover)) <Deana. Suskokaimco. corn> Subject: RE: Ceiling To: "MELANIE TAMBERINO" <melanietamberinogyahoo.com> Date: Wednesday, February 16, 2011, 12:49 PM Hi there, I just confinned with our maintenance/construction services staff that your apartment is on the list of issues. At this point I need you to try and move anything from around that area to a different area of the apartment. Due to the timeframe in which we were built there is a possibility that there may be some slight traces of asbestos. Nothing to be overly concerned about, but we need to treat it accordingly. Please keep me updated on the condition of the ceiling. The legal limit of asbestos in certain materials is 1.0 and our readings over the last 24 hours has been about 1.2 which poses virtually no threat, but again we need to treat it accordingly. Your roof has been partially cleared of snow and ice. Once it is completely cleared we will contact you to begin the process of cutting out the ceiling and replacing it. At that point you will need to stay in a hotel for a number of days so we can remediate the area. The hotel will be paid for and reserved by me so you don't have to worry about anything. We will also reimburse you 24/day/person. I don't want you to worry. We are working with the state to take care of this according to their guidelines. Please let me know if you have questions or if anything changes in your apartment. Our corporate office is working on a communication to our residents. Deana Susko Community Manager Royal Crest Estates — North Andover, MA p) 978-681-1822 f) 978-682-9064 Vantage Pointe — Swampscott, MA pJ 781-598-0010 f) 781-596-0963 e} deana.suskogaimeo.com "Twenty years from now you will be more disappointed by the things that you didn't do than the ones you did do." -Mark Twain ----- Original Message ----- From: MELANIE TAMBERINO [mailto:melanietarnberinogyahoo.comI Sent: Wednesday, February 16, 2011 12:3 5 PM To: Adams, Stephanie (042391 -Royal Crest Estates (North Andover)) Cc: Susko, Deana (042391 -Royal Crest Estates (North Andover)); melanietambeimo@yahoo.com Subject: Ceiling Hi Stephanie, How are you? Sorry to bother you, I know the office staff is very busy. I noticed that the apartment below me I think #8. the ceiling collapsed. I was just a little worried, I took a closer looked at my ceiling. I am afraid this might happen to mine. With the baby, all her stuff is here (Like crib), we would have no were to go if it did happen. I know while I was at work yesterday, someone came in to look at the ceiling, I know I am on the list and realize that there are a lot of apartments with the same problem. I don't won't to over react, however I just don't want what happen to my apartment like downstairs. Call or e-mail me when you get a chance. Thank you, Mel Please note the Massachusetts Secretary of State's office has determined that most emails to and from municipal offices and officials are public records. For more information please refer to: hftp://www.sec.state.ma.us/preforeidx.htm. Please consider the environment before printing this email. DelleChiaie, Pamela From: MELANIE TAMBERINO [melanietamberino@yahoo.com] Sent: Thursday, April 14, 20112:18 PM To: DelleChiaie, Pamela Cc: melanietamberino@yahoo.com Subject: FW: Melanie Tamberino 30-12 --- On Thu, 2/17/11, Susko, Deana (042391 -Royal Crest Estates (North Andover)) <Deana.SuskoAaimco.com> wrote: From: Susko,, Deana (042391 -Royal Crest Estates (North Andover)) <Deana. Suskokaimco.com> Subject: FW: Melanie Tamberino 30-12 To: "MELANIE TAMBERINO" <melanietamberinogyahoo.com> Date: Thursday, February 17, 2011, 1:04 PM Hi, I just tried to call you but your mailbox is full. You must be super busy. @ Each hotel room has a microwave and a hotel size fridge. Please let me know if you need anything else. @ beana Susko Community Manager Royal Crest Estates - North Andover, MA p) 978-681-1822 f) 978-682-9064 Vantage Pointe - Swampscott , MA p} 781-598-0010 f) 781-596-0963 e) deana.susko@aimco.corn "Twenty years from now you will be more disappointed by the things that you didn't do than the ones you did do." -Mark Twain From: Vu, Chuong (042391- Royal Crest Estates ( North Andover Sent: Thursday, February 17, 2011 11:55 AM To: Susko, Deana (042391- Royal Crest Estates C North Andover Subject: Melanie Tarnberino 30-12 She was wondering if she had to be put in a hotel would there be a fridge there. Melanie 978-590-9465 Thanks, Chuong Vu 0/978-682-7200 F/978-682-9064 Royal Crest Estates North Andover, MA Please note the Massachusetts Secretary of State's office has determined that most emails to and from municipal offices and officials are public records. For more information please refer to: htti)://www.sec.state.ma.us/pre/preidx.htm. Please consider the environment before printing this email.