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Home My WebLink AboutMiscellaneous - 4 BRIARWOOD COURT 4/30/2018 DelleChiaie, Pamela From: Sawyer, Susan Sent: Tuesday, May 22, 2012 2:01 PM J To: DelleChiaie, Pamela; Grant, Michele tN Subject: FW: mice woodridge df U' Did I tell you, he wrote back? I can't remember.See below S From: Halfmann, Paul (DPH)jmailto:paul.halfmann(&state.ma.usj Sent: Monday, May 21, 2012 11:20 AM To: Sawyer, Susan Subject: RE: mice Ok,thanks Paul Halfmann,MPH Assistant Director Community Sanitation Program (508)792-7880,ext.2338 Website: www.mass.gov/dph/dcs From: Sawyer, Susan [mailto:ssawyer(a)townofnorthandover.com1 Sent: Monday, May 21, 2012 11:12 AM To: Halfmann, Paul (DPH) Subject: RE: mice Great Thank you, Sounds like she was getting tired of the battle. I totally get the frustration as a parent. If she calls again let me know. Susan From: Halfmann, Paul (DPH)jmailto:paul.halfmann(&state.ma.us] Sent: Friday, May 18, 2012 12:26 PM To: Sawyer, Susan Subject., RE: mice Spoke to her for about 10 minutes. She never raised her voice and appeared to be more frustrated than angry. She admitted their some improvement but would like a quicker response when she finds mice.Also said units to her right have problem not the left.We know there is no immediate remedy,but if they are trapping it may help if the pest firm monitor more frequently than 30 days. Paul Halfmann, MPH Assistant Director Community Sanitation Program Tel. 508.792.7880 ext. 2338 www.m ass.gov/dph/d cs From: Sawyer, Susan [mailto:ssawyer(abtownofnorthandover.com] Sent: Thursday, May 17, 2012 10:59 AM 1 To: Halfmann, Paul (DPH) Subject: mice Does no news mean good news in this case?...or not. Just curious. Susan Susan Sawyer Public Health Director Town of North Andover 1600 Osgood Street Bldg.20,Unit 2-36 North Andover,MA 01845 Phone 978.688.9540 Fax 978.688.8476 Email mailto:ssawver@townofnorthandover.com Web www.TownofNorthAndover.com Please note the Massachusetts Secretary of State's office has determined that most emails to and from municipal offices and officials are public records.For more information please refer to:htti)://www.sec.state.ma.us/pre/preidx.htm. Please consider the environment before printing this email. 2 4 BRIAR WOOD COURT Complaint Detail RepoYt Printed On:Tue May 15,2012 causing the mouse problem. V.N I was startled by her accusation,but repeated the s statement and said that I was not.Michele Grant was in the room at this time.At no point did I raise my voice or be rude in response to this accusation flung at me.This was the second call in which Ms.Delisle made inflammatory and derogatory comments against this office without any reason. Case Closed GeoTMS®2012 Des Lauriers Municipal Solutions,Inc. Page 3 of 4 BRIAR WOOD COURT Complaint Detail Report Printed On:Tue May 15,2012 she agrees with.They were only fixing things outside the dwelling. I explained I would not mind calling to ' find out the plan of action in this case. Susan Sawyer spoke with Tracey Watson,the morning of Tuesday,5/15/12. Tracey informed the HD that the letter sent to Ms.Delisle yesterday was only part of the action being taken.The pest control operator(PCO) will be returning asap.She sent all the documentation regarding this complaint to the HD for our files. Included was a notice that Freedom Pest was going to the property today. 5/15/12 1:45 Susan Sawyer called Ms.Delisle to let her know we were aware the PCO was returning and would stay in the loop with the issues.She said the PCO was already there and set traps only.Due to this finding,she would need to follow Dr.advice and vacate the premise due to concern for illness.She was unhappy I could not do more, however not being a PCO or a physician I had no better advice than stopping entry and catching the mice already there. I inquired about the family dog,as in where would they go with the dog as the dog has hair, germs,could carry ticks etc. Ms.Delisle angrily inquired as whether I was "conspiring"with Tracy Watson saying the dog was GeoTMSO 2012 Des Lauriers Municipal Solutions, Inc. Page 2 of 3 4 BRIARWOOD COURT Complaint Detail Report Printed On:Tue May 15,2012 causing the mouse problem. ti I was startled by her accusation,but repeated the statement and said that I was not.Michele Grant was in the room at this time.At no point did I raise my voice or be rude in response to this accusation flung at me.This was the second call in which Ms. Delisle made inflammatory and derogatory comments against this office without any reason. Case Closed GeoTMS®2012 Des Lauriers Municipal Solutions, Inc. Page 3 of3 4 B"ARWOOD COURT Complaint Detail Report Printed On:Wed May 16,2012 Complaint#: CT-2012-000063 Status: Closed GIS#: Violator: Address: 4 BRIARWOOD COURT Map: Address: Date Recvd.: May-15-2012 Time Recvd.: 02:32 PM Block: , Category: Housing/Pest Control Issues Lot: Type: GeoTMS Module: Board of Health District: Trade: Recorded By: Pamela DelleChiaie Zoning: Structure Descriptio WOODRIDGE COOPERATIVE HOUSING COMPLEX Complaint Complainant-Danielle Delisle 978 590-6236 Mice problems in unit at Woodridge Complex-4 Briarwood Court.Social worker For family 978 259-3741 called stating there is a mouse problem at this home. According to caller,they have had an ongoing infestation of mice for 6-7 months. Her daughter,Cassandra Dupont is on a ventilator and is awaiting a heart and lung transplant. Cassandra's social worker from Children's Hospital in Boston called first to advocate that something be done(Yudy Muneton-617-974- 1185). The family has had the doctors from Children's Hospital send letters to the property management office advocating for Cassandra.Today,Ms.Delisle noted that she saw a mouse come out from behind where she keeps her daughters'medical supplies. Ms.Delisle has worked with Tracy Watson,the property manager at this complex. Tracy does have maintenance respond for each request,and they set traps,but Ms.Delisle feels that she and Ms.Watson do not see"eye to eye"on remediating the issue. Ms.Delisle also stated that(we)are all townies who stick together and Ms.Watson is a Selectwoman,so Ms.Delisle does not feel like she has any recourse to go above her. However,she did state that she would get the state department of public health involved if the rodent problem is not fixed at its source. Comments Inspector Assigned to Contacts Contact Type Date Time Name Phone Best Time To Reach Recorded By Response Tenant May-15-201.2 2:32 PM DANIELLE DELISLE (978)590-6236 Q Pamela DelleChiaie Follow-Up by Health Director Actions Taken GeoTMS Module Status Date Time Response Type Action Taken Comments Board of Health REFERRAL May-15-2012 2:36 PM Follow-Up by Response: Susan Sawyer Health Director contacted Ms.Delisle to get additional information.It was explained that we often mediate in cases at Woodridge.As this is Cooperative living,the Health Department has limited capability and jurisdiction. It was made clear that Woodridge does respond,but not in a way she agrees with.They were GeoTMS®2012 Des Lauriers Municipal Solutions,Inc. Page I of 3 4 BRIARWOOD COURT Complaint Detail Report - Printed On:Wed May 16,2012 only fixing things outside the dwelling. I explained I would not mind calling to find out the plan of action in this case. Susan Sawyer spoke with Tracey Watson,the morning of Tuesday,5/15/12. Tracey informed the HD that the letter sent to Ms. Delisle yesterday was only part of the action being taken.The pest control operator(PCO)will be returning asap.She sent all the documentation regarding this complaint to the HD for our files. Included was a notice that Freedom Pest was going to the property today. 5/15/12 1:45 Susan Sawyer called Ms.Delisle to let her know we were aware the PCO was returning and would stay in the loop with the issues.She said the PCO was already there and set traps only.Due to this finding,she would need to follow Dr.advice and vacate the premise due to concern for illness.She was unhappy I could not do more,however not being a PCO or a physician I had no better advice than stopping entry and catching the mice already there. I inquired about the family dog,as in where would they go with the dog as the dog has hair, germs,could carry ticks etc. Ms.Delisle angrily inquired as whether I was "conspiring"with Tracy Watson saying the dog was causing the mouse problem. I was startled by her accusation,but repeated the GeoTMS®2012 Des Lauriers Municipal Solutions, Inc. Page 2 of 4 BRIAR WOOD COURT Complaint Detail Report Printed On: Wed May 16,2012 statement and said that I was not.Michele Grant was in the room at this time.At no point did I raise my voice or be rude in response to this accusation flung at me.This was the second call in which Ms.Dclislc made inflammatory and derogatory comments against this office without any reason. Case Closed GeoTMS®2012 Des Lauriers Municipal Solutions,Inc. Page 3 of 015/16/2012 08:59 6177300125 PAGE 02/02 Chiildrex>� Bmmn DcpartmentofAnasthcsietogy,Perioperative Md Pain Medicine HARVARD MEDICAL SCHOOL DWImcm of Ancsthesia Robert Graham,Mb Critical Care.Anesthesia and Perioperative Extension(CAPE)Program Children's 140spkal 8omn Division of Critical Care Medicine 300 Longwood Avenue,Bader 634 Boston,Massachusetts 02115 Office 617-355-7327 1 fax 617.730-0453 Yudy.muneton-=ano a@ch�ldrens,harvard,cdu May 16,2012 To Whom It May Concern, I am writing a letter on behalf of the family of Cassandra Dupont,residing at 4 $riarwood Court.North Andover 01845.As an introduction,Cassie is a 16 year old young lady with significant special health care needs related to a liver transplant and severe/critical chronic respiratory failure. Most notably,she requires breathing support (i.e.,mechanical ventilations)through a tracheostomy,continuous monitoring,and extensive care. She is at a point where we arc referring for a Possible hesecond opinion regarding a art-.lung transplatlt. In our review,it appears that the current physical living space is very well appointed. It has come to our attention that the apartment has recently been identified as having an infestation of rodents. This is a significant problem with respect to infection control., equipment safety,and emotional distress. We would request that pest abatement and replacement of any soiled soft furniture be replaced. Given the severity of Ms.Dupont's lung disease rodent born pathogens or exposure could exacerbate lung disease and hasten death. Her family.has limited financial resources(i.e.,please do not terminate services). They have adapted to increased demands of care despite the complex needs and we would like to emphasize the safety concerns if the environment is not optimal, 1, along with Cassie and her family,would appreciate any efforts to support them,in their care efforts. It is in Lassie's best interest,for both short and long-term health and comfort,to anticipate problems, Please feel free to contact me with any questions. Thank you, /V-4ul- Roberti, Graharrl,MD 05/15/2012 08:46 19786876616 CANON #2753 P. 008/008 WOOD RIDGE HOMES, INC. A Cooperative Community 10 Wood Ridge Drive Ng fth Andover,MA 01845 978.682-7093 Fax 978-687-6616 May 15,2012 TO: Danielle DeLisle 4 Briarwood Court Michael Mottram 3A Briarwood Court FR: Tracy M.Watson RE: FREEDOM PEST CONTROL. We were able to schedule an inspection by Freedom Pest Control for TC DAY,May 15,2012 for your homes between 12:30 p.m. and 2:30 p.m. It is not necessary for you to be home as they will accompanied by a me:ober of staff. They will be completing a full inspection of your homes as well as treati ig affected areas if applicable. One major item that MUST be done on your part is the removal of dog i god. Dog food CANNOT be left out in a bowl. Dog bowls should not be left out excep during feeding. The dog food is a feeding source for mice and leaving it out will exacerbate i he problem. if you find that you need further direction regarding this please feel free to contact me directly. 1 thank you in advance for your cooperation while we attempt to rectify his issue. Professionally Managed by Barkan Managem b nt Company& :t 05/15/2012 06:45 19766676616 CANON #2753 P. 007/006 WOOD RIDGE HOMES, INC. A Cooperative Community 10 Wood Ridge Drive Nc rth Andover,MA 01845 978.682-7093 Fax 978-687-6616 May 14,2012 Danielle DeLisle 4 Briarwood Court Dear Danielle: I just wanted to follow up on our conversation from this morning regardi ig DG Contracting. It is our understanding that you have found another baby mouse in your ho ne. Rick Papagelis also confirms that droppings were found behind your dishwasher. While we have done 4 we can inside your home to mitigate entrance wi believe we have identified a point of entry on the outside of your building. Because of th s we are having DG Contracting come out TODAY and enclose this area under the siding. Ir the meantime though Maintenance will be readily available to provide you with traps,etc. Please do not hesitate contacting me directly with any questions or conc+rns. I thank you in advance for your cooperation. Sincerely, Tracy M. Watson Senior Property Manager Cc:resident file o �R Professionally Managed by Barkan Managern Pnt Company 05/15/2012 08:45 19788876618 CANON 42753 P. 006/008 W6rk Order #; A1$4331 Resident Request Wood Ridqo*Homes Bldg.Primary Building Unit.,204,1,3 Bedroom:3 Rep4iled,106/1412(31-2 12.03 PM Location/Ship To, Wood Ridge Homes, 10 V ood Ridge Drive, North Andover MA Author; Mercedes Spindler 01845 Start: Comm./Co.Contact: Rick Papagelis Due: 65/16/2012.12-,04 PM Contact Phone: Closed: Contact Fax: Household!-Dih-lelle Delisf6 Vendor: Phone: (978)683-3762 Phone: Permission? Yes Staff: Code: Project. Send Bill To,'W66d Ridge Homes 10 W)od Ridge Drive North Andover,MA Priority: Normal 018451 Schedu Tasks Description Est. Status Pest Control-resident has MICE Open Time Name Start Rata/Time Hours Worked Notes eu J 514 v CIR V FN I GA ------------------------- LS 0 NJ 5' Tenant Chargeback. .00 Notes. Staff Signature: Resident Signature:_ Date: Not Home D Date: Page 1 of 1 051141201212:04 PM Q5/1b/2012 08:44 IV868(bblb UANUN 72M F. M/M Wdrk Order #: A182448 Resident Request Wood Ridge Homes Bldg:PrimaryBuilding Unit-20411,3 Bedroom;3 r7 %77 7 ReportedI04/0212012 10,03 AM Location/Ship To; Wood Ridge Homes,10 V ood Ridge Drive,North Andover MA 01845 Author. Mercedes Spindler Start: Comm./Co.Contact: Rick Papagelis Due; 041041201210:05 AM Contact Phone: Closed: Contact Fax. Household:wanielle Dellsle Vendor, Phone: (976)683-3782 Phone: Permission? Yes staff Code: Project:--- Send Bill To: ,Wood Ridge Homes 10%A ood Ridge Drive North Andover, MA Priority: Normal Schedul - A IL\CO "--Tasks Description Est. Status Pest Control -Resident saw a MOUSL Open Time Name Start DatefTime Hours Worked Notes ( V -T e- PT r /r 15 ON 5'rAlK 5 � Tenant Chargeback., El$0.00 Notes: Staff Signature: Resident Signature: Date: Not Home[] Date-_ Page I of 1 041021201210:05 AM 05/15/2012 08:44 19786876616 CANON #2753 P. 004J008 2012,04.24 16:56 FREEDDM_PEST 97887905 >> 197x5876616 P 2/3 FREEDOM PEST C - ;Roc CO., INC. - P-0. BOX 458 rTRro: ,': s7 DATE: �03f 22f 12 99 CENTRAL STREET � ORAEF:« 65509 TOPSFlPLD, MA 01983 www.callfroedotnpe,;t.com :1-877-737-8755 B'1 Ta: L 1023091 Wark (1123: 41 978-423-7867 pod Ridge A/P .�W"firs - Jodie McCoy Accounts Payable I ariarwood c.t 10 Woad Ridge Drive North Andover , MA 01845-4241 North Andover , MA 01845 , 10 PAYS 03 0— with Rick end provided comp e e nspeictioh o proper"ti . No evi encs or"'lwic6l es found. I I W66b Mice Mice 6 4 Brierwood Ct r $ 255.00 SVOTOTAL 2-5.001 TAX 0.001 I ' TOTAL $ 255.001 1 AMOUNT PAIR S .® CHECK a# � 5 2 6 i 3 7 f 4 l; # Method I TargeLocation , Amount #i I Method Target I Location Amount I ., I i I I 1 I t I I 1 1 ECHNICIAN SIGNATURE _ - - -- ALLOW—WKS.INKS. GUARANTEE:_MOS. FOR CNE dICAL USTOMER SIGNATURE .„ EFFECTR ENESS 05/15/2012 08:44 19786876616 CANON 42753 P. 003/008 2014-04-24 16:56 FREEDOM PEST. 97887905 » 197€6876616 P 3/3 Preedom Post Col rol Let us get them before they get to youl .April 25,2012 ; .Woodridge Holmes 4 Briarwood Ct North Andover, MA 01845-4241 Dear Tracy; I would like to thank you for giving Freedom Pest Control th:opportunity to eliminate pests in your home and protect it from future infe Mations. Freedom Pest Control sent our technician to the above addr?ss on March 22, ' 2012 for the purpose of inspecting for a possible mouse issu e.Our technician- completed the inspection and found no signs of mouse activ ty which would have been droppings, damaged food packaging or rub mark, Freedom Pest Control strives to be an industry leader in nes T pest control treatments and technologies.While some companies don't c iange over time, Freedom Pest Control is constantly researching new state of the art treatments. We customize our treatment for your home or b asiness. If you have any questions or would like to schedule an appo ntment for treatment please feel free to call us. Zas lyDrape General Manager, Freedom Pest Control Co., Inc„ www.Cal1FreedumPeg com 877.737-8755 P.U.Box 458•Topsfidd,Massachusetts 01983 Tel:(978)887.7900 •Fax.(978)8137-7905 '. 05/15!2012 08'.43 19786876616 CANON 12753 P. 002/008 Lla Iq 9-e-e Ox S'.F2