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Miscellaneous - 41 ROYAL CREST DRIVE 4/30/2018 (3)
(� • v e i ` I / �l ,� �� L � a,wl �rlc��� �> r � � - S�gTL6U l6✓a ' FILE C { North Andover Health Department (ommunity Development Division Date: August 22, 2011 To: All Residents of Building 41 Re: Pest Control Issues—BEDBUGS-Building 41,Royal Crest Drive North Andover,MA 01845 Dear Residents: The North Andover Health Department is aware of the Bedbug issue in Building 41 at Royal Crest Estates. AIMCO (Apartment Investment&Management Co.), the parent company for Royal Crest Estates,has engaged F&W Pest Control, Inc. to implement an assault on this infestation. Although there are numerous methods that have shown to be successful in the eradication of a bedbug infestation, F&W will be utilizing federally approved pesticides. AIMCO will be distributing information regarding the proper methods for residents to follow in an attempt to avoid the re-infestation of bedbugs and reach a successful extermination of the Bedbugs. Please follow the protocol as instructed by AIMCO's pest control company, F&W. The Health Department understands that this is a great inconvenience to you all; however the pest control process requires all residents' cooperation. Thank you for the anticipated cooperation. Please feel free to call the Health Department at 978-688-9540 with any questions you may have. Sincere , usan S er, /RS Publi ealth Director. CC: ➢ Gerald Brown,Inspector of Buildings-Building Department—Town of North Andover ➢ Curt Bellavance,Community Dev.Director—Town of North Andover ➢ Royal Crest Property Management Office/AIMCO -Royal Crest Estates,50 Royal Crest Drive,North Andover,MA 01845 ➢ Deana Susko—AIMCO(Royal Crest Estates)(Boston)—Deana.Susko—aimco.com ➢ Mark Johnson—AIMCO(Royal Crest Estates) (Nashua)-(042393)-Royal Crest Estates -Mark.Johnsongaimco.com ➢ Melanie French—AIMCO(Philadelphia)-Melanie.French@aimco.com ➢ Peter Cappel,V.P.,Enc.Health&Safety—AIMCO—4582 s.Ulster Street,Parkway,Suite 1100,Denver,CO 80237— Cannel@aimco.com ➢ File 1600 Osgood Street,North Andover,Massachusetts 01845 Phone 918.688.9540 Fax 918.688.8416 Web www.townofnorthandover.com COMPLETE •N COMPLEM THIS SECTION ON DELIVERY ■ Complete Items 1,2,and 3.Also complete A SI item 4 if Restricted Delivery is desired. X ❑Agent ■ Print your name and address on the reverse ❑Addressee so that we can return the card to you. . Received by(Printed Name) C. Date of Delivery i ■ Attach this.card to the back of the mailpiece, or on the front if space permits. D. Is t from m 17 1:1Yes 1. Article Addressed to: If YES,enter delivery address b w: ❑No AU TOWN OF NORTH ANDOVER / Certified Mail ❑Egress Mail t 9 plA ❑Registered ❑Return Receipt for Merchandise ❑Insured Mail ❑C.O.D. 4. Restricted Delivery?(Extra Fee) ❑Yes 2. ArticleNumberI 7005 0390 0003 4265 9212 (Transfer from service label) PS Form 3811,February 2004 Domestic Return Receipt 102595-02-M-1540. UNITED STATES POSTAL SERVICE First-Class Mail Postage&Fees Paid USPS Permit No:G-10 • Sender: Please print your name, address, and ZIP+4 in this box • NORTH ANDOVER HEALTH DEPT. 1600 Osgood Street Building 20, Suite 2-36 North Andover, MA 01 845 illsnu,111111.,lf,l,l1l10nlillIuI1ltlilll,111,,,1111111111 SENDER- COMPLETE THIS SECTION COMPLETE THIS SECTION ON DELIVERY ■ Complete Items 1„2,and 3.Also complete A. SI nature item 4 if Restricted Delivery is desired. X ❑Agent ■ Print your name and address on the reverse ❑Addressee so that we can return the card to you. B. Received by(Printed Name) C. Date of Delivery ■ Attach this card to the back of the maiipiece, or on the front if space permits. D. Is t from item 1? ❑Yes 1. Article Addressed t . /,/ If ES,er��f ow: ❑No / AUG 1 0 2 n d H E ❑ Registered ❑Return Receipt for Merchandise ❑Insured Mail ❑C.O.D. 4. Restricted Delivery?(Extra Fee) ❑Yes 2. Article Number (rransferfrom service label) 7003 2260 0006 8627 0230 Ps Form 3811,February 2004 Domestic Return Receipt 102595-02-M-1540 UNITED STATES POSTAL SERVICE First-Class Mail Postage&Fees Paid USPS Permit No.G-10 • Sender: Please print your name, address, and ZIP+4 in this box • NORTH ANDOVER HEALTH DEPT. 1600 Osgood Street Building 20, Suite 2-36 North Andwf, SIA 01845 • ,t / M1:3 DY ,' IU C3 tit –a ! 0 F F I C I A L U SE CIO Postage $ M O Certified Fee M Postmark C3 Return Wept Fee Here (Endorsement Required) �� O Res , d Delivery Fee fU (Endorsement Required) �- 1-1J Total Postage&Fees is M O SentVi o O-- �- l� ...... - -- -- .................. street, orP08oxNo. . .............. .... ... ................. ZIPM �� y.......... -a�� A Certified Mail Provides: as�anay)ZooZeunp'oo8 �o t d�5d e A mailing receipt ( ■ A unique identifier for your mailpiece ■ A record of delivery kept by the Postal Service for two years Important Reminders: a Certified Mail may ONLY be combined with First-Class Maile or Priority Mail®. ■ Certified Mail is not available for any class of international mail. o NO INSURANCE COVERAGE IS PROVIDED with Certified Mail. For valuables,please consider Insured or Registered Mail. ■ For an additional fee,a Return Receipt may be requested to provide proof of delivery.To obtain Return Receipt service,please complete and attach a Return Receipt(PS Form 3811)to the article and add applicable postage to cover the fee.Endorse mailpiece"Return Receipt Requested".To receive a fee waiver for a duplicate return receipt,a USPS®postmark on your Certified Mail receipt is required. ■ For an additional fee, delivery may be restricted to the addressee or addressee's authorized agent.Advise the clerk or mark the mailpiece with the endorsement"Restricted Delivery'. ■ If a postmark on the Certified Mail receipt is desired,please present the arti- cle at the post office for postmarking. If a postmark on the Certified Mail receipt is not needed,detach and affix label with postage and mail. IMPORTANT:Save this receipt and present it when making an inquiry. Internet access to delivery information is not available on mail addressed to APOs and FPOs. Town of North Andover COPY Office of the Health Department Community Development and Services Division 1600 Osgood Street North Andover,Massachusetts 01845 Michele E. Grant (978)688-9540-Phone Public Health Inspector (978)688-9542-Fax NORTH ANDOVER BOARD OF HEALTH ORDER LETTER Issued under the provisions of the State Sanitary Code,Chapter II,Minimum Standards of Fitness for Human Habitation,105 CMR 410.000. Date: August 3,2011 To Owner of Record: Property Location: AIMCO Chelsea Kahn Royal Crest Estates Morgan Guzman 50 Royal Crest Drive 50 Royal Crest Drive North Andover,MA.01845 Building 41,Apt: 3 North Andover,MA.01845 Dear Mr. Nathan Dziadul, An authorized inspection was made of your property at the above referenced address by North Andover Health Department personnel on August 2nd, 2011. This inspection revealed violations of certain regulations of the State Sanitary Code, Chapter II, as listed on the attached Violation Form. You are hereby ORDERED to correct these violations within the time allotted on the enclosed form. Failure to comply within the specified time period may result in further action by the North Andover Board of Health. You have the right to request a hearing before the Board of Health if you feel this order should be modified or withdrawn. A request for said hearing must be made in writing and received by the Health Department within five (5) days from the receipt of this order. At said hearing you will be given an opportunity to be heard and to present witnesses and documentary evidence as to why this order should be modified or withdrawn. All affected parties will be informed of the date,time and place of the hearing and of their right to inspect and copy all records concerning the matter to be heard. You may be represented by an attorney. You have the right to inspect and obtain copies of all relevant records concerning the matter to be heard. Mi-c'fiele E. Gran Public Health Inspector BOARD OF APPEALS 688-9541 BUILDING 688-9545 CONSERVATION 688-9530 HEALTH 688-9540 PLANNING 688-9535 Re:Property: 41 Royal Crest Drive,Apt.3 From:North Andover Board of Health Date:August 3,2011 ORDER LETTER An authorized inspection of 41 Royal Crest Drive, Apt. 3 was performed by Board of Health staff on August 2nd,2011 at which violations of 105 CMR 410.000 Chapter II of the State Sanitary Code, Minimum Standards of Fitness for Human Habitation were found. Failure to respond within the allotted time period may result in a Board of Health finding that the dwelling is unfit for human habitation. All violations must be corrected within seven(5) days of receipt of this Order Letter or a plan for completion must be approved by this office if a professional contractor must be hired to do the work. A confirmation in writing from the hired company must be obtained with in 24 hours of the receipt of this order letter by The Board of Health. Violation Regulatory Re-Inspection Reference HEALTH CODE: CMR: APPENDIX A Rodents living inside the wall 410.550 of the apartment have bored (B)(D) (�+`-- large holes through the walls. There are many holes throughout apartment as well as in the Laundry/Trash storage area which have allowed the rodent's accessibility to the apartment itself,which needs to be properly repaired. The renters have killed approximately 10 mice themselves inside the apartment. The owner of a dwelling containing two or more units shall maintain it and its premise free from all rodents, and shall be responsible for exterminating them. Extermination shall be accomplished by eliminating the harborage place of rodents by removing or making M Re:Property: 41 Royal Crest Drive,Apt.3 • From:North Andover Board of Health Date:August 3,2011 inaccessible materials that may serve as their food of breeding ground, by poisoning,spraying, fumigating, trapping of by any other recognized and legal pest elimination method. Owner shall hired a Pest Control Company to remove the rodents from the premise. Owner shall then properly close up any and all external holes leading into the building premises,as well as in Apt 3 and Laundry/Trash area. The Health Department requires, within 24 hours of the receipt of this letter, and in writing,a site evaluation of building 41 Apt.3, listing all entry points that rodents may be entering the building and rodent removal shall commence immediately. Cc: Susan Sawyer Pamela Dellechiaie Chelsea Kahn,Morgan Guzman Melanie French Aimco DBA Royal Crest,Denver V JESSE ostA. a ervice M , f r RlAIM RECEIc Mail Only;No Insurance Coverage Provided) r IFoidelivery ROmatioiv_iiit oulwebsite at1www=usps.com i - - z - - PS Form 3800 June 2i)02 S eversetoilnstr ctio s Certified Mail Providds: A mailing receipt fe�B�Bahaooa eunr . e-0-4sd ■ ■ A unique identifier for your mailpiece , ■ A record of delivery kept by the Postal Service for two years Important Reminders: ■ Certified Mail may ONLY be combined with First-Class Maile or Priority Maile. ■ Certified Mail is not available for any class of international mail. ■ NO INSURANCE COVERAGE IS PROVIDED with Certified Mail. For valuables,please consider Insured or Registered Mail. ■ For an additional fee,a Return Receipt may be requested to provide proof of delivery.To obtain Return Receipt service,please complete and attach a Return Receipt(PS Form 3811)to the article and add applicable postage to cover the fee.Endorse mailpiece"Return Receipt Requested".To receive a fee waiver for a duplicate return receipt,a USPSe postmark on your Certified Mail receipt is required. ■ For an additional fee, delivery may be restricted to the addressee or addressee's authorized agent.Advise the clerk or mark the mailpiece with the endorsement"Restricted Delivery". ■ If a postmark on the Certified Mail receipt is desired,please present the arti- cle at the post office for postmarking. If a postmark on the Certified Mail receipt is not needed,detach and affix label with postage and mail. IMPORTANT:Save this receipt and present it when making an inquiry. Internet access to delivery information is not available on mail addressed to APOs and FPOs. Town of North Andover FILE COPY Office of the Health Department Community Development and Services Division 1600 Osgood Street North Andover,Massachusetts 01845 Michele E. Grant (978)688-9540-Phone Public Health Inspector (978)688-9542-Fax NORTH ANDOVER BOARD OF HEALTH ORDER LETTER Issued under the provisions of the State Sanitary Code,Chapter II,Minimum Standards of Fitness for Human Habitation,105 CMR 410.000. Date: August 3, 2011 To Owner of Record: Property Location: AIMCO Chelsea Kahn Royal Crest Estates Morgan Guzman 50 Royal Crest Drive 50 Royal Crest Drive North Andover,MA.01845 Building 41,Apt:3 North Andover,MA.01845 Dear Mr. Nathan Dziadul An authorized inspection was made of your property at the above referenced address by North Andover Health Department personnel on August 2nd,2011. This inspection revealed violations of certain regulations of the State.Sanitary Code, Chapter II, as listed on the attached Violation Form. You are hereby ORDERED to correct these violations within the time allotted on the enclosed form. Failure to comply within the specified time period may result in further action by the North Andover Board of Health. You have the right to request a hearing before the Board of Health if you feel this order should be modified or withdrawn. A request for said hearing must be made in writing and received by the Health Department within five (5) days from the receipt of this order. At said hearing you will be given an opportunity to be heard and to present witnesses and documentary evidence as to why this order should be modified or withdrawn. All affected parties will be informed of the date, time and place of the hearing and of their right to inspect and copy all records concerning the matter to be heard. You may be represented by an attorney. You have the right to inspect and obtain copies of all relevant records concerning the matter to be heard. J Mic ele E. Gran Public Health Inspector BOARD OF APPEALS 688-9541 BUILDING 688-9545 CONSERVATION 688-9530 HEALTH 688-9540 PLANNING 688-9535 i ,! Re:Property: 41 Royal Crest Drive,Apt.3 From:North Andover Board of Health Date:August 3,2011 ORDER LETTER An authorized inspection of 41 Royal Crest Drive, Apt. 3 was performed by Board of Health staff on August 2nd,2011 at which violations of 105 CMR 410.000 Chapter II of the State Sanitary Code, Minimum Standards of Fitness for Human Habitation were found. Failure to respond within the allotted time period may result in a Board of Health finding that the dwelling is unfit for human habitation. All violations must be corrected within seven(5) days of receipt of this Order Letter or a plan for completion must be approved by this office if a professional contractor must be hired to do the work. A confirmation in writing from the hired company must be obtained with in 24 hours of the receipt of this order letter by The Board of Health. Violation Regulatory Re-Inspection Reference HEALTH CODE: CMR: APPENDIX A Rodents living inside the wall 410.550 of the apartment have bored (B)(D) large holes through the walls. There are many holes throughout apartment as well as in the Laundry/Trash storage area which have allowed the rodent's accessibility to the apartment itself,which needs to be properly repaired. The renters have killed approximately 10 mice themselves inside the apartment. The owner of a dwelling containing two or more units shall maintain it and its premise free from all rodents, and shall be responsible for exterminating them. Extermination shall be accomplished by eliminating the harborage place of rodents by removing or making K Re:Property: 41 Royal Crest Drive,Apt.3 From:North Andover Board of Health Date:August 3,2011 inaccessible materials that may serve as theirfod of breedingo i ground, by poisoning,spraying, fumigating, trapping of by any other recognized and legal pest elimination method. Owner shall hired a Pest Control Company to remove the rodents from the premise. Owner shall then properly close up any and all external holes leading into the building premises, as well as in Apt 3 and Laundry/Trash area. The l l� Health Department requires, within 24 hours of the receipt of this letter,and in writing, a site evaluation of building 41 Apt. 3,listing all entry points that rodents may-,be entering the building and rodent removal shall commence immediately. r Cc: Susan Sawyer Pamela Dellechiaie Chelsea Kahn,Morgan Guzman Melanie French Aimco DBA Royal Crest,Denver . Town of North Andover Office of the Health Department Community Development and Services Division 1600 Osgood Street North Andover,Massachusetts 01845 Michele E. Grant (978)688-9540-Phone Public Health Inspector (978)688-9542-Fax NORTH ANDOVER BOARD OF HEALTH ORDER LETTER Issued under the provisions of the State Sanitary Code,Chapter II, Minimum Standards of Fitness for Human Habitation,105 CMR 410.000. Date: August 3, 2011 To Owner of Record: Property Location: AIMCO Chelsea Kahn Royal Crest Estates Morgan Guzman 50 Royal Crest Drive 50 Royal Crest Drive North Andover,MA.01845 Building 41,Apt: 3 North Andover,MA.01845 Dear Mr. Nathan Dziadul, An authorized inspection was made of your property at the above referenced address by North Andover Health Department personnel on August 2nd,2011. This inspection revealed violations of certain regulations of the State Sanitary Code, Chapter II, as listed on the attached Violation Form. You are hereby ORDERED to correct these violations within the time allotted on the enclosed form. Failure to comply within the specified time period may result in further action by the North Andover Board of Health. You have the right to request a hearing before the Board of Health if you feel this order should be modified or withdrawn. A request for said hearing must be made in writing and received by the Health Department within five (5) days from the receipt of this order. At said hearing you will be given an opportunity to be heard and to present witnesses and documentary evidence as to why this order should be modified or withdrawn. All affected parties will be informed of the date, time and place of the hearing and of their right to inspect and copy all records concerning the matter to be heard. You may be represented by an attorney. You have the right to inspect and obtain copies of all relevant records concerning the matter to be heard. a7i/a- �E�cele E. Gran Public Health Inspector BOARD OF APPEALS 688-9541 BUILDING 688-9545 CONSERVATION 688-9530 HEALTH 688-9540 PLANNING 688-9535 • Re:Property: 41 Royal Crest Drive,Apt.3 From:North Andover Board of Health Date:August 3,2011 ORDER LETTER An authorized inspection of 41 Royal Crest Drive, Apt. 3 was performed by Board of Health staff on August 2nd,2011 at which violations of 105 CMR 410.000 Chapter II of the State Sanitary Code, Minimum Standards of Fitness for Human Habitation were found. Failure to respond within the allotted time period may result in a Board of Health finding that the dwelling is unfit for human habitation. All violations must be corrected within seven (5) days of receipt of this Order Letter or a plan for completion must be approved by this office if a professional contractor must be hired to do the work. A confirmation in writing from the hired company must be obtained with in 24 hours of the receipt of this order letter by The Board of Health. Violation Regulatory Re-Inspection Reference HEALTH CODE: CMR: j APPENDIX A Rodents living inside the wall 410.550 of the apartment have bored (B)(D) large holes through the walls. There are many holes throughout apartment as well as in the Laundry/Trash storage area which have allowed the rodent's accessibility to the apartment itself,which needs to be properly repaired. The renters have killed approximately 10 mice themselves inside the apartment. The owner of a dwelling containing two or more units shall maintain it and its premise free from all rodents, and shall be responsible for exterminating them. Extermination shall be accomplished by eliminating the harborage place of rodents by removing or making Re:Property: 41 Royal Crest Drive,Apt.3 From:North Andover Board of Health Date:August 3,2011 inaccessible materials that may serve as their food of breeding ground, by poisoning, spraying, fumigating, trapping of by any other recognized and legal pest elimination method. Owner shall hired a Pest Control Company to remove the rodents from the premise. Owner shall then properly close up any and all external holes leading into the building premises,as well as in Apt 3 and Laundry/Trash area. The Health Department requires, I within 24 hours of the receipt of this letter, and in writing, a site evaluation of building 41 Apt.3,listing all entry points that rodents may be entering the building and rodent removal shall commence immediately. Cc: Susan Sawyer Pamela Dellechiaie Chelsea Kahn,Morgan Guzman Melanie French Aimco DBA Royal Crest,Denver DelleChiaie, Pamela From: DelleChiaie, Pamela Sent: Thursday, August 04, 2011 9:41 AM To: 'French, Melanie(Philadelphia); 'nathan.dziadul@aimco.com'; 'Deana.Susko@aimco.com' Cc: Grant, Michele; Sawyer, Susan Subject: COMPLAINT-ORDER LETTER DATED 8/3/2011 - RE: BUILDING 41 -APT. #3, ROYAL CREST DRIVE, NORTH ANDOVER, MA 01845 Attachments: 20110804090448054 Importance: High Follow Up Flag: Follow up Flag Status: Flagged Dear Ms. French: Attached is an Order Letter from Michele E.Grant,Health Inspector,issued under the provisions of the State Sanitary Code,Chapter II,Minimum Standards of Fitness for Human Habitation,105 CMR 410.000. This Order Letter is regarding a complaint and the subsequent investigation and determination of housing violations at Building 41,Apartment#3,Royal Crest Drive,North Andover,MA 01845; Please note that this letter has been sent certified mail to the AIMCO Denver Corporate Office,as well as to the property management office at 50 Royal Crest Drive,North Andover,MA 01845. Please call or contact Ms.Grant immediately if you anticipate any impediment issues with regard to the compliance requirements of this letter. Thank you. SW Rganda, Pamela DelleChiaie Departmental Assistant I Community Development I Health Department Town of North Andover 1600 Osgood Street I Bldg 20 1 Suite 2-36 North Andover,MA 01845 2 Office-978-688-9540 1 Fax-978-688-8476 [] Email-ndellechiaie@townofnorthandover.com Website http://www.townofnorthandover.com/Pages/index "We can never see the path of our life if we are too busy focusing on the pebbles under our feet."--Anonymous Cc: ➢ AIMCO—4582 S. Ulster Street,Denver, CO 80327-2662 ➢ AIMCO-dba Royal Crest Estates,50 Royal Crest Drive,North Andover,MA 01845 ➢ Chelsea Kahn&Morgan Guzman,Building 41,Apt. #3,Royal Crest Drive,North Andover,MA 01845 ➢ Melanie French—AIMCO/Royal Crest Estates ➢ Nathan Dziadul—AIMCO/Royal Crest Estates ➢ Deana Susko—AIMCO/Royal Crest Estates ➢ File 1 i 800.287.7776 508.872.3256 fax: 508.875.6810 Pest Control lnc. August 8, 2011 Pamela DelleChiaie Health Department 1600 Osgood Street North Andover, MA 01845 I RE: Mice To Whom It May Concern: An inspection for mice was performed on August 5, 2011 at Royal Crest Estates in North Andover, building 41 and in particular unit#3. Evidence of mice was found indicating a slight to moderate infestation. Our recommendation is to treat all units and common areas for mice.This includes interior and exterior exclusion. If you have any questions, please feel free to contact me at 800-287-7776. Sincerely, James D Merrill BCE, CFSM Urban and Industrial Entomologist MA License#13854 DeYeChiaie, Pamela r From: Sawyer, Susan Sent: Friday, August 12, 2011 10:59 AM To: 'Johnson, Mark(042393-Royal Crest Estates(Nashua))' Cc: Grant, Michele; French, Melanie (Philadelphia); 'Susko, Deana (Boston)'; DelleChiaie, Pamela Subject: Royal Crest issues To: Mark Johnson This email is a follow up the meetings and inspections at Royal Crest this past week with the Health Department.As there are numerous units being addressed with a variety of problems, please let me know if I neglect to include any items that may be of importance and I will add it to the notes. Thank you, j Susan j To recap open issues: 7inspection ea d from F&W on 8/8/11 e work order showed completion in the apartment, however the tenants have not been back thDdo led and left a message on Friday,August 12, 2011 in the morning,stating the Health Dept. needconfirm the corrective action. Bldg 41,common areas and exterior areas were observed.All entry holes were filled that were possible to o various methods; covering,foam and steel wool. Entire building to be visited and baited with weekly monitoring. Bldg 37, #4—was observed mid-construction. Removal of sheetrock was done throughout in all areas up to approx.4 feet.Ceilings as needed. Proper cleaning and sanitizing process was used on beams behind the sheetrock.Anticipated to be complete and ready for final inspection on 8/19/11.Tenant being relocated. Agreed to hold final letters owed to the Health Department to 8/19/11 after follow up visit to check for pest and bedbug activity.. Also,we received a distress complaint needing immediate attention on 8/10/11 Tenant moving to Bldg 35,#9 from Bldg 49,#2. Tenant distressed about mold that is on her mattress,which has been discovered in the move. Mark Johnson personally handled the problem within 1 hour of the Health Dept receiving the complaint.On 8/11/11, 1 personally went to unit being vacated.The stench was intense. It was not only mold; but was mixed with other foul odors urine, dirt etc. Walls had food stains. Entire unit obviously not been cleaned in months. Rugs filthy and dust level very high on heaters and windowsills.This unit will need serious attention prior to renting.Observed the mold on the mattress in addition to the numerous old urine and other wet stains on the mattress. Also informed you of another inspection that was conducted on Thursday morning.This inspection did not require an inspection report or Order Letter, but the claims were mold related. No chronic water found. Mark was notified via email,so is aware they may have a hidden problem in the apartment.This was in Bldg 25. 1 Sitotn Sauyc YU64 NeaPt Y)hectc+n 16CO 06goad street Ug 2U,unit 2-36 .NodA Qndov",.MQ 01845 mice 978 688-9540 fact 978 688-8476 All email messages and attached content sent from and to this email account are public records unless qualified as an exemption under the [ http://www.sec.state.ma.us/pre/`preidx.htm ]Massachusetts Public Records Law. Please note the Massachusetts Secretary of State's office has determined that most emails to and from municipal offices and officials are public records.For more information please refer to:http://www.sec.state.ma.us/pre/preidx.htm. Please consider the environment before printing this email. 2 BLDG. 41-UNIT 3 ROYAL CREST DRIVE 0025.0-0035 Complaint Detail Report Printed On:Mon Aug 01,2011 Complaint#: CT-2012-000010 Status: In discovery GIS#: 8477 Violator: AIMCO-DBA-ROYAL CREST Address: BLDG.41-UNIT 3 ROYAL CREST DRIVE Map: 0025.0 Address: 4582 SOUTH ULSTER Date Recvd.: Aug-01-2011 Time Recvd.: 09:46 AM Block: 0035 Denver,CO 80327-2662 Category: Housing/Pest Control Issues Lot: Type: Residential GeoTMS Module: Board of Health District: Trade: Recorded By: Pamela DelleChiaie Zoning: Structure Descriptio Complaint Received a call from Chelsea Kahn-978.809.2717. She is having a problem with mice in her unit-41 Royal Crest Drive,#3. She contacted the management office last week,7/27&7/28,and they responded by repairing the entrance hole under the sink. However,there is still a problem. As of today,she had 4 mice. She mentioned that she and her roomate left the apartment for a few days because of the problem. She does not think management is doing enough or acting fast enough. Please call to setup a time for an inspection. Comments Inspector Assigned to Michele Grant Contacts Contact Type Date Time Name Phone Best Time To Reach Recorded By Response Tenant Aug-01-2011 9:46 AM Chelsea Kahn (978)809-2717 Q Pamela DelleChiaie Follow-Up by Health Inspector Actions Taken GeoTMS Module Status Date Time Response Type Action Taken Comments Board of Health REFERRAL e, wqc� AUL *WLw�'cz- cv--\- GeoTMS®2011 Des Lauriers Municipal Solu ions,Inc. � ( 0AA1 t Pagel oft NU- 3 T�U_j 5Luj cv � i r Mail AMjWMffiA VMI _A 111hipmWO W- 1 1' OAF / > E Ute/ Nil NJ y EAR AFFF MAMMA �� �� --� U ,e4q BLDG 41-UNIT 3 ROYAL CREST DRIVE 0025.0-0035 Complaint Detail Report - Printed On:Mon Aug 01,2011 Complaint#: CT-2012-000010 Status: In discovery GIS#: 8477 Violator: AIMCO-DBA-ROYAL CREST t&ORT14 Address: BLDG.41- NIT 3 ROYAL CREST DRIVE Map: 0025.0 Address: 4582 SOUTH ULSTER STREE aro U�.�.� Date Recvd.: Aug-01-2011 Time Recvd.: 09:46 AM Block: 0035 Denver,CO 80327-2662 Category: Housing/Pest Control Issues Lot: Type: Residential i i Y GeoTMS Module: Board of Health District: Trade: Recorded By: Pamela DelleChiaie Zoning: Structure: Description• Complaint•.Received a call from Chelsea Kahn-978.809.2717. She is having a problem with mice in her unit-41 Royal Crest Drive,#3. She contacted the management office last week,7/27&7/28,and they responded by repairing the entrance hole under the sink. However,there is still a problem. As of today,she had 4 mice. She mentioned that she and her roomate left the apartment for a few days because of the problem. She does not chink management is doing enough or acting fast enough. Please call to setup a time for an inspection. Comments: Inspector Assigned to Complaint: Michele Grant Contacts Contact Type Date Time Name Phone Best Time To Reach Recorded By Response Tenant Aug-01-2011 9:46 AM Chelsea Kahn (978)809-2717 Q Pamela DelleChiaie Follow-Up by Health Inspector r Actions Taken GeoTMS Module Status Date Time Response Type Action Taken Comments Board of Health REFERRAL �` y iQ S'��,�� F�+� � 2 'Zyr/s l l vim' f L�- _ I .�• //�e�,/�J �� -� �r,fw'i� (...s � �-✓r�- V Gs(.�.v�-� Iry `�' � cl y �'►'c (� l � 4`"'��ti- �ts t���l:cJ<'wa�tJ''`` `Y rr C C- GeoTMS®2011 Des Lauriers Municipal Solutions, Inc. Page 1 of 1 L elleChiaie, Pamela From: Susko, Deana(Boston) [Deana.Susko@aimco.com] Sent: Friday,August 05, 20114:57 PM To: French, Melanie(Philadelphia); Grant, Michele; Sawyer, Susan; DelleChiaie, Pamela; Johnson, Mark(042393-Royal Crest Estates (Nashua)) Cc: Montembault, Kevin (042391-Royal Crest Estates(North Andover)) Subject: RE: Building 41 bedbugs Attachments: f and w.doc Good Afternoon Michelle and Susan, Attached you will find the F&W bed bug inspection for all 11 apartments in building 41. There was no activity found; however, as Michelle and I discussed today we will be treating apartments 2-4 and#5 next week. I have left a message for Jim Merrill to set up a meeting Monday or Tuesday so I can get the date of re-treatment for 41-001. In addition, I let him know that I need for him to come out and perform an inspection and give recommendations for 41-003 in terms of treatment for the mice and identifying the areas to seal. Finally, the residents in 37-004 are in a hotel until next Saturday, august 13th. Based on what I know so far it will take approximately 10 days to complete this so we should be on target with getting them back in the unit. They refused a transfer, but eventually accepted the hotel stay. I left a message for Brittany just a little while ago to touch base and see if there was anything she needed. I will update as we go through this. Please let me know if I missed anything. Thanks. Deana From: French, Melanie (Philadelphia) Sent: Friday, August 05, 2011 1:21 PM To: 'mgrant@townofnorthandover.com'; Dziadul, Nathan (042391-Royal Crest Estates (North Andover)); 'ssawyer@townofnorthandover.com'; 'pdellech@townofnorthandover.com'; Johnson, Mark(042393-Royal Crest Estates (Nashua)); Susko, Deana (Boston) Cc: Montembault, Kevin (042391-Royal Crest Estates (North Andover)) Subject: Re: Building 41 bedbugs Michelle, You may remember Mark Johnson who managed Royal Crest a few years back. He's been helping us in a larger capacity recently. Nathan is off this weekend,so via this email I am requesting Mark and Deana to follow up and get you the answers you are requesting. Thanks, Melanie From: Grant, Michele [mailto:mgrant@townofnorthandover.com] Sent: Friday, August 05, 201108:42 AM To: Dziadul, Nathan (042391-Royal Crest Estates (North Andover)); Sawyer, Susan <ssawyer@townofnorthandover.com>; DelleChiaie, Pamela <pdellech@townofnorthandover.com> Cc: French, Melanie(Philadelphia); Sawyer, Susan <ssawyer@townofnorthandover.com>; DelleChiaie, Pamela <pdellech@townofnorthandover.com>; Johnson, Mark(042393-Royal Crest Estates (Nashua)); Susko, Deana (Boston); Montembault, Kevin (042391-Royal Crest Estates (North Andover)) Subject: RE: Building 41 bedbugs Nathan, I'm looking for the back up on were the bed bugs were found in the apartment. (ie: what furniture, in clothing, what walls, electrical outlets, etc.) There isn't any paperwork on the location of the bedbugs. Michele E. Grant 1 Tu4ric 9teafthAgent NorthAndover9feafth Department North Andover, W,4. 01845 978-688-9540 978-688-8476-Tax From: Dziadul, Nathan (042391-Royal Crest Estates (North Andover)) [mailto:Nathan.Dziadui@aimco.com] Sent: Thursday, August 04, 20117:31 PM To: Grant, Michele Cc: French, Melanie (Philadelphia); Sawyer, Susan; DelleChiaie, Pamela; Johnson, Mark(042393-Royal Crest Estates (Nashua)); Susko, Deana (Boston); Montembault, Kevin (042391-Royal Crest Estates(North Andover)) Subject: RE: Building 41 bedbugs Michele, These are the only other F&W documents related to the bedbug treatment that took place on 8/2. More documents will be available after the follow-up visit occurring tomorrow afternoon. Is this was you were looking for or did you have.something else in mind? Nathan Dziadul Community Manager Royal Crest Estates 50 Royal Crest Drive I North Andover, MA 101845 p 1978.682.7200 f 1978.682.9064 From: Grant, Michele [mailto:mgrant@townofnorthandover.com] Sent: Thursday, August 04, 20113:07 PM To: Dziadul, Nathan (042391-Royal Crest Estates (North Andover)) Cc: French, Melanie (Philadelphia); Sawyer, Susan; DelleChiaie, Pamela Subject: RE: Building 41 bedbugs Nathan, Could you scan and send me the other pages to F&W's report/invoice 9Kichefe E. Grant (Pudfc.71eafthAgent NorthAndoverifeafth Department North Andover,WA. 01845 978-688-9540 978-688-8476- Far, From: Dziadul, Nathan (042391-Royal Crest Estates(North Andover)) [mailto:Nathan.Dziadul@aimco.com] Sent: Wednesday, August 03, 20113:51 PM To: Grant, Michele 2 Mgr Susko, Deana (Boston); French, Melanie (Philadelphia) Subject: Building 41 bedbugs Hi Michele, As we discussed earlier, I am attaching the invoice and inspection forms for the affected and neighboring units. 41-1 was treated for bedbugs and all surrounding units were inspected—the inspections were negative. To be proactive, we will be reinspecting the neighboring units along with all other units in the building that we have not yet been to. This inspection will take place on Friday afternoon. Best, Nathan Dziadul Community Manager Royal Crest Estates 50 Royal Crest Drive I North Andover, MA 10 1845 p 1978.682.7200 f 1978.682.9064 Please note the Massachusetts Secretary of State's office has determined that most emails to and from municipal offices and officials are public records.For more information please refer to:http://www.sec.state.ma.us/pre/preidx.htm. Please consider the environment before printing this email. 3 i. aadooc�� �� R Pest Control Inc. ORDER: 1189320 WORK DATE: 08/05/11 CORPORATE OFFICE Friday 190 Trm MA 0 093e 5 II�IIIIII�IIIII�III 1 Wrentham, IIIIIIIIIIIIIIIIII{IIIIIII (800)287-7776 FAX(508)875-6810 s [190044] [126436] 978-682-7200 I BILL WORK Alt.Phone 978-682-7200 TO: AIMCO LOCATION: Royal Crest Estates-042391 I Po Box 981725 Nathan Dziadul t EI Paso,TX 79998-1725 50 Royal Crest Dr a North Andover,MA 01845-6500 s u �08lOSH E TARG£ BEST ��pM PEST MANAGEMENT PROFESSIONAL PURCMA3E ORDER T 30-DA — L RVICE 4 3854 II i SERVICE N� DESCRIPTION I PRICE —B6d 15ug5 tOffi'e3Ti m tOrdfiGsj ' �� SUBTOTAL $385.00 G) TAX $0.00 TOTAL $385.00 f! AMOUNT DUE $385.00 d� AREAS SERVICED rl❑KiTCHEIV FI BASEMENT ❑BEDROOMS ❑FAMILY ROOM ❑CRAWL SPACE ❑BAR(S) ❑ DINING ROOM ❑_ ❑BATHROOM n EXTERIOR ❑LIVING ROOM El ATTIC ❑GARAGE ❑OFFICE(S) ❑ DUMPSTER AREA ❑ _ I LEVEL OF INFESTATION SANITATION PREPARATION LOVA ❑ MODERATE ❑SEVERE ❑POOR ❑FAIR ❑GOOD 4 ❑ [ POOR FAIR 0G00D TARGET PEST(S) ❑CARPENTER ANTS ❑ANTS ❑SILVERFISH ❑TERMITES ❑RATS ❑BEDBUGS ❑CENTIPEDES ❑GRAIN BEETLES F— F]COCKROACHES ❑FLEAS ❑SPIDERS ❑WASP NE5T ❑MICE ❑MILLIPEDES C INDIAN MEAL MOTHS n CLOVER MITES ❑ PrOQI1" t a�itom crlption Treatment Code 21 _ONTD EQUI �, 47 ip3 p Description Treatment Goq, OUI- z 6 123/E)Suspend SC 4.7500% OZ 0.0000 1141 E)Exponent 0.0000% PT 0.0000 211/Mother Earth Dust 100.0000% 0 i 0.0000 SERVICE COMMENTS: CLIENT AMOUNT PAID CHECK NO. TIME IN TIME OUT SERVICE TECHNIC!AN'S SIGNATUREDOTE CASH j CHECK CUENT COPY i� i j n � 4 vY � .. f 7 'S h 1 I r ,� z « x � 4 • s +n `•�� � -' 1114 h #��r y q ., AQP�� x .•.;i - 5;� r �F 5 y 140 i n�� \w �° a : � \ �a \ . . . saw,, . its �foA x .d fY`f't "x r�^ F , "'� �'�.,•_. �. .fir... x� - p i 3r }` I y. t k @ >S t 4� n �.p � Y � Y yeti"� k Y� v' 1 ,e� w l� "y i r u ' �h"�',.„ sem„5. -•,. F'ey � �r i Grant, Michele To: French, Melanie (Philadelphia) Subject: RE: Bed Bugs Again, I have not been able to speak to the renters, I've only been told that they want to speak to me. I'm seeking information. If there is a major problem,we need to address it aggressively due to the nature of the problem.Thx From: French, Melanie (Philadelphia) [maiIto:Melanie.French @aimco.coml Sent: Wednesday, August 03, 20112:50 PM To: Grant, Michele; Susko, Deana (Boston) Cc: DelleChiaie, Pamela; Sawyer, Susan Subject: Re: Bed Bugs Thank you Michelle. I have advised Deana Susko and she will personally get involved and relay information and the plan of action back to me.She is also contacting the pest control company to get copies of the written documentation on the apts they inspected,treated, etc. She will have all apts and common areas in the building inspected as a matter of precaution and identifying if the problem is bigger than originally believed. Thanks again for contacting me. Melanie From: Grant, Michele [mailto:mgrant@townofnorthandover.coml Sent: Wednesday, August 03, 201111:44 AM To: French, Melanie (Philadelphia) Cc: DelleChiaie, Pamela <pdellech@townofnorthandover.com>; Sawyer, Susan <ssawyer(&townofnorthandover.com> Subject. Bed Bugs Hi Melanie More thoughts. As a follow up to our phone call moments ago regarding Building 41,Apt. 1. As I have not been able to contact the renters. I wanted to relay other concerns. There are 4 people living there. Husband-Damion,Wife—Jamie and 2 small children.This family has not been asked to throw anything away.All furniture is still in the apartment etc. The other renters have been told that the can use the washers and dryers without risk. Y rY Michele E. Grant ft 6Cic Wealth Agent North AndoverMeafth Department North Andover,MA. 01845 978-688-9540 978-688-8476- Fax Please note the Massachusetts Secretary of State's office has determined that most emails to and from municipal offices and officials are public records.For more information please refer to:http:/Avww.sec.state.ma.us/prelpreidx.htm. 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'„ ^.e::. , ,'. �r�"p4¢t: k.� 'k9.,.� .{k� •� • I Sawyer, Susan From: Sawyer, Susan Sent: Friday, August 12, 2011 10:59 AM To: 'Johnson, Mark(042393-Royal Crest Estates (Nashua))' Cc: Grant, Michele; French, Melanie(Philadelphia); 'Susko, Deana (Boston)'; DelleChiaie, Pamela Subject: Royal Crest issues To: Mark Johnson This email is a follow up the meetings and inspections at Royal Crest this past week with the Health Department.As there are numerous units being addressed with a variety of problems, please let me know if I neglect to include any items that may be of importance and I will add it to the notes. Thank you, Susan To recap open issues: Pest reports received from F&W on 8/8/11 OL updates: Bldg 41,#3—the work order showed completion in the apartment, however the tenants have not been back there yet. Tenant was called and left a message on Friday,August 12, 2011 in the morning,stating the Health Dept. needed to do an inspection to confirm the corrective action. Bldg 41,common areas and exterior areas were observed.All entry holes were filled that were possible to do so using various methods; covering,foam and steel wool. Entire building to be visited and baited with weekly monitoring. Bldg 37, #4—was observed mid-construction. Removal of sheetrock was done throughout in all areas up to approx.4 feet.Ceilings as needed. Proper cleaning and sanitizing process was used on beams behind the sheetrock.Anticipated to be complete and ready for final inspection on 8/19/11.Tenant being relocated. Agreed to hold final letters owed to the Health Department to 8/19/11 after follow up visit to check for pest and bedbug activity.. Also,we received a distress complaint needing immediate attention on 8/10/11 Tenant moving to Bldg 35,#9 from Bldg 49,#2. Tenant distressed about mold that is on her mattress,which has been discovered in the move. Mark Johnson personally handled the problem within 1 hour of the Health Dept receiving the complaint. On 8/11/11, 1 personally went to unit being vacated.The stench was intense. It was not only mold; but was mixed with other foul odors urine, dirt etc. Walls had food stains. Entire unit obviously not been cleaned in months. Rugs filthy and dust level very high on heaters and window sills.This unit will need serious attention prior to renting. Observed the mold on the mattress in addition to the numerous old urine and other wet stains on the mattress. Also informed you of another inspection that was conducted on Thursday morning.This inspection did not require an inspection report or Order Letter, but the claims were mold related. No chronic water found. Mark was notified via email,so is aware they may have a hidden problem in the apartment.This was in Bldg 25.