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Home My WebLink AboutMiscellaneous - 46 ROYAL CREST DRIVE 4/30/2018 (2) 46 ROYAL CREST 1 't rr_t � w , x � y ;s ,r . �: � ft i ' '� �. �'�._: �� r a� / ,�,� :f _ �-' ' i � � �� 1 � , ,t � �� ,'' ' '� :1�/. . .� i �+' � ,. ;;�,- � �� . 1�.� �; �� '�� ;. 1 M`. .1 �I � t w: '. � �,' ` ,. . . . f TO ^ DATE�//� TIME AM p ' V\- / �-- - PM FROM / AREA CODE 00 OC�CN��GZi NO. O OF p '� - N —� E s A MG — — - - -----� OaE -- - -- — _ __ `� +J TSI NED -- PHONED CALL RETURNED ❑ SWANTS EEYOU WILL❑ AGAIN ALL C wAS IN C URG04T Ll ❑ BACK CALL 1 46 ROYAL CREST DRIVE Complaint Detail Report Printed On: Thu Nov 20,2014 Complaint#: CT-2015-000024 Status: Closed GIS#: Violator: Royal Crest Estates Trcen; Address: 46 ROYAL CREST DRIVE Map: Address: 50 Royal Crest Drive `�t% Date Recvd.: Nov-18-2014 Time Recyd.: 11:12 AM Block: NORTH ANDOVER,MA 018 • Category: Mold Lot: Type: Commercial GeoTMS Module: Board of Health District: Trade: Ifood Recorded By: ILisa Blackburn Zoning: Structure: Description Complaint: Shane Miller 978.655.7460 apt.#3 called to complain about mold in his apartment.He contacted an attorney who told him to contact the Health Dept.first to put in a complaint. Comments: Inspector Assigned to Complaint:IMichele Grant Contacts Contact Type Date Time Name Phone Best Time To Reach Recorded By Response Tenant Nov-18-2014 11:12 Shane Miller (978)655-7460 Q Lisa Blackburn Follow-Up by Michele AM Grant Actions Taken GeoTMS Module Status Date Time Response Type Action Taken Comments Board of Health REFERRAL Nov-20-2014 11:24 AM Follow-Up by Health Michele Grant spoke with Inspector the wife on 11/19/14.Wife stated that she has cleaned a lot of the mold growing on the walls in the bathroom, master bedroom,master bath and under the bed (hardwood floors).On 11/20/1.4 Michele went to the apartment and there was no visible mold at this time. Case closed. GeoTMS®2014 Des Lauriers Municipal Solutions, Inc. Page I of I 46-,kOYAL CREST DRIVE Complaint Detail Report Printed On:Thu May 05,2011 . Complaint#: CT-2011-000042 Status: IClosed GIS#: Violator: r �tiRr«r Address: 46 OYAL CREST DRIVE Map: Address: Date Recvd.: 010 1.- 03:30 PM Block: , PANE aff an YCategory: Housing/Mo Lot: Type: a a GeoTMS Module: Board of Health District: Trade: • ey .s 4 �►.r�°••,.�-•''jam Recorded By: Michele Grant Zoning: Structure: Emu Description: Complaint: Received email from Michele Grant:-1.1/29/2010 Received a call from Ryan Cullen.978-667-2771 x222 Girl friend Wendy Cell#978-518-5981. Ryan lives at The Royal Crest Estates in building 46,Apartment 4.He lives on the ground floor next to the laundry room.Ryan was away for the holiday. On Wed 11-24-2010 the there was a back up in the laundry room.Water penetrated the wall and soaked an area in the apartment.Royal Crest entered the apartment due to emergency.Cleaned and was fan drying the apartment.Upon Ryan's arrival,Ryan felt he could smell a musty odor and requested to have it redone.Royal Crest had the company come back and redo the rugs.The professional company came in again on Friday 11-26-2010. Ryan was calling the Health Department to find out what protocol is. I indicated to Ryan that it sounded like Royal Crest was following protocol,however I would give Royal Crest a call to make sure all the criteria's were met. 11-29-2010 Called Royal Crest and spoke to Pauline regarding the above. On 11-24-2010 a complaint came in from surrounding tenants stating that there was a back up in the laundry room.Rotor Rooter was called and a drain clog was found and fixed.Pro-Carpets was on site at a different apt.and dispersed immediately. 11-24-2010—Pro-carpets sanitized carpets and left a Lg.industrial fan 11-26-2010—Pro-carpets sanitized carpets 12-1-2010—Pro-carpets will return and asset Followed up with Mr.Cullen and seems satisfied Michele E.Grant Public Health Agent North Andover Health Department North Andover,MA.01845 978-688-9540 978-688-8476-Fax Comments: Inspector Assigned to Complaint:iMichele Grant Contacts Contact Type Date Time Name Phone Best Time To Reach Recorded By Response Tenant Nov-29-2010 3:30 PM Ryan Cullen (978)667-2771 Michele Grant Follow-Up by Health (222) Inspector Actions Taken GeoTMS Module Status Date Time Response Type Action Taken Comments GeoTMS®2011 Des Lauriers Municipal Solutions, Inc. Page I of 2 1 46-ROYAL CREST DRIVE 4 Complaint Detail Report Printed On:Thu May OS,2011 Board of Health REFERRAL. GeoTMS®2011 Des Lauriers Municipal Solutions, Inc. Page 2 of PRINTED BY:Pamela DelleChiaie-PLEASE LEAVE IN PRINT-OUT TRAY.......THANK YOU. Y• DelleChiaie, Pamela From: Grant, Michele Sent: Monday, November 29, 2010 3:30 PM To: DelleChiaie, Pamela Cc: Sawyer, Susan Subject: Royal Crest Bldg 46 Apt 4 Received a call from Ryan Cullen.978-667-2771 x222 Girl friend Wendy Cell#978-518-5981. Ryan lives at The Royal Crest Estates in building 46,Apartment 4. He lives on the ground floor next to the laundry room. Ryan was away for the holiday. On Wed 11-24-2010 the there was a back up in the laundry room.Water penetrated the wall and soaked an area in the apartment. Royal Crest entered the apartment due to emergency.Cleaned and was fan drying the apartment. Upon Ryan's arrival, Ryan felt he could smell a musty odor and requested to have it redone. Royal Crest had the company come back and redo the rugs.The professional company came in again on Friday 11-26-2010. Ryan was calling the Health Department to find out what protocol is. I indicated to Ryan that it sounded like Royal Crest was following protocol, however I would give Royal Crest a call to make sure all the criteria's were met. 11-29-2010 Called Royal Crest and spoke to Pauline regarding the above. On 11-24-2010 a complaint came in from surrounding tenants stating that there was a back up in the laundry room. Rotor Rooter was called and a drain clog was found and fixed. Pro-Carpets was on site at a different apt.and dispersed immediately. 11-24-2010—Pro-carpets sanitized carpets and left a Lg. industrial fan 11-26-2010—Pro-carpets sanitized carpets 12-1-2010—Pro-carpets will return and asset Followed up with Mr. Cullen and seems satisfied 9Kichefe E. Grant Eu6Cu 9fealth Agent NorthAndoverifealth(Department North Andover,9N,A. 01845 978-688-9540 978-688-8476-ITaZ Please note the Massachusetts Secretary of State's office has determined that most emails to and from municipal offices and officials are public records.For more information please refer to:http:/Iwww.sec.state.ma.us/pre/preidx.htm. Please consider the environment before printing this email. I IOFI DelleChiaie,Pamela y r , Giant, Michele To: DelleChiaie, Pamela Subject: Royal Crest Bldg 46 Apt 4 Received a call from Ryan Cullen.978-667-2771 x222 Girl friend Wendy Cell#978-518-5981. Ryan lives at The Royal Crest Estates in building 46,Apartment 4. He lives on the ground floor next to the laundry room. Ryan was away for the holiday. On Wed 11-24-2010 the there was a back up in the laundry room.Water penetrated the wall and soaked an area in the apartment. Royal Crest entered the apartment due to emergency.Cleaned and was fan drying the apartment. Upon Ryan's arrival, Ryan felt he could smell a musty odor and requested to have it redone. Royal Crest had the company come back and redo the rugs.The professional company came in again on Friday 11-26-2010. Ryan was calling the Health Department to find out what protocol is. I indicated to Ryan that it sounded like Royal Crest was following protocol, however I would give Royal Crest a call to make sure all the criteria's were met. 11-29-2010 Called Royal Crest and spoke to Pauline regarding the above. On 11-24-2010 a complaint came in from surrounding tenants stating that there was a back up in the laundry room. Rotor Rooter was called and a drain clog was found and fixed. Pro-Carpets was on site at a different apt.and dispersed immediately. 11-24-2010—Pro-carpets sanitized carpets and left a Lg. industrial fan 11-26-2010—Pro-carpets sanitized carpets 12-1-2010—Pro-carpets will return and asset Followed up with Mr.Cullen and seems satisfied 9,lichefe E. Grant PuMc Mealt&Agent NortkAndoverMealtFi(Department NortkAndover,9KA. 01845 978-688-9540 978-688-8476-,Fax 1 a4) I ^ All Tf 1 L DelleChiaie, Pamela From: RHogan [RHogan@GLSD.org] Sent: Monday, September 13, 2010 2:18 PM To: DelleChiaie, Pamela Subject: RE: Odor Complaint-9/10/10 @ 2:30 p.m. Pamela, Thank you for forwarding the odor complaint. We reviewed our records for last Friday afternoon. Both plant odor control systems appeared to be operating normally. Also, we are adding potassium permanganate to out plant influent to control hydrogen sulfide odors. Our Senior Operator on duty at the time believes that the plant influent was odorous.We have odor control at our grit building but, once the influent reaches the plant screening building, wastewater odors can be released to the atmosphere. ' Wind speeds were fairly high, 8—9 mph average and 19—21 mph peak. This may have helped carry odors off-site. Cooler weather predicted for the upcoming week should help reduce odors. Richard Hogan Greater Lawrence Sanitary District 240 Charles Street North Andover, MA 01845 T: 978-685-1612 From: DelleChiaie, Pamela [mailto:pdellech@townofnorthandover.com] Sent: Friday, September 10, 2010 2:51 PM To: RHogan Cc: Sawyer, Susan Subject: Odor Complaint- 9/10/10 @ 2:30 p.m. Dear Richard, I just took a complaint from a resident at 402 Sutton Street-Vinnie Funaro. He has been home since 2:30 p.m. this afternoon, 9/10/10 (Friday) and there is an oppressive, extremely strong smell of sewage. Please investigate cause of the odor and call the Health Department. I did also complete a general odor complaint g p p g o plaint form through your website, but wanted to follow-up with you directly in the event you receive more calls this weekend. Thank you. ' i�iat,�?eganala, Pamela DelleChiaie Departmental Assistant I Community Development I Health Department Town of North Andover 1600 Osgood Street I Bldg 20 1 Suite 2-36 North Andover,MA 01845 2 Office-978-688-9540 2 Fax-978-688-8476 Eil Email-pdellechiaieotownofnorthandover.com `2� Website http://www.townofnorthandover.com/Pages/index "We can never see the path of our life if we are too busy focusing on the pebbles under our feet."--Anonymous 1 Ca" �Jaly 4 s MNORTH Ot RT IES Ib I�O 3x °�n b BOARD OF HEALTH 120 MAIN STREET ��SSAG`NU � NORTH ANDOVER, MASS. 01845 TEL. 682-6400 COMPLAINT FOPH DATE PIad.e by p. ,.Address �� !-rr�i � Tel . — J,/2 Tdature of complaint d `! ,� /� � . Location Occupant Owner or A ent Address ��I�j UC�oNNF� F I rp DO NOT WRITE BELOW THIS LINE Referred toj .i Date of Investigation Result .of investigation �113 Y 4u-, Ark , )Recommendations J Action taken APR-13-2007(FRI) 15; 39 ROYAL CREST ESTATES NA (FAX)19786829064 P. 001/006 April 13,2007 Michelle Board of Health North Andover,MA 01845 RE: Gill Family 46-002 Dear Michelle, Attached I am sending you a copy of the letter from the physician dated December 16, 2006. I am also including the 4 service request that were requested and responded to since the Gill family moved in to Royal Crest Estates. 1 did some checking and found out that the resident that lived above the Gill's had overflowed their sink and this is where the leak came from that had to be repaired. I have never received a complaint of mold from this resident since I have been here in Jan of 2006. As you can see by the physician letter dated 12/16/2006, she states that the illness is the result of possible flooding that occurred in 2004. Why have we not had a complaint since I took over in January 2006.Not one comment,complaint or compliment. When Mrs. Gill called to report that she was moving her two daughters out after the doctor's note,she did not move them out until 2128/2007. Thus they lived in this apartment through January and February even though they received this letter. Our lease is quite straightforward and we believe in customer service. We also enforce our lease. We charged the Gill's a lease break fee for the termination. Thus the reason that she stated she was going to the Board of Health. I believe that if you see the documents you will see that this is a financial issue. Have a great weekend, Fatty I RPR-13-2007(FRI) 15: 39 ROYAL CREST ESTATES NA (FRX)19786829064 P. 002/006 Famlly Medicine Associates Middleton office www.FamilyMedicineAssociates.com 12/19/2006 Kristen Gill 46 Royal Crest Dr Apt 2 N Andover,'MA 01845 To Whom It May Cone=, Kristen Gill is a patient of this office,The patient states that her apartment was flooded during the spring of 2004. She states that since this time her bouts of irritable bowel syridrome may be related to this flood and any remaining mold that may be lingering in her apartment.The patient also states that her house guests suffer from gastrointestinal symptoms as well.Please direct any further questions regarding this matter to my office. Sincerely. r�np Patricia Hilton, APRN,BC,MS " 1 I C Pat10:230798 VID,1369117 This Document Printed on December 19,2006 at 12;42 PM Page 1 of 1 am One Central Street Middleton,MA 01949-core 978 774-2555 WoV All Right;Reserved. RPR-13-2007(FRI) 15; 39 ROYAL CREST ESTATES NA (FAX)19786829064 P. 003/006 Service Request - Work Order Report 042391 - Royal Crest Estates (North Andover) Unit. 46-002 SR Number 1-250847631 Name: Gill,Norman Permission to Enter: Assigned To: NICKLAS,THOMAS Address: 46 Royal Crest Drive#02 By: Priority: Normal Date: Status: Closed North Andover MA 01845 Sub-Status: Resolved Phone: (978)687-4124 Category; Inspection Vendor. Sub-Category: Other Description: Perform PM In unit Date Opened; 01/2012005 Time Opened: 10;44 AM Date Closed: 01/2012005 Time Entered: Time Left: Date of Assignment: Time Spent: 1 Hrs Mlns Billable: Capitalize Hours?; Checked Range Queen: Checked Smoke Detectors: Signature Resolution: Completed Comments: I I FOCUS Report Generated for CM042391 on 4/1312007 11'21'42 AM Page 1 of 2 RPR-13-2007(FRI) 15: 39 ROYAL CREST ESTATES NA (FAX)19786829064 P. 004/005 RequestService • Order Report FOCUS 042391 -Royal Crest Estates (North Andover) Unit: 46-002 SR Number. 1-311583211 Name: Gill,Norman Permission to Enter: Assigned To: TURCOTTE,RICHARD Address: 46 Royal Crest Drive#02 By: Priority: Normal Date: Status: Closed North Andover MA 01845 Sub-Status: Resolved Phone: (978)687-4124 Category: HVAC Vendor. Sub-Category: Not Coaling Description: Living roam A/C is not working Call first Date Opened: 06/1412005 Time Opened: 10:52 AM pate Closed- 0614/2405 Time Entered: Time Left Date of Assignment: Time Spent Hrs 35 Mins Billable: Capitalize Hours?; Checked Range Queen: Checked Smoke Detectors: Signature Resolution: Resat breaker Comments: FOCUS Report Generated for CM042391 on 4113/2007 11:19:59 AM Page 1 of 2 RPR-13-2007(FRI) 15: 39 ROYAL CREST ESTATES NA (FAX)19786829064 P. 005/006 Service Request - Work Order Report +� ....................... .: ... '... 042391 - Royal Crest Estates (North Andover) Unit: 46-002 SR Number: 1-231663913 Name: Gill,Nom-wn Pam Isslon to Enter: Assigned To: WING,MICHAEL Address: 46 Royal Crest Drive#02 By: Resident Priority: Normal Date: 1112612004 Status; Closed North Andover MA 01845 Sub-Status: Resolved Phone: (978)687-4124 Category: Appliance Repair Vendor. Sub-Category; Microwave Description: Microwave is not working Date Oponod: 11126/2004 'Gime Opened: 08:16 AM Date Closed: 11/26/2004 lime Entered: Time Left: _ Date of Assignment: Time Spent: Hrs 40 Mins Billable: Capitalize Hours?: Checked Range Queen: Checked Smoke Detectors: Signature: Resolution: Replaced-breaker Comments: - FOCUS Report Generated for CM042391 on 4!131200711;16:36 AM Page 1 of 2 RPR-13-2007(FRI) 15: 39 ROYAL CREST ESTATES NA (FAX)19786829064 P. 0061006 .. iCiUJ', RequestService Work 042391 -Royal Crest Estates (North Andover) Unit: 46-002 SR Number 1-231663911 Name: Gill,Norman Permission to Enter: Assigned To: WING,MICHAEL Address: 46 Royal Crest Drive#02 By. Resident Priority: Normal Data: 11/26/2004 Status: Closed North Andover MA 01845 Sub-Status: Resolved Phone: (978)687.4124 Category: Appliance Repair Vendor. Sub-Category: Refrigerator Description: Fridge Is not working Date Opened: 1112612004 Time Oponed: 08:15 AM Date Closed: 1112812004 Time Entered: Time Left: Data of Assignment: Time Spent: Hm 40 Mlns Billable: Capitalize Hours?: Chocked Range Queen: Checked Smoke Detectors: Signature: Resolution: Replaced breaker Comments: FOCUS Report Generated for CM042391 on 4113!200711:18:57 AM Page 1 of 2