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HomeMy WebLinkAboutMiscellaneous - 49 ROYAL CREST DRIVE 4/30/2018 (3) y +i Y I ` f 1 USPS - Track& Confirm Page 1 of 1 UNITEDSTATE5 Home I HQID 1 POSTAL.SEIMCEO Sign In Track&Confirm FAQs Track & Confirm Search results 041 Label/Receipt Number:7004 2510 0001 6602 3289 Service(s): Certified Mail" Track&Confirm Status: Delivered Enter Label/Receipt Number. Your item was delivered at 2:18 pm on April 27,2011 in NORTH ANDOVER,MA 01845. Goal Detailed Results: Delivered,April 27,2011,2:18 pm,NORTH ANDOVER,MA 01845 •Arrival at Unit,April 27,2011,8:26 am,LAWRENCE,MA 01840 •Processed through Sort Facility,April 27,2011,3:05 am,NORTH READING,MA 01889 Notification Options Track 8r Confirm by email Get current event information or updates for your item sent to you or others by email. r`Co—>) Site Mao Customer Service Forms Gott Services Careers Privacy Policy Terms of Use Business Customer Gateway Copyright©2010 USPS.All Rights,RegPrv,td. 49 ROYAL CREST DRIVE Complaint Detail Report Printed On:Tue Apr OS,2011 l Complaint#: ICT-2011-000030 Status: In discovery GIS#: i Viola+ r: AI C /O DELOI PTS- I f µt?RTp Address: 149 ROYAL CREST DRIVE Map: Addrs: 6303E I H AY 16 �r°•`"4� '`•�°0� Date Recvd.: Apr-04-2011 Time Recvd.: 11:33 AM Block: I N( ,T 7 8-2 2 . p Category: jPest Control Lot: Type: side t' 1 « 0 GeoTMS Module: 113oard of HealthDistrict: Trade: 1<71 41 �f. ..la p I 'SswsERecorded By: Michele Grant Zoning: Structure: cwu Description:- Complaint: Michele Grant received a call from Norma Bacon,a resident of Royal Crest Estates-Building 49,Apt.6.; Exterminator not qualified. Have to call. Has been asking for about a month. Inspection scheduled for Thursday,April 7th at 8:30. Cell phone number is:978.836.0575. Comments: Inspector Assigned to Complaint:iMichele Grant Contacts rO Contact Type Date Time Name Phone Best Time To Reach Recorded By Response Tenant Apr-04-2011 11:33 Norma Bacon (978)836-0575() Michele Grant Follow-Up by Michele AM Grant Actions Taken GeoTMS Module Status Date Time Response Type Action Taken Comments Board of Health REFERRAL Inspections GeoTMS Module Status Last Insp.Date Time Inspector Type of Inspection Next Insp.By Comments Board of Health Open Apr-07-2011 8:30 AM Michele Grant Mass Housing(Health) o .. .0 o row 1 O GeoTMS®2011 Des Lauriers Municipal Solutions,Inc. Page] of 1 BLDG. 49-APT. #8 ROYAL CREST DRIV Complaint Detail Report Printed On:Wed May 23,2012 Complaint#: CT-2012-000056 Status: Closed GIS#: Violator: (AIMCO-DBA-ROYAL CREST g��cct b, Address: BLDG.49-APT.#8 ROYAL CREST DRIVE Map: Address: 4582 SOUTH ULSTER STREE • ' Date Recvd.: May-02-2012 ITime Recvd.: 01:45 PM Block: Denver,CO 80327-2662 Category: Housing Lot: Type: Residential GeoTMS Module: Board of Health District: Trade: Recorded By: Pamela DelloChiaie Zoning: I Structure: Description: Complaint' I received a call from Dorothy DiPietro of Building 49,Apartment#8. Her phone number is:978-655-3774(2nd floor). She and her husband live here. He is 81 and she is 74. For many weeks,Mrs.DiPietro has been contacting Royal Crest Property Mgmt.office about a leak coming from the 3rd floor bathroom above her hallway bathroom. The leak is coming through the ceiling into her bathtub. She is getting no response and has spoken to a number of people in the office. She feels that this is unsafe,as the water could be going through electrical components,and she is afraid of a fire. She has not used this bathroom since the problem began and has been showering 3 days a week at her daughters house. Mr.DiPietro is a recovering cancer survivor and his condition requires that he use a sterile bathroom(the one off their bedroom,so Mrs.DiPietro will not use that bathroom out of concern for her husband. Mrs.DiPietro would like to ask that Ms.Grant contact Royal Crest directly on their behalf to attempt to get this issue fixed. Mrs.DiPietro has talked to Ms.Grant before and thinks that she could help. However,I searched for a past complaint in the database for this building/unit number,and was unable to find one. In addition,Mrs.DiPietro is finding a blackish dust on her sofa pillows and other furniture,and fears that it may be asbestos dust?? Comments: Inspector Assigned to Complaint: Contacts Contact Type Date Time Name Phone Best Time To Reach Recorded By Response Tenant May-02-2012 1:45 PM Dorothy DiPietro (978)655-3774() Pamela DelloChiaie Actions Taken GeoTMS Module Status Date Time Response Type Action Taken Comments Board of Health REFERRAL Apr-06-2012 2:21 PM Follow-Up by Health Fri.-4/6/12-Left a Inspector message. Spoke to Dorothy. They are fixing the leak upstairs. She if going to wait. She will be following up at the end of the week. Apr-03-2012 2:21 PM Follow-Up by Health Tues.-4/3/12-Michele Inspector Grant left a message for tenant. GeoTMS®2012 Des Lauriers Municipal Solutions, Inc. Page 1 ofO BLDG 49 ROYAL CREST DRIVE 025.0-0066 Complaint Detail Report Printed On:Thu Mar 15,2012 Complaint#: CT-2012-000043 Status: lin discovery GIS#: 10137 Violator: AIMCO-DBA-ROYAL CREST Address: BLDG 49 ROYAL CREST DRIVE Map: 025.0 Address: 4582 SOUTH ULSTER STREE • Date Recvd.: Oct-30-2011 Time Reevd.: 10:15 AM Block: 0066 Denver,CO 80327-2662 Category: Housing/Pest Control Issues Lot: Type: lResidential GeoTMS Module: Board of Health District:I JTrade: Recorded By: Pamela DelleChiaie Zoning: I IStructure: . Description: Complaint: Received an email from Norma Bacon about an ongoing pest issues with squirrels. There have been past complaints about this as well. ------Forwarded message---------- From:Norma Bacon<nbacon54@gmail.com> Date:Thu,Oct 27,2011 at 4:37 PM Subject:Re:49 Royal Crest To:"Susko,Deana(Boston)"<Deana.Susko@aimco.com> I was in the Master bathroom and master closet and the squirrels are running around in the ceiling. I tried getting this taken care of before they were already in the walls. It is not my imagination since I lived with this all last winter. Something should have been done when I asked. I am due to renew my lease. There has been an increase. 1 would like that increase to be adjusted to compensate my husband and myself for dealing with the squirrels for no less than t months and now again. I also expect something to be done immediately to get them out. It makes trying to relax after a 10-12 hour day impossible. I sould hear from you by tomorrow about the plan for correcting this. On Thu,Oct 20,2011 at 11:28 AM,Susko,Deana(Boston)<Deana.Susko@aimco.com>wrote: Good morning, I will check into this and get back to you. Thanks. Deana Sent from my iPad On Oct 19,2011,at 11:49 AM,"Norma Bacon"<nbacon54@gmail.com>wrote: Ms.Susko, I had a conversation with Nathan,prior to his leaving about the holes that the squirrels were using to get into the building. This problem started prior to your leaving. This summer everything on the building was repaired except the two large holes just outside our deck. While they were doing repairs,the wiring to keep the squirrels out was dislodged. The holes are still open for rain and squirrels. I did speak to the office about this a few weeks ago and have not seen any move to correct it. We do not want to listen to the squirrels all winter like we did last year. Thank you. Norma Bacon Administrator New England Surgery Center,LLC 900 Cummings Center,Suite 1220 Beverly,MA 01915 978-9224670,Fax 978-9224695 Norma Bacon GeoTMS®2012 Des Lauriers Municipal Solutions, Inc. Page 1 of BLDG 49 ROYAL CREST DRIVE 025.0-0066 Complaint Detail Report Printed On:Thu Mar 15,2012 Administrator New England Surgery Center,LLC 9UU CujWiitgs Center,Suite 122U BeVerly,MA 01915 978-922-4670,Fax 978-9224695 Comments: inspector Assigned to ComplaMichele Grant Contacts Contact Type Date Time Name Phone Best Time To Reach Recorded By Response Tenant Oct-30-2011 10:15 Norma Bacon (978)836-0575 0 Pamela DelleChiaie Follow-Up by Health AM Inspector Actions Taken GeoTMS Module Status Date Time Response Type Action Taken Comments Board of Health REFERRAL GeoTMS®2012 Des Lauriers Municipal Solutions, Inc. Page 2 of 2 BLDG 49 ROYAL CREST DRIVE 025.0-0066 Complaint Detail Report Printed On: Thu Mar 15,1012 Complaint#: CT-2012-000043 Status: lin discovery GIS#: 10137 Violator: AIMCO-DBA-ROYAL CREST aY�tTEn'r Address: BLDG 49 ROYAL CREST DRIVE Map: 025.0 Address: 4582 SOUTH ULSTER STREE • Date Recvd.: Oct-30-2011 Time Recvd.: .10:15 AM Block: 0066 Denver,CO 80327-2662 Category: Housing/Pest Control Issues Lot: Type: Residential GeoTMS Module: Board of Health District: Trade: Recorded By: Pamela DelleChiaie Zoning: I Structure: Description- Complaint: Received an email from Norma Bacon about an ongoing pest issues with squirrels. There have been past complaints about this as well. ------Forwarded message---------- From:Norma Bacon<nbacon54@gmail.com> Date:Thu,Oct 27,2011 at 4:37 PM Subject:Re:49 Royal Crest To:"Susko,Deana(Boston)"<Deana.Susko@aimco.com> 1 was in the Master bathroom and master closet and the squirrels are running around in the ceiling. 1 tried getting this taken care of before they were already in the walls. It is not my imagination since I lived with this all last winter. Something should have been done when I asked. I am due to renew my lease. There has been an increase. I would like that increase to be adjusted to compensate my husband and myself for dealing with the squirrels for no less than t months and now again. I also expect something to be done immediately to get them out. It makes trying to relax after a 10-12 hour day impossible. 1 sould hear from you by tomorrow about the plan for correcting this. On Thu,Oct 20,2011 at 11:28 AM,Susko,Deana(Boston)<Deana.Susko@aimco.com>wrote: Good morning, I will check into this and get back to you. Thanks. Deana Sent from my iPad On Oct 19,2011,at 11:49 AM,"Norma Bacon"<nbacon54@gmail.com>wrote: Ms.Susko, I had a conversation with Nathan,prior to his leaving about the holes that the squirrel$were using to get into the building. This problem started prior to your leaving. This summer everything on the building was repaired except the two large holes just outside our deck. While they were doing repairs,the wiring to keep the squirrels out was dislodged. The holes are still open for rain and squirrels. I did speak to the office about this a few weeks ago and have not seen any move to correct it. We do not want to listen to the squirrels all winter like we did last year. Thank you. Norma Bacon Administrator New England Surgery Center,LLC 900 Cummings Center,Suite 122U Beverly,MA 01915 978-9224670,Fax 978-922-4695 Norma Bacon GeoTMS®2012 Des Lauriers Municipal Solutions, Inc. Page 1 of WDG 49 ROYAL CREST DRIVE 025.0-0066 Complaint Detail Report Printed On:Thu Mar 15,2012 Administrator New England Surgery Center,LLC 9001 Cummings Center,Suite 122U Be"verly,MA 01915 978-9224670,Fax 978-9224695 Comments: inspector Assigned to Complaint: Michele Grant Contacts Contact Type Date Time Name Phone Best Time To Reach Recorded By Response Tenant Oct-30-2011 10:15 Norma Bacon (978)836-0575 Q Pamela DelleChiaie Follow-Up by Health AM Inspector Nov-14-2011 3:44 PM Lewis H.Bacon IV (978)265-7879() Pamela DelleChiaie Follow-Up by Health Inspector Actions Taken GeoTMS Module Status Date Time Response Type Action Taken Comments Board of Health REFERRAL Mar-15-2012 3:47 PM *NEW GeoTMS®2012 Des Lauriers Municipal Solutions, Inc. Page 2 of 2 49)ROA4L CREST DRIVE Complaint Detail Report Printed On:Wed Mar 21,2012 Complaint#: CT-2011-000030 Status: IClosed GIS#: Violator: AIMCO-DBA-ROYAL CREST S�Tro>'rs Address: 49 ROYAL CREST DRIVE Map: Address: 4582 SOUTH ULSTER STREE • Date Recvd.: Apr-04-2011 ITime Recvd.: 11:33 AM Block: IDenver,CO 80327-2662 Category: Pest Control Lot: Type: Residential GeoTMS Module: Board of HealthDistrict: Trade: Recorded By: Michele Grant Zoning: I Structure, kDescription Et Complaint: Michele Grant received a call from Norma Bacon,a resident of Royal Crest Estates-Building 49,Apt.6.; E t Exterminator not qualified. Have to call. Has been asking for about a month. E Inspection scheduled for Thursday,April 7th at 8:30. Cell phone number is:978.836.0575. Comments: Inspector Assigned to Complaint:iMichele Grant Contacts Contact Type Date Time Name Phone Best Time To Reach Recorded By Response Tenant Apr-04-2011 11:33 Norma Bacon (978)836-0575 Q Michele Grant Follow-Up by Michele AM Grant Actions Taken GeoTMS Module Status Date Time Response Type Action Taken Comments t Board of Health REFERRAL Jun-17-2011 10:44 AM Follow-Up by Health 6/17/2011 -Letter of Inspector Compliance with Order t Letter sent to Norma and Lewis Bacon. Apr-13-2011 10:43 AM Follow-Up by Health 4/13/2011-Order Letter Inspector sent re:PEST CONTROL Apr-05-2011 10:41 AM Follow-Up by Health 4/5/2011 -Ms.Grant spoke Inspector with Norma Bacon regarding the squirrels,which have bored a hole in three i different locations. Park agents have been out and taking care of the problem. 5/27/22-Ms.Grant spoke to Norma Inspections 6 GeoTMS®2012 Des Lauriers Municipal Solutions,Inc. Page 1 of 499'ROYAL CREST DRIVE Complaint Detail Repot Printed On: Wed Mar 21,2012 GeoTMS Module Status Last Insp.Date Time Inspector Type of Inspection Next Insp.By Comments Board of Health Open Apr-07-2011 8:30 AM Michele Grant Mass Housing(Health) GeoTMS®2012 Des Lauriers Municipal Solutions, Inc. Page 2 oft Town of North Andover aMTN BUILDING DEPARTMENT&INSPECTIONAL SERVICES c •';°_ ' �� Community Development and Services Divis 1600 OSGOOD STREET Building 20; Suite 2-36 a�swss� North Andover,Massachusetts 01845 P (978)688-9540 Susan Y.Sawyer hM2://www.townofnorthandover.com F (978)688-8476 Public Health Director INFORMATION REQUEST Health Department I Please use this form if the Health Inspector or Health Director are unavailable to provide immediate assistance to you. Please fill out this form in its entirety to ensure an accurate and prompt response. All requests for information will be handled as soon as possible. CONTACT INFORMATION Date: Name: L 6W f,S Y Phone number: G 9- Fax number: r 9 p - Address: INQUIRY-Property in question: (Please include as much information as possible) /Subject: L ' ,Inquiry: q `u 6.y T/7,S ow .S�. -ru.5 x do v 7J p H,c \I- '4 i 7 ') 'q A-A 0 P3 I LdL�4 �v1'-4' h u � e a calla 4�1 24 0o ar U ou. —/ VYo willrec ivy S I BOARD OF APPEALS 688-9541 BUILDING 688-9545 CONSERVATION 688-9530 HEALTH 688-9540 PLANNING 688-9535 4 A DelleChiaie, Pamela From: DelleChiaie, Pamela Sent: Monday, October 31, 2011 10:33 AM To: Grant, Michele; Sawyer, Susan Subject: Complaint-49 Royal Crest Drive-Apt. #6- Norma Bacon -(prior complaint- notice to management re: renewed contact with board of health) FYI.....I will log in a new complaint in the system as well and forward it to you in addition to tenant's emails. SW Regaaale, Pamela DelleChiaie Departmental Assistant I Community Development I Health Department Town of North Andover 1600 Osgood Street I Bldg 20 1 Suite 2-36 North Andover,MA 01845 2 Office-978-688-9540 Fax-978-688-8476 [] Email-ndellechiaieRtownofnorthandover.com -�S Website http://www.townofnorthandover.comJPages/index "We can never see the path of our life if we are too busy focusing on the pebbles under our feet."--Anonymous From: Norma Bacon rma i[to:n bacon 540)gmail.coml Sent: Monday, October 31, 2011 10:30 AM To: DelleChiaie, Pamela Subject: Fwd: board of health ---------- Forwarded message ---------- From: Norma Bacon <nbacon54@gmail.com> Date: Sun, Oct 30, 2011 at 7:20 AM Subject: board of health To: "Susko, Deana(042391-Royal Crest Estates (North Andover))" <Deana.Susko@a aimco.com> Ms. Susko, I am making a phone call to the board of health first thing tomorrow. Notice it is 7 a.m. on Sunday morning and we have been up hours. You CANNOT sleep when squirrels are running around over your head from room to room. You said this would be fixed, Nathan said it would be fixed and now we're back to you, once again saying you'll look into it. It's disgusting and I am VERY sure if you were in the apartment day after day you would have taken care of it. Now it has snowed and they have found their winter home. I don't want an email. I want a call and I want to know what is going to happen and when, not just "look into it." I am not resigning my lease until this is cleared up and if anyone attempts to raise my rent higher due to this I will contact Corporate and if necessary other avenues. Norma Bacon 49 Royal Crest Drive Apt 6 978-836-0575 Norma Bacon Administrator New England Surgery Center, LLC 900 Cummings Center, Suite 122U � 1 DelleChiaie, Pamela From: DelleChiaie, Pamela Sent: Monday, October 31, 2011 10:30 AM To: Grant, Michele; Sawyer, Susan Subject: Complaint-49 Royal Crest-Apt. 6 - Norma Bacon-re: squirrel hole (prior complaint) Attachments: Fwd: 49 Royal Crest; Fwd: 49 Royal Crest; Fwd: 49 Royal Crest 1 A DelleChiaie, Pamela From: Norma Bacon [nbacon54@gmail.com] Sent: Monday, October 31, 2011 10:29 AM To: DelleChiaie, Pamela Subject: Fwd: 49 Royal Crest ---------- Forwarded message ---------- From: Norma Bacon <nbacon54@grnail.com> Date: Thu, Oct 27, 2011 at 4:37 PM Subject: Re: 49 Royal Crest To: "Susko, Deana(Boston)" <Deana.Susko ckaimco.com> I was in the Master bathroom and master closet and the squirrels are running around in the ceiling. I tried getting this taken care of before they were already in the walls. It is not my imagination since I lived with this all last winter. Something should have been done when I asked. I am due to renew my lease. There has been an increase. I would like that increase to be adjusted to compensate my husband and myself for dealing with the squirrels for no less than t months and now again. I also expect something to be done immediately to get them out. It makes trying to relax after a 10-12 hour day impossible. I sould hear from you by tomorrow about the plan for correcting this. On Thu, Oct 20, 2011 at 11:28 AM, Susko, Deana(Boston) <Deana.Susko@aimco.com>wrote: Good morning, I will check into this and get back to you. Thanks. Deana Sent from my iPad On Oct 19, 2011, at 11:49 AM, "Norma Bacon" <nbacon54@gmail.com> wrote: Ms. Susko, I had a conversation with Nathan, prior to his leaving about the holes that the squirrels were using to get into the building. This problem started prior to your leaving. This summer everything on the building was repaired except the two large holes just outside our deck. While they were doing repairs, the wiring to keep the squirrels out was dislodged. The holes are still open for rain and squirrels. I did speak to the office about this a few weeks ago and have not seen any move to correct it. We do not want to listen to the squirrels all winter like we did last year. Thank you. Norma Bacon Administrator I New England Surgery Center, LLC 900 Cummings Center, Suite 122U Beverly, MA 01915 978-922-4670, Fax 978-922-4695 Norma Bacon Administrator New England Surgery Center, LLC 900 Cummings Center, Suite 122U Beverly, MA 01915 978-922-4670, Fax 978-922-4695 Norma Bacon Administrator New England Surgery Center, LLC 900 Cummings Center, Suite 122U Beverly, MA 01915 978-922-4670, Fax 978-922-4695 Please note the Massachusetts Secretary of State's office has determined that most emails to and from municipal offices and officials are public records.For more information please refer to:http://www.sec.state.ma.us/pre/preidx.htm. Please consider the environment before printing this email. 2 DelleChiaie, Pamela From: Norma Bacon [nbacon54@gmail.com] Sent: Monday, October 31, 2011 10:28 AM To: DelleChiaie, Pamela Subject: Fwd: 49 Royal Crest ---------- Forwarded message ---------- From: Susko,Deana (Boston) <Deana.Susko@aimco.com> Date: Thu, Oct 20, 2011 at 11:28 AM Subject: Re: 49 Royal Crest To: Norma Bacon<nbacon54ggmail.com> Good morning, I will check into this and get back to you. Thanks. Deana Sent from my iPad On Oct 19, 2011, at 11:49 AM, "Norma Bacon" <nbacon54ggmail.com> wrote: Ms. Susko, I had a conversation with Nathan,prior to his leaving about the holes that the squirrels were using to get into the building. This problem started prior to your leaving. This summer everything on the building was repaired except the two large holes just outside our deck. While they were doing repairs, the wiring to keep the squirrels out was dislodged. The holes are still open for rain and squirrels. I did speak to the office about this a few weeks ago and have not seen any move to correct it. We do not want to listen to the squirrels all winter like we did last year. Thank you. Norma Bacon Administrator New England Surgery Center, LLC 900 Cummings Center, Suite 122U Beverly, MA 01915 978-922-4670, Fax 978-922-4695 Norma Bacon 1 n r DelleChiaie, Pamela From: Norma Bacon [nbacon54@gmail.com] Sent: Monday, October 31, 2011 10:28 AM To: DelleChiaie, Pamela Subject: Fwd: 49 Royal Crest ---------- Forwarded message ---------- From: Norma Bacon <nbacon54@Rmail.com> Date: Wed, Oct 19, 2011 at 11:49 AM Subject: 49 Royal Crest To: "Susko, Deana(042391-Royal Crest Estates (North Andover))" <Deana.Susko@aimco.com> Ms. Susko, I had a conversation with Nathan, prior to his leaving about the holes that the squirrels were using to get into the building. This problem started prior to your leaving. This summer everything on the building was repaired except the two large holes just outside our deck. While they were doing repairs, the wiring to keep the squirrels out was dislodged. The holes are still open for rain and squirrels. I did speak to the office about this a few weeks ago and have not seen any move to correct it. We do not want to listen to the squirrels all winter like we did last year. Thank you. Norma Bacon Administrator New England Surgery Center, LLC 900 Cummings Center, Suite 122U Beverly, MA 01915 978-922-4670, Fax 978-922-4695 Norma Bacon Administrator New England Surgery Center, LLC 900 Cummings Center, Suite 122U Beverly, MA 01915 978-922-4670, Fax 978-922-4695 Please note the Massachusetts Secretary of State's office has determined that most emails to and from municipal offices and officials are public records.For more information please refer to:htto://www.sec.state.ma.us/pre/l)reidx.htm. i Please consider the environment before printing this email. 1 4� i X49 ROYAL CREST DRIVE Com lain�Detail Report 1 Printed On:Wed Jul 27,2011 Complaint#: CT-2011-000030 Status: Closed GIS#: Violator: AIMCO-DBA-ROYAL CREST w°arr4 Address: 49 ROYAL CREST DRIVE Map: Address: 4582 SOUTH ULSTER STREE 3a t'•`.,10 � � Date Recvd.: Apr-04-2011 ITime Reevd.: 11:33 AM Block: Denver,CO 80327-2662 Category: Pest Control Lot: Type: Residential GeoTMS Module: 113oard of Health District: Trade: ��Ss�=Must`a9 Recorded By: IMichele Grant Zoning: Structure: Description: Complaint' Michele Grant received a call from Norma Bacon,a resident of Royal Crest Estates-Building 49,Apt.6.; Exterminator not qualified. Have to call. Has been asking for about a month. Inspection scheduled for Thursday,April 7th at 8:30. Cell phone number is:978.836.0575. Comments: Inspector Assigned to Complaint: Michele Grant Contacts Contact Type Date Time Name Phone Best Time To Reach Recorded By Response Tenant Apr-04-2011 11:33 Norma Bacon (978)836-0575 0 Michele Grant Follow-Up by Michele AM Grant Actions Taken GeoTMS Module Status ate Time Response Type Action Taken Comments Board of Health REFERRAL Jun-17-2011 10:44 AM Follow-Up by Health 6/17/2011-Letter of Inspector Compliance with Order Letter sent to Norma and Lewis Bacon. Apr-13-2011 10:43 AM Follow-Up by Healt 4/13/2011-Order Letter Inspector sent re:PEST CONTROL Apr-05-2011 10:41 AM Follow-Up by Health 4/5/2011-Ms.Grant spoke Inspector with Norma Bacon regarding the squirrels,which have bored a hole in three different locations. Park agents have been out and taking care of the problem. 5/27/22-Ms.Grant spoke to Norma Inspections GeoTMS02011 Des Lauriers Municipal Solutions,Inc. Page 1 of - qT f 49 ROYAL CREST DRIVE Complaint Detail Report Printed 0n:Wed Ju127,2011 GeoTMS Module Status Last Insp.Date Time Inspector Type of Inspection Next Insp.By Comments Board of Health Open Apr-07-2011 8:30 AM Michele Grant Mass Housing(Health) GeoTMS®2011 Des Lauriers Municipal Solutions,Inc. Page 2 of 2 Town of North Andover Of NORTH , Office of the Health Department ; °0 Community Development and Services Division t 1600 Osgood Street-Suite 2-36 �9 . Michele E. Grant North Andover,Massachusetts 01845 4Ss^CHU Public Health Officer 978.688.9540-Phone 978.688.8476-Fax E-Mail:healthdept@townofnorthandover.com Website:hgp://www.townofnorffiandover.com Letter Of Compliance DATE: June 17,2011 TO OWNER OF RECORD PROPERTY LOCATION AIMCO Norma and Lewis Baker Royal Crest Estates 50 Royal Crest Drive 50 Royal Crest Drive Building 49,Apt: 6 North Andover,MA. 01845 North Andover,MA. 01845 A Health Department ORDER LETTER dated April 13th,2011 was issued to you as owner of record of the property listed above citing violations of the State Sanitary Code,105 CMR 410.000,Minimum Standards of Fitness for Human Habitation. A re-inspection of the property has found that all of the violations noted on the Order Letter have been corrected. The Health Department would like to thank you for your cooperation. S' rely, Michele E.Grant �J ' North Andover Health Inspector Cc: Susan Sawyer Pamela Dellechiaie Norma and Lewis Baker j Aimco DBA Royal Crest,Denver Melanie French BOARD OF APPEALS 688-9541 BUILDING 688-9545 CONSERVATION 688-9530 HEALTH 688-9540 PLANNING 688-9535 Town of North Andover °f 40RTH Office of the Health Department .�°A Community Development and Services Division _ 1600 Osgood Street-Suite 2-36 Michele E. Grant North Andover,Massachusetts 01845 4SS,C„USEt Public Health Officer 978.688.9540-Phone 978.688.8476-Fax E-Mail:healthdept@townofnorthandover.com Website:ht!p://www.townofnorthandover.com Letter Of Compliance DATE: June 17,2011 TO OWNER OF RECORD PROPERTY LOCATION AIMCO Norma and Lewis Baker Royal Crest Estates 50 Royal Crest Drive 50 Royal Crest Drive Building 49,Apt:6 North Andover, MA. 01845 North Andover,MA.01845 A Health Department ORDER LETTER dated April 13th,2011 was issued to you as owner of record of the property listed above citing violations of the State Sanitary Code,105 CMR 410.000,Minimum Standards of Fitness for Human Habitation. A re-inspection of the property has found that all of the violations noted on the Order Letter have been corrected. The Health Department would like to thank you for your cooperation. Irely, Michele E.Grant North Andover Health Inspector Cc: Susan Sawyer Pamela Dellechiaie Norma and Lewis Baker Aimco DBA Royal Crest,Denver Melanie French BOARD OF APPEALS 688-9541 BUILDING 688-9545 CONSERVATION 688-9530 HEALTH 688-9540 PLANNING 688-9535 Town of North Andover OE NOR7a st�.o ti Office of the Health Departmento? °L Community Development and Services Division t « � ;* 1600 Osgood Street-Suite 2-36 Michele E. Grant North Andover,Massachusetts 01845 CNus Public Health Officer 978.688.9540-Phone 978.688.8476-Fax E-Mail:healthdept@townofnorthandover.com Website:ht!p://www.townofnorthandover.com Letter Of Compliance DATE: June 17,2011 TO OWNER OF RECORD PROPERTY LOCATION AIMCO Norma and Lewis Baker Royal Crest Estates 50 Royal Crest Drive 50 Royal Crest Drive Building 49,Apt:6 North Andover, MA. 01845 North Andover,MA. 01845 A Health Department ORDER LETTER dated April 13th,2011 was issued to you as owner of record of the property listed above citing violations of the State Sanitary Code,105 CMR 410.000,Minimum Standards of Fitness for Human Habitation. A re-inspection of the property has found that all of the violations noted on the Order Letter have been corrected. The Health Department would like to thank you for your cooperation. Sirely, _ .y Michele E.Grant North Andover Health Inspector Cc: Susan Sawyer Pamela Dellechiaie Norma and Lewis Baker Aimco DBA Royal Crest,Denver Melanie French BOARD OF APPEALS 688-9541 BUILDING 688-9545 CONSERVATION 688-9530 HEALTH 688-9540 PLANNING 688-9535 Grant, Michele From: French, Melanie (Philadelphia) [Melanie.French@aimco.com] Sent: Friday, June 17, 20112:06 PM To: Grant, Michele Subject: RE: AIMCO RC bldg49 Apt6 Thank you Michele -----Original Message----- From: Grant, Michele fmailto:mgrant(@townofnorthandover.coml Sent: Friday, June 17, 2011 2:04 PM To: French, Melanie (Philadelphia) Subject: FW: AIMCO RC bldg49 Apt6 Melanie, Please see the attachment. This is a letter of compliance for Royal Crest Estates, Building 49, Apt: 6 Thank you Michele E. Grant Public Health Agent North Andover Health Department North Andover, MA. 01845 978-688-9540 978-688-8476 - Fax -----Original Message----- From: noreply(@townofnorthandover.com fmailto:noreply(@townofnorthandover.coml Sent: Friday, June 17, 2011 1:49 PM To: Grant, Michele; Sawyer, Susan; DelleChiaie, Pamela Subject: This E-mail was sent from "RNPOA428C" (Aficio MP C5000). Scan Date: 06.17.2011 13:49:19 (-0400) Queries to: noreply(@townofnorthandover.com Please note the Massachusetts Secretary of State's office has determined that most emails to and from municipal offices and officials are public records. For more information please refer to: http://www.sec.state.ma.us/pre/preidx.htm. Please consider the environment before printing this email. Please note the Massachusetts Secretary of State's office has determined that most emails to and from municipal offices and officials are public records. For more information please refer to: http://www.sec.state.ma.us/pre/preidx.htm. Please consider the environment before printing this email. 1 Royal Crest Estates April 30, 2011 Michele Grant Health Department Town of North Andover 1600 Osgood Street Building 20, Suite 2-36 North Andover, MA 01845 Ms. Grant, Allow me to first introduce myself as the new Community Manager at Royal Crest Estates. Between 2006 and 2009 I worked at Royal Crest in a different capacity, so I do have some familiarity with the community and the town. I look forward to working with you to resolve this issue and any others that you may have outstanding. In response to the issue of squirrels burrowing into walls at Royal Crest, we have hired F &'W Pest Control to perform the exclusion work. A one-way door was installed over the hole in one of our buildings that a squirrel had made. In addition, we have prohibited residents from hanging bird feeders on their balconies, as it has been determined that these may be attracting the animals. Please contact me with any questions or concerns. Regards, Nathan Dziadul Community Manager tea; 's ._ ..t .. .... _ • - .. ; _ .. 50 Royal Crest Drive • North Andover, MA 01845 • Tel: (978) 682-7200 • Fax: (978) 682-9064 I ronAp r, 30, 20111N12: 19PM 1 50i3 384 5121 04/28/2011 16: "No. 9408155EP, 3102/1302 t LPestontrol Inc, 800.287,7776 508.872.3256 fax: 548.875.6810 www.fwpesf.com April 29,2011 Royal Crest Estates 50 Royal Crest Dr. North Andover,MA 01845 F&W Pest Control,Inc.is In the process of performing squirrel exclusion work to building 49.Work was done on Monday,April 25,2011.A squirrel chewed throwgh the one way door System that we put into place&it was replaced on Friday,April 29,2011.This should solve the Issue. Plan of action will be determined by further activity. Slnc IV, James Merrill 357 Worcester Road Framingham MA 01701 i Apr, 30, 2011 12: 19PM No. 9408 P. 1 FAX To:del C,tA a L-E&iz^o4(4-A c.T 4 we From: f1�4Cr1A�J�7Z� A9tic.�1' Y'�� +rST" Fax: q, 14,SV-1fgw, Re: Satw�rt,r� tT� Phone: Date: y�ti�t it Urgent Please Reply For Review L] ,Apr, 30, 2011 12: 19PM No. 9408 P. 2 Q Royal Crest Estates April 30,2011 Michele Grant Health Department Town of North Andover 1600 Osgood Street Building 20, Suite 2.36 North Andover,MA 01845 Ms.Grant, Allow me to first introduce myself as the new Community Manager at Royal Crest Estates. Between 2006 and 2009 I worked at Royal Crest in a different capacity, so I do have some familiarity with the community and the town. I look forward to working with you to resolve this issue and any others that you may have outstanding. In response to the issue of squirrels burrowing into walls at Royal Crest,we have hired F&W Pest Control to perform the exclusion work, A one-way door was installed over the hole in one of our buildings that a squirrel had made. In addition,we have prohibited residents ftom hanging bird feeders on their balconies,as it has been determined that these may be attracting the animals. Please contact me with any questions or concerns. Regards, Nathan Dziadul Community Manager 50 Royal Crest Drive • North Andover,MA 01845 Tel; (978)682-7200 • Fax: (978)882-9084 Frowl`&w PEST CONTROL 1 508 384 5121 04/29/2011 16: 13 4556 P. 002/002 i �I Pest Control Inc. 800.287.7776 508.872.3256 fax: 508.875.6810 www.fwpest.com April 29,2011 Royal Crest Estates 50 Royal Crest Dr. North Andover, MA 01845 F&W Pest Control, Inc. is in the process of performing squirrel exclusion work to building 49.Work was done on Monday,April 25, 2011.A squirrel chewed through the one way door system that we put into place &it was replaced on Friday,April 29, 2011.This should solve the issue. Plan of action will be determined by further activity. Sinc ly, James Merrill 357 Worcester Road Framingham MA 01701 Grant, Michele To: nathan.dziadul@aimco.com Subject: FW: Order Letter Attachments: 20110503132507970.pdf Nathan, Attached please find an "Order Letter" dated April 13th, 2011. Please read the Order and contact me with any questions. Thank you Michele E. Grant Public Health Agent North Andover Health Department North Andover, MA. 01845 978-688-9540 978-688-8476 - Fax -----Original Message----- From: noreply@townofnorthandover.com fmailto:noreply(7atownofnorthandover.coml Sent: Tuesday, May 03, 2011 1:25 PM To: Grant, Michele Subject: This E-mail was sent from "RNPOA428C" (Aficio MP C5000) . Scan Date: 05.03.2011 13:25:07 (-0400) Queries to: noreply(@townofnorthandover.com Please note the Massachusetts Secretary of State's office has determined that most emails to and from municipal offices and officials are public records. For more information please refer to: http://www.sec.state.ma.us/pre/preidx.htm. Please consider the environment before printing this email. gl SENDER: COMPLETE TH�,--SECTION COMPLErE THIS SEC TiON ON ■ Complete items 1,2,and 3.Also Complete A• Signa re Item 4 if Restricted Delivery is desired. 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Internet access to delivery information is not available on mail addressed to APOs and FPOs. i 4 � i 1r R Town of North Andover Office of the Health Department Community Development and Services Division 1600 Osgood Street North Andover,Massachusetts 01845 Michele E. Grant (978)688-9540-Phone Public Health Inspector (978) 688-9542-Fax NORTH ANDOVER BOARD OF HEALTH ORDER LETTER Issued under the provisions of the State Sanitary Code, Chapter II,Minimum Standards of Fitness for Human Habitation,105 CMR 410.000. Date: April 13, 2011 To Owner of Record: Property Location: AIMCO Norma and Lewis Bacon Royal Crest Estates 50 Royal Crest Drive 50 Royal Crest Drive Building 49,Apt:6 North Andover,MA.01845 North Andover,MA.01845 Dear Ms. Susko, An authorized inspection was made of your property at the above referenced address by North Andover Health Department personnel on April 6, 2011. This inspection revealed violations of certain regulations of the State Sanitary Code, Chapter II, as listed on the attached Violation Form. You are hereby ORDERED to correct these violations within the time allotted on the enclosed form. Failure to comply within the specified time period may result in further action by the North Andover Board of Health. You have the right to request a hearing before the Board of Health if you feel this order should be modified or withdrawn. A request for said hearing must be made in writing and received by the Health Department within five (5) days from the receipt of this order. At said hearing you will be given an opportunity to be heard and to present witnesses and documentary evidence as to why this order should be modified or withdrawn. All affected parties will be informed of the date, time and place of the hearing and of their right to inspect and copy all records concerning the matter to be heard. You may be represented by an attorney. You have the right to inspect and obtain copies of all relevant records concerning the matter to be heard. Michele E. Grant Public Health Inspector BOARD OF APPEALS 688-9541 BUILDING 688-9545 CONSERVATION 688-9530 HEALTH 688-9540 PLANNING 688-9535 E v Re:Property: 49 Royal Crest Drive,Apt.6 From:North Andover Board of Health Date:April 13,2011 ORDER LETTER An authorized inspection of 49 Royal Crest Drive, Apt. 6 was performed by Board of Health staff on April 6,2011 at which violations of 105 CMR 410.000 Chapter II of the State Sanitary Code, Minimum Standards of Fitness for Human Habitation were found. Failure to respond within the allotted time period may result in a Board of Health finding that the dwelling is unfit for human habitation. All violations must be corrected within seven(7) days of receipt of this Order Letter or a plan for completion must be approved by this office if a professional contractor must be hired to do the work. A confirmation in writing from the hired company must be obtained with in 7 days of the receipt of this order letter by The Board of Health. Violation Regulatory Re-Inspection Reference HEALTH CODE: CMR: APPENDIX A Rodents living inside the wall 410.550 of the apartment. Bored,large (B)(D) holes created by rodents outside sliding glass door. The owner of a dwelling containing two or more units shall maintain it and its premise free from all rodents, and shall be responsible for exterminating them. Extermination shall be accomplished by eliminating the harborage place of rodent by removing or making inaccessible materials that may serve as their food of breeding ground, by poisoning, spraying, fumigating, trapping of by any other recognized and legal pest elimination method. w Re:Property: 49 Royal Crest Drive,Apt.6 From:North Andover Board of Health Date:April 13,2011 Owner shall hired a Problem Animal Control Agent, otherwise known as a PAC agent to properly and legally remove the rodents from the premise. Owner shall then properly close up any and all holes leading into the premise. The Health Department requires,within 7 days of the receipt of this letter, and in writing,the schedule detailing the timeline,from the licensed PAC Agent and the removal of the rodents. Enc. List of Problem Animal Control Agents,companies, and phone numbers. Cc: Susan Sawyer Pamela Dellechiaie Norma and Lewis Baker Aimco DBA Royal Crest,Denve r Town of North Andover Office of the Health Department Community Development and Services Division 1600 Osgood Street North Andover,Massachusetts 01845 Michele E. Grant (978)688-9540-Phone Public Health Inspector (978)688-9542-Fax NORTH ANDOVER BOARD OF HEALTH ORDER LETTER Issued under the provisions of the State Sanitary Code, Chapter II, Minimum Standards of Fitness for Human Habitation,105 CMR 410.000. Date: April 13,2011 To Owner of Record: Property Location: AIMCO Norma and Lewis Bacon Royal Crest Estates 50 Royal Crest Drive 50 Royal Crest Drive Building 49,Apt:6 North Andover,MA.01845 North Andover,MA.01845 Dear Ms. Susko, An authorized inspection was made of your property at the above referenced address by North Andover Health Department personnel on April 6,2011. This inspection revealed violations of certain regulations of the State Sanitary Code, Chapter II, as listed on the attached Violation Form. You are hereby ORDERED to correct these violations within the time allotted on the enclosed form. Failure to comply within the specified time period may result in further action by the North Andover Board of Health. You have the right to request a hearing before the Board of Health if you feel this order should be modified or withdrawn. A request for said hearing must be made in writing and received by the Health Department within five (5) days from the receipt of this order. At said hearing you will be given an opportunity to be heard and to present witnesses and documentary evidence as to why this order should be modified or withdrawn. All affected parties will be informed of the date, time and place of the hearing and of their right to inspect and copy all records concerning the matter to be heard. You may be represented by an attorney. You have the right to inspect and obtain copies of all relevant records concerning the matter to be heard. Michele E. Grant Public Health Inspector BOARD OF APPEALS 688-9541 BUILDING 688-9545 CONSERVATION 688-9530 HEALTH 688-9540 PLANNING 688-9535 ` Re:Property:49 Royal Crest Drive,Apt.6 From: North Andover Board of Health Date: April 13,2011 ORDER LETTER An authorized inspection of 49 Royal Crest Drive, Apt. 6 was performed by Board of Health staff on April 6,2011 at which violations of 105 CMR 410.000 Chapter II of the State Sanitary Code, Minimum Standards of Fitness for Human Habitation were found. Failure to respond within the allotted time period may result in a Board of Health finding that the dwelling is unfit for human habitation. All violations must be corrected within seven (7) days of receipt of this Order Letter or a plan for completion must be approved by this office if a professional contractor must be hired to do the work. A confirmation in writing from the hired company must be obtained with in 7 days of the receipt of this order letter by The Board of Health. Violation Regulatory Re-Inspection Reference HEALTH CODE: CMR: APPENDIX A Rodents living inside the wall 410.550 of the apartment. Bored,large (B)(D) holes created by rodents outside sliding glass door. The owner of a dwelling containing two or more units shall maintain it and its premise free from all rodents, and shall be responsible for exterminating them. Extermination shall be accomplished by eliminating the harborage place of rodent by removing or making inaccessible materials that may serve as their food of breeding ground, by poisoning, spraying, fumigating, trapping of by any other recognized and legal pest elimination method. Re:Property:49 Royal Crest Drive,Apt.6 From: North Andover Board of Health Date:April 13,2011 Owner shall hired a Problem Animal Control Agent, otherwise known as a PAC agent to properly and legally remove the rodents from the premise. Owner shall then properly close up any and all holes leading into the premise. The Health Department requires,within 7 days of the receipt of this letter, and in writing,the schedule detailing the timeline,from the licensed PAC Agent and the removal of the rodents. Enc. List of Problem Animal Control Agents, companies, and phone numbers. Cc: Susan Sawyer Pamela Dellechiaie Norma and Lewis Baker Aimco DBA Royal Crest,Denve i Kt , Town of North Andover Office of the Health Department Community Development and Services Division 1600 Osgood Street North Andover,Massachusetts 01845 Michele E.Grant (978)688-9540-Phone Public Health Inspector• (978)688-9542-Fax NORTH ANDOVER BOARD OF HEALTH ORDER LETTER Issued under the provisions of the State Sanitary Code,Chapter II,Minimum Standards of Fitness for Human Habitation,105 CMR 410.000. Date: April 13,2011 To Owner of Record: Property Location: AIMCO Norma and Lewis Bacon Royal Crest Estates 50 Royal Crest Drive 50 Royal Crest Drive. Building 49,Apt:6 North Andover,MA.01845 North Andover,MA.01845 Dear Ms. Susko, An authorized inspection was made of your property at the above referenced address by North Andover Health Department personnel on April 6,2011. This inspection revealed violations of certain regulations of the State Sanitary Code, Chapter II,as listed on the attached Violation Form. You are hereby ORDERED to correct these violations within the time allotted on the enclosed form. Failure to comply within the specified time period may result in further action by the North Andover Board of Health. You have the right to request a hearing before the Board of Health if you feel this order should be modified or withdrawn. A request for said hearing must be made in writing and received by the Health Department within five(5) days from the receipt of this order. At said hearing you will be given an opportunity to be heard and to present witnesses and documentary evidence as to why this order should be modified or withdrawn. All affected parties will be informed of the date,time and place of the hearing and of their right to inspect and copy all records concerning the matter to be heard. You may be represented by an attorney. You have the right to inspect and obtain copies of all relevant records concerning the matter to be heard. Michele E.Grant Public Health Inspector BOARD OF APPEALS 688-9541 BUILDING 688.9545 CONSERVATION 688-9530 HF,ALTH 688-9540 PLANNING 688-9535 N Re:Property:-49 Royal Crest Drive,Apt.6 From:North Andover Board of Health Date:April 13,2411 ORDER LETTER An authorized inspection of 49 Royal Crest Drive,Apt. 6 was performed by Board of Health staff on April 6,2011 at which violations of 105 CMR 410,000 Chapter 11 of the State Sanitary Code,Minimum Standards of Fitness for Human Habitation were found. Failure to respond within the allotted time period may result in a Board of Health finding that the dwelling is unfit for human habitation. All violations must be corrected within seven(7) days of receipt of this Order Letter or a plan for completion must be approved by this office if a professional contractor must be hired to do the work. A confirmation in writing from the hired company must be obtained with in 7 days of the receipt of this order letter by The Board of Health. Violation Regulatory Re-Inspection Reference HEALTH CODE: CMR: APPENDIX A Rodents living inside the wall 410.550 of the apartment.Bored,large (B)(D) holes created by rodents outside sliding glass door. The owner of a dwelling containing two or more units shall maintain it and its premise free from all rodents, and shall be responsible for exterminating them. Extermination shall be accomplished by eliminating the harborage place of rodent by removing or making inaccessible materials that may serve as their food of breeding ground, by poisoning, spraying, fumigating, trapping of by any other recognized and legal pest elimination method. i Re:Property:49 Royal Crest Drive,Apt.6 From:North Andover Board of Health Date: April 13,2011 Owner shall hired a Problem Animal Control Agent, otherwise known as a PAC agent to properly and legally remove the rodents from the premise. Owner shall then properly close up any and all holes leading into the premise. The Health Department requires,within 7 days of the receipt of this letter,and in writing,the schedule detailing the timeline,from the licensed PAC Agent and the removal of the rodents. Enc. List of Problem Animal Control Agents,companies,and phone numbers. Cc: Susan Sawyer Pamela DelIechiaie Norma and Lewis Baker Aimco DBA Royal Crest,Denve Grant, Michele From: Norma Bacon [nbacon54@gmail.com] Sent: Thursday, April 07, 2011 10:19 AM To: Grant, Michele Subject: thank you Michelle, Thank you so much for your time this morning. I've sent the emails and I'm sure there are duplicates but you've got it all now. Thanks Norma Bacon Administrator New England Surgery Center, LLC 900 Cummings Center, Suite 122U Beverly, MA 01915 978-922-4670, Fax 978-922-4695 Please note the Massachusetts Secretary of State's office has determined that most emails to and from municipal offices and officials are public records.For more information please refer to:http://www.sec.state.ma.us/pre/preidx.htm. Please consider the environment before printing this email. 1 Grant, Michele From: Norma Bacon [nbacon54@gmail.com] Sent: Thursday, April 07, 2011 10:14 AM To: Grant, Michele Subject: Fwd: rent --------- Forwarded message ---------- From: Norma Bacon <nbacon54ggmail.com> Date: Thu, Mar 31, 2011 at 5:54 PM Subject: rent To: "Susko, Deana(042391-Royal Crest Estates (North Andover))" <Deana.Suskogaimco.com> Ms. Susko, As of today 3/31/11 we still have the "squirrel" issue. Since rent is due tomorrow I am expecting an email informing me of what the rent adjustment will be. My husband and I are looking at several new apartment complexes this weekend and if this issue isn't cleared up we will have to make a move. Besides the constant running/chewing/scratching they do I'm concerned about what excrements they are leaving in the walls making this an unhealthy situation. I expect to hear from you by tomorrow a.m. Norma Bacon Norma Bacon Administrator New England Surgery Center, LLC 900 Cummings Center, Suite 122U Beverly, MA 01915 978-922-4670, Fax 978-922-4695 Please note the Massachusetts Secretary of State's office has determined that most emails to and from municipal offices and officials are public records.For more information please refer to:http://www.sec.state.ma.us/pre/preidx.htm. Please consider the environment before printing this email. 1 Grant, Michele From: Norma Bacon [nbacon54@gmail.coml Sent: Thursday, April 07, 2011 10:14 AM To: Grant, Michele Subject: Fwd: squirrels , ---------- Forwarded message ---------- From: Norma Bacon <nbacon54(a)gmail.com> Date: Sun, Apr 3, 2011 at 10:25 AM' Subject: squirrels To: "Susko, Deana(042391-Royal Crest Estates (North Andover))" <Deana.Susko@aimco.com> Unfortunately I did not hear from you last week regarding this ongoing issue of the squirrels. I can only go forward from here with the corporate office. Norma Bacon Norma Bacon Administrator New England Surgery Center, LLC 900 Cummings Center, Suite 122U Beverly, MA 01915 978-922-4670, Fax 978-922-4695 Please note the Massachusetts Secretary of State's office has determined that most emails to and from municipal offices and officials are public records.For more information please refer to:http://www.sec.state.ma.us/pre/preidx.htm. Please consider the environment before printing this email. 1 Grant, Michele From: Norma Bacon [nbacon54@gmail.com] Sent: Thursday, April 07, 2011 9:56 AM To: Grant, Michele Subject: Fwd: animal in wall ---------- Forwarded message ---------- From: Norma Bacon <nbacon54@gmail.com> Date: Sun, Mar 20, 2011 at 2:29 PM Subject: animal in wall To: "Susko, Deana(042391-Royal Crest Estates (North Andover))" <Deana.Suskokaimco.corn>, residentrelationsna,aimco.com Deana, In the past two weeks, Lew has called corporate and come to the office twice. I have called and today went down to the office and the staff suggested I email you directly about animals in the walls. We are now listening to at least two squirrels run around all day and night. We saw one coming out of the hole on the outside of the building today and we were going to put a big bottle or something in the whole to block it but heard another one run across the living room ceiling. They are scratching and chewing in the corner of the living room and we will not be surprised to come home some day and find them running around the apartment. Not an exaggeration. We have friends staying this weekend and they have woken up in the night thinking it was in the room with them. I was told that the exterminator isn't qualified and it has to be wildlife or some sort of company to take care of it. If this can't be taken care of this week then we will start withholding rent payment until it is or your company can move us to another apartment, at your expense, that does not have this issue. I will be calling the Town of North Andover on Monday to see if there is anything they can do. Lew and I feel we have been quite patient but our patience has obviously run out. Norma and Lewis Bacon 49 Royal Crest Drive Apt. 6 978-975-2726 or 978-265-7879 Norma Bacon Administrator New England Surgery Center, LLC 900 Cummings Center, Suite 122U Beverly, MA 01915 978-922-4670, Fax 978-922-4695 t Please note the Massachusetts Secretary of State's office has determined that most emails to and from municipal offices and officials are public records.For more information please refer to:http://www.sec.state.ma.us/are/preidx.htm. 1 NORTH ANDOVER HEALTH DEPARTMENT 27 Charles Street • North Andover, MA 01845 Tel. 978 688-9540 • Fax: 978 688-9542 email: healthdept@townofnorthandover.com Complaint Investigation/Inspection Report OWNER ADDRES DATE f LIU Rev.6/04 INSPECTOR Inspection Form Use for Field Training and Audit Inspections Agency Name, Address,Phone SSC 105 CMR 410.000: Chapter II, Minimum Standards of Fitness for Human Habitation Date pf Q/ Time #Occupants #Children<6 Years Address Unit# City/Town Occupant Name Phone# V94? Owner Name Phone# Owner Address City/Town Zip Code #Dwelling/Rooming Units in Dwelling #Stories Floor Level of Unit #Sleeping Rooms #Habitable Rooms(.400) Inspector / Title If violations are observed and checked,describe them fully on Page 3. Area or Type of Violation Possible Code /if Responsible Party Element Use blank boxes for ones not listed Section(s) Violation Observed Owner Occupant Exterior,Yard Locks Oso &Porch Posting, ID, Exit signs/emergency lights 481,483,494 Handrails,steps,doors windows,roof 500,501,503 Rubbish—storage and collection 600,601 Maintenance of Area 602 Common Light,windows 253,254,501 Areas&Entry Egress 450,451,452 Handrails S03 Interior Halls Floors,walls ceilings Soo &Stairs Hallways, railings,stairs 503 Light,windows 253,254,sol Bedroom 1 Location(circle): Front Rear Middle Left Middle Right Floor Level of Unit Ventilation 280 Ceiling height 401,402 Windows,screen 501,551 Bedroom 2 Location(circle): Front Rear Middle Left Middle Right Floor Level of Unit Ventilation 280 Ceiling height 401,402 Windows,screen 501,551 Bathroom Toilet,sink,shower,tub,door 150 Smooth,impervious surfaces 150 Lights,outlets,ventilations 251,280 Floors/walls 504 Kitchen Sink,stove,oven;good repair,impervious and smooth, loo space refrig Page 1 of_ r t. Area or Type of Violation Possible Code /if Responsible Party Element Use blank boxes for ones not listed Section(s) Violation Observed Owner Occupant Lights,outlets,ventilation,windows,screens 251,280,501,551 Kitchen,cont. Ceiling height 401,402 Floor 504 Living room Lights,outlets,ventilation 250,280 and Dining Ceiling height 401,402 Room Windows/screens 501,551 Basement Maintenance 500 Watertight 500 Lighting 253 Water Source(circle): Public Private Must be potable 180 Quantity,pressure 180 Responsible for paying MGL ch 186 s 22, metering 354 Hot Water Fuel Type(circle): Natural Gas Oil Electric Other Temp.: Of Location taken: Quantity, pressure, 110 F min, 130 max 190 Venting 202 Heating Type(circle): Forced Hot Water Forced Hot Air Steam Electric No portable units 200 "Habitable room and every room with toilet;shower,tub" 201 • 68 F7 am to 11 pm,64 F 11:01 pm to 6:59 am, except 6/15-9/15 • 78 F max in heating season/measure 5 feet wall,5 feet floor Venting, metering 202,354,355 Electrical Type(circle): 110 220 Amp: Amperage,temporary wiring, metering 250,255,256,354 Drainage, Type(circle): Public Private Plumbing Sanitary drainage required and maintained 300,351 Smoke&CO Required&operational 482 Detectors Pests Free of pests(rodents,skunks, cockroaches,insects) 550 Structural maintenance and elimination of harborage 550 Asbestos or 353,502 Lead Paint Curtailment 620 Access 810 Other Page 2 of f E Referral: ❑ Electric ❑ Fire ❑ Plumbing ❑ Building ❑ Other This inspection report is signed and certified under the pains and penalties of perjury. Inspector Signature Occupant or Occupant's Representative Signature Reinspection Date Time The information resented above is only a summa of the law. Before you decide to withhold our rent or take an other legal action it is advisable that you P Y summary Y Y Y g consult an attorney. If you cannot afford to consult an attorney,you should contact the nearest Legal Services Offices is which is(Name),(Address),and(Phone). Written description of any violation(s)checked above Include Area or Element,code citation and a description of the condition(s)that constitute the violation. You may include remedies that would be an acceptable means of achieving compliance with 105 CMR 410.000. NOTE: *indicates that this housing inspection has revealed conditions which may.endanger or materially impair the health, safety, and well-being of any person(s) occupying the premises Area/Element,Code Citation and Description of Violation . Acceptable Remedies Page 3 of yY t 410.990: continued THE FOLLO'VVLNG IS A BRIEF SL'AB4ARY OF SONE OF THE LEG-AL REI%EDIES TENANTS MAY USE Pv ORDERTO GET HOUSING CODE VIOLATIONS CORRECTED. 1. Rent Nithholding(General Lams Chapter 239 Section SA). If Code Nolattons_9re;cot Being Corrected you array be entitled to hold back i-our reni patvre✓1t. I ou can do this Kitlwri being evicted if: A. You can prove that your dwelling unit or common areas contain violations which are serious enougiu to endanger or materially impair your health or safety and that your landlord knew an=bout The violations before you were behind in your rent_ B. You did not cause the violations and they can be repaired while you continue to live in the building. C. You are prepared to pay any portion ofthe rent into court.if a judge orders you to pay for it(for this it is best to put the rent money aside in a safe plane.) 2. Repair and Deduct(General Laws Chapter l I l Section 127L). This law sometimes allows you to use your rent money to make the repairs yourself If your local code enforrement agewo,centfres that there are codeiriolations which endanger or materially impair your health,safety or dell-being and your landlord has received mitten notice of the t6olations,you may be able to use this reruedy_If the owner fails to begin necessary repairs(or enter into a written contract to have them made)within five days atter notice or to complete repairs within 14 days afrer notice you can use up to four months'rent in any year to make the repairs, 3. Retaliatory Rent Increases or Eviction Prohibited(General Laws Chapter 156,Section 1S and Chapter 239 Section 2A). The 0-g7rer•mat-not increase ywtr rent or evict you in retaliation for making-a complaint to your local code enforcement agency about code violations.If the owner raises your rent or tries to evict within simmoufhs afteryou have made the complaint he or she will have to sbow a good reason for the increase or eviction which is unrelated to your complaint. You may be able to sue the landlord far damages if he or sbe tries this. 4. Rent Receivership(General Laws Chapter 111 Sections 1270-H). The occupants andfor the board of health may petition the District or Superior Court to allow-rent to be paid into court rather than to the owner. The court may then appoint a"receiver'who may spend as much of the rent money as is needed to correct the violation.The receiver is not-subject to a spending limitation of fourmonths'rent. 5. Searcb of Wan ant-of Habitability. You maybe entitled to sure your landlord to have all or some of your tern returned if your dwelling runt does net meet minimum standards of babitability. 6. Unfair and Deceptive Practices(General Laws Chapter 93A) Renting an apartment with code violations is a violation of the consumer protection act and regulations for which you may sue an owner. THE INFORMATION PRESENTED ABO',-'P IS ONLY A SUMMARY,OF THE LAW.BEFORE YOU DECIDE TO N'�TFHHOLD YOUR RE\T OR TAI:E ANY LEGAL.ACTION.rT IS ADVISABLETFLAXYOU CONSULT AN ATTORNEY'.YOU SHOULD CONTACT THE NEAREST LEGAL SERVICES OFFICE NirF-lICH IS: (NAME) (TELEPHONE NUMBER) (ADDRESS) Page 4 of_ MassWildlife-PAC Agents -Northeast District Page 1 of 2 The Official Website of the Department of Fish and Game(DFG) Department of Fish and Game . Commissioner Mary B.Griffin DFG Home Mass.Gov Home State Agencies State Online Services ^' Massachusetts Division of Fisheries&r Wildlife Wayne F.MacCallum,Director Jr i Home Recreation Wildlife Fisheries Natural Heritage Habitat Education Search MassWildlife i Problem Animal Control (PAC) Agents Quick Links Northeast District »Find a PAC Agent »What is a PAC Agent? »Why Moving Wildlife is Harmful 2011 PAC Agents in Northeast Dictrict Town Organization Contact Phone AMESBURY ALLPEST Inc AC Harlow 978-388-8540 BEDFORD Charles Yaukoes 781-217-8103 BELLINGHAM William Spear 508-966-0190 BEVERLY General Environmental Services David Heaphy 978-767-0177 BILLERICA New Tech Pest Control Co. Inc. Robert Cianci Jr. 978-670-6423 BOSTON Boris Pest Control Michael Arlauskas 617-268-8095 BOSTON M&C Trapping Craig Spence 617-593-7093 BOSTON Boston Wildlife Control Brian Oliveri 617-892-3682 BRAINTREE Arrest-A-Pest, Inc. Edward Cavanaugh 617-548-4206 BROOKLINE Critter Catchers Jeffrey Geller 617-775-7201 BURLINGTON Waltham Pest Control Peter Rania,John Bova, Mark Enos,John Widmann 781-272-1217 BURLINGTON Kendy Pest Control Scott Glennon 781-844-1727 BURLINGTON Wildlife Control John Pettee III 781-221-7422 CANTON Baystate Wildlife Control Sean Donovan/Peter Singer 781-830-6080 DEDHAM Craig Armstrong 781-856-3299 DOVER R+S Urban Pest Control, Inc. Stephen Marken 508-785-3326 DRACUT Pest End, Inc. David Silveira, Dana Murphy 978-794-4321 FOXBOROUGH Silvernail Problem Animal Control John Silvernail 508-543-2661 FRAMINGHAM Massachusetts Animal Control Marc Thibeault 508-656-0621 FRAMINGHAM F&W Pest Control John McClellan/Graham Muise/Karl Lammi 800-287-7776 FRAMINGHAM Joe Shepard 508-879-4463 FRANKLIN Steven Cooper 508-528-7107 FRANKLIN Be-Gone Pest Management Roger Thistle 508-520-2033 _httb;U_www.ma.ss.ar,vldfwPlP[�fix��.x„t,a1;f -- i MassWildlife -PAC Agents -Northeast District Page 2 of 2 HOLBROOK Loyal Pest Management Patrick Witham 339-987-5560 LITTLETON Tom Natoli 978-772-0866 LOWELL All Seasons Pest Control Inc. Anthony Sabetti 978-937-3781 LOWELL Colonial Pest.Control David Beaulieu/Scott Winsper 800-525-8084 MARLBOROUGH Marlborough Pest Control Roy Hansen Jr., Michael Gould 508-485-3721 MEDWAY Dewey Pest&Wildlife Benjamin Hix 1-800-750-8078 METHUEN Baillargeon Pest Control Henry Baillargeon 978-683-5541 MILLIS Wildlife Animal Control Robert Quinzani 508-877-1140 NAHANT Walter's Wildlife Solutions Walter Spinelli/Joy Pechinsky Spinelli 781-581-0773 NEEDHAM NW Pest Control Robin, Ivan, Linda &John Vallerand, David Martin, Dan 781-891-5313 Vallerand, Justin Marchant NEWTON Fast Eddie's Problem Animal Control Co. Edward Gourdeau Jr. 617-630-9689 NORWOOD Environmental Health Services (EHS) John Stellberger 781-769-9111 QUINCY P. Clancy&Sons Paul Clancy/Jeanne Flaherty 617-464-1305 REVERE Commonwealth Wildlife Control Daniel McLean 781-322-7784 PEPPERELL Walker Wildlife & Pest Control Clifton Walker 978-433-6060 *SALISBURY Essex County Beaver Management *Craig W.Weir 978-462-0836 SHERBORN I.T.S. Pest and Wildfe Control Robert Carter 617-640-4202 TOPSFIELD Freedom Pest Control Co Inc Deborah Senter/Thomas Drapeau 978-373-6423 *TOWNSEND *Keith &*Mary Letourneau 978-597-5868 WAKEFIELD Bay State Pest Control Dana Dipaolo 781-245-3577 WAKEFIELD Animal Damage Control John DiBennedetto 781-246-2884 WALTHAM Critter Control of Greater Boston Edward DeMichele/Daniel Master/Benjamin Fowler 617-975-0440 WALTHAM NW Pest Control Stephen Pollert 781-891-5313 WEYMOUTH Action Pest Control Tim Murphy 781-335-7378 *=coyote certified Note: The Massachusetts Division of Fisheries&Wildlife(MassWildlife) provides external links to the websites of entities mentioned on this page as a public service.The Division does not exercise control over the content of these websites.A link's presence here should not be construed as an endorsement of its contents by MassWildlife. Last Updated: 02/22/2011 MassWildlife I Dept.Fish&Game I Energy&Env.Affairs I MassGov I Site Mao I Privacy Polic I Accessibility I Webmaster Massachusetts Division of Fisheries and Wildlife,1 Rabbit Hill Rd,Westborough,MA 01581 Tel:(508)389-6300;Fax:(508)389-7890 httn-//www mace I ail t 'I Lj Ll I In i il a v -V ; Q_ aaaa � a a u 0 o Q n .1, i 4 4 w , IRI IN � .� %�` � ,. �, , . ., �, y � � ; ' , ; t .� . ,��� . � i . ''` � � +, � � � ,�. • -. -i r� � �� ! i f lc � r f��' � F f � ` • s �J t �� � y �J � �= � �� r } � � .� ��, i �� r 1,. ., .r t ,:� . ..���� f .1 �' � ° 'r, ; �� .1� r �f' .. , . } � � '� \, � � � . . � \ J � � . \\ \ �� � . ; . , � / . � � � � j% - � . 4�y. .\ �� . . . . 5 � / . , ,t ; . , : . . � � \ � �� � . � . /q { � ' � ®� < � . � :� /.�� §�\ . \\ �� � . :�' �f° . � � `� § \: �\ . e$. y . a :�����/ � � � \"\\\v � . .�, � . � �w � � .� \ � � � . \ � . �, \ � y . � 't � : . .: \ �. �