HomeMy WebLinkAboutMicrosoft PowerPoint - Info User Group Kick Off Meeting [Compatibility Mode] FINANCIAL INFORMATION
USER ' S GROUP
Organizational Meeting
February 9 , 1999
A North Andover
Work Process
Improvement Effort
Levels of Thinking
STRUCTURE OF
S Y S T E M
PATTERNS OF
B E H A V IO R
EVENT S
FINANCIAL INFORMATION USERS '
GROUP
NPurpose -
- Create a High Performance Financial
Information System for town managers and
officials
— This is not about Technology
— Yet
DATA v. INFORMATION
Data The raw facts about our
business - recording
transactions
MInformation Data which has been
organized and refined to
create meaningful
intelligence
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INFORMATION SYSTEM
The process by which we gather data
and organize it into information
What is the level of performance of our
current data and information?
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USER' S
QUALITY MEASURES
Is our Data and Information
— Accurate ?
— Timely
— Adequate in its detail
— Consistent ?
— Accessible?
— Cost Effective ?
COMPONENTS OF
INFORMATION SYSTEMS
Transaction Systems. . .
— Information will only be as good as the data
captured?
— How accurately do we capture data?
— What data do we capture?
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COMPONENTS OF
INFORMATION SYSTEMS
MManagement Information System
— transforms transactions and data into
information and reports which can be used
to plan, monitor and control operations
— Central or Decentralized?
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COMPONENTS OF
INFORMATION SYSTEMS
MDecision Support System
— Specialized - customized information for
unstructured problems
— Executive - Long Range - Strategic
— Consistent Broad-based Access
• Public access to transactions and data directly
available to end-users and decision makers to
perform unstructured decision making
BUILDING BLOCKS
DATA Transactions
PROCESSES Our Activities
INTERFACES How people interact
within and with the
Information System
GEOGRAPHY Where data captured?
Where Processes happen?
Where Interfaces happen?
OUR CHECK LIST FOR
PROCESS IMPROVEMENT
Start with Clean Slate
— Focus on Outcomes
Customers/Users Come First
— Identify all users up front - communicate
[a Specify User Needs in Writing
— Contract Specifications
[a Honestly Assess Current Performance
Best Practices Benchmarking
Objective Measures of Performance