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Miscellaneous - 80 CHICKERING ROAD 4/30/2018 (2)
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Esq LOOZO9C9CO of aapa0 6df'99 5d('SY 6d('" F 6df'C9 Bd('Zb Bdr'Lb mm Z 6df'8£ ��'L£ Sd('S£ m Sd('Y£ OR mmm�� w FT) Sdr'££ 6d['z£ 6df L£ 15d!'o£ 6dP6Z wnm�w SdhSZ BdI'LZ Bdf'SZ SdI'SZ Bdf'bZ WNLE Fm svcv ase � OI aapa0 "Id E fi Y b s I Michele's Phone Pictures -2.24.2010 036 2 Sawyer, Susan From: Crafts, Patricia [perafts@andoverma.gov] Sent: Wednesday, March 03, 2010 8:26 AM To: Sawyer, Susan Subject: RE: Harrison's - After Project Pictures Great job! Kudos to Pam. From: Sawyer, Susan[mailto:ssawyer@townofnorthandover.com] Sent: Wednesday, February 24, 2010 11:19 AM To: Crafts, Patricia Subject: FW: Harrison's - After Project Pictures From: DelleChiaie, Pamela Sent: Wednesday, February 24, 2010 9:51 AM To: Grant, Michele; Sawyer, Susan Subject: Harrison's - After Project Pictures Michele's Phone Pictures -2.24.20: xe ■t c�: c F R T14 6 \ 4 SAC PUBLIC HEALTH DEPARTMENT Community Development Division November 13, 2009 Harrison's Roast Beef Michael McMains, owner 80 Chickering Road North Andover, MA 01845 Re: Administrative Hearing — Harrison's Roast Beef Dear Mr. McMains, This letter serves as official documentation to the Administrative Hearing conducted on Friday November 13, 2009. This meeting was attended by you Shari McMains, Ms. Michele Grant, and me. The meeting was held in response to conditions noted in the restaurant during routine inspections. The Administrative Hearing process is an informal meeting where we sit down and discuss the problems identified during an inspection, and work together to come up with a solution to them. The hearing is held when conditions are such that the health and safety of the public are endangered, or when violations are of a repeated nature; this hearing is the result of both reasons. This hearing is the last stop before future violations are brought directly to the Board of Health. Items noted below are from the November 9, 2009 Health Dept. letter. 1. General cleanliness and condition of structural elements. a. Full scrub down has been needed on more than one occasion b. Dirty walls, dirty floors, food build-up on equipment c. Damaged coving, wood shelving, tables, ceiling tiles, porous materials d. Full basement and stairs need scrub down e. walk in refrigeration condensing unit not plumbed correctly The review also identified conditions and concerns of health and safety. 1. Knowledge of Food Safety basics are not demonstrated by staff, handling roast beef without gloves etc. using grease bucket as ash tray in the kitchen 2. Wall sign indicating approval of Smoking in the kitchen — violation to state tobacco and food code laws 3. Personal food items improperly stored; iced coffee in refrigerator, beer in ice. 1600 Osgood Street, North Andover, Massachusetts 01845 Phone 978.688.9540 Fax 978.688.8476 Web www.townofnorthandover.com Harrison's —12/13/09 — 8:30-10:30 a.m. Food Safety Training Agenda Personal Hygiene Hair restraints Bare hand contact Glove use and limitations Hand washing Drinks (not on food contact surfaces) Time/Temperature Proper cooking Proper cooling Holding food at room temperature Thermometers - use/calibration/cleaning and sanitizing Food Protection Utensils - between use storage - cleaning and sanitizing every 4 hours Covering foods in storage Labeling foods - name and use -by date No foods to be stored on floor Hierarchy of raw storage Cleaning and Sanitizing Wiping cloths Wash/rinse/sanitize - use of sinks (Food vs. 3 -bay vs. Hand sink) Proper strength solutions - test kits Cleaning in General- Clean as you go! Cooking Temperatures Roast Beef 130°F (Hold at 130°F) Seafood/Fish/Eggs (immediate service) 145°F Pork/Beef/Lamb/Veal 145°F Ground Beef, Pork, Fish, (injected meat) 155°F Reheated Foods/Leftovers 165°F Stuffing/Stuffed Foods/Casseroles 165°F Poultry (ground poultry) 165°F Raw Animal Foods Cooked in Microwave 165°F Proper Cooling ■ 140°F to 70°F within 2 hours And then from ■ 70°F to 41°F or lower in the next 4 hours Before cooling food, start by reducing its size: ■ Cut larger items into smaller pieces ■ Divide large containers of food into smaller containers or shallow pans ■ Can use an ice bath and cooling wands Cold Receiving, Storage, Holding Temperatures 41°F Harrison's DAILY CLEANING SCHEDULE DAILY Roast beef slicer (every 4 hours) Cutting boards/preparation benches (every 4 hours or as needed) Can openeribracket Utensils, food containers, pots, pans Dry product containers (as needed) Flip top unit — outside and food containers Fryolator (outside area) Microwave (inside) Grill/Oven Top Food Sink and Three Compartment Sink, Drainboards, Backsplash Hand sink(s) Scale Ice Machine (outside) Reach -ins (outside — including handles) Mop Floors Dining Room Tables Chairs Floor Rest Rooms — floor/fixtures (as needed) Check for soap/paper towels/toilet paper/hot water Outside Area Free of clutter/trash Keep dumpster closed HARRISONS CLEANING SCHEDULE FLOORS WASHED FOUR TO FIVE TIMES A DAY BACKROOM TWO OR MORE PEOPLE ON A 8 HOUR SHIFT THROUGH OUT THE WEEK DATE INITIALS JOB SCRUB DOWN CELLAR STAIRS WIPE DOWN WALLS CLEAN ICE MACHINE SCRUB DOWN SINK/ AREA AROUND IT DEEP CLEAN FLOOR, COUNTER,STORAGE RACK CEILING VENT CLEANED CLEAN BARREL CEILING TILES REPLACED SLICER,COUNTER, ICE MACHINE,FLOOR AND SINKS CLEANED DAILY SLICER AREA TWO OR MORE PEOPLE ON A 8 HOUR SHIFT THROUGH OUT THE WEEK DATE INITIALS JOB CLEAN MICROWAVE AREA(MOVE AND WIPE DOWN INSIDE AND OUT) DEEP CLEAN FLOOR CLEAN REFRIGERATOR INSIDE SANITIZED DAILY CLEAN WALL BEHIND FRIDGE,GRILL AND SLICER DEEP CLEAN FLOOR SLICER,COUNTER,FRIDGE, AND GRILL CLEANED DAILY FRYOLATOR AREA DATE INITIALS TWO OR MORE PEOPLE ON A 8 HOUR SHIFT THROUGH OUT THE WEEK JOB DEEP CLEAN BRICK WALL CHANGE THE VENT COVERS DEEP CLEAN HOOD WIPE DOWN AND CLEAN BRASS HOOD DEEP CLEAN FRYOLATORS WIPE DOWN CABINETS INSIDE CLEAN DRINK MACHINE INSIDE DEEP CLEAN FLOOR REFRIGERATORS CLEANED INSIDE CHECKED WEEKLY CHECKED WEEKLY DRAINED DAILY FRIDGES,COUNTERS,DRINK MACHINE,FRYOLATOR AREA CLEANED DAILY EATING AREA ONE OR TWO PEOPLE ON A 8 HOUR SHIFT THROUGH OUT THE WEEK DATE INITIALS JOB DEEP CLEAN WALLS, DOORS AND WINDOW SILLS DEEP CLEAN BLINDS CEILING VENTS VACUUM,WIPE DOWN CHAIRS/ TABLES/WINDOWS CLEANED DAILY WEEKLY WEEKLY WEEKLY WEEKLY WEEKLY WEEKLY WEEKLY CHECKED WEEKLY WEEKLY WEEKLY WEEKLY WEEKLY WEEKLY MONTHLY WEEKLY WEEKLY WEEKLY WEEKLY WEEKLY WEEKLY WEEKLY WEEKLY WEEKLY BATHROOMS BATHROOMS ARE CLEANING TWO TO THREE TIMES A DAY DATE INITIALS JOB TWO OR MORE PEOPLE ON A 8 HOUR SHIFT THROUGH OUT THE WEEK SCRUB DOWN WALLS AND STALLS WEEKLY WALK IN AND CELLAR AREA THROUGHLY CLEANED WEEKLY HOOD FILTERS AS NEEDED HOOD VENT SYSTEM: Every six months THERE IS NO DESIGNATED PERSON TO CLEAN, IT IS EVERY EMPLOYEES RESPONSIBILITY TO MAINTAIN THE RESTAURANT 0) Ln (A is r ON Art / aj • V 6.e-- rA t o k I C<J3i�l •vv to r at i r rtr;- oar' S lit' . w.. _ .��� r;,� ,.... e—�j''�'' ' 1r N��t n .w cn �, �.�, na rr, t.. r U1 1 _ I to f r f ^ -�,. �,- r .� ., , � 's -fe- La r•; �n (A Xc Ln r_r, rj On p t7 '!IN 4k It I alp 1!9 9 t7 '!IN 4k It I In Z., T 1j) i l f 1� rA T- GU :. .Ca. 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P �% CL 0 m O= O N c 7z 0- �EE = -a rn I.¢ m `u .e.,�. y yvC; C, A m m 0 0 C O N U •y O N a D °o m LL � C a> mQ O Q LL W N N 0) 0 0 N (D cu 0 U c C6 C O O U) m Q. •U M m m J cn a) 0 O O O N 0 a) 0 �I a a) m O 0 0 a) o�(Do--Cu iii i0 i U' UEcaE !o 0UL v E_ > I U {_ 0 -0 0 a) � Q a) L m 0 N a a) r- _ y d () N n O V a) v)- U m a)cn a �U E Z> pm ao Ov cn c N O cdcco coo) O N N ZOcO U O O 8 L )n vU 3CD N �� ='co0 o a� rn�m —mEa�3 o 0) 0 0 N (D cu 0 U c C6 C O O U) m Q. •U M m m J cn a) 0 O O O N 0 a) 0 r f v C d I 7 c 0 CL c 0 �a N C O C N O j> sm O C (Vp U N LL N C Y cu O O .N a W7OpaE JW5;LL m. O O O N (6 m R Grant, Michele To: Blackburn, Lisa Subject: Harrisons-Complaint Hi Lisa, I took a complaint today about Harrison. On Sunday 1-12-2014, a customer witnessed a kid behind the counter Sweeping and picking dirt up with a dust pan, handling trash, touching his hair and face. Then put his hand on top of his French fries and placed them in the bag. Then ... One worker walked behind him Telling him "I'm going to kick your As.......". The staff was all kids. The customer did not feel comfortable speaking to any of the kids about this matter. 1-13-2014 — I spoke to Michael McMains regarding the complaint. He was concerned about what had happened and was going to discuss it with his staff. Michele E. Grant Public Health Agent Town of North Andover 1600 Osgood St I Suite 2035 North Andover, MA 01845 Phone 978.688.9540 Fax 978.688.8476 Email msrant@townofnorthandover.com Web www.TownofNorthAndover.com (h • SENDER: Complete items 1, 2,3 and 4. Q Put your address in the "RETL;RN TO" space on the -70 _ 3 reverse side. Failure to do this will prevent this card from being ra'rurned to you. The return receipt fee will provide you the name of the person delivered to and the date of , delivery. For additional fees the following services are... available. Consult postmaster for fees and check box(es) < for service(s) requested. r W1. ❑ Show to whom, date and address of delivery. 2. ❑ Restricted Delivery. V 3. Article Addressed to: 15Zlderta '.'ed tains TOi. .,onaon. St. North Ant'over Nass . 01.845 4. Type of Service: Article Number ❑ Registered ❑ Insured�j/f" 11 Certified Q COD ` ❑ Express Mail Always obtain signature of addresseeQr agent and DATE DELIVERED. 5. Si inure — Ad r' K M 6. Signo,re — Agent B X M 7. Date of Delivery C Z 8. Addra;see's Address (ONLY ifirequMed and fee pa 9 m n m V T, �J Cd Inti 0 1 cd 34 O r OyFF10E-S OF: ' APPEALS BUILDING CONSFIRVAT.ION HEAI; I'I I PLANNING Alberta McMains 920 Johnson St. O �? Town of � m e NORTH ANDOVER CHU - DIVISION OF PLANNING & COMMUNITY DEVELOPMENT North Andover, Mass. 01845 KAREN H.P. NELSON, DIRECTOR April 24 1987 re- Sanitary violations Harrisons Roast Beef 120 Main Street North Andover, Massachusetts O 1845 (617) 685-4775 In response to complaints received from abuttors to.your establishment I visited the site on April 17 1987, I found a stream of greasy water running directly from the employee entrance of the kitchen down across the parking lot of the apartments behind the building. I spoke to the manager who denied any violations until repeatedquestioning brought out the fact that the employees are accustomed to dump buckets of dirty mopwater out behind the kitchen so the water drains away to the apartments. He admitted that laziness was the justification for this practise. This is a direct violation of Commonwealth of Massachusetts regulation 590=016 which states that, sewage and liquid waste shall be disposed of by a public seweragesystem. This means the used mop rinse waterihs to,be disposed of through the buildings sanitary sewer, if you have to install a mop sink to deal with this waste water, do it. A subsequent inspection on April 23, 1987 revealed that my previousconversation with the manager had little or no effect and the greasy water was still being poured out behind the kitchen.where it runs down towards the. Apartments. Please be aware that we have no intention of letting this problem continue. As I pointed out we do not believe laziness is a satisfactory excuse for this problem. While inspecting the grease problem I Notised that the embankment around your parking lot was covered by trash and litter in various states of decay. This is a violation of CMR 590-027 and another inexcusable nuisance. You are also ordered to clean up all this litter. OFFICES OF: APPEALS BUILDING. CONSERVATION HEALTH PLANNING yORTH 1 4 Town n ems; :i r NORTH AN] CHU DIVISION C PLANNING & COMMUNI7 KAREN H.P. NELSOP If you do not submit proof to this have been made to correct both problems by the Selectmen close the restaurant and keep violations are corrected. If you feel that the proper disposa unreasonable request you have the right to within 7 days of receipt of this letter. Sincerely Sanitarian Boar of Abaith cc= Manager, Harrison Roast Beef, Village Green Condo Trust Director of Comm. Deva Town Manager mg I gc x1rr n �jtfG�lGl�' x Karen Nelson Director April 21 1987 re- Harrisons Roast Beef On April 7 1987 I investigated a complaint that grease from Harrison fryolater was being dumped out behind the kitchen. I found that grease was being stored in leakproof container and that the grtnund staining mentioned was from used mop water. I instructed the manager to find a better place to get rid of dirty water in the future and tm clean up the litter which was all over the parking lot. I will reinspect the site to verify compliance. Sincerely Health SanatoriVan B i of Health t�d Aid ' " " ` �O° Town of 12O Mimi) Street �,11'!'I:ALS o? m n NORTH ANDOVER North A11dover, . .:„ MDSSiachcaset1S (,1845 BLILDING(;ONSr @S�°"p5�4 UIVI51c)N OF ((i 17) (it3�i 477�i K\�r\ I IC)N fH HEALTH PLANNING & COMMUNITY DEVELOPMENT PLANNING KAREN M". NELSON, DIRECTOR Karen Nelson Director April 21 1987 re- Harrisons Roast Beef On April 7 1987 I investigated a complaint that grease from Harrison fryolater was being dumped out behind the kitchen. I found that grease was being stored in leakproof container and that the grtnund staining mentioned was from used mop water. I instructed the manager to find a better place to get rid of dirty water in the future and tm clean up the litter which was all over the parking lot. I will reinspect the site to verify compliance. Sincerely Health SanatoriVan B i of Health t�d Aid •i € CONDOMINIUM TRUST April 15, 1987 Board of Health Town of North Andover North Andover, Ma. 01845 Gentlemen: On April 23, 1986, Village Green Condominium Trust registered a complaint (see attached) regarding some sort of runoff of stagnating water/grease from Harrison's Restaurant being dumped on a sloping piece of property owned by Village Green Conominium Trust thus causing a 3 foot wide greasy path the length of this piece of property. This slope was heavily landscaped to afford privacy to Village Green unit owners and also act as a sound barrier from restaurant noise and patrons for the sixteen families whose homes are in close proximity. To our knowledge, nothing has been done todate regarding this health hazard. I am sure we are all aware the restaurant should have and use a grease valve or holding tank for cleaning their fryolators and filtering waste water before introduction into the sewer system. However, judging from the defacement and grayness of the surviving foliage as well as the 3 foot wide grease path running down this slope which is now commencing to erode our newly paved parking area, it would appear that waste is being dumped on our property rather than into the restaurant's tank or sewer valve. We are receiving complaints from our unit owners regarding the odor emanating from this grease path which has become a breeding ground for maggots, black flies, etc. We feel this condition is detrimental to the health and well-being of Village Green Condominium unit owners. These owners pay over $115,000 annually in taxes and we would appreciate some type of action being instituted against Harrison's Restaurant in order to eradicate this situation as quickly as possible, and before the warm summer months. Thank you for your prompt attention. Very truly yours, Trus ee Village Green Condominium Trust Post Office Box 201 o North Andover, Massachusetts 01845 • Telephone: (617) 686-0002 Julius Kay. M.D., Chairman R. Gcorge' Caron Edward J. Scanlon BOARD OF HEALTH • NORTH ANDOVER MASSACHUSETTS 01845 COMIFLA= REPORT Da. e April 23, 1986 0 sAcwus( TEL. 682-6400 Made By Village Green Cbndominium Trust 682-0632 or Address P.O. Box 201, No. Andover, MA 01845 Tel 688-2156 Nature of Complaint GREASE from fryer at Harrison's Restaurant which is leaking from the rear of the restaurant, covering slope separating property killing foliage and --• - eating into our newly paved parking lot. This grease is now a few inches thick, emiting an odor, breeding ground for insects is in process and could cause rats and roaches. This grease trail is now a health hazard for the 16 families whose back entrances and windows face the rear of Harrison's and are in close proximity to the sloping property in question. Location Harrison's, Chickering Rd., N.Andover. Ma. Occupant rPctA„rsnt + Owner or Agent Ms.Alberta McMains Address 920 Johnson- St..N. Andover. Ma 1.845 DO NOT WRITE BELOW THIS LINE rDr .e ;nvesti ated Referred-� g � _�. �• Result of Investigation C17,L1Q CVME F!?lAI (%$��P WW'&K WNJC#-J (r-)��D K,c7JGv, 4c6o �vu`i 1 -41W -F-, A &RF5P -to 21 c K•UP 6171'69 ,132 PP1J9SLY TMQ 1R 7,/;0 6dZY is PLIAle 1�1 � c✓A�� 1N A 6E7�R ('cam, �v1G� �c�;� vp_ - — Recommendations 6too6E 1 H&(,1 )90w" WjN k, 'FH&`/ G L�� M&—S5 UP �l-23 /X4S /t L-- W wares 15 57-1 (l �rfr-� IvlG p0yOUT bacL — .. 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D/B/A HARRISON'S ROAST BEEF DATE OF LOSS: 12/24/94 CLAIMANT: ROBERT CONNEARNEY Dear Sir/Madam: r W 80.R; 2 199 6# In reference to the above -captioned claim, please be advised that this letter serves as follow-up to our several correspondence issued to your office regarding this issue. We have made requests that you please inform this office of any complaints or reports that were issued to your office with regard to my insured, Harrison's Roast Beef, on or around the above date of loss of December 24, 1994. Please be advised that we have been put on notice for a possible e. coli poisoning in regards to the above-mentioned claimant. Furthermore, we request that you review your records to find out if any food borne illness reports from Harrison's Roast Beef have been issued to your office in the period of a year prior to the above -captioned date of loss. If no reports or complaints were issued, I am also requesting that you please notify this office in writing of the same. I would like to thank you for your anticipated cooperation in this matter. Verytruly yours, `,— IV, L, Kevin Kerton Inside Adjuster Wakefield Claims Office KK:pla-1 ko D9968KK.PLA o% 300 YEARS OF COMMITMENT Cowman.) U.— Im...... C-,- 6-7-12 To: North Andover Health Department — -- - 1600 Osgood St. Bldg 20 suite 2-36 North Andover, Ma. 01845 OWN kp Mot?tp AWS! From: A concerned Resident uani i�.0 ncDeQxnAF Re: Harrisons Roast Beef 80 Checkering Road North Andover, Ma. 01845 I am new to this area, a week ago I went to the Famous Harrisons to try one of their award-winning Roast Beef Sandwiches. It was a Friday noon, they were very busy, I ordered and waited for almost five to ten minuets. As I was waiting I looked around the place, the Floors, Walls, and Mop - Boards were FILTHY !!! It looked like they had NOT cleaned the place in MONTHS! I decided to look in the Men's room, it was as I assumed Filthy too ! After seeing this, had I seen the filth Before I ordered I would have Left, I'm NOT going back. When is the LAST time the Health Board inspected this place ?? Jl� ROAST BEEF SANDWICH, HOLD THE KITTENS Items from the North Andover Police logs of Jan. 15 and 16. By Bryan McGonigle I Email the author I January 17, 2011 Add a comment (0 comments) View full size Section Sponsored By new Email I Start Following I Print I ®Share on Facebook I The following are excerpts from the North Andover Police log. The information is open to the public. SATURDAY, JAN. 15 1:31 a.m. Harrison's Roast Beef reported hearing animals screeching in the walls. It turned out to be a smart cat who had her litter of kittens under the heating duct to stay warm. The staff and police left the cat and kittens alone. Pamela DelleChiaie Departmental Assistant lCommunity Development I Health Department Town of North Andover 1600 Osgood Street I Bldg 20 1 Suite 2-36 North Andover, MA 01845 2 Office - 978-688-9540 M Fax - 978-688-8476 Email - ndellechiaieotow-nofnorthandover.com T] Website http://ww-%,v.to%vnofnorthandover.com/Pages/index Grant, Michele To: Sawyer, Susan Subject: RE: Harrison's II Spoke to Michael at Harrison's. Luckily the kittens are outside under the heater. They are being fed by the neighbors in the condo's behind Harrison's Michefe E. Grant Tu6Cic IfeafthAgent %orthAndover9feafth Department NorthAndover, MA. 01845 978-688-9540 978-688-8476 - Fax, From: Sawyer, Susan Sent: Tuesday, January 25, 20114:07 PM To: Grant, Michele Subject: RE: Harrison's great From: Grant, Michele Sent: Thursday, January 20, 20118:00 AM To: Sawyer, Susan Subject: FW: Harrison's Michefe E. Grant Pud fic Weafth Agent %orthAndovergfeafth Department %orthAndover, MA. 01845 978-688-9540 978 -688 -8476 -(Fax, From: DelleChiaie, Pamela Sent: Tuesday, January 18, 20119:32 AM To: Grant, Michele Subject: Harrison's DelleChiaie, Pamela From: Sawyer, Susan Sent: Monday, December 21, 2009 8:52 AM To: Grant, Michele; DelleChiaie, Pamela Subject: Harrison's latest audit Attachments: 2009_Fourth_AuditResults_Harrisons.pdf From: Pamela Ross -Kung [mailto:prosskung@rkm.us] R Sent: Sunday, December 20, 2009 4:54 PM To: Sawyer, Susan Cc: acemcmains@gmail.com; gsmcmains@aol.com Subject: Hello Susan, I hope you weathered this storm safely. Attached is the most recent report for Harrison's. They are holding steady. The Alto Sham arrives on Tuesday. They are being trained by the manufacturer's representative. The cleaning schedule is almost complete. We will inspect again next week some time and send you a summary of our findings soon after. In the meantime, have a wonderful holiday and don't hesitate to call if you have questions. Thank you. Pamela Pamela !Rqss-Rung, WS, R,S Safe Food Management 73 South Avenue Revere, MA 02151 Tel: 617-523-5450 Cell: 781-706-0999 Fax: 781-485-0301 www.safefoodmanagement.com It is no use saying "we are doing our best. " Tou Have got to succeed in doing what is necessary. Winston Churchiff 1 Al 5 I o 1 f 7 od — management December 20, 2009 Susan Sawyer, RS, Health Director North Andover Health Department 1600 Osgood Street Building 20, Suite 2-36 North Andover, MA 01845 Dear Ms. Sawyer: I am writing in follow-up to my fifth inspection of HarrisonIsRoast Beef, which took place on Friday. We arrived just as the workers arrived and remained until the busy lunch period ended. Although they are doing a good job maintaining compliance to critical food safety issues, we did noted the following deficiencies during this audit: • Dirty cloth inside the 5 -gallon sanitizer bucket in kitchen. All wiping cloths stored in sanitizing solution must be free of debris and soil. We recommend rinsing the cloth of excess debris before placing back into the solution. • The sanitizer inside the 3 -bay sink was noted weak at 100 ppm. The sanitizer compartment was drained and refilled. Sanitizer was tested at proper strength. We discussed the need to ensure that the sanitizer is "going the distance " by checking it during a peak period and setting that as the time to change the sanitizer. We further recommended that, if necessary, they purchase a timer to remind people to change the sanitizer at a frequency based on peak work load. • Numerous wet, dirty wiping cloths noted all around the 3 -bay sink area. These cloths were not in use. So that there would be no confusion about whether these cloths are used for food or non-food contact surfaces, we recommended that they provide a covered bucket upstairs for storing dirty cloths until they can be taken downstairs. Label the bucket. 'dirty linens ". • The sanitizer inside the wiping cloth bucket out front was noted at less than 100 ppm. As stated with the three compartment sink, sanitizer must be at 200 ppms at all times. They may need to change the bucket more frequently, based on peak demand. Once they determine this time frame, they could set a time to go off, reminding everyone to change the bucket in a timely manner. • Heavy dust build-up on top of the small retail cooler holding cole slaw, potato salad, etc. • Noted a piece of wood inside the walk-in cooler downstairs. Please remove as wood is not cleanable. 73 South Avenue Revere, MA 02151 phone: 617-523-5450 fax: 781-485-0301 info@safefoodmanagement.com We are still waiting for the section of the long white cutting board closest to the roast beef slicer to be replaced or resurfaced. It is a special order and will not be addressed until after the holiday. We will conduct another inspection this week and send you a summary of our findings. Until then, please call me or Michael McMains, since he is the person in charge of the facility, if you have questions. Sincerely, 1��O\' " �, -.g �- Pamela Ross -Kung, MS, RS President C: Michael McMains Glen McMains 2 I DelleChiaie, Pamela From: Sawyer, Susan Sent: Thursday, December 17, 2009 11:20 AM To: DelleChiaie, Pamela; Grant, Michele Subject: FW: Harrisons Recent Audit Results Attachments: Fourth Inspection Harrison's 2009.doc; HARRISONS CLEANING SCHEDULE.xlsx; Harrison's Attendance List.pdf; Harrison's Training Agenda.doc From: Pamela Ross -Kung [mailto:prosskung@rkm.us] Sent: Thursday, December 17, 2009 8:20 AM To: Sawyer, Susan Cc: acemcmains@gmail.com Subject: Harrisons Recent Audit Results Good morning Susan, Attached please find most recent update regarding Harrison's. We held the training on Sunday. I have attached a copy of the agenda and attendance list. Also attached is the draft cleaning schedule. If it needs tweaking, we will send a final copy once the contract is complete. Please note: you may need legal size paper to print the cleaning schedule. We will conduct another inspection this week and send results to you by Monday. Until then, please call if you have questions. Thank you. Pamela (Pamela &ss -ung, SLS, PJ Safe Food Management 73 South Avenue Revere, MA 02151 Tel: 617-523-5450 Cell: 781-706-0999 Fax: 781-485-0301 www.safefoodmanagement.com It is no use saying We are doing our best. " You have got to succeed in doing what is necessary. Winston Churchill 1 Attendance sheet December 13, 2009 Mike McMains Glenn McMains Shari McMains Pat Sweetra Emmit Maiben SR Emmit Maiben JR Chris Richard Carlos Zabala � ShOwnSW Luke Colleen McCann Cot� Amanda Brennan Rob Gomez t Laura Gomez p�„a Aaron Bard Cody Sheehan Scott wwo;.rw Phil Carmen Gonzalez C " Harrison's —12/13/09 — 8:30-10:30 a.m. Food Safety Training Agenda Personal Hygiene Hair restraints Bare hand contact Glove use and limitations Hand washing Drinks (not on food contact surfaces) Time/Temperature Proper cooking Proper cooling Holding food at room temperature Thermometers - use/calibration/cleaning and sanitizing Food Protection Utensils - between use storage - cleaning and sanitizing every 4 hours Covering foods in storage Labeling foods - name and use -by date No foods to be stored on floor Hierarchy of raw storage Cleaning and Sanitizing Wiping cloths Wash/rinse/sanitize - use of sinks (Food vs. 3 -bay vs. Hand sink) Proper strength solutions - test kits Cleaning in General- Clean as you -go! HARRISONS CLEANING SCHEDULE FLOORS WASHED FOUR TO FIVE TIMES A DAY BACKROOM TWO OR MORE PEOPLE ON A 8 HOUR SHIFT THROUGH OUTTHE WEEK DATE INITIALS JOB SCRUB DOWN CELLAR STAIRS WIPE DOWN WALLS CLEAN ICE MACHINE SCRUB DOWN SINK/ AREA AROUND IT DEEP CLEAN FLOOR, COUNTER,STORAGE RACK CEILING VENT CLEANED CLEAN BARREL CEILING TILES REPLACED SLICER,COUNTER, ICE MACHINE,FLOOR AND SINKS CLEANED DAILY SLICER AREA TWO OR MORE PEOPLE ON A 8 HOUR SHIFT THROUGH OUT THE WEEK DATE INITIALS JOB CLEAN MICROWAVE AREA(MOVE AND WIPE DOWN INSIDE AND OUT) DEEP CLEAN FLOOR CLEAN REFRIGERATOR INSIDE SANITIZED DAILY CLEAN WALL BEHIND FRIDGE,GRILLAND SLICER DEEP CLEAN FLOOR SLICER,COUNTER,FRIDGE, AND GRILL CLEANED DAILY FRYOLATOR AREA DATE INITIALS EATING AREA DATE INITIALS TWO OR MORE PEOPLE ON A 8 HOUR SHIFT THROUGH OUT THE WEEK JOB DEEP CLEAN BRICK WALL CHANGE THE VENT COVERS DEEP CLEAN HOOD WIPE DOWN AND CLEAN BRASS HOOD DEEP CLEAN FRYOLATORS WIPE DOWN CABINETS INSIDE CLEAN DRINK MACHINE INSIDE DEEP CLEAN FLOOR REFRIGERATORS CLEANED INSIDE CHECKED WEEKLY CHECKED WEEKLY DRAINED DAILY FRIDGES,COUNTERS,DRINK MACHINE,FRYOLATOR AREA CLEANED DAILY ONE OR TWO PEOPLE ON A 8 HOUR SHIFT THROUGH OUT THE WEEK JOB DEEP CLEAN WALLS, DOORS AND WINDOW SILLS DEEP CLEAN BLINDS CEILING VENTS VACUUM,WIPE DOWN CHAIRS/TABLES/WINDOWS CLEANED DAILY WEEKLY WEEKLY WEEKLY WEEKLY WEEKLY WEEKLY WEEKLY CHECKED WEEKLY WEEKLY WEEKLY WEEKLY WEEKLY WEEKLY MONTHLY WEEKLY WEEKLY WEEKLY WEEKLY WEEKLY WEEKLY WEEKLY WEEKLY WEEKLY BATHROOMS BATHROOMS ARE CLEANING TWO TO THREE TIMES A DAY DATE INITIALS JOB TWO OR MORE PEOPLE ON A 8 HOUR SHIFT THROUGH OUT THE WEEK SCRUB DOWN WALLS AND STALLS WEEKLY WALK IN AND CELLAR AREA THROUGHLY CLEANED WEEKLY INITIALS WILL INDICATE WHO DID THE JOBS THAT WEEK THERE IS NO DESIGNATED PERSON TO CLEAN, IT IS EVERY EMPLOYEES RESPONSIBILITY TO MAINTAIN THE RESTAURANT BACKROOM DATE INITIALS SLICER AREA DATE INITIALS HARRISONS CLEANING SCHEDULE FLOORS WASHED FOUR TO FIVE TIMES A DAY TWO OR MORE PEOPLE ON A 8 HOUR SHIFT THROUGH OUT THE WEEK JOB SCRUB DOWN CELLAR STAIRS WIPE DOWN WALLS CLEAN ICE MACHINE SCRUB DOWN SINK/ AREA AROUND IT DEEP CLEAN FLOOR, COUNTER,STORAGE RACK CEILING VENT CLEANED CLEAN BARREL CEILING TILES REPLACED SLICER,COUNTER, ICE MACHINE,FLOOR AND SINKS CLEANED DAILY TWO OR MORE PEOPLE ON A 8 HOUR SHIFT THROUGH OUT THE WEEK JOB CLEAN MICROWAVE AREA(MOVE AND WIPE DOWN INSIDE AND OUT) DEEP CLEAN FLOOR CLEAN REFRIGERATOR INSIDE SANITIZED DAILY CLEAN WALL BEHIND FRIDGE,GRILL AND SLICER DEEP CLEAN FLOOR SLICER,COUNTER,FRIDGE, AND GRILL CLEANED DAILY FRYOLATOR AREA DATE INITIALS TWO OR MORE PEOPLE ON A 8 HOUR SHIFT THROUGH OUT THE WEEK JOB DEEP CLEAN BRICK WALL CHANGE THE VENT COVERS DEEP CLEAN HOOD WIPE DOWN AND CLEAN BRASS HOOD DEEP CLEAN FRYOLATORS WIPE DOWN CABINETS INSIDE CLEAN DRINK MACHINE INSIDE DEEP CLEAN FLOOR REFRIGERATORS CLEANED INSIDE CHECKED WEEKLY CHECKED WEEKLY DRAINED DAILY FRIDGES,COUNTERS,DRINK MACHINE,FRYOLATOR AREA CLEANED DAILY EATING AREA ONE OR TWO PEOPLE ON A 8 HOUR SHIFT THROUGH OUT THE WEEK DATE INITIALS JOB DEEP CLEAN WALLS, DOORS AND WINDOW SILLS DEEP CLEAN BLINDS CEILING VENTS VACUUM,WIPE DOWN CHAIRS/TABLES/WINDOWS CLEANED DAILY WEEKLY WEEKLY WEEKLY WEEKLY WEEKLY WEEKLY WEEKLY CHECKED WEEKLY WEEKLY WEEKLY WEEKLY WEEKLY WEEKLY MONTHLY WEEKLY WEEKLY WEEKLY WEEKLY WEEKLY WEEKLY WEEKLY WEEKLY WEEKLY BATHROOMS BATHROOMS ARE CLEANING TWO TO THREE TIMES A DAY DATE INITIALS JOB TWO OR MORE PEOPLE ON A 8 HOUR SHIFT THROUGH OUT THE WEEK SCRUB DOWN WALLS AND STALLS WEEKLY WALK IN AND CELLAR AREA THROUGHLY CLEANED WEEKLY INITIALS WILL INDICATE WHO DID THE JOBS THAT WEEK THERE IS NO DESIGNATED PERSON TO CLEAN, IT IS EVERY EMPLOYEES RESPONSIBILITY TO MAINTAIN THE RESTAURANT a s FRIDGES,COUNTERS,DRINK MACHINE,FRYOLATOR AREA CLEANED DAILY EATING AREA ONE OR TWO PEOPLE ON A 8 HOUR SHIFTTHROUGH OUTTHE WEEK DATE INITIALS JOB DEEP CLEAN WALLS, DOORS AND WINDOW SILLS WEEKLY DEEP CLEAN BLINDS WEEKLY CEILING VENTS WEEKLY VACUUM,WIPE DOWN CHAIRS/TABLES/WINDOWS CLEANED DAILY BATHROOMS BATHROOMS ARE CLEANING TWO TO THREE TIMES A DAY DATE INITIALS JOB TWO OR MORE PEOPLE ON A 8 HOUR SHIFT THROUGH OUT THE WEEK SCRUB DOWN WALLS AND STALLS WEEKLY WALK IN AND CELLAR AREA THROUGHLY CLEANED WEEKLY INITIALS WILL INDICATE WHO DID THE JOBS THAT WEEK THERE IS NO DESIGNATED PERSON TO CLEAN, IT IS EVERY EMPLOYEES RESPONSIBILITY TO MAINTAIN THE RESTAURANT HARRISONS CLEANING SCHEDULE FLOORS WASHED FOUR TO FIVE TIMES A DAY BACKROOM TWO OR MORE PEOPLE ON A 8 HOUR SHIFT THROUGH OUTTHE WEEK DATE INITIALS JOB SCRUB DOWN CELLAR STAIRS WEEKLY WIPE DOWN WALLS WEEKLY CLEAN ICE MACHINE WEEKLY SCRUB DOWN SINK /AREA AROUND IT WEEKLY DEEP CLEAN FLOOR, COUNTER,STORAGE RACK WEEKLY CEILING VENT CLEANED WEEKLY CLEAN BARREL WEEKLY CEILING TILES REPLACED CHECKED WEEKLY SLICER,COUNTER, ICE MACHINE,FLOOR AND SINKS CLEANED DAILY SLICER AREA TWO OR MORE PEOPLE ON A 8 HOUR SHIFTTHROUGH OUTTHE WEEK DATE INITIALS JOB CLEAN MICROWAVE AREA(MOVE AND WIPE DOWN INSIDE AND OUT) WEEKLY DEEP CLEAN FLOOR WEEKLY CLEAN REFRIGERATOR INSIDE SANITIZED DAILY WEEKLY CLEAN WALL BEHIND FRIDGE,GRILL AND SLICER WEEKLY DEEP CLEAN FLOOR WEEKLY SLICER,COUNTER,FRIDGE, AND GRILL CLEANED DAILY FRYOLATOR AREA TWO OR MORE PEOPLE ON A 8 HOUR SHIFT THROUGH OUT THE WEEK DATE INITIALS JOB DEEP CLEAN BRICK WALL MONTHLY CHANGE THE VENT COVERS CHECKED WEEKLY DEEP CLEAN HOOD CHECKED WEEKLY WIPE DOWN AND CLEAN BRASS HOOD WEEKLY DEEP CLEAN FRYOLATORS DRAINED DAILY WEEKLY WIPE DOWN CABINETS INSIDE WEEKLY CLEAN DRINK MACHINE INSIDE WEEKLY DEEP CLEAN FLOOR WEEKLY REFRIGERATORS CLEANED INSIDE WEEKLY FRIDGES,COUNTERS,DRINK MACHINE,FRYOLATOR AREA CLEANED DAILY EATING AREA ONE OR TWO PEOPLE ON A 8 HOUR SHIFTTHROUGH OUTTHE WEEK DATE INITIALS JOB DEEP CLEAN WALLS, DOORS AND WINDOW SILLS WEEKLY DEEP CLEAN BLINDS WEEKLY CEILING VENTS WEEKLY VACUUM,WIPE DOWN CHAIRS/TABLES/WINDOWS CLEANED DAILY BATHROOMS BATHROOMS ARE CLEANING TWO TO THREE TIMES A DAY DATE INITIALS JOB TWO OR MORE PEOPLE ON A 8 HOUR SHIFT THROUGH OUT THE WEEK SCRUB DOWN WALLS AND STALLS WEEKLY WALK IN AND CELLAR AREA THROUGHLY CLEANED WEEKLY INITIALS WILL INDICATE WHO DID THE JOBS THAT WEEK THERE IS NO DESIGNATED PERSON TO CLEAN, IT IS EVERY EMPLOYEES RESPONSIBILITY TO MAINTAIN THE RESTAURANT November 9, 2009 Harrison's Roast Beef Michael McMains, owner 80 Chickering Road North Andover, MA 01845 NORTF1 O�tt►.e° ib�ti O O �t PUBLIC HEALTH DEPARTMENT (ommunity Development Division Re: Administrative Hearing — Harrison's Roast Beef Dear Mr. McMains, This letter serves as an official notice to you, as the owner of Harrison's Roast Beef, for an Administrative Hearing to be held at the North Andover Health Department. This meeting is scheduled for Friday, November 13, 2009 at 9:30 AM. Please contact the Health Department to confirm your availability or request an alternate time if necessary; no later than 5 days from this notice. The Administrative Hearing process is an informal meeting where we sit down and discuss the problems identified during an inspection, and work together to come up with a solution to them. The hearing is held when either; conditions are such that the health and safety of the public are endangered, or when violations are repeat in nature; this hearing is the result of both reasons. This hearing is the last stop before future violations are brought directly to the Board of Health. A review of previous inspection reports shows that the following issues seem to be reoccurring themes in inspections: General cleanliness and condition of structural elements. a. Full scrub down has been needed on more than one occasion b. Dirty walls, dirty floors, food build-up on equipment c. Damaged coving, wood shelving, tables, ceiling tiles, porous materials d. Full basement and stairs need scrub down e. walk in refrigeration condensing unit not plumbed correctly The review also identified conditions and concerns of health and safety. 1. Knowledge of Food Safety basics are not demonstrated by staff; handling roast beef without gloves etc. using grease bucket as ash tray in the kitchen 2. Wall sign indicating approval of Smoking in the kitchen — violation to state 1600 Osgood Street, North Andover, Massachusetts 01845 Phone 978.688.9540 Fax 978.688.8476 Web www.townofnorthandover.com tobacco and food code laws 3. Personal food items improperly stored; iced coffee in refrigerator, beer in ice. During the meeting it is expected that we will identify and agree on clear expectations towards a common goal of providing safe food to the public. The inability to achieve that goal will result in an appearance before the Board of Health. Thank you for your time and cooperation in this matter. Sincerely, Susan Sawyer, REHS. RS Cc: Dr. Thomas Trowbridge, Board of Health Chairman 1600 Osgood Street, North Andover, Massachusetts 01845 Phone 918.688.9540 Fax 918.688.8416 Web www.townofnorthandover.com t Fbtbry60, Of ~ c � eb PUBLIC HEALTH DEPARTMENT (ommunity Development Division November 13, 2009 Harrison's Roast Beef Michael McMains, owner 80 Chickering Road North Andover, MA 01845 Re: Administrative Hearing — Harrison's Roast Beef Dear Mr. McMains, /,/, j , D/,- /,., �, r_ CL This letter serves as official documentation to the Administrative Hearing conducted on Friday November 13, 2009. This meeting was attended by you Shari McMains, Ms. Michele Grant, and me. The meeting was held in response to conditions noted in the restaurant during routine inspections. The Administrative Hearing process is an informal meeting where we sit down and discuss the problems identified during an inspection, and work together to come up with a solution to them. The hearing is held when conditions are such that the health and safety of the public are endangered, or when violations are of a repeated nature; this hearing is the result of both reasons. This hearing is the last stop before future violations are brought directly to the Board of Health. Items noted below are from the November 9, 2009 Health Dept. letter. 1. General cleanliness and condition of structural elements. a. Full scrub down has been needed on more than one occasion b. Dirty walls, dirty floors, food build-up on equipment c. Damaged coving, wood shelving, tables, ceiling tiles, porous materials d. Full basement and stairs need scrub down e. walk in refrigeration condensing unit not plumbed correctly The review also identified conditions and concerns of health and safety. 1. Knowledge of Food Safety basics are not demonstrated by staff; handling roast beef without gloves etc. using grease bucket as ash tray in the kitchen 2. Wall sign indicating approval of Smoking in the kitchen — violation to state tobacco and food code laws 3. Personal food items improperly stored; iced coffee in refrigerator, beer in ice. 1600 Osgood Street, North Andover, Massachusetts 01845 Phone 978.688.9540 Fax 978.688.8416 Web www.townofnorthandover.com 1 During our discussion, you agreed with the Health Department that: 1. Within 48 hours a Food Safety Consultant will be contacted to provide consulting services and education 2. Within 14 days consultant: a. must perform initial assessment of establishment b. must determine gaps in training, equipment needs and premises condition. c. must determine a plan of action to fully comply with the Food Code d. determine a training plan, including oversight of the employees post training. (Details of hours needed to be recommended by consultant) e. submit plan of action for Health Department review f. consultant must visit the following at least once a week for the first 2 months 3. Within 30 days consultant must visit the establishment at conduct training and implement plan 4. Consultant must submit a summary finding in writing to the Health Department following each visit. As a part of the above plan; Daily, Weekly, Monthly cleaning schedules must be instituted. It is requested that at minimum all records be kept for 30 days on site. 5. The consultant must determine if future intervention is needed to verify implementation of plan and submit recommendation to the Health Department. Thank you for your effort and cooperation. Your establishment will continue to be monitored and inspected twice annually in compliance with the MA Food Code. The Health Department appreciates your recommitment to the Town of North Andover and to the great responsibility of serving safe food to the public. Sincerely, Susan Sawyer, REHS. RS Cc: Dr. Thomas Trowbridge, Board of Health Chairman 1600 Osgood Street, North Andover, Massachusetts 01845 Phone 918.688.9540 Fax 918.688.8416 Web www.townofnorthandover.com tkO RTH 1%.EO , 6i 3, ht.:11, �1' 6 0 0 * IO ♦wK� ift * �. �_ COCMIC1YMKk , PUBLIC HEALTH DEPARTMENT (ommunity Development Division November 9, 2009 Harrison's Roast Beef Michael McMains, owner 80 Chickering Road North Andover, MA 01845 Re: Administrative Hearing — Harrison's Roast Beef Dear Mr. McMains, This letter serves as an official notice to you, as the owner of Harrison's Roast Beef, for an Administrative Hearing to be held at the North Andover Health Department. This meeting is scheduled for Friday, November 13, 2009 at 9:30 AM. Please contact the Health Department to confirm your availability or request an alternate time if necessary; no later than 5 days from this notice. The Administrative Hearing process is an informal meeting where we sit down and discuss the problems identified during an inspection, and work together to come up with a solution to them. The hearing is held when either; conditions are such that the health and safety of the public are endangered, or when violations are repeat in nature; this hearing is the result of both reasons. This hearing is the last stop before future violations are brought directly to the Board of Health. A review of previous inspection reports shows that the following issues seem to be reoccurring themes in inspections: 1. General cleanliness and condition of structural elements. a. Full scrub down has been needed on more than one occasion b. Dirty walls, dirty floors, food build-up on equipment c. Damaged coving, wood shelving, tables, ceiling tiles, porous materials d. Full basement and stairs need scrub down e. walk in refrigeration condensing unit not plumbed correctly The review also identified conditions and concerns of health and safety. 1. Knowledge of Food Safety basics are not demonstrated by staff; handling roast beef without gloves etc. using grease bucket as ash tray in the kitchen 2. Wall sign indicating approval of Smoking in the kitchen — violation to state tobacco and food code laws 3. Personal food items improperly stored; iced coffee in refrigerator, beer in ice. During the meeting it is expected that we will identify and agree on clear expectations towards a common goal of providing safe food to the public. The inability to achieve that goal will result in an appearance before the Board of Health. Thank you for your time and cooperation in this matter. Sincer yam% i �usan Sawyer, RE S. R Cc: Dr. Thomas Trowbridge, Board of Health Chairman 1600 Osgood Street, North Andover, Massachusetts 01845 Phone 978.688.9540 Fax 978.688.8476 Web www.townofnorthandover.com Insurance June 13, 1995 North Andover Town Hall Annex c/o North Andover Board of Health 146 Main Street North Andover, MA 01845 Commercial Union Insurance Companies 401 Edgewater Place, Suite 530 Wakefield, Massachusetts 01880-1289 OUR INSURED: MICHAEL GLENN, INC. D/B/A HARRISON'S ROAST BEEF DATE OF LOSS: 12/24/94 CLAIMANT: ROBERT CONNEARNEY Dear Sir/Madam: In reference to the above -captioned claim, please be advised that this letter is intended to be a follow-up to my letter dated May 25, 1995. At that time I requested that you please inform this office if any complaints/reports were issued to your office in regard to my insured, Harrison's Roast Beef on or around the above date of loss of December 24, 1994. Please be advised that we have been put on notice for a possible E. Coli poisoning in regard to the above-mentioned claimant. If any inspections were done on our insured's premises or any other reports were issued to your office in regard to any alleged food poisoning we are requesting that you please submit any documentation that you might have in regard to those incidents to my attention. If no reports or complaints were issued I am also requesting that you please notify this office of the same. D2285GH.PBC a$G- 0('i -k9 P -2- I would like to thank you for your anticipated cooperation in this matter. Very truly yours, Gregg Hooper Inside Adjuster Wakefield Claims (617) 224-2211 GH:pbc-1 D2285GH.PBC PHONE CALL. A.M. FOR DATE TIME -WOWED OF RETURNED PHONE _ t 1 YOUR GALL AREA CODE ,NUMBER EX EN ON P CALI MESSAGE WILL CALL AGAIN GAME TO ryu SEE YOU WANTS TO I SEE YOU SIGNED O FORM 4003 - -- - - ---- UL L. �'�-' ��� C-- �, L r �..`'7 � C' �ay.�-�- �-e , 1 v �„ A ��0 r .'A Insurance May 25, 1995 North Andover Town Hall Annex c/o North Andover Board of Health 146 Main Street North Andover, MA 01845 Attention: Sandra Starr Commercial Union Insurance Companies 401 Edgewater Place, Suite 530 Wakefield, Massachusetts 01880-1289 OUR INSURED: MICHAEL GLENN, INC. D/B/A F?ARRISON'S ROAST BEEF DATE OF LOSS: DECEMBER 24, 1994 OUR CLAIMANT: ROBERT CONNEARNEY Dear Ms. Starr: In reference to the above -captioned claim, please be advised that I was informed that you are in charge of the Board of Health in the Town of North Andover. At this time, I am requesting that you please inform this office if any complaints/reports were issued to your office in regards to my insured, Harrison's Roast Beef, on or around the above-mentioned date of December 24, 1994. Please be advised that we have been put on notice for a possible E. coli poisoning in regards to the above-mentioned claimant. If any inspections were done for our insured's premises or any other reports were issued to your office in regards to any alleged food poisoning, I am requesting that you please submit any documentation that you might have in regards to those incidents. If no reports or complaints were issued, I am also requesting that you please notify this office of the same. D6919GH.PDH f s '-Y � '�=�_".""_ --f • .;., �--,.. ,. -�---� - sir. � •. •w .+� WA If you have any additional questions or concerns, please feel free to contact me at (617) 224-2211, Monday through Friday during the working hours of 7:15 a.m. to 3:30 p.m. Gregg P Hoo r Inside Adjuster Wakefield Claims (617) 224-2211 GH: pdh-2 D6919GH.PDH T N C: 3 C O 00 M E `o LL cn a 371 890 463 Receipt for Certified Mail M No Insurance Coverage Provided MJ EDSTATES Do not use for International Mail POSTAI SERVICE (See Reverse) Sent to Kevin Kerton Ad'uste Street and No. Comm. Union Ins Co. P.O., State and ZIP Code Wakefield MA 01880 Postage $ 2.52 Certified Fee Special Delivery Fee Restricted Delivery Fee Return Receipt Showing to Whom & Date Delivered Return Receipt Showing to Whom, Date, and Addressee's Address TOTAL Postage & Fees Postmark or Date sent 7/25/96 (esJaAa6f) ie6L ©nr 1008E Aa s _ \ }\\ 4. §} \ &2@ Cl) � CL }\ - } ca \I ) r|■ m o §a -_ ��ca o j E\ \ 'E E` E - \\ \\\ o \\ \\ \ e■ - )_ E / U3 _� a%/f ow ; _ §§ E -§> E - 4c C.3 2 9 L § t ;Ef» �� k m k6 CO)� - f ;} 21 f a§ E� a � w gm e CL {�kLUC.3;\q0 _ ;U, «- - k / C.2 _- _> _ Ci mf]■ Town of North Andover OFFICE OF COMMUNITY DEVELOPMENT AND SERVICES 146 Main Street North Andover, Massachusetts 01845 WILLIAM J. SCOTT Director Kevin Kerton, Adjuster Commercial Union Insurance Co. 401 Edgewater Place, Suite 530 Wakefield, MA 01880-1289 Dear Mr. Kerton: July 25, 1996 Certified# P 371 890 463 't0 'e L�l D 0 �{ 1�ii0 In reference to the claim regarding Robert Connearney and Harrison's Roast Beef, I have enclosed the documents we have in our files. There are no other reports concerning this complaint or any other complaint within the one year prior to the claim in reference to this establishment. If you have any further questions please feel free to contact me at the numbers below. Sincerej, f Susan Ford, Health Inspector Enclosures: 8 pages BOARD OF APPEALS 688-9541 BUILDING 688-9545 CONSERVATION 688-9530 HEALTH 688-9540 PLANNING 688-9535 MARNIK & SULLIVAN Attomeys-at-Law One Newbury Street Peabody, Massachusetts 01960 508.535.7007 Fax 508.535.8088 TOWN CF . �6-R ZIL1��;,, o� Michael P. Marnik William F. Sullivan* q *Also admitted in New York 2 31995 December 18, 1996 i Town of North Andover �-- i Board of Health Town Hall Annex 146 Main Street North Andover, MA 01845 ATTN: Debra R. RE: Robert Connearney v. Michael Glenn d/b/a Harrison's Roast Beef Essex Superior Court Civil Action No. 95-2363 D Dear Debra: Please be advised that this office represents Michael Glenn d/b/a Harrison's Roast Beef. Harrison's is being sued by Robert Connearney, who ate at Harrison's on or about December 23, 1994, and claims that he contracted food poisoning at said restaurant. At this time, we are starting to review this case from a medical standpoint, and in order to properly prepare our defense, we need to know whether or not there were any other reports of food -related illnesses reported on December 23 or December 24, 1994, by anybody in the area. Wculd you kindly review your records and advise. If you have any questions regarding this matter, please do not hesitate to call me. Thank you for your courtesy and cooperation in this matter. Very truly yours, MARNIK & SULLIVAN 4444—N -l" William F. Sullivan F:\JEAN\MISCLET\CU-CASES\GLENN.CON\BRD-HLTH.LT2 . rA . • • L) • W', lMA, ,�Minn.� .. TO DATE I� TIME AM 3 PM FROM AREA CODE / `, ` NO. b r V 77 - VEXT. OF t 6� J m E 13u S S A G E SIGNED PHONED ❑ BACK CALL RNED S ENYOU � AGAIN�LL ❑ WAS 3N URGENT Please ask for -William F. Sullivan,l�q (508) 535-7007 fiORM 494 - SUMMgNS WITH OFFICERS RETURN HOBBS & WARREN. INC PUBLISHERS DUCES TEC'UM REVISED DEC. 1971 BOSTON. MASS. i �4r f9outbt =rttiflj of tts tt,c or##� Essex ........................................................ ss. Keeper of the Records U�A.-------•--••--•.................................••----- ------ Town of North Andover, Board of Health ------------------------•---.....--------•-----•---........-•----.................--------•----------•--•---------------•---••-------------------------------- ......... 30 ... &chQo].---$.tree North Andoverr---MA-•-------•-----------------•------------••----------------••- greeting. Vau nr¢ 4crebg ratninnnbEa, in the name of The Commonwealth of Massachusetts, to appear before the.... Lawrence District Court ....................... 381 Common Street holden at__Lawrenoe.,._.MA..... within and for the county of ............ ____Essex on the ........... 16.th-............................................... day of-----•-•-- September,...1.997 at 9_;-00 ........... O'clock in the .... fore_.noon, and from day to day thereafter, until the action hereinafter named is beard by said Court, to give evidence of what you know relating to an action Of civil,then and there to be heard and tried between______________•_.------• ......... Rabezt--- Cmmnaarney.................................................................................... Plaintiff , and ......... MiChLae.1...Glexin... d/-b/.a-.-Harr.j:sQn's_.Roast--Beef Defendant ,azzd you are further required to bring with, you................................................................. -------------------------- �n..and.._aeQrd_s..regardncL__any__ food related illnesses -------------------------------------- reported to your office associated with Harrison's Roast Beef, --------------------------------------•-------•---...------....................----•--•----....--••-------•---...---...---------------......................... .......... 80 ... Chickeriag.-Road, ...N.orth... nr_lover.,_..MA..fQr..the..period..................... .......... ecember_-23_,.__December_ 24..and--December_ 25.,-_.1.921 . --------------- J�rrrnf fail nw, as you will answer your default under the pains and penalties in the law in that behalf made and provided. Ua2eb xt . Peabody,.. MA. the 1...th. day of September A. D. 199 7 ------------------- ------- ----------- Notary Puoii —Jus ce ci the Pcacc My Commission expires May 18, 2001 RETURN OF SERVICE 1 this day summoned the within named to appear and give evidence rt Coujrl as irithiti directed by delivering to .................................. in hand,—leaving at last and usual place of abode, to wit: No ................... ................................... ---------- .................................... .................... ..... Street, i.n the....................................Distric-t of said, an attested copy of the subpoenatoget,h.rr with...... ..... ...................fees for attendance and travrl Service and Travel Police Offleer, Constable, Deputy Sheriff Cop. I'd. Witness It being necessary I actually used a motor Motor Vehicle t,eh.icle the distance of................miles in the, service of this process Police Officer, Constable, Deputy Sheriff Subscribed and sworn to beforr nze.............. .................................................. This day of . 19 .......................................................................................... Kotary Public My commission expires 19_ r � RETURN OF SERVICE 1 this day summoned the within named to appear and give evidence rt Coujrl as irithiti directed by delivering to .................................. in hand,—leaving at last and usual place of abode, to wit: No ................... ................................... ---------- .................................... .................... ..... Street, i.n the....................................Distric-t of said, an attested copy of the subpoenatoget,h.rr with...... ..... ...................fees for attendance and travrl Service and Travel Police Offleer, Constable, Deputy Sheriff Cop. I'd. Witness It being necessary I actually used a motor Motor Vehicle t,eh.icle the distance of................miles in the, service of this process Police Officer, Constable, Deputy Sheriff Subscribed and sworn to beforr nze.............. .................................................. This day of . 19 .......................................................................................... Kotary Public My commission expires 19_ 5tr 11-1y7� 1J• n' ESSEX, ss. The Commonwealth of Massachusetts LAWRENCE DISTRICT COURT C.A. No. 9618 RM 74 T0: Keeper of Records NORTH ANDOVER BOARD OF HEALTH 30 School Street North Andover, Massachusetts 01845 9,�q Lid �qG Fq� TCOq�� Fa �sr� qs�F. ......................................................................................................... greeting. You are hereby commanded, in the name of The Commonwealth of Massachusetts, to appear before the District Court holden at ,Lawrence within and for the county of Essex on TUESDAY, SEPTEMBER 16,199 7 at 9.- 00 o'clock in the forenoon, and from day to day therafier, until the action hereinafter named is heard by said Court, to give evidence of what you know relating to an action of ton then and there to be heard and tried between ROBERT CONNEARNEY, Piaintiff , and MICHAEL 61,ENN, d1&1a HAMUSON'S ROAST BEEF, Defendant , and you are further required to bring with. you: See amrched Schedule A. Hereof fail not, as you will answer your default under the pains and penalties in the law in the behalf made and provided. Dated at .... ................ the ............ TAY........... ..day of ... A.D. 19.,7.7 ................ - , .. Notuy hVic ust S the. Peace 4 15:40 FROM COSGROVE EISENBERG KILEY TO 7701700 P.04 SCHEDULE "A" The witness is requested to bring all documents relating to the following: The complete records of any and all inspections, reinspections, or any. other material relating to HARRISON'S ROAST BEEF located at 80 Chickering Road, North Andover, Massacbusetts. [Click here and type address] To: Attorney Joel Bard Fax: 617 654-1735 From: Susan Ford, N. Andover Health Insp. Date: September 12, 1997 Re: record summons Pages: 2 CC: ❑ Urgent ❑ For Review ❑ Please Comment X Please Reply ❑ Please Recycle Date 12/4/97 Complainant: Grace Saulnier 115 E. Main E. Hampstead, NH # (603) 382-9263 Establishment: Harrison's Roast Beef Owner: David McMains 80 Chickering Road #(978) 686-9236 Mother: Mildred Torrisi 30 Davis Road N. Andover, MA 682-5337 Complaint: Harrison's -12/3/97 eating with mother - found something hard in the roast beef - stated by worker to be buckshot. At least five pellets of shot found. Did not keep the shot. Dental bill submitted from visit after the incident. Inspection Date 12/5/97 - Susan Ford, Inspector, and Sandra Starr, Agent, went to Harrison's. Spoke with owner, David McMains about the incident. He stated that this was a rare event, but beef does come with buckshot unknowingly. He said that as soon as he heard the metal in the slicer he through out the entire piece of beef. Inspector requested the name and phone number of the supplier for follow up. Called beef supplier, Steve Dougherty, 687-9158 left message He returned the call. He can not be sure which supplier this beef came from. Stated that the presence of buckshot in the meat is rare, but does happen. It would most probably happen on the farm. Received a phone call from a relative of the complainant regarding the status of the inspection of Harrison's. Discussed findings. S. Ford called the complainant and discussed findings. Copy of the report was requested by the complainant. Sent 12/18/97 No further action ��E 6f-7_1 •••��%R%j I,VUU - .p/J,000 21.03 Between $76,000 - $100,000 21.04 Between $101,000 - $125,000 21.05 More than $125,000 22.00 How long have you lived in No, (LIVNA) 22.01 Less than 1 year 22.02 One - five years 22.03 Five - ten years 22.04 Ten - fifteen years 22.05 Fifteen + years 22.06 All my life 23.00 How many people are there in! READ (POPHSE) 23.01 One 23.04 Four 23.02 Two 23.05 Five 23.03 Three 23.06 Six 23.07 More TO DA E TIME AM ' PM FROM Z—I r AREA ODE 6 l % �e. NO. OF OF 6,t ; l EXT 9 7 .7,S-,e ✓ v EXT. m E S E F S S S A G A E G E SIGNED PHONEg CALL RETURNED WANTS � WILL CALL E] WAS IN 0 URGENT PHONED BACK CALL WILL CALL WAS IN El URGENT TO DATETIME AM ' PM FROM AREA DE �e. ,0( r'r NO. f % � !�/ • �� OF C✓ ` .7,S-,e iff EXT. E S S A G E SIGNED PHONED L ETURNED WANTS TO � WILL CALL WAS IN El URGENT BA CALL SEE YOU AGAIN COMPLAINT NUMBER DATE: �L g 7 COMPLAINTANT : o x J4efE �� �/C �c%" CLOSE DATE: 11'-3- 6• ,419-/ A-) ADDRESS: A/� PHONE: OWNER: L7a v� d. c!"1a..;., s PHONE #: Q 7P 6 Y,� 36 ADDRESS: INSPECTION DATE: ORDER L DATE: COMPLAINT: 1'w'e'l15dv'5- /2/3 57'747— b `25 1,9 r �� S ��v�E- ��LETS d �= shta,;- jd0xkb ACTION: /4#97 =15P. MOM, Ml�_bleo 7-012,051 30 bAv15 573 3 ce e- G. ✓c7 LOQ) ' DATE PATIENT NAME DESCRIPTION : PROCEDURE DOCTOR AMOUNT - :Open Balance prior to 10/15/97: 95.00 11/19/97:Robert :Periodic oral examination 00120: SJM 14.00** 11/19/97: Robert :Prophylaxis -adult 01110 SJM 46.00** 11/19/97:Robert :Bitewings -two films 00272: SJM 22.00** 12/04/97:Grace :Emergency oral examination 00130: CDW 30.00** 12/04/97: Grace Single x-ray 00220 : CDW _155:00** -12/04/97: Grace _ Additional x-rays 00230 : CDW -°-15-.-.00** -10/20/97:Robert :Delta Dental Ma : 09/24: CDW -_36-.60CR 12/03/97: :Payment by check #317 : PMT : CDW 59.000R ** Submitted to insurance. CLOSING DATE .OVER 30 DAYS OVER 60 DAYS.:.. OVER.90 DAYS LAST PAYMENT : AMOUNT DUE 12/04/97 0.00 0.00 0.00 12/03/97 .59.00 142.00 REMINDER: Grace has an appointment on 02/25/98 at 9:15AM. REMIT TO: Charles D. White D.M.D. PA. 29 Island Pond Rd. Atkinson, NH 03811 Telephone: (603) 362-5582 MARNIK & SULLIVAN Attorneys -at -Law One Newbury Street Peabody, Massachusetts 01960 508.535-7007 Fax 508.535.8088 Michael P. Marnik William F. Sullivan* *Also admitted in New York Town of North Andover Board of Health Town Hall Annex 146 Main Street North Andover, MA 01845 ATTN: Debra R. December 18, i I 1996 3 C4 f; RE: Robert Connearney v. Michael Glenn d/b/a Harrison's Roast Beef Essex Superior Court Civil Action No. 95-2363 D Dear Debra: Please be advised that this office represents Michael Glenn d/b/a Harrison's Roast Beef. Harrison's is being sued by Robert Connearney, who ate at Harrison's on or about December 23, 1994, and claims that he contracted food poisoning at said restaurant. At this time, we are starting to review this case from a medical standpoint, and in order to properly prepare our defense, we need to know whether or not there were any other reports of food -related illnesses reported on December 23 or December 24, 1994, by anybody in the area. ?could you kindly review your records and advise. If you have any questions regarding this matter, please do not hesitate to call me. Thank you for your courtesy and cooperation in this matter. Very truly yours, MARNIK & SULLIVAN 141 _41�� William F. Sullivan F:\JEAN\MISCLET\CU-CASES\GLENN.CON\BRD-HLTH.LT2 Town of North Andover of HCRTM , OFFICE OF �? 46,t to 6.6�< COMMUNITY DEVELOPMENT AND SERVICES ° 146 Main Street, North Andover, Massachusetts 01845 WILLIAM J. SCOTT SSACHUS� Director January 2, 1997 Marnik & Sullivan Attorneys -at -Law One Newbury Street Peabody, Massachusetts 01960 Re: Robert Connearney Dear Attorney Sullivan: Please be advised that there were no other reports of food -related illnesses reported to the North Andover Board of Health on December 23, 1996 or December 24, 1996. Sincerely, Sandra Starr, R.S. Health Administrator BOARD OF APPEALS 688-9541 BUILDING 688-9545 CONSERVATION 688-9530 HEALTH 688-9540 PLANNING 688-9535 Date 6/10/99 Complaint Complaint# 43� Complaintant Lauren Serreti Addresss Meadow Lane No. Andover, MA 687-2393 Owner of Property Fuddruckers Action Owner of Property I Owner's Address I Woodstock Phone# Date 4/99Complaint Complaint# 43� Complaintant MaryAnn Macchio Addresss Methuen Won't give telephone number Action Owner of Property Fuddruckers Lauren called and complained about a very loud noise from a machine coming from a neighbors house on Woodstock. She cannot sit in her yard, smell from fumes are coming from it, etc. OL Sent ❑ Workers behind the counter - people are touching raw meat, lettuce, chicken, etc. with no gloves and some with no hats. They touch the food ,touch their face & hair and go back to touching the food. Very upset that this is happening. She went their last month and again this month thinking that maybe things had changed but had not. Was very upset and walked out. This is not sanitary at all. Sue Ford called - Gordon Parker, Mgr. discussed complaint.The employ told to wear hats,personal Owner's Address( Turnpike Street hygeine,speak staf No. Andover, MA Phone# OL Sent ❑ Date 1 6/241991Complaint Complaint# ____ 45J Complaintant I Mark Magane Addresss 164 Morgan Drive Haverhill, MA 978-3747831 Action Owner of Property Harrison's Roast Beef Owner's Address Chickering Road Phone# Complaintant went in and ordered a pepsi and it tasted moldy. When he called to tell them that they might want to clean the lines, the person at the other end said yeah sure and hung up. The complaintant is a bartender and knows when soda is moldy the lines need to be cleaned out. No. Andover, MA 01845 OL Sent 5 Town of North Andover HORTN OFFICE OF °y <"' ' 6V6 + COMMUNITY DEVELOPMENT AND SERVICES p. 27 Charles Street * 9 North Andover, Massachusetts 01845 04ATIO WILLIAM J. SCOTT 9SSACHUS�� Director (978)688-9531 Fax(978)688-9542 Establishment: Address: 2.1- � 6). Telephone: Date - Person Spoken With: Owner: On this day an inspection was made of your waste receptacle area. Your waste receptacle area was found Mclean dirty and the cover of your waste reptacle was found 1% in good repair e _ in poor repair and i� kept closed not kept closed. Other Comments: - 410.600 Storage of Garbage and Rubbish - Garbage/Rubbish shall be stored in watertight receptacles with tight -fitting covers. Said receptacles and covers shall be of metal or other durable, rodent -proof material. 410.601 Collection of Garbage and Rubbish - The owner of any dwelling shall be responsible for the final collection or ultimate disposal or incineration of garbage and rubbish by means of a regular collection system approved by the Board of Health. 410.602 Maintenance of areas free from Garbage and Rubbish (A) - The owner of any parcel of land, vacant or otherwise, shall -be responsible for maintaining such parcel of land in a clean and sanitary condition and free from garbage, rubbish or other refuse. The owner of such parcel of land shall correct any condition caused by or on such parcel or its appurtenance which affects the health or safety, and well-being of the occupants of and dwelling or of the general public. Person in Charge inscector zoon i t Of rT7 r1r\1(` 4QO 0G I < r`?I, t T`n - coo n< n 11^ . r TV 400 n< In or , t:VQ_cl�' <. Date •/16/2000 Complaint Complaint# 107 Complaintant Annonymous Addresss Phone# Action Owner of Property Harrisons Roast Beef I Owner's Address Friday night -baseball caps are filthy. One guy serving fries was picking his teeth & then putting fries in boxes. Sue Ford spoke w/owner/mgr- Discussed personel hygiene issues & the requirements. He will address the dress code & speak Wall employees. The inspection will follow up. Phone# OL Sent ❑ 3 Date •/16/2000 Complaint Complaint#107 Complaintant Annonymous Addresss Phone# Action Owner of Property Harrisons Roast Beef I Owner's Address Phone# 31z - Friday night -baseball caps are filthy. One guy serving fries was picking his teeth & then putting fries in boxes. OL Sent ❑ � o . �� ate. �-`�� v c-`�"c� ,• � 5 S ty C ,s �j v �"" %�--�^"-`r e� k r.s►�_-.__ /` oS5- Page 1 of 1 Dellechiaie, Pamela From: Pamela DelleChiaie [pdellechiaie@townofnorthandover.com] on behalf of Dellechiaie, Pamela Sent: Thursday, August 05, 2004 1:12 PM To: Allen Gromko (E-mail) Cc: Sawyer, Susan Subject: Harrison's Roast Beef Importance: High Hi Allen, I received a complaint today about the lack of overall cleanliness at Harrison's. Can you add this one to your list of upcoming inspections and let us know the status? Also, what was the outcome of the Star Market complaint? Thank you. 8/5/2004 ct §blvh R 00 c Cd C i L > Q o 0 U C nl � Y y0 U Ca i •- AO � C I I >� O 00 Q o > O:Z.M y 4,5 � o I is 0. � � yi O I � b F C O i I i w o 0 - o, V p m �' �+ Q c,3 u ?� . c,3U LL c Q O cd J N cq i u O 1 O ISI T b �1 � C Q Ill O 1 co 0cdU o cd U 00 _Q Ri m U i .0 U ' 7 F' o O a' CC ca U Q A U u a A Uj U W i R .2 Q y � �LLJ W i R .2 Q y � �LLJ CERTIFICATE Presented to PAUL C. QUINTAL for participation in the Winchester Hospital CHOKESAVER PROGRAM MAY 22 1991 Stephen Hulbert xOSMAc Community Health Educator American Heart Association Certified Instructor CERTIFICATE - Presented to for participation in the Winchester Hospital CHOKESAVER PROGRAM i MAY 22 91 19 Stephen Hujbel-rHOSM _ Community Health Educator American Heart Association Certified Instructor CERTIFICATE Presented to PHILIP TAYLOR for participation in the Winchester Hospital CHOKESAVER PROGRAM —M AX 22 19 Ql— Stephen Hulbert xosvraL Community Health Educator American Heart Association Certified ingnwwr CERTIFICATE Presented to for participation in the Winchester Hospital CHOKESAVER PROGRAM MAY 22 1991 Stephen Hulbert 1 : xosrrrel Community Health Educator American Heart Association Certified instructor CERTIFICATE Presented to for participation in the Winchester Hospital CHOKESAVER PROGRAM MAY 22 1991 WINCHESM Stephen �"r Community HeatrihuEd Gator Amerman Heart Association Certified instructor