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ftIProperty Record Card
Parcel ID :210/107.D-0070-0000.0 FY:2012 Community: North Andover
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Location: 83 PENNI LANE
Owner Name: FRITZINGER, JULIE
FRITZINGER, MICHAEL
Owner Address: 83 PENNI LANE
City: NORTH ANDOVER State: MA Zip: 01845
Neighborhood: 7 - 7 Land Area: 1.10 acres
Use Code: 101-SNGL-FAM-RES Total Finished Area: 2184 sqft
ASSESSMENTS CURRENT YEAR PREVIOUS YEAR
Total Value: 498,300 498,300
Building Value: 271,900 271,900
Land Value: 226,400 226,400
Market Land Value: 226,400
Chapter Land Value:
http://csc-ma.us/PROPAPP/display.do?linkld=1896685&town=NandoverPubAcc 5/17/2012
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Office qf the::.1Ju ldi hg Dep axt.'ment
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400 Os -good Street
North An&wer, 1-Tas&,-chusetis 0184!-,
June 27, 2005
The Commonwealth of Massachusetts
Depaitit of Public Safty
Board of Building Regulations and Standards
One Ashburton Place; Room 1301
Boston, Massachusetts 02108-1618
.i'A�: n; ( 977S) 6�'l - Q 541- �F
MC Complaint # W005-353 FILE
BUILDING
Thomas Riley Program Manager:
In regards to the above listed complaint for the property located at 83 Penni Lane North Andover and
owned by Linda Trimble I have the following continents.
There is no correspondence from the owner to the Building. Department in regards to the alleged work or
lack thereof.
There is no permit application on file for any type of work be it electrical, plumbing, gas or building.
The Building Department does have a copy of Mr. Graves construction supervisors license on file although
it has expired in April of 2004,it will have his last known address to this departments knowledge, a copy of
which is attached with this letter..
I hope that this letter will serve -your needs for this complaint action, should you have any further questions
I may be reached at 978-688-9545 between the hours of 8:30 -10:00 AM and 1:00 - 2:00 PM,
Respectfully,
Michael McGuire
Local Building Inspector
�
d
The Commonwealth of 9Vassachusetts
Department of1Pu6lic Safety
Edward A. Flynn
Secretary
Board of Building Regulations and Standards
Thomas G. Gatzunis, P.E.
Commissioner
Mitt Romney
Governor
One,4shburton (Place, Room 1301
Boston, Wassaehusetts 02108-1618
Stanley Shuman, P.E.
Chairman
Kerry Healey
Lieutenant Governor
(Phone (617 727-3200
Fax (617) 227-1754
Gary Moccia, P.E.
Vice Chairman
Monday, June 13, 2005
Michael McGuire
Local Inspector
27 Charles Street
North Andover MA 01845
HIC Registrant Number: 142607
Complaint Number: H2O05-353
Registrant Name:
Complainant:
Property Address:
Dear Inspector McGuire
STEVEN GRAVES CONST
Linda Trimble
83 Penni Lane North Andover MA
The Board of Building Regulations and Standards has received a written complaint against the above Registered Home
Improvement Contractor. A copy of the complaint is enclosed for your use.
In order to assist the Department in its investigation of the complaint, the Department is requesting any relevant
documentation in your possession, custody or control which may help the Department investigate the complaint. We
would further request that you provide the information within 30 DAYS of the date of this letter. Please reference the
above complaint number in any correspondence sent to the Department.
Thank you in advance for your invaluable assistance in this matter.
Yours sincerely,
BOARD OF BUILDING REGULATIONS AND STANDARDS
Thomas M. Riley -- —
Program !'Manager
.Encs - copy of complaint
RECEIVED
JUN 14 2005
BUILDING DEIN,
Commonwealth of Massachusetts
Department of Public Safety
!: Board of Building Regulations and Standards
9�
flome Improvement. Contractor
'��-••r�yyt Thomas G. Gatzunis, P.E.
Commissioner
Robert Anderson
DeputyVtputy Director
0O353
This form is to be used to submit a complaint.to the Board of Building Regulauoub a,d Standards regarding are istered
Home Improvement Contractor. A complaint submitted to this agency may result in sanctions against the contractor,
including suspension, revocation, and/or administrative penalties: Complaints are subject to agency review.
Submission of a complaint will not automatically result in a hearing against the contractor's reeistration.
The contract must have been for reconstruction. alteration, renovation repair modernization. conversion improvement.
removal. demolition or construction to an existing 14 unitowner-occupied, residential building or adjacent structure to
such residence or building. The contract, or total value of all contracts must exceed $1000 If your contract does not
meet these specifications, then your complaint does not fall under the Home Improvement Contractor Registration .
Program.
omeoyxrer�!'omuinanilnfriratr�rr -
Name:fyYl R G E
Street Address.. ?e h n �
City, State, Zip 0 }} AAJO Phone: �%� CCS 0 0 % Z/ /
OI �
-�oniractor�n ,rmatror�:� - :- -
Name: / p,� HIC RegistrationNumber f �12bd %
Business Name:/ S- � �l 6�M�elX Effective. Date
Street Address: Expiration Date
City, State, Zip: „('� /�/� AI.¢ Dfi 7 To verify information,- call
(6,17)-727-32,00 x 25253 or 25239
If you are aware of additional addresses or business names for this contractor,,' -please provide them:
er�ntr�ctlrr ormatr�n . .. '
Date Contract Signed:
Total Amount of Contract: -7 Uw,
Please eheck.off any.. of the following prohibited:acts;(rit accotdurt eA;wrih:.Mil Chapter
142A) which, yo_u dlie a fook: place in, you=dealin s fvith_ the hom im ern ement contractor:
❑ Operating without a certificate of registration issued by the administrator,.
0//A'
/ Abandoning or failing to perform, without justification, any contract or project engaged imor undertaken by a
registered contractor or subcontractor, or deviating from or disregarding plans or specifications in any material
respect without the consent of the owner;
❑ Failing to credit to the owner any payment they have made to the contractor or his salesperson in connection with
a residential contracting transaction;
❑ Making any material misrepresentation in the procurement of a contractor making any false promise of a
character likely to influence, persuade or induce the procurement of a contract;
❑ Knowingly contracting beyond the scope of the registration as a contractor or subcontractor,
❑ Acting directly, regardless of the receipt or the expectation of receipt of compensation or gain from the mortgage
lender, in connection with a residential contracting transaction by preparing, offering or negotiating or attempting
to or agreeing to, prepare, arrange, offer or negotiate a mortgage loan on behalf of a mortgage .lender,
❑ Acting as a mortgage broker or agent for any mortgage lender,
❑ Publishing, directly or indirectly, any advertisement relating to home construction or home improvements which
does not contain the contractor's or subcontractor's certificate of registration number or which does contain an
assertion, representation or statement of fact which is false, deceptive, or misleading;
❑ Advertising in any manner that a registrant is registered under this chapter unless the advertisement includes an
accurate reference to the contractor's or subcontractor's. certificate of registration;
❑ Violation of the building laws of the commonwealth or of any political subdivision thereof;
❑ Misrepresenting a material fact by an applicant in obtaining a certificate of registration;
❑ Failing to notify the administrator of any change .of trade name or address as required by section thirteen;
❑ Conducting a residential contracting business in any name other than the one in which the contractor or -
subcontractor is registered;
❑ Failing to pay for materials or services rendered in connection with his operating as a contractor or subcontractor
where he has received sufficient funds as payment for the particular construction work, project or operation for
which the services or materials were rendered or purchased;
❑ ' Failing to comply with any order, demand or requirement lawfully made by the administrator or fund
administrator under and within the authority of this chapter,
❑ Demanding or receiving payment in violation of clause (b) of paragraph (a) of section two which states: "a time
schedule of payments to be made under said contract and the amount of each payment stated in dollars, including
all finance charges. Any deposit required under the contract to be paid in advance of the commencement of work
under said contract shall not exceed the greater of _one-third of the total contract price or the actual cost of any
materials or equipment of a special order or custom made nature, which must be ordered in advance of the
commencement of work, in order to assure that the project will proceed on schedule. No final payment shall be
demanded until the contract is completed to the satisfaction of the parties thereto;" .
0 Violating any other provision of chapter 142A.
-
Please attach.. the; , o#owin : items, i a licable:
0/ A letter detailingour com Iaint. Please be sure to include all pertinent dates names and
Y P P any
er information which supports your claim.
Copies of cancelled checks or receipts for paymentsto the contractor
D Photos when appropriate
D A copy of your contract, and building permit if applicable
D ,-Copies of any court judgments corresponding to this complaint
EY Copies of any correspondence with the contractor or any other party regarding the contract
or the complaint
Have you submitted a consumer complaint to the Office of Consumer. Affairs and Business Regulations?
If the answer. is yes, it would be helpful -to submit a copy with this complaint:
■ If the answer is no, please read the enclosed brochure which gives a brief description of the options
available to you as a consumer.
Have you communicated with your local building official(s), regarding your problems with -your contractor?//10
If so, please provide his/her name and phone number here:
Please read and attest to the following statement:
"I hereby certify that the information contained in this complaint package is true
and accurate to the best of my knowledge and belief.
ed under pe lty ofperjury:
Si
ftnature Date
Filing a complaint wifti the: Board of Building Regulations will not result in monetary awards to YOU.. This
complaint Mgy result in'disciplinary action against the contractor's Home Improvement Registration. You will
be notified in writing of any hearing scheduled relative to the contractor indicated in your complaint.
Thankyou for your time and effort with filing this complaint. If you have any questions, please call.
Estee Ormont, Program Coordinator, @ (617)-727-3200; extension 25225.
Please send four (4) copies of your complaint and all future correspondence to:
Estee Ormont, Program Coordinator
Department of Public Safety/BBRS .
HIC Claims Division
One Ashburton Place, Room 1301
Boston, MA 02108
May 31, 2005
The Commonwealth of Massachusetts
Board of Building Regulations and Standards
HIC Claims Division
One Asburton Place — Room 1301
Boston, MA 02018
Complaint Against:
Steven Graves, General Contractor, Contractor License #142607
Made By:
Linda Trimble, 83 Penni Lane, North Andover, MA
In. Accordance with MGL Chanter 142A
I feel that Mr. Graves violated the laws under MGL Chanter 142A and "abandoned and failed
to perform ... the project undertaken by a registered contractor... and the deposit
exceeded the greater of one-third of the total contract price and/or the actual cost of any
materials advance of the commencement of work..."
To Whom It May Concern:
The following is a chronological sequence of events in my dealings with Mr. Steven Graves
(contractor from Wakefield, MA): At the end of October 2004 I talked with my sister Carol
Grace with reference to work that she and her husband were having done on their home in
Wakefield, MA. by Mr.Graves, a former neighbor and friend. Because she knew I also needed
some work done on my home, she asked me if I was interested in talking with Mr. Graves with
reference to my home repairs. I agreed to talk with him.
• Mr. Graves called, set up an appointment to meet at my home, and we discussed a list of
the following home repairs:
- the purchase and installation of two new storm doors
- the purchase and installation of a new Anderson kitchen window
- the purchase and installation of 13 floor -to -ceiling screens on a back porch
- the repair of two window sashes, and a few other small repairs on my home
• Two days later, November 2, 2004, Mr. Graves returned to my home with a "rough" estimate
as to the price of the jobs. He did NOT have anything to hand me in writing. He did,
however, have in his words "a rough estimate that would be typed up by his wife this
evening." Because he wanted to start the job as soon as possible, he suggested that I give him
a check for ordering the doors and windows that evening. According to Mr. Graves, he could
order the doors, window and screens the next day. At this point I gave him a check for
$600.00 (Please see copy of check # 4281 attached)
-2 -
Because of his long-standing relationship (20 years) and prior work done by Mr. Graves for
my sister and brother-in-law, I felt comfortable that he was trustworthy. I would have no
reason to think otherwise. At this point I hired him to do my house repairs on my home at 83
Penni Lane, North Andover, MA. Because six evenings earlier he mentioned that he needed
the money to start the job, he suggested that cash would also work for him. The faster I got
the money to him, the faster he could start the job. He returned to my home stating that he
had priced out the screens and doors and if I could do cash, he would order all the doors,
windows, and screens. On November 8th, 2004 I handed him, at his request, $3,000 in
cash. (Please see receipt of cash payment attached)
• Four weeks later, (December 8th) I still had not heard from Mr. Graves. I called his
home and left several messages on his answering machine. I still had NOT RECEIVED a call
from Mr. Graves. However, I received a call from his nephew who stated that he would
remove the old screens. At this point, I anticipated the installation of new screens before the
snow began to fly. This was not the case. Another call went onto to Mr. Grave's answering
machine with my concerns of the impending snowstorm. Prior to Christmas the "quick fig"
was to wrap the porch in plastic. To date, this is the last work that has been done by
Mr. Graves.
• Several more calls have gone unanswered! I believed Mr. Graves to be trustworthy and
honest. However, it would appear I made a huge mistake!! This was MY first attempt at
hiring out a job. Because I am a recent widow, (but after 28 years I believed I learned from
my very astute and wise husband) I thought I proceeded with this transaction cautiously! I
specifically told Mr. Graves I was nervous and asked him "should I trust you?" He stated that
"I have known your sister for the last 20 years and that should speak for itself." I
unfortunately was way too trusting! In the future, I will be hard pressed to trust other
contractors who request cash in advance without a detailed contract. This was MY mistake
and I will NEVER be taken for a fool again.
• During this time I contacted the North Andover police of my problem. They suggested I
take it to. small claims court. After contacting small claims court, they stated they only
handle up to $2000 in damages.
• On April 19, 2005, I sent Mr. Graves a certified letter (Please see letter attached)
• On April 29, 2005 I received a certified letter from Mr. Graves. (Please see letter
attached). (I should add that he NEVER "left a message" at my home as he indicates in his
letter)
• On the evening of May 2, 2005, I called Mr. Graves' home and without reaching him
personally, I left a message acknowledging his letter and I requested that he "please get back
to me." To date, May 31, 2005 there has been NO further response from Mr. Graves. I
-3 -
find it hard to believe that Mr. Graves' "schedule has been change many times over to
accommodate that needs of customers that have had emergencies." Isn't it a common
courtesy to return a phone call?
I feel that Mr. Graves violated the laws under MGL Chapter 142A and "abandoned and failed
to perform ... the project undertaken by a registered contractor... and the deposit
exceeded the greater of one-third of the total contract price and/or the actual cost of any
materials advance of the commencement of work..." The fact that Mr. Graves supposedly
had schedule changes was unbeknownst to me. He NEVER called to let me know.
I would appreciate your assistance in resolving my difficult, costly, and emotionally upsetting
situation. I thank you in advance for your help. (P.S. Mr. Graves has still not contacted or started
work for my sister.)
Sincerely,
L' da Trimble
83 Penni Lane
North Andover, MA 01845
(978) 688-5771
/attachments
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ORDER OF_
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Sovereign Bank- U00.4t�
MEMO
1:0 h 10 ? 5 k 50l: 690000 L 6 7 6 ill'` 1.22131
:aptureDate:11-03-2004 Account: 69000016761 A1tAcct:69000016761 Amount:$600.00 RT:11075150 TC:57 ApplicationID:1
)rigTC:0 SerialNumber:4281 CaptureSite:620 DbCr:D EndPoint:0 Adju$tmentFlag:- Onus\Transit:-
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-LINDA_M. TRIM®LE
83 PENNI W.
NORThj,,ANOOVER. MA 01845
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Sovereign Bank- U00.4t�
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1:0 h 10 ? 5 k 50l: 690000 L 6 7 6 ill'` 1.22131
:aptureDate:11-03-2004 Account: 69000016761 A1tAcct:69000016761 Amount:$600.00 RT:11075150 TC:57 ApplicationID:1
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2004 _
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April 19, 2005
Mr. Steven Graves
Wakefield, MA 01880
Dear Steve,
Re: Home Repairs to be made to the home of Linda Trimble, 83 Penni Lane, North
Andover, MA
At the end of October 2004 I talked with my sister Carol Grace with reference to work that she
and Rich were having done on their home in Wakefield, MA. by you, a former neighbor and
friend. Because she knew I also needed some work done on my home, she gave me your name,
at which time f called you.
Roughly one week later, you called, set up an appointment to meet at my home, and we
discussed a list of the following home repairs:
• the purchase and installation of two new storm doors
• the purchase and installation of a new Anderson kitchen window
• the purchase and installation of 13 floor -to -ceiling screens on a back porch
• the repair of two window sashes, and a few other small repairs on my home
Two days later, November 2, 2004, you returned to my home with a "rough" estimate as to the
price of the jobs. Because you wanted to start the job as soon as possible, you suggested that I
give you a deposit for $600. to order the doors. I did so.
Because of your long-standing relationship (20 years) and prior work you had done for Carol and
Rich I felt comfortable that you were trustworthy and honest. I would have no reason to think
otherwise. You returned to my on November 8`h, 2004 and I handed you $3,000 in cash to order the
screens.
After several calls to you, I finally ended up getting a return call from Kevin, your nephew. He came
to the house a removed the screens and wrapped the porch in plastic. Well. as you know the rest is
history. I still have not heard from you.
I am terribly upset and disappointed in you. I unfortunately was way too trusting and believed
you! Therefore, if I don't hear from you by May 1St with a payment schedule, I will be
turning this matter over to my lawyer (whom of which suggested that I file this legal
complaint against you a long time ago).
I have since hired the job out, so I DO NOT need or want your help.
Sincerely,
Linda Trimble
83 Penni Lane
North Andover, MA
(978)688-5771
Steven C. Graves, General Contractor
Licensed and Insured
Wakefield, MA
{781} 24.E-6461
April 27, 2005
Ms. Linda Trimble
83 Penni Lane
North Andover, MA
Dear Ms. Trimble:
I am in receipt of your letter dated April 19, 2005. I was quite surprised to receive it since
based on your conversation with Keith and my message left at your home, we are scheduled to
work at your home next week.
I am sympathetic with your concern over the schedule changes. However, due to the
extreme weather we have had this winter, my schedule has been changed many times over to
accommodate the needs of customers that have had emergencies. I would have done the same for
you if you were in an emergency situation. I have not had any other complaints regarding my
schedule.
I take extreme exception to your insinuation of dishonesty on my part. I feel that my only
mistake was bein, trusting and not asking you to sign a contract because of your relationship to
Carol V
I also feel that I have legal recourse since you "hired out the job" that we had agreed I
would do. I do not choose to go that route, as I do not like to have bad feelings with any
customers. I am sorry that you are disappointed and would have liked to have done your work
for you and avoided all of these bad feelings. I suggest that we sit down and discuss what is to
be done next, since materials have been ordered and demolition has been started.
Si:-cerely,
Steven Graves
CERTIFIED MrA-IL
RETURN RECEIPT REQUESTED