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■ A unique identifier for your mailpiece,
■ A record of delivery kept by the Postal Service for two years
Important Reminders:
■ Certified Mail may ONLY be combined with First -Class Mail® or Priority Mail®.
■ Certified Mail is not available for any class of international mail.
■ NO INSURANCE COVERAGE IS PROVIDED with Certified Mail. For
valuables, please consider Insured or Registered Mail.
■ For an additional fee, a Retum Receipt may be requested to provide proof of
delivery. To obtain Return Receipt service, please complete and attach a Return
Receipt (PS Form 3811) to the article and add applicable postage to cover the
fee. Endorse mailplece "Return Receipt Requested". To receive a fee waiver for
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Town of North Andover of %ORT#1
Office of the Health Department F
Community Development and Services Division
t= ��
1600 Osgood Street
North Andover, Massachusetts 01845 �95SACHUSEt45
Susan Sawyer (978) 688-9540 - Phone
Public Health Director (978) 688-9542 - Fax
NORTH ANDOVER BOARD OF HEALTH
ORDER LETTER
Issued under the provisions of the State Sanitary Code, Chapter II, Minimum Standards of
Fitness for Human Habitation, 105 CMR 410.000.
Date: September 13, 2011
To Owner of Record:
AIMCO / dba Royal Crest Estates
Property Management Office
50 Royal Crest Drive
North Andover. MA. 01845
Property Location:
Mari Kasargian
37 Royal Crest Drive - Apt: 41
North Andover, MA 01845
An authorized inspection was made of your property at the above referenced address by North
Andover Health Department personnel on September 13, 2011.
This inspection revealed violations of certain regulations of the State Sanitary Code, Chapter II,
as listed on the attached Violation Form. You are hereby ORDERED to correct these violations
within the time allotted on the enclosed form. Failure to comply within the specified time period
may result in further action by the North Andover Board of Health.
You have the right to request a hearing before the Board of Health if you feel this order should be
modified or withdrawn. A request for said hearing must be made in writing and received by the
Health Department within seven (pays from the receipt of this order.
At said hearing, you will be given an opportunity to be heard and to present witnesses and
documentary evidence as to why this order should be modified or withdrawn. All affected
parties will be informed of the date, time and place of the hearing and of their right to inspect and
copy all records concerning the'matter to be heard. You may be represented by an -attorney. You
have the right to inspect and obtain copies of all relevant records concerning the matter to be
heard.
Owli
Michele E. Grant
Public Health Inspector
BOARD OF APPEALS 688-9541 BUILDING 688-9545 CONSERVATION 688-9530 HEALTH 688-9540 PLANNING 688-9535
Re: Property: Building 37 Apt: 1
From: North Andover Board of Health
Date: September 13, 2011
ORDER LETTER
An authorized inspection of 37 Royal Crest Avenue, Apt:1 was performed by Board of
Health staff on September 13, 2011 at which violations of 105 CMR 410.000 Chapter II
of the State Sanitary Code, Minimum Standards of Fitness for Human Habitation were
found. Failure to respond -within the allotted time period may result in a Board of
Health finding that the dwelling is unfit for human habitation.
All violations must be corrected within seven (7) days of receipt of this Order Letter,
or a plan for completion must be approved by this office if a professional contractor
must be hired to do the work. The apartment may not be occupied until a certification
of compliance has been issued by the Board of Health.
Regulatory
Re -Inspection
Violation
Reference
Mold
410.500
1) Mold found on Master Bedroom walls, 2nd bedroom
walls, and in the living room. Mold was found on much
furniture. Strong odor of dampness.
2) Ceiling in the hallway has bubbled and is ready to drop
Ceiling may contain Asbestos.
OWNER IS RESPONSIBLE FOR MAINTAINING THE
RENTAL PREMISES FREE OF CHRONIC DAMPNESS, AS
WELL AS A WATERTIGHT ENVIRONMENT.
Owner shall hire a remediation company to assess and
remediate the chronic dampness throughout Building 37,
Apt: 1. Owner shall Hire a remediation company to assess
and remediate chronic dampness and possible asbestos on
ceiling.
The hired remediation company shall confer and submit all
paper work to the Health Department.
Note: Renter's child has a 5 month old pre -mature baby that
has had multiple medical issues
Cc:
➢ AIMCO — 4582 S. Ulster Street, Denver, CO 80327-2662
➢ AIMCO-dba Royal Crest Estates, 50 Royal Crest Drive, North
Andover, MA 01845
➢ Mari Kasargian — 37 Royal Crest Drive - Apt: # 1, North Andover,
MA 01845
➢ Melanie French—AIMCOIRoyal Crest Estates, Philadelphia
➢ Mark Johnson — AIMCOIrlo yal Crest Estates, North Andover
➢ Deana Susko — AIMCOIRoyal Crest Estates, North Andover
File
r-7
1��
Royal Crest Estates NXorthi .A ndover
October 11, 2011
Michele Grant
Public Health Inspector
Town of North Andover
Office of the health Department
1600 Osgood Street
North Andover, MA 01845
RE: Order dated September 13, 2011 regarding Unit 37 Royal Crest Drive #1.
Dear Michele,
This letter is in response to your order dated September 13, 2011 regarding apartment 37-
1.
• Concern Noted:
1) Mold found on Master Bedroom walls, 2"a' bedroom walls and in the living room
Mold was found on much furniture. Strong odor of dampness
2) Ceiling in the hallway has bubbled and is ready to drop. Ceiling may contain
Asbestos.
OWNER IS RESPONSIBLE FOR MAINTAINING THE RENTAL PREMISES
FREE OF CHRONIC DAMPNESS, AS WELL AS A WATERTIGHT
ENVIRONMENT. ---1
Owner shall hire a remediation company to assess and remediate the chronic
dampness throughout Building 37Apt. L Owner shall hire a remediation company
to assess and remediate chronic dampness and possible asbestos on the ceiling.
The hired remediation company shall confer and submit all paper work to the
Health Department.
Note: Renter has a5 month old pre -mature baby that has had multiple medical issues.
".1
e Action Taken:
1) Resident has been advised in writing that they must vacate the apartment
immediately. A hotel has been secured for the resident until her transfer happens
on 10/16/11.
2) Smith & Wessel and LVI were contacted and is in the process of putting together
a scope for repair. I anticipate I will have this to you no later than Friday,
October 14, 2011.
3) This apartment has been deemed unrentable until these repairs have been
completed as well as the Forth Andover Board of Health Inspecting the
apartment.
4) We respectfully request an extension of 30 days so that our contractor may obtain
the proper permits and complete the work
5) We anticipate having this work completed by November 13, 2011 and will notify
your office for a re -inspection once complete.
Please advise if there is any further information needed.
Deanasko
Regional Property Manager
Aimco
978-382-8127
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Grant, Michele
From:
Susko, Deana (Boston) [Deana.Susko@aimco.com]
Sent:
Thursday, October 06, 2011 11:34 AM
To:
Grant, Michele; Sawyer, Susan
Cc:
French, Melanie (Philadelphia)
Subject:
37-001
Hi Michele,
I wanted to update you in the case of Mari Kasarjian who currently resides in 37 Royal Crest Drive #1. 1 spent a lot of time
with her yesterday and she has decided on an apartment to transfer into. This will take place in the next couple of days
and we will be hiring a moving company to assist with the move. At the time of departure we will be investigating the mold
issue in order to rectify it appropriately. Thank you.
Deana
Please note the Massachusetts Secretary of State's office has determined that most emails to and from municipal offices and officials are public records. For more
information please refer to: http://www.sec.state.ma.us/pre/preidx.htm.
Please consider the environment before printing this email.
Grant, Michele
From:
Microsoft Exchange
To:
'Dina McCarron'
Sent:
Thursday, September 22, 20112:15 PM
Subject:
Relayed: FW: 37 Royal Crest Drive # 1
Delivery to these recipients or distribution lists is complete, but delivery notification was not
sent by the destination:
'Dina McCarron'
Subject: FW: 37 Royal Crest Drive # 1
Sent by Microsoft Exchange Server 2007
Grant, Michele
From: Microsoft Exchange
To: 'Johnson, Mark (042393 -Royal Crest Estates (Nashua))'; French, Melanie (Philadelphia);
Ipeter.cappel@aimco.com'
Sent: Thursday, September 22, 20112:15 PM
Subject: Relayed: FW: 37 Royal Crest Drive # 1
Delivery to these recipients or distribution lists is complete, but delivery notification was not
sent by the destination:
'Johnson, Mark (042393 -Royal Crest Estates (Nashua))'
French, Melanie (Philadelphia)
;oeter.cappel Cha imco.com'
Subject: FW: 37 Royal Crest Drive # 1
Sent by Microsoft Exchange Server 2007
t
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SEP -16-2011 12:26 AM M.G. 1203 3853820 P.01
NORTH SHORE PHYSICIANS GROUP
900 Cummings Center, Suite 107T
Beverly, MA 01915
978-922-0357
ADAM KHATATBA
37 ROYAL CREST DR APT 1
NORTH ANDOVER MA 01845
September 14, 2011
To Whom it May Concern:
Adam Khatotba (008 3115/11) Is a patient of mine. He was born prematurely and has a history of lung/breathing
problems, He absolutely cannot be In an apartment with any mold as this will exacerbate his breathing problems
and could cause damage to his lungs. The mold problem needs to be remediated as soon as possible.
Sincerely,
1%� IL-�
i`Ilzabeth Maier,
2
�a61BS84"M
DelleChiaie, Pamela
From: DelleChiaie, Pamela
Sent: Thursday, September 15, 20112:17 PM
To: 'Mark.Johnson @aimco.com'; 'Deana. Susko@ai mco. com'
Cc: 'Cappel@aimco.com'; 'Melanie. French@aimco.com'; Grant, Michele; Sawyer, Susan
Subject: Housing Complaint - Building 37 - Apt #1 Royal Crest Drive, North Andover, MA - ORDER
LETTER d`,TTACHED
Attachments: 20110315135127242.pdf
Importance: High
Follow Up Flag: Follow up
Flag Status: Flagged
Please find an order letter in response to a housing complaint for Building 37 -Apt. #1 at Royal Crest Estates.
This letter is attached on behalf of Michele Grant, Public Health Inspector. In addition to this email, this letter
has also been sent certified mail to the management office and the corporate office. A copy has also been sent to
the tenant. Your soonest response is appreciated.
Pamela DelleChiaie
Departmental Assistant I Community Development I Health Department
Town of North Andover
1600 Osgood Street I Bldg 20 1 Suite 2-36
North Andover, MA 01845
2 Office - 978-688-9540
Fax - 978-688-8476
0 Email - ndellechiaiegtownofnorthandoyer.com
L Website httD://wrwv.townof iorthandover.com/Pages/index
"We can never see the path of our life if we are too busy focusing on the pebbles under our feet.' —Anonymous
DISTRIBUTION.
To: AIMCO *
To: AIMCO **
DBA: ROYAL CREST ESTATES
CORPORATE OFFICE
ATTN: Property Management Office
ATTN: Peter Capel, V.P. of Env. Health &z Safety
Contacts
4582 S. Ulster Street
50 Royal Crest Drive
Denver, CO 80327-2662
North Andover, MA 01845
MELANIE FRENCH (PHILADELPHIA)
E-MAIL ONLY
V.P., Northeast Area
AIMCO/ROYAL CREST ESTA ES
MARK JOHNSON* (c/o: NORTH
EMAIL &r CERTIFIED MAIL
ANDOVER)
7005-0390-0003-4265-9175
Regional Supervisor
Tracking:
AIMCO/ROYAL CREST ESTATES
htt s:Htools.us s.com/ o/TrackConfirmAction!in ut.action
DEANA SUSKO* (c/o: NORTH
EMAIL &t CERTIFIED MAIL
ANDOVER)
7005-0390-0003-4265-9175
Branch Manager
Tracking:
AIMCO/ROYAL CREST ESTATES
htMs:Htools.usps.com/go/TrackConfinnAction!input.action
PETER CAPPEL** (DENVER, CO) (MAIL &t CERTIFIED MAIL
V.P., Epv. Health &r Safety 7005-0390-0003-4265-9182
AIMCO/CORPORATE OFFICE Tracking:
Tenant: REGULAR 1sT CLASS MAIL
Mari Kasargian
ROYAL CREST ESTATES
37 Royal Crest Drive - Apt. #1
North Andover, MA 01845
Town of North Andover of NORTH
Office of the Health Department = p
Community Development and Services Division
1600 Osgood Street
North Andover, Massachusetts 01845 Mss """
SacNus
Susan Sawyer (978) 688-9540 - Phone
Public Heal tit Director (978) 688-9542 - Fax
NORTH ANDOVER BOARD OF HEALTH
ORDER LETTER
Issued under the provisions of the State Sanitary Code, Chapter II, Minimum Standards of
Fitness for Human Habitation, 105 CMR 410.000.
Date: September 13, 2011
To Owner of Record:
AIMCO / dba Royal Crest Estates
Property Management Office
50 Royal Crest Drive
North Andover. MA. 01845
Property Location:
Mari Kasargian
37 Royal Crest Drive - Apt: #1
North Andover, MA 01845
An authorized inspection was made of your property at the above referenced address by North
Andover. Health Department personnel on September 13, 2011.
This inspection revealed violations of certain regulations of the State Sanitary Code, Chapter II,
as listed on the attached Violation Form. You are hereby ORDERED to correct these violations
within the time allotted on the enclosed form. Failure to comply within the specified time period
may result in further action by the North Andover Board of Health.
You have the right to rgquest a hearing before the Board of Health if you feel this order should be
modified or withdrawn. A request for said -hearing must be made in writing and received by the
Health Department within seven (7) days from the receipt of this order.
At said hearing, you will be given an opportunity to be heard and to present witnesses and
documentary evidence as to why this order should be modified or withdrawn. All affected
parties will be informed of the date, time and place of the hearing and of their right to inspect and
copy all records concerning the matter to be heard. You may be represented by an attorney. You
have the right to inspect and obtain copies of all relevant records concerning the matter to be
heard.
t�
1
Mic ele E. Grant
Public Health Inspect v
BOARD OF APPEALS 688-9541 BUILDING 688-9545 CONSFRVATION 688-9530 HEAIJH 688-9540 PLANNING 688-9535
Re: Property: Building 37 Apt: 1
From: North Andover Board of Health
Date: September 13, 2011
ORDER LETTER
An authorized inspection of 37 Royal Crest Avenue, Apt:1 was performed by Board of
Health staff on September 13, 2011 at which violations of 105 CMR 410.000 Chapter II
of the State Sanitary Code, Minimum Standards of Fitness for Human Habitation were
found. Failure to respond -within the allotted time period may result in a Board of
Health finding that the dwelling is unfit for human habitation.
All violations must be corrected within seven (7) days of receipt of this Order Letter,
or a plan for completion must be approved by this office if a professional contractor
must be hired to do the work. The apartment may not be occupied until a certification
of compliance has t.4een issued by the Board of Health.
Violation
Regulatory
Reference
Re -Inspection
Mold
410.500
1) Mold found on Master Bedroom walls, 2nd bedroom
walls, and in the living room. Mold was found on much
furniture. Strong odor of dampness.
2) Ceiling in the hallway has bubbled and is ready to drop
Ceiling�may contain Asbestos.
OWNER IS RESPONSIBLE FOR MAINTAINING THE
RENTAL PREMISES FREE OF CHRONIC DAMPNESS, AS
WELL AS A WATERTIGHT ENVIRONMENT.
Osurrer shall hire a remediation company to assess and
remediate the chroniev4ampness throughout Building 37,
Apt:]. Owner shall lrF,s,'e a rciraedi(ttiort cor►rl)arry to assess
and remediate chromic dampness and possible asbestos on
ceiling.
The hired remediation company shall confer and submit all
paper work to the Health Department.
Note: Renter's child has a S month old pre -mature baby that
has had inultiple medical issues
Cc:
➢ AIMCO — 4582 S. Ulster Street, Denver, CO 80327-2662
➢ AIMCO-dba Royal Crest Estates, 50 Royal Crest Drive, North
Antlover, MA 01845
Mari Kasargian — 37 Royal Crest Drive - Apt: #1, North Andover,
MA 01845
➢ Melanie French ;;° AIMCOIRoyal Crest Estates, Phlladelphia
➢ Mark Jolnrson—h'rMC.)1i iYal Crest Estates, North Atrdover
➢ Deana Susko—AIMCOIRoyal Crest Estates, Nortli Andover
➢ File
NORTH ANDOVER HEALTH DEPARTMENT
27 Charles Street • North Andover, MA 01845
Tel. 978 688-9540 • Fax: 978 688-9542
email: healthdept@townofnorthandover.com
Complaint Investigation/Inspection Report
OWNER
ADDRESS
DATE
Rev. 6/04 INSPECTOR
NORTH ANDOVER HEALTH DEPARTMENT
.. �� 27 Charles Street • North Andover, MA 01845
Tel. 978 688-9540 • Fax: 978 688-9542
email: healthdept@townofnorthandover.com
Complaint Investigation/inspection Report
OWNER I�r
ADDRESS
DATE
r
Rev. 6/04 INSPECTOR
1
Inspection Form
Use for Field Training and Audit Inspections
Agency Name, Address, Phone
SSC 105 CMR 410.000: Chapter II, Minimum Standards of Fitness for Human Habitation
Date Time
# Occupants # Children < 6 Years
Address Unit #
City/Town
Occupant Name
Phone #
Owner Name
Phone#
Owner Address
City/Town Zip Code
# Dwelling/ Rooming Units in Dwelling
# Stories Floor Level of Unit
# Sleeping Rooms
# Habitable Rooms (.400)
Inspector
Title
If violations are observed and checked, describe them fully on Page 3.
Area or
Element
Type of Violation
Use blank boxes for ones not listed
Possible Code
Section(s)
",if Responsible Party
Violation
Observed
Owner Occupant
Exterior, Yard
Locks
480
& Porch
Posting, ID, Exit signs/emergency lights
481, 483, 484
Handrails, steps, doors windows, roof 500, 501, 503
Rubbish—storage and collection
600,601
Maintenance of Area 602
Common
Areas & Entry
Light, windows
253, 254, 501
Egress 450, 451, 452
Handrails 503
Interior Halls
Floors, walls ceilings
500
& Stairs
Hallways, railings, stairs
s03
Light, windows
253, 254, 501
Bedroom 1
Location (circle): Front Rear Middle Left
Middle Right
Floor Level of Unit
Ventilation
280
Ceiling height
401,402
Windows, screen
501,551
Bedroom 2
Location (circle): Front Rear Middle Left
Middle Right
Floor Level of Unit
Ventilation 280
Ceiling height
401,402
Windows, screen
sol, ss1
Bathroom
Toilet, sink, shower, tub, door
150
Smooth, impervious surfaces
Iso
Lights, outlets, ventilations
251,280
Floors/walls s04
Kitchen
Sink, stove, oven; good repair, impervious and smooth,
space refrig
100
Page 1 of
Area or
Element
Type of Violation
Use blank boxes for ones not listed
Possible Code
Section(s)
-./if Responsible Party n
Violation
Observed
Owner Occupant
Lights, outlets, ventilation, windows, screens
251, 280, 501, 551
Kitchen, cont.
Ceiling height -
401, 402
Floor
504
Living room
Lights, outlets, ventilation
250,280
and Dining
Ceiling height
401,402
Room
Windows/screens
501,551
Basement
Maintenance
500
Watertight
Soo
Lighting
253
Water
Source (circle): Public Private
Must be potable
180
Quantity, pressure
180
Responsible for paying MGL ch 186 s 22, metering
354
Hot Water
Fuel Type (circle): Natural Gas Oil Electric Other
Temp.:
°f Location taken:
Quantity, pressure, 110 F min, 130 max
190
Venting
202
Heating
Type (circle): Forced Hot Water Forced Hot Air Steam
Electric
No portable units
zoo
"Habitable room and every room with toilet, shower, tub"
201
• 68 F7 am to 11 pm, 64 F 11:01 pm to 6:59 am,
except 6/15-9/15
• 78 F max in heating season/measure 5 feet wall, 5
feet floor
Venting, metering
202, 354, 355
Electrical
Type (circle): 110 220 Amp:
Amperage, temporary wiring, metering
zso, zss, zs6, 354
Drainage,
Type (circle): Public Private
Plumbing
Sanitary drainage required and maintained
300,351
Smoke & CO
Required & operational
482
Detectors
Pests
Free of pests (rodents, skunks, cockroaches, insects)
550
Structural maintenance and elimination of harborage
550
Asbestos or
Lead Paint
353, 502
Curtailment
620
Access
810
Other
Page 2 of
°n.
Referral: ❑ Electric ❑ Fire ❑ Plumbing ❑ Building ❑ Other
This inspection report is signed and certified under the pains and penalties of perjury.
Inspector Signature
Occupant or Occupant's Representative Signature
Reinspection Date Time
"The information presented above is only a summary of the law. Before you decide to withhold your rent or take any other legal action, it is advisable that you
consult an attorney. If you cannot afford to consult an attorney, you should contact the nearest Legal Services Offices is which is (Name), (Address), and (Phone).
Written description of any violation(s) checked above
Include Area or Element, code citation and a description of the condition(s) that constitute the violation. You may
include remedies that would be an acceptable means of achieving compliance with 10S CMR 410.000.
NOTE: *indicates that this housing inspection has revealed conditions which may endanger or materially impair the
health, safety, and well-being of any person(s) occupying the premises
Area/Element, Code Citation and Description of Violation I . Acceptable Remedies
Page 3 of —
410.990: continued
THE FOLLOW12NI G IS A BRIEF SUNiNLARY OF SOME OF THE LEGAL RE--MEDIES TENAI TS MAY USE IN
ORDER TO GET HOUSLNG CODE VIOLATIONS CORRECTED.
1. Rent FTrthholdiug (General Lacus Chapter 239 Section SA).
If Code Nolations Are Mot Being Corrected you nrgy be anfided to hold bad your reni pgywent. Fon can do
drys w*houi being evicted if:
A. You can prove that your dwelling unit or common areas contain violations which are serious enough to
endanger or materially impair your health or safety and that your landlord laiew nu=bout the violations
before you were bebiud in your rent
B. You did not cause the violations and they can be repaired while you continue to live in tate building.
C. You are prepared to pay any portion ofthe rent into court if a jud` - orders you to pay for iL (for this it is
best to put the rent money aside in a safe place.)
2. Repair and Deduct (General Laws Chapter 111 Section 1277L).
This law sometimes allows you to use your rent money to make the repairs yourself. If your local code
enforcenrenf .- ncy ce;, ffres that there are code violations which endanger ormaterially impar your health, safer.*
or well-being and your landlord has received written notice of the violations, you may be able to use this remedy_ If
the owner fails to begun necessary_ repairs (or enter into a written contract to have them made) within five days after
notice or to complete repairs within 14 days after notice you can use up to fourmonrhs'reut in any year to make the
repairs.
3. Retaliatory Rent Increases or Eviction Prohibited (General Lau-, Chapter 156, Section 1S and Chapter 239
Section 2A).
The Or:710- mar not increase ivur rent or eraet you in retaliation for malting a complaint to your local code
enforcement agency about code violations. If the owner mists your rent or tries to evict within sixmonths after you
have made the complainthe or she will have to show a good reason for the increase or eviction which is narelated to
your complaint. You may be able to sue the landlord for damages if he or she tries this.
4. Rent Receivership (General Laws Chapter 111 Sections 127C -H).
The occupants andlor the. board of health may petition the District or Superior Court to allow rent to be paid
into court rather than to the owner. The court may then appoint a "receiver" who may spend as much of the rent
money as is needed to correct the violation. TliereceiverisuotsubjeMtoaspendinglimitarionoffoirmonths'rent
5. Search of Wan -ant of Habitability.
You may be entitled to sue your landlord to have all or some of your rent returned if your dwelling unit does net
meet minimum standards of habitability.
6. Unfair and Deceptive Practices (General Laws Chapter 93A)
Renting an apartment with code violations is a. violation of the consumer protection act and regulations for
wbich you may sue an owner.
THE INFORMATION PRESENTED ABONTEISONLYASUM1v1ARY`OFTBE LAWBEFORE YOU DECIDE
TO N'�TrHHOLD YOURRENTL ORTAKF- A1v'YLEGA L ? CTION. ITIS ADN ISABLETFLATY-OUCONSIMT
A -N ATTORN TY. YOU SHOULD CONTACT THE NEAREST LEGAL. SER4'ICES OFFICE 4irI-1ICH IS:
(NAME) CrEI.EPHONE NUIv1BER)
(ADDRESS)
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