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HomeMy WebLinkAboutMiscellaneous - Building 25-R.C. Drive (Whole Building)1,9 01 V, DelleChiaie, Pamela From: French, Melanie (Philadelphia) [Melanie. French@aimco.com] Sent: Friday, October 07, 2011 2:09 PM To: Grant, Michele; Susko, Deana (Boston); Sawyer, Susan Cc: DelleChiaie, Pamela; Cappel, Peter (Denver); Johnson, Mark (042393 -Royal Crest Estates (Nashua)); Steich, Matt (Constr Srvcs - Bensalem); Lynch, Daniel (Constr Srvcs - Philly) Subject: RE: Complaint: 25 Royal Crest Drive - Apt. #4, North Andover, MA - ORDER LETTER ATTACHED DATED 9/1/2011 - SENT 9/6/2011 Michele, Thank you for the note and clarification. You are correct that we have been working with this resident regarding her financial request, however that has not hindered or been the cause of the delay in work starting. Access to the unit has been the problem in this case. Despite our attempts to get Ester to vacate the apartment, she has refused to do so. We see this as entirely two separate issues... the first and most important is to have her vacate the apartment. Deana spoke with her last night and she will be vacating. She now understands that if she does not do so in the next few days, we will take legal action to have her vacate. To treat this problem as thoroughly as possible, we have also vacated the other apartments adjacent to 25-4 on the terrace level in building 25. We certainly understand the importance of getting this work done and have already had our Construction Services team look at this unit and the surrounding units for any moisture problems. A initial plan of action is being developed and our plan is to forward it to your office early next week. Dan Lynch and Matt Steich ( our Construction Services liaisons) have actually been working on a plan for multiple apartments. Our understanding was that Mark Johnson had provided you with you needed regarding the orders. Your note below indicates that may not be the case and as such, Deana will work with Matt and Dan to provide you with a written response for each order. The city should have also received permit request and notification that we will be replacing all of the roofs at Royal Crest Estates. This work, in addition to the exterior work completed last year and this year will be a huge benefit to the community. We are very excited to be making these improvements and look forward to getting the moisture issues resolved that were seen as a result of Massachusetts tough winter and the wettest August in history. We would be happy to schedule a time to meet with you in person or by phone to walk through all of these improvements. Thank you again for your follow up. Deana will keep you abreast of the progress in 25-4 Melanie From: Grant, Michele [mailto:mgrant@townofnorthandover.com] Sent: Friday, October 07, 2011 10:47 AM To: Susko, Deana (Boston); Johnson, Mark (042393 -Royal Crest Estates (Nashua)); French, Melanie (Philadelphia); Cappel, Peter (Denver) Cc: Sawyer, Susan; DelleChiaie, Pamela Subject: RE: Complaint: 25 Royal Crest Drive - Apt. #4, North Andover, MA - ORDER LETTER ATTACHED DATED 9/1/2011 - SENT 9/6/2011 Hi Melanie, Please see the attached order letter. I've high lighted a specific paragraph on the second page. Your negotiation with the tenants about moving, monies etc. does not negate the order letter's conditions. Recently, we asked you to follow up on the outstanding order letters. The conditions to the open order letters have not been met. If access is the issue, I can make a phone call to the tenants. However, this sounds like money negotiations. As per the Order Letter. Please bring in the remediation company and assess each outstanding apartment in writing and submit to the Health Department as soon as possible. A %ichefe rE. Grant 2'udfic ifeafthAgent North AndoveriTeafth Department North Andover, im. 01845 978-688-9540 978-688-8476 -Fax, From: Susko, Deana (Boston) [mailto:Deana.Susko@aimco.com] Sent: Thursday, October 06, 20118:41 AM To: Grant, Michele Cc: French, Melanie (Philadelphia) Subject: FW: Complaint: 25 Royal Crest Drive - Apt. #4, North Andover, MA - ORDER LETTER ATTACHED DATED 9/1/2011 - SENT 9/6/2011 Hi Michele, I have been communicating with this resident for the past several days. She refuses to leave her apartment and allow us to transfer so that we may investigate and remediate this problem correctly. Our adjustors are involved and will be assessing her damaged belongings for reimbursement. She is still refusing to transfer. At this point I have requested that she come in and meet with me as -she is not returning my phone calls and will only communicate via email. I will keep you posted, but at this point we cannot begin the repairs until she is out of the apartment. Deana Susko Northeast Operations — Boston Mobile — 978-3$2-8127 From: Johnson, Mark (042393 -Royal Crest Estates (Nashua)) Sent: Tuesday, October 04, 20113:31 PM To: Susko, Deana (Boston) Subject: FW: Complaint: 25 Royal Crest Drive - Apt. #4, North Andover, MA - ORDER LETTER ATTACHED DATED 9/1/2011 - SENT 9/6/2011 From: Johnson, Mark (042393 -Royal Crest Estates (Nashua)) Sent: Friday, September 09, 20114:33 PM To: DelleChiaie, Pamela; mgrant@townofnorthandover.com Cc: Sawyer, Susan Subject: RE: Complaint: 25 Royal Crest Drive - Apt. #4, North Andover, MA - ORDER LETTER ATTACHED DATED 9/1/2011 - SENT 9/6/2011 Hello Pamela, Susan and Michelle, We have offered to transfer the resident to a similar apartment at RCE -North Andover. The resident will not be responsible for any fees associated with the transfer. The resident will need to switch utilities into their name. RCE -NA will pay for the moving costs. The transfer is necessary so that we can hire a contractor to make repairs. We plan on removing the rug to investigate. We plan on removing drywall in the bedroom to investigate the exterior foundation. The drywall is presumed to have asbestos. It will need to be remediate. We have notified the moving company and contractors. We are awaiting the resident's acceptance of the transfer. We are hopeful for a reply by no later than Monday the 12th of September. - Mark From: DelleChiaie, Pamela[mailto:pdellech@townofnorthandover.com] Sent: Tue 9/6/20114:25 PM To: Johnson, Mark (042393 -Royal Crest Estates (Nashua)); Susko, Deana (Boston); 'Cappel@aimco.com' Cc: French, Melanie (Philadelphia); Sawyer, Susan; Grant, Michele Subject: Complaint: 25 Royal Crest Drive - Apt. #4, North Andover, MA - ORDER LETTER ATTACHED DATED 9/1/2011 - SENT 9/6/2011 The attached State Sanitary Code violation and resulting order letter are issued to you under the provisions of the State Sanitary Code, Chapter II, Minimum Standards of Fitness for Human Habitation, 105 CMR 410.000. This letter is being sent to you on behalf of Michele Grant, Public Health Inspector for the Town of North Andover. This is a scanned copy of the original letter. The original will be sent to you via certified mail as well.* Please call the Health Department if you have any questions. Thank you for your attention to this matter. Best Regards, Pamela DelleChiaie Departmental Assistant I Community Development I Health Department Town of North Andover 1600 Osgood Street I Bldg 20 I Suite 2-36 North Andover, MA 01845 W Office - 978-688-9540 Fax - 978-688-8476 Email - pdellechiaie@townofnorthandover.com Website http://www.townofnorthandover.com/Pages/index DISTRIBUTION: To: AIMCO * DBA: ROYAL CREST ESTATES ATTN: Property Management Office Contacts 50 Royal Crest Drive North Andover, MA 01845 To: AIMCO ** CORPORATE OFFICE ATTN: Peter Cappel, V.P. of Env. Health & Safety 4582 S. Ulster Street Denver, CO 80327-2662 MELANIE FRENCH (PHILADELPHIA) E-MAIL ONLY V.P., Northeast Area AIMCO/ROYAL CREST ESTATES h MARK*JOHNSON* (c/o: NORTH ANDOVER) Regional Supervisor AIMCO/ROYAL CREST ESTATES DEANA SUSKO* (c/o: NORTH ANDOVER) Branch Manager AIMCO/ROYAL CREST ESTATES PETER CAPPEL** (DENVER, CO) V.P., Env. Health & Safety AIMCO/CORPORATE OFFICE Tenant: Ester Veas ROYAL CREST ESTATES 25 Royal Crest Drive —Apt. #4 North Andover, MA 01845 EMAIL & CERTIFIED MAIL 7004-2510-0001-6602-3302 Tracking: https://tools.usps.com/go/1 EMAIL & CERTIFIED MAIL 7004-2510-0001-6602-3302 Tracking: https://tools.usps.com/go/1 EMAIL & CERTIFIED MAIL 7004-2510-0001-6602-3319 Tracking: REGULAR 1ST CLASS MAIL ut.action Please note the Massachusetts Secretary of State's office has determined that most emails to and from municipal offices and officials are public records. For more information please refer to: http://www.sec.state.ma.us/pre/preidx.htm. Please consider the environment before printing this email. 4 ■ Complete items 1, 2, and 3. Al90 complete A . item 4 if Restricted Delivery is desired. X ■ Print your name and address on the reverse so that we can return the card to you. g ■ Attach this card to the back of the mailpiece, or on the front if space permits. ^ 1. Article Addressed t FI ❑ Agent ❑ Addressee (PdnteName) C. Date of Delivery i ) I, 1? SEP 3 0 2011 item 1? ❑ Yes idw: ❑ No /,// r ❑ Registered ❑ Retum Receipt for Merchandise j)t%/� �•/�� ❑ Insured Mail 13C.O.D. (J� � �/ 4. Restricted Deliver�/l (Extra Fee) ❑ Yes 2. Article Number- 0 - _ _•I (rransfer from service labeq I I? 17 0 0 5 0 3 9 0 0 0 0 3 4,265 :913? PS Form 3811, February 2004 Domestic Return Receipt 102595-02-M-1540 i UNITED STATES POSTAL SERVICE First -Class Mail Postage & Fees Paid USPS Permit No. G-10 , • Sender: Please print your name, address, and ZIP+4 in this box • NORTH ANDOVER HEALTH DEPT. 1600 Osgood Street Building 20, Suite 2-36 N®ith Anuover, MA 01646 I�i}F??f iii�ffffFl}fiiiFiiiil'!fi}fl!!ii}iiFlli�i}!!if}i�!}iSl ■ ComplV.e items 1, 2, and 3. Also complete item 4 if Restricted Delivery Is desired. Il ■ Print your name and address on the reverse so that we can return the card to you. ■ Attach this card to the back of the mailpiece, or on the front if space permits. 1. Artisle Addressed to: 0 SECTIONDE IVERY OCOMPLETE re ❑ Agent ❑ Addressee d b (Printeame) C. Da of D 'very 11 taJ d i ferent from item 1? ❑ Yes �s 11 YES, eRECEF"l�1E�i^below: El No rJ Up Zi ZU11 2 ❑ Registered ❑ Return Receipt for Merchandise ❑ Insured Mail ❑ C.O.D. 4. Restricted Delivery? (Extra Fee) ❑ Yes 2. Article Number r v ---- - --- ffimsfer from service iabeo ' 700'8 b 3 9 0 0003 4265 9168 ', PS Form 3811, February 2004 Domestic Return Receipt 102595-02-M-1540 v UNITED STATES POSTAL SERVICE 11111 .1 Firs Class Mail Pos ge & Fees Paid USPS Permit No. G-10 • Sender: Please print your name, address, and ZIP+4 in this box • NORTH ANDOVER HEALTH DEPT. 1600 Osgood Street Building 20, Suite 2-36 North Andover, MA 01845 1�3F#iF,Fl7��}Fi#i�iliFfiiFF#ii�tiiFFF��i�#-i {}y�)j]3#ififlllliF� jm ! .. . .�,... i Ln Iru Postage $ r m O Certified Fee m � � Rsem Receipt Fee (Endorsement Required) Postm \I Here C3 Er Restricted Delivery Fee (Endorsement Required) (� m O Total Postage & Fees Lr) � O O Sent To ��% - — - --- -- ------ nl or PO Boxt No. p!� • Certified Mail Provides: xi1" a A mailingreceia ' (esignga)7Ao7.eunr,0088=0:1Sd o A unique itlecJ :�: ": =I i" apiece o A record of delivery kept by the Postal Service for two years Important Reminders: o Certified Mail may ONLY be combined with First -Class Mail® or Priority Maile. o Certified Mail is not available for any class of international mail. e NO INSURANCE COVERAGE IS PROVIDED with Certified Mala For valuables, please consider Insured or Registered Mail. n For an additional fee, a Return Receipt may be requested to provide proof of delivery. To obtain Retum Receipt service, please complete and attach a Return Receipt (PS Form 3811) to the article and add applicable postage to cover the fee. Endorse mailpiece"Return Receipt Requested". To receive a fee waiver for a duplicate return receipt, a USPS® postmark on your Certified Mail receipt is required. o For an additional fee, delivery may be restricted to the addressee or addressee's authorized a ent. Advise the clerk or mark the mailpiece with the endorsement "Restricted�elivery". o If a postmark on the Certified Mail receipt is desired, please present the arti- cle at the post office for postmarking. If a postmark on the Certified Mail receipt is not needed, detach and affix label with postage and mail. IMPORTANT: Save this receipt and present it when making an inquiry. Internet access to delivery information is not available on mail addressed to APOs and FPOs. U.S. Postal ServiceTM IQCE R, 0 1,FA I E AI (Doinestic,Ma7Ilgnly; W InSUI fl.l Postage $ M O Certified Fee C3 O Return Receipt Fee f (Endorsement Required) SSi ORestricted Delivery Fee Ir (Endorsement Required) M O Total Postage & Fees 9 or PO Box No. f 01, Postmark Jd� Here 1� F) Certified IVjatl Provides: (evemu) joozeunr,00BE�odsd v A mailing receipt o A unique identifier for your mailpiece e A record of delivery kept by the Postal Service for two ye`brs { Important Reminders: o Certified Mail may ONLY betcombined with First -Class Maile or Priority Mail®. o Certified Mail is not available for any class of international mail. o NO INSURANCE COVERAGE IS PROVIDED with Certified Mail. For valuables, please consider Insured or Registered Mail. e For an additional fee, a Return Receipt may be requested to provide proof of delivery. To obtain Return Receipt service, please complete and"attach a Return Receipt (PS Form 3811) to the article and add applicable postage to cover the fee. Endorse mailpiece "Return Receipt Requested". To receive a fee waiver for a duplicate return receipt, a USPSe postmark on your Certified Mail receipt is required. o For an additional fee, delivery may be restricted to the addressee or addressee's authorized agent. Advise the clerk or mark the mailpiece with the endorsement "Restricted Delivery". a If a postmark on the Certified Mail receipt is desired, please present the arti- cle at the post office for postmarking. If a postmark on the Certified Mail receipt is not needed, detach' and affix label with postage and mail. IMPORTANT: Save this receipt and present it when making an inquiry. Internet access to delivery information is not available on mail addressed to APOs and FPOs. r, f MIleChiaie, Pamela From: DelleChiaie, Pamela Sent: Monday, September 19, 2011 10:13 AM To: 'Mark.Johnson@aimco.com' Cc: 'Deana.Susko@aimco.com'; 'Melanie. French@aimco.com'; 'Peter Cappel (Cappel@aimco.com)'; Sawyer, Susan; Grant, Michele Subject: FW: Complaint and Follow -Up Issues - 25 Royal Crest Drive, North Andover, MA 01845 Attachments: 20110216160551453.pdf Follow Up Flag: Follow up Flag Status: Flagged Attached is a letter being sent to you on behalf of Susan Sawyer, Public Health Director for the Town of North Andover. The originals are also being sent via certified mail. Your soonestresponse is appreciated. Thank you. Best Regards, Pamela DelleChiaie Departmental Assistant I Community Development I Health Department Town of North Andover 1600 Osgood Street Bldg 20 1 Suite 2-36 North Andover, MA 01845 N Office - 978-688-9540 9 Fax - 978-688-8476 9 Email - pdellechiaie@townofnorthandover.com ; Website http://www.townofnorthandover.com/Pages/index "We can never see the path of our life if we are too busy focusing on the pebbles under our feet." --Anonymous F. ----- Original Message ----- From: noreply@townofnorthandover.com [mailto:noreply@townofnorthandover.coml Sent: Friday, September 16, 20114:06 PM To: DelleChiaie, Pamela Subject: Complaint and Follow -Up Issues - 25 Royal Crest Drive, North Andover, MA 01845 This E-mail was sent from "RNPOA428C" (Aficio MP C5000). Scan Date: 09.16.201116:05:51(-0400) Queries to: noreply@to�xmofnorthandover.com Please note the Massachusetts Secretary of State's office has determined that most emails to and from municipal offices and officials are public records. For more information please refer to: http://www.sec.state.ma.us/pre/preidx.htm. Please consider the environment before printing this email. 1"� s•.� .-1 September 15, 2011 North Andover Health Department Community Development Division Mark Johnson Property Management Office AIMCO - DBA: ROYAL CREST ESTATES 50 Royal Crest Drive North Andover, MA 01845 Re: Building 25 Royal Crest Estates, North Andover, MA 01845 FILE COPY This correspondence is in regards to chronic water conditions noted at Building 25, Royal Crest Estates, North Andover, MA. On August 11, 2011 this office sent you the attached email regarding Building 25 apartment unit #2 and chronic water complaints. The report submitted by the tenant, Ms. O'Connor prepared for Advanced Mold Detection Services and this unit is attached. At that time, no chronic condition could be specifically identified by the Health Department. The tenant was in the process of moving out. The second report, fromunit #1, was sent to the Health Department by a different tenant of building 25. This tenant submitted air quality results that had been also privately commissioned by her, utilizing the same professional company as Ms. O'Connor. In this case the tenant in unit #1 did not request an inspection, but simply wanted the information to be on file at the Health Department for future tenant's view. I believe your company also had air quality testing in this apartment. This unit is now vacant as well. Last week an Order Letter was sent out regarding a Health Inspection conducted on September 1, 2011 at Building 25 unit #4. in this unit the chronic dampness has created the visual and sensory conditions necessary for an Order to Correct. This is the third unit in Building 25 to have complained about mold and chronic dampness, within such a short period of time. This is cause of great concern to the Health Department. Three units not directly contiguous, but located on the same lower level implicate the structure rather than a single condition in the building, such as a plumbing leak. 1600 Osgood Street, Horth Andover, Massachusetts 01845 Phone 918.688.9540 fox 978.688.8476 Web www.towoofoorthandover.com Thege complaints and conditions- are now noted in the Health Department files and this correspondence to AIMCO representatives is to ensure that AIMCO management personnel are aware andhave been apprised of the complaints. The state sanitary code clearly states that no rental unit shall be rented with known sanitary code violations. For this reason, .it -is the Health Department's request to conduct similar investigations into units #1 and #2, as has been Ordered for unit A. This office expects.a response to this request within the same time period of the OL for unit A. Please also confirm whether this building was one -of the many buildings that ground water conditions have attempted to be addressed with improved drainage. It may be prudent for AIMCO to consider voluntarily closure of these units as they become available until the chronic dampness conditions and risk to the tenants can be fully addressed. Please feel free to call the Health Department at 978-688-9540 with any questions you may have. Sincerely, Su an Sa , er, RE S/RS P blic Health Director Cc: 1) AIMCO — 4582 S. Ulster Street, Denver, CO 80327-2662 2) AIMCO — DBA: Royal Crest Estates, 50 Royal Crest Drive, North Andover, MA 01845 3) Tenants — Building 25 Royal Crest Drive 4) Melanie Fi-ench—,AIMCO/Royal Crest Estates, Pidladelphia 5) Deana Sitsko — AI ICOIRoyal 0 -est Estates, North Andover 6) File 1600 Osgood Street, Norlh Andover, Massachusetts 01845 Phone 978.688.9540 fox 978.688.8476 Web www.towno(northandover.com North Andover Wealth Department [ommunity Development Division September 15, 2011 Mark Johnson Property Management Office AIMCO - DBA: ROYAL CREST ESTATES 50 Royal Crest Drive North Andover, MA 01845 Re: Building 25 Royal Crest Estates, Forth Andover, MA 01845 This correspondence is in regards to chronic water conditions noted at Building 25, Royal Crest Estates, North Andover, MA. On August 11, 2011 this office sent you the attached email regarding Building 25 apartment unit #2 and chronic water complaints. The report submitted by the tenant, Ms. O'Connor prepared for Advanced Mold Detection Services and this unit is attached. At that time, no chronic condition could be specifically identified by the Health Department. The tenant was in the process of moving out. The second report, frorn'unit #1, was sent to the Health Department by a different tenant of building 25. This tenant submitted air quality results that had been also privately commissioned by her, utilizing the same professional company as Ms. O'Connor. In this case the tenant in unit #1 did not request an inspection, but simply wanted the information to be on file at the Health Department for future tenant's view. I believe your company also had air quality testing in this apartment. This unit is now vacant as well. Last week an Order Letter was sent out regarding a Health Inspection conducted on September 1, 2011 at Building 25 unit #4. Tn this unit the chronic dampness has created the visual and sensory conditions necessary for an Order to Correct. This is the third unlit in Building 25 to have complained about mold and chronic dampness, within such a short period of time. This is cause of great concern to the health Department. Three units not directly contiguous, but located on the same lower level implicate the structure rather than a single condition in the building, such as a plumbing leak. 1600 Osgood Street, North Andover, Massachusetts 01845 Phone 978.688.9540 fox 978.688.8476 Web www.townofoorthandover.com -x • These complaints and conditions are now noted in the Health Department files and this correspondence to AIMCO representatives is to ensure that AIMCO management personnel are aware and have been apprised of the complaints. The state sanitary code clearly states that no rental unit shall be rented with known sanitary code violations. For this reason, .it -is the Health Department's request to conduct similar investigations into units #1 and #2, as has been Ordered for unit #4. This office expects a response to this request within the same time period of the OL for unit #4. Please also confirm whether this building was one -of the many buildings that ground water conditions have attempted to be addressed with improved drainage. It may be prudent for AIMCO to consider voluntarily closure of these units as they become available until the chronic dampness conditions and risk to the tenants can be fully addressed. Please feel free to call the Health Department at 978-688-9540 with any questions you may have. Sincerely, Su an: -Sa er, RE S/RS P blie Health Director Cc: 1) AIMCO — 4582 S. Ulster Street, Denver, CO 80327-2662 2) AIMCO — DBA: Royal Crest Estates, 50 Royal Crest Drive, North Andover, MA 01845 3) Tenants - Building 25 Royal Crest Drive 4) Melanie French—aa1MCO/Royal Crest Estates, Philadelphia 5) Dentia Susko — AH.11CO/Royal Crest Estates, North Andover 6) File 1600 Osgood Street, North Andover, Massachusetts 01845 Phone 978.688.9540 Fox 978.688.8476 Web wim.townofoorthandover.corn North Andover Health Department Community Development Division September 15, 2011 Mark Johnson Property Management Office AIMCO - DBA: ROYAL CREST ESTATES 50 Royal Crest Drive North Andover, MA 01845 Re: Building 25 Royal Crest Estates, North Andover, MA 01845 This correspondence is in regards to chronic water conditions noted at Building 25, Royal Crest Estates, North Andover, MA. On August 11, 2011 this office sent you the attached email regarding Building 25 apartment unit #2 and chronic water complaints. The report submitted by the tenant, Ms. O'Connor prepared for Advanced Mold Detection Services and this unit is attached. At that time, no chronic condition could be specifically identified by the Health Department. The tenant was in the process of moving out. The second report, from unit #1, was sent to the Health Department by a different tenant of building 25. This tenant submitted air quality results that had been also privately commissioned by her, utilizing the same professional company as Ms. O'Connor. In this case the tenant in unit #1 did not request an inspection, but simply wanted the information to be on file at the Health Department for future tenant's view. I believe your company also had air quality testing in this apartment. This unit is now vacant as well. Last week an Order Letter was sent out regarding a Health Inspection conducted on September 1, 2011 at Building 25 unit #4. In this unit the chronic dampness has created the visual and sensory conditions necessary for an Order to Correct. This is the third unit in Building 25 to have complained about mold and chronic dampness, within such a short period of time. This is cause of great concern to the Health Department. Three units not directly contiguous, but located on the same lower level implicate the structure rather than a single condition in the building, such as a plumbing leak. 1600 Osgood Street, North Andover, Massachusetts 01845 Phone 978.688.9540 Fax 978.688.8476 Web www.townofnorthandover.com These complaints and conditions- are now noted in the Health Department files and this correspondence to AIMCO representatives is to ensure that AIMCO management personnel are aware and have been apprised of the complaints. The state sanitary code clearly states that no rental unit shall be rented with known sanitary code violations. For this reason, it is the Health Department's request to conduct similar investigations into units #1 and #2, as has been Ordered for unit #4. This office expects a response to this request within the same time period of the OL for unit A. Please also confirm whether this building was one of the many buildings that ground water conditions have attempted to be addressed with improved drainage. It may be prudent for AIMCO to consider voluntarily closure of these units as they become available until the chronic dampness conditions and risk to the tenants can be fully addressed. Please feel free to call the Health Department at 978-688-9540 with any questions you may have. Sincerely, Suan Sawyer, REITS/RS ° P blic Health Director Cc: 1) AIMCO — 4582 S Ulster Street, Denver, CO 80327-2662 2) AIMCO — DBA: Royal Crest Estates, 50 Royal Crest Drive, North Andover, MA 01845 3) Tenants — Building 25 Royal Crest Drive 4) Melanie French —AIMCO/Royal Crest Estates, Philadelphia 5) Deana Susko — AIMCO/Royal Crest Estates, North Andover 6) File 1600 Osgood Street, North Andover, Massachusetts 01845 Phone 978.688.9540 Fax 978.688.8476 Web www.townofnorthandover.com North Andover Health Department Community Development Division September 15, 2011 Mark Johnson Property Management Office AIMCO - DBA: ROYAL CREST ESTATES 50 Royal Crest Drive North Andover, MA 01845 Re: Building 25 Royal Crest Estates, North Andover, MA 01845 This correspondence is in regards to chronic water conditions noted at Building 25, Royal Crest Estates, North Andover, MA. On August 11, 2011 this office sent you the attached email regarding Building 25 apartment unit #2 and chronic water complaints. The report submitted by the tenant, Ms. O'Connor prepared for Advanced Mold Detection Services and this unit is attached. At that time, no chronic condition could be specifically identified by the Health Department. The tenant was in the process of moving out. The second report, from unit #1, was sent to the Health Department by a different tenant of building 25. This tenant submitted air quality results that had been also privately commissioned by her, utilizing the same professional company as Ms. O'Connor. In this case the tenant in unit #1 did not request an inspection, but simply wanted the information to be on file at the Health Department for future tenant's view. I believe your company also had air quality testing in this apartment. This unit is now vacant as well. Last week an Order Letter was sent out regarding a Health Inspection conducted on September 1, 2011 at Building 25 unit #4. In this unit the chronic dampness has created the visual and sensory conditions necessary for an Order to Correct. This is the third unit in Building 25 to have complained about mold and chronic dampness, within such a short period of time. This is cause of great concern to the Health Department. Three units not directly contiguous, but located on the same lower level implicate the structure rather than a single condition in the building, such as a plumbing leak. 1600 Osgood Street, North Andover, Massachusetts 01845 Phone 978.688.9540 Fax 978.688.8476 Web www.townofnorthandover.com 0 These complaints and conditions- are now noted in the Health Department files and this correspondence to AIMCO representatives is to ensure that AIMCO management personnel are aware and have been apprised of the complaints. The state sanitary code clearly states that no rental unit shall be rented with known sanitary code violations. For this reason, it is the Health Department's request to conduct similar investigations into units #1 and #2, as has been Ordered for unit #4. This office expects a response to this request within the same time period of the OL for unit #4. Please also confirm whether this building was one of the many buildings that ground water conditions have attempted to be addressed with improved drainage. It may be prudent for AIMCO to consider voluntarily closure of these units as they become available until the chronic dampness conditions and risk to the tenants can be fully addressed. Please feel free to call the Health Department at 978-688-9540 with any questions you may have. Sincerely, Su an Sawry'dr, RE S/RS P blic Health Director Cc: 1) AIMCO — 4582 S. Ulster Street, Denver, CO 80327-2662 2) AIMCO — DBA: Royal Crest Estates, 50 Royal Crest Drive, North Andover, MA 01845 3) Tenants — Building 25 Royal Crest Drive 4) Melanie French —AIMCO/Royal Crest Estates, Philadelphia 5) Deana Susko — AIMCO/Royal Crest Estates, North Andover 6) File 1600 Osgood Street, North Andover, Massachusetts 01845 Phone 978.688.9540 Fax 978.688.8476 Web www.townofnorthandover.com N1122hisle, Pamela From: Sawyer, Susan Sent: Friday, August 12, 2011 10:59 AM To: 'Johnson, Mark (042393 -Royal Crest Estates (Nashua))' Cc: Grant, Michele; French, Melanie (Philadelphia); 'Susko, Deana (Boston)'; DelleChiaie, Pamela Subject: Royal Crest issues To: Mark Johnson This email is a follow up the meetings and inspections at Royal Crest this past week with the Health Department. As there are numerous units being addressed with a variety of problems, please let me know if I neglect to include any items that may be of importance and I will add it to the notes. Thank you, Susan To recap open issues: Pest reports received from F&W on 8/8/11 OL updates: Bldg 41, #3 – the work order showed completion in the apartment, however the tenants have not been back there yet. Tenant was called and left a message on Friday, August 12, 2011 in the morning, stating the Health Dept. needed to do an inspection to confirm the corrective action. Bldg 41, common areas and exterior areas were observed. All entry holes were filled that were possible to do so using various methods; covering, foam and steel wool. Entire building to be visited and baited with weekly monitoring. Bldg 37, #4 – was observed mid -construction. Removal of sheetrock was done throughout in all areas up to approx. 4 feet. Ceilings as needed. Proper cleaning and sanitizing process was used on beams behind the sheetrock. Anticipated to be complete and ready for final inspection on 8/19/11. Tenant being relocated. Agreed to hold final letters owed to the Health Department to 8/19/11 after follow up visit to check for pest and bedbug activity.. Also, we received a distress complaint needing immediate attention on 8/10/11 Tenant moving to Bldg 35, #9 from Bldg 49, #2. Tenant distressed about mold that is on her mattress, which has been discovered in the move. Mark Johnson personally handled the problem within 1 hour of the Health Dept receiving the complaint. On 8/11/11, 1 personally went to unit being vacated. The stench was intense. It was not only mold; but was mixed with other foul odors urine, dirt etc. Walls had food stains. Entire unit obviously not been cleaned in months. Rugs filthy and dust level very high on heaters and window sills. This unit will need serious attention prior to renting. Observed the. -mold on the mattress in addition to the numerous old urine and other wet stains on the mattress._—�� Also informed you of another inspection that was conducted on Thursday morning. This inspection did not require an inspection report or Order Letter, but the claims were mold related. No chronic water found. Mark was notified via email, so is aware they may have a hidden problem in a apartment. This was in Bldg 25. Susan Sauw* 1600 Uogaod sit J`3t 4 2C, unit 2-36 .Nat& Qndou", .MCL x1845 off ice 978 688-9540 fax 978 6884476 All email messages and attached content sent from and to this email account are public records unless qualified as an exemption under the [ http://www.sec.state.ma.us/pre/preidx.htm ]Massachusetts Public Records Law. Please note the Massachusetts Secretary of State's office has determined that most emails to and from municipal offices and officials are public records. For more information please refer to: http://www.sec.state.ma.us/pre/preidx.htm. Please consider the environment before printing this email.