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HomeMy WebLinkAboutContract #: 1434 - From: 06-15-2021 To: 08-15-2021 - Access Information Management - Community Development DocuSign Envelope ID:8FC95DB2-5BA3-4383-95AI-C34E253E741A TOWN OF NORTH ANDOVER STANDARD SHORT FORM CONTRACT DOCUMENT CONTRACT NO: Contractor Legal Name: Town Department Name: Access Information Management Town of North Andover Corporation("Access") Contractor Address: Mailing Address: 500 Unicorn Park 120 Main Street Woburn,MA 01801 North Andover,MA 01845 Contractor Vendor]D: Rate(if applicable): 24171 Not to exceed$50,245.26 Contract start date: Contract End Date: Upon final signature of contract but no August 15,2021 later than June 1,2021 Description of Scope(Attach support documentation) See attached proposal and pricing quote Contract Signatures: Approved as to the availability of ALL REQUIRED DOCUMENTS AGREES TO PROVIDE THE appropriations ATTACHED GOODS OR SERVICES AS INDICATED IN ACCORDANCE In the amount of WITH THESE CONTRACT DOCUMENTS AS DEFINED IN $ THE NORTH ANDOVER STANDARD CONTRACT GENERAL CONDITIONS Fi ce Director: Department Head: Contractor: Sa"gnate Sig Title: Area vice President Date: Date: Date: 5/21/2021 Effective Date:Date of Latest Town Manager: Town Counsel: Signature Signature Signature Date:715A�� Date: DocuSign Envelope ID:8FC95DB2-5BA3-4383-95A1-C34E253E741A TOWN OF NORTH ANDOVER STANDARD CONTRACT GENERAL CONDITIONS' Article I.Definition of Terms: The following terms in these Contract Documents shall be construed as follows: 1."Town"shall mean the Town of North Andover,Massachusetts 2. "Contract, Agreement, and Contract Documents" shall include the Town's Standard Contract General Conditions,the Invitation for Bids,Requests for Proposals or other solicitations,the contractors response including Contract Certifications and Applications excluding any language stricken by the Town as unacceptable and including any negotiated statements of work contemplated by the solicitation ('SOW"), Technical Proposals, Contractor's Price Proposals, Performance Bonds, which documents are incorporated herein by reference. Any conflict between the Town's standard contract general conditions and the Contractor's bid proposal or any other submission will be resolved in favor of the Town's standard contract general conditions which shall preempt all other submittals. 3."Contractor"shall mean the individual,partnership,corporation or other entity to which this Contract is awarded. Article 11.'Performance: The Contractor shall provide the services to undertake and perform all appropriate tasks described in the Contract Documents. The Contractor shall upon written request remove from Town premises or work sites and replace all individuals in the Contractor's employ whom the Town determines to be disorderly, careless or incompetent or to be employed in violation of the terms of this Contract.Performance under this contract shall include services rendered, obligations due to and costs incurred by the Contractor, deliverables proven and accepted by the To in accordance with SOW Appendix 3.The Town shall have a reasonable opportunity to inspect all goods and delivers,services performed by and work product of the Contractor and accept or reject such goods, deliverable,services or work product. Article 111.Time of Performance:.The Contractor shall commence work on or around June 1,202 1 upon execution of this Agreement.If the Contractor fails to return communications or stops work altogether without due cause,and does not notify the Town of such due cause, the Town may give notice in writing to proceed with the work or to carry on more speedily. Ten (10) days after presentation of the notice, if the Contractor has not provided a confirmation of the work proceeding the Contractor shall be considered in default in the performance of the Contract. This Agreement may be extended or renewed upon agreement of the parties and only upon execution of written agreement signed by both parties. Article IV.Revisions in the Work to be Performed: If the Town requires revisions or other changes to be made in the scope or character of the work to be performed,the Town will promptly notify Contractor.For any changes to the scope of work,the Contractor shall notify the Town of associated costs in writing. The Contractor shall make the necessary changes only upon receipt of a written acceptance of the costs and a written request from Town. The Contractor shall not be compensated for any services involved in preparing changes that are required for additional work that should have been anticipated by Contractor in preparation of the Request for Quote as provided by the To in the scope attached hereto as Appendix C. Article V.,Payment for Services:The Town shall make payment to the Contractor on set forth in the corresponding SOW. Article VI. Ownershio and Confidentiality of Material,Work Products: All information,data,reports,studies, designs,drawings,specifications,materials,computer programs,documents,models,inventions,equipment,and any other documentation, product of tangible materials to the extent authored or prepared pursuant to this Contract (collectively,the"Materials"),shall be the property of the Town.All Contractor proprietary rights shall be detailed in the Contract Documents. At the completion or termination of this Contract copies of all original Materials shall be promptly turned over to the Town. Once the Town has paid for a particular Material,ownership vests in Town and the Contractor must provide such Materials to Town within ten(10)business days of the Town's request for the same without cost to the Town. The Town may use the Materials with respect to construction, maintenance, repair, alteration,expansion, modification and reconstruction of the Project at any time and from time to time. The Town may use the Materials produced,generated or compiled by the Contractor for another project,provided the Contractor shall not be responsible for changes made to the drawings, plans, or specifications without the Contractor's authorization,nor for the Town's use of the drawings,plans or specifications on anotherproject.The Town agrees,to the extent permitted by law,to hold the Contractor harmless from any claims,losses arising out of any use or changes to the Materials by the Town or its representatives during any other construction not a part of this contract. The 2 DocuSign Envelope ID:8FC95DB2-5BA3-4383-95A1-C34E253E741A the State Ethics Law,M.G.L.c.268A.The Contractor certifies that it and its subcontractors are not currently debarred or suspended by the U.S. government, the Commonwealth or any of its subdivisions, and that it nor any of its subcontractors have been subject to a federal or state criminal or civil judgement, administrative citation,order for violation of M.G.L.c. 149,s. 151 or the Fair Labor Standards Act within three years prior to the date of the contract. The Contractor certifies that it has not declared bankruptcy. Article XIV. Severability: In the event any provision of this Agreement is found by a court of appropriate jurisdiction to be unlawful or invalid,the remainder of the Agreement shall remain and continue in full force and effect. Article XVV.Termination of Agreement:The Town may terminate this Agreement upon immediate written notice should the Contractor fail to perform substantially in accordance with the terms of the Agreement with no fault attributable to the other. In the event of a failure to materially perform by the Contractor the notice of such breach shall be accompanied by the nature of the failure,and the Town shall set a date at least 10 days later by which Contractor shall cure the failure.If the Contractor fails to cure within the time as may be required by the notice,the To may at its option, terminate the Agreement. The Town may terminate this agreement without cause at any time, effective seven days beyond a termination date stated in a written notice of termination. In the event of termination, the Contractor shall be compensated for work product and services performed prior to the date of termination.In no event shall the Contractor be entitled payment for any services performed after the effective date of termination,and under no circumstances shall the total price exceed the contract price. Article XV1. Governine Law and Jurisdiction: This Agreement shall be governed by the laws of the Commonwealth of Massachusetts.Any actions arising out of this contract shall be brought in a state or federal court in the County of Essex,Commonwealth of Massachusetts,which shall have exclusive jurisdiction thereof. 4 DocuSign Envelope ID:8FC95DB2-5BA3-4383-95AI-C34E253E741A CERTIFICATIONS CERTIFICATE OF NON-COLLUSION The undersigned certifies under penalties of perjury that our bid or proposal has been made and submitted in good faith and without collusion or fraud with any other person. As used in this certification, the word "person" shall mean natural person, business, partnership, corporation, committee, union, club or other organization, entity, or group of individuals. Signature Date 5/21/2021 Rich Langtry Assistant Vice President,Customer Success—Sales Access Information Management Corporation Print Name &Title Company Name CERTIFICATE OF TAX COMPLIANCE Pursuant to Chapter 62C of the Massachusetts General Laws, Section 49A (b), I is LanglU authorized signatory for Access Information Management Corporation Name of individual Name of contractor do hereby certify under the pains and penalties of perjury that said contractor has complied with all laws of the Commonwealth of Massachusetts, and the Town of North Andover, relating to taxes,permit or other fees, reporting of employees and contractors, and withholding and remitting child support. 5/21/2021 g CS,� a re Date DocuSign Envelope ID:8FC95DB2-5BA3-4383-95A1-C34E253E741A r l���Gry« GG`,GGGGG ����jr�r L Gr��ra�� � � }�, r� � F G 1%f�f r,�ti�7ov, ' 1 a91 :11 ACCESS INFORMATION MANAGEMENT CORPORATION Certificate of Secretary I, Brian M. Greene, being the duly elected, qualified and acting Secretary of Access Information Management Corporation, (the "Company"), hereby certify in such capacity that the following information is true and exact to the best of my knowledge: 1. Access Information Management Corporation is a Massachusetts corporation formed on February 5, 1998 and one of the Access group of entities; . Rich Langtry, as Assistant Vice President, Client Success — Sales within the Access group of entities, is authorized to execute contracts on behalf of the Company. IN WITNESS WHEREOF, I have hereunto set my hand this 21'day of May 2021. Brian M. Greene Secretary and General Counsel DocuSign Envelope ID:8FC95DB2-5BA3-4383-95A1-C34E253E741A Attachment Commonwealth of Massachusetts County of Middlesex On this 21"day of May 2 02 1,before me,the undersigned Notary Public personally appeared Brian M. Greene,proved to me through satisfactory evidence of identification, which was his Massachusetts Driver's License No. 511444236,to be the person whose name is signed on the preceding or attached document, and acknowledged to me that he signed it voluntarily for its stated purpose. A '. (seal) :,� °J4�RY�p�9�;••�•• ' � a'a m �oNtaret Applin NPublic �c;:� My Commission Expires: February 1,2024 HU DocuSign Envelope ID:8FG95DB2-5BA3-4383-95A1-G34E253E741A CERTIFICATE OF VOTE* At a duly authorized meeting the Board of Directors of the held on it was VOTED, THAT (Name) (Officer) of be and hereby is authorized to execute contracts and bonds in the name and on behalf of said , and affix its corporate seal hereto; and such execution of any contract or obligation in the name of on its behalf by such officer under seal of shall be valid and binding upon I hereby certify that I am the clerk of the above named and that is the duly elected officer as above of said and that the above vote has not been amended or rescinded and remains in full force and effect as the date of this contract. (Date) (Clerk) *See attached Certificate of Secretary. DocuSign Envelope ID:8FC95DB2-5BA3-4383-95A1-C34E253E741A ccess Appendix A A 500 Unicorn Park Drive Customer Entity:Town of North Andover Woburn,MA 01801 Billing Address: Delivery Address: 120 Main Street North Andover,MA 01845United States Prepared By:Brad Walker Contact: Email:brad.walker@accesscorp.com Email: Quote Creation Date:3/24/2021 Notes: Quote Expiration Date:4/9/2021 One-Time Services Unit Price Unit of Est. Total Measure Quantity Project Imaging Services-All Inclusive USD 0.0485 Per Image 411,880 USD 19,976.1800 Project Imaging Services-Project Management USD 150.0000 Per Hour 11 USD 1,650.0000 Project Imaging-Database Set Up USO 1,000.0000 Per 1 USD 1,000.0000 Database Standard Delivery/Pickup USO 16.5000 Per Trip 12 USO 198.0000 Transportation Handling-Container(per cu/ft) USO 1.4000 Per Cubic 230.0 USD 322,0000 Foot Labor(per hour) USO 35.0000 Per Hour 16.0 USO 560.0000 Project Imaging Services-Scan Only(Oversized) USO 1.2500 Per Image 20,420 USO 25,525.0000 TOTAL: USO 49,231.1800 This Quote is based on client provided volume estimates and may change upon finalization of the Statement of Work. PROJECT SCOPE ASSUMPTIONS: Estimated pages perhourin Document Preparation Estimated keystrokes per File Digitization Parameters: Digitization Parameters-Resolution: Image Delivery to: Additional Assumptions: • 1 This Quote is confidential and proprietary. 2 The quote is based on the scope ofwork and volume and excludes applicable taxes.In the event additional services are requested or volume orscope of work changes,ACCESS reserves the right to re-quote services. 3 In the absence of an existing agreement for services between the parties,this Quote is based upon execution of an agreement with ACCESS'standard Terms and Conditions. Quote Number:Q-181105 Page 1 of 1 DocuSign Envelope ID:8FC95DB2-5BA3-4383-95A1-C34E253E741A Appendix B: Proposal (Pricing presented under this Proposal are for estimates only and do not constitute final charges.) ME= IE zCzMM= MBEE= ME ♦ r Access DocuSign Envelope ID:8FC95DB2-5BA3-4383-95A1-C34E253E741 A March 24, 2021 AndrewShapiro Town of North Andover Dear Mr. Shapiro This proposal is based upon our current understanding of your scanning initiative. Please know that we are ready to adjust according to the scope of your project. Our ultimate goal is to become a strategic partner with the Commonwealth of MA and its entities, A partner who can address both your current situation as well as address future needs that may arise. We have extensive experience and qualifications in working with great clients with similar business challenges to yours. This consistently positions Access as a best-in- class Records & Information Management solution provider in the industry. We pride ourselves in being different from other providers. Our combination of customer service, professional services and commitment to technology creates an end-to-end solution for a paperless future that results in tangible organizational efficiencies. We offer our personal commitment to deliver a client experience that exceeds your expectations. We look forward to working closely with you and your staff to ensure Access becomes your trusted business partner for all your information management needs. Warm regards, Brad Walker Regional Account Executive - East 978.399.5002 6c Unkedin I Facebook I Twitter 2 1 Copyright©2019 Access-Confidential Access DocuSign Envelope ID:8FC95DB2-5BA3-4383-95A1-C34E253E741A Table of Contents Town of North Andover Conservation Commission Current Situation Access Scanning Gt,) Access Global Presence I. I Budgetary Pricing Client Experience 31 Copyright©2019 Access-Confidential Access DocuSign Envelope ID:8FC95DB2-5BA3-4383-95A1-C34E253E741A MEMMIN . Current File Situation North Andover Conservation (document type)Volumes 1 _.­1­353000 docu erits .1 images • Cut-rent Situation: As described in RFP document. • ACCESSResolution: Access proposes we perform the following services to ensure all physical documents are quickly digitized and available. • Secure Document Pickup: Access will pickup records from (client), an anticipated (1 ) boxes of manilla folders, binders, hanging file folders and redwelds. Access will securely deliver these records to our Washington, NJ Records Center. • Document Prep:Access will ready physical documents for scanning. This will include readying pages for scanning if required and will include standard reviews of pages addressing any bent, tom or upside-down pages. • Document Scanning: Access will scan pages at 300 dpi in ( w,grayscale, color). All pages which contain text will be captured. Non-text pages will be dropped out and not billed to the account. • Document Indexing: Access will index each document as follows:„ location on page/document (TRD: location on page/document • PDF Creation: Access will ready each (document type)named by the indexed data detailed above. (further detail digital delivery: file structure, text searchable, c) • sFTP Delivery of PDF: Access will deliver completed batches via sFTP for an authorized users as outlined by your team todownload. • Original Document Disposition: Upon digital delivery,Access will securely return physical documents to the Town of NorthAndover. 4 1 Copyright 0 2019 Access- Confidential Access DocuSign Envelope ID:8FC95DB2-5BA3-4383-95A1-C34E253E:741A (6) Access V_.-i The Access Scanning Advantage Access is the largest privately held information management provider in the world. We offer the highest quality service and take great pride in our commitment to exceed the expectations of our clients every day. There are several key areas, core to our scanning business, that best align with your current scanning initiative. Access prides itself in delivering high-volume production capture services with 99.98% accuracy. This process has been validated via Six Sigma processes. Access assumes chain of custody of client documents and will follow it through to an audited process of electronic delivery for client ingestion, including secure destruction of the original documents with client authorization. Access Imaging Centers utilize Kofax Software as part of their imaging processing. Kofax is a powerful document capture platform that productively, consistently and securely processes all types of documents and information. Kofax integrates critical business rules for information processing into the capture process, ensuring that each document is processed correctly. Access can produce imaging projects at numerous facilities nationwide. We can utilize our Supercenter locations to complete large back-file conversions while our Regional facilities complete smaller conversions. Access is flexible to our clients' needs, and we can take advantage of our footprint to meet our clients' needs. Access' Project Management team will work with you, from beginning to end, to manage the project budget, scope and schedule. Our team, led by one of best-in-class Project Managers, will facilitate all project processes. Project Management Services include weekly project team meetings, written .status reports and dashboards tracking all project milestones and progress. Access Executive Sponsorship for the project will include; VP Conversion Service, VP Strategic Business Development, Sales Executive, Operations Director - Conversion Services and Senior Market Leadership. 5 Copyright C 2019 Access-Confidential Ac%eess- DocuSign Envelope ID 8FC55C)B2-5BA3-4383-95A1-G34E253L741iA f Access Global Presence �ul�lllllll ulf • CANADA • • ■ • • UNITED STATES • • • •• 00 0 0 • • • • • • Super Center • • Regional Center • •• • 11 • Standard Center • N LOSecure Digitization Process 1 CapyrightV 2019 Access- Access DocuSign Envelope ID:8FC95DB2-5BA3-4383-95A1-C34E253E741A ctcaamenls in a box thwr up C3 Arsdtakethc,m(o0ar W m ry �n(4, (;,&ate Y';s*a�"'nI center ?✓p, aut rn gygp PeJvc)<<�iF'i alwch Store,slved,or s F kak',I rra ,l»I a' re Wm originals 7 Copyright©2019 Access- Acue%ss DocuSign Envelope ID:8FC95DB2-5BA3-4383-95A1-C34E253E741A BudgetaryAccess Pricing Based on our current understanding of the [XX] project, Access is pleased to provide the pricing information below for budgetary pricing purposes. Upon formal approval of the project, we welcome the opportunity to further review the details of the project scope and timeline. Following that review, we will provide a final proposal for the project. Imm Based on 4 document types, 1 index fields (address or date)of up to 30 characters per field. $.0485 411,880 $19,976.18 $1.25 20,420 $26,525.00 Cost per image can fluctuate based on (oversized) index fields, document types and preparation work required. Project Management $ 650 Ho f mproject based on duration andtimeline of the project Transportation Access recommends utilization of Access secure transportation services. $520.00 Based on location and proximity toAccess facility $560.00 Packing labor $4 9,231.18 SUPERCENTE( Access would be open to discussing our ability to provide a more competitive price if we are able to allocate the majority of the project to our supercenters, strategically located in the United States. Our supercenters have a larger infrastructure designed with large-scale projects like yours in mind. 8 1 Copyright©2019 Access- AC-1;c le s s =I N11111111111uniolimin I DocuSign Envelope ID:8FC95DB2-5BA3-,4383-95AI-C34E253E741A lient Experience MM • We continually improve our onboarding, implementation and product education processes through direct, in-depth discussions and feedback sessions with our end users. • We remain connected to industry analysts and forums to keep up to date with market and regulatory trends and changes. • Account Managers are your voice and advocates within Access. They help you make the most of your investment and provide visibility into our product roadmap as well as new feature releases. When developing new features and enhancements yourAccount Managers ensure they gather feedback and early designs and prototypes to make sure our solution continually fits your needs. Document Document Creation Destruction. N, ;�''''' %' j Retention etention .......... Planning Document Digital Management Document Management Offsite Document Storage Scanning About Access Access is the largest privately-held records and information management services t\ccess provider worldwide,with operations across the United States, Canada, Central and South America.Access provides transformative services,expertise,andtechnologies 1.877;345.3546 to make organizations more efficient and more compliant.Access helps companies manage and activate their critical business information through offsite storage and information governance services, scanning and digital transformation solutions, t@ Accesscorp.com document management software including CartaHR,CartaDC and CartaDC Essentials, and secure destruction services.For 11 consecutive years,Access has been named to f W in the Inc.5000,the ranking of fastest-growing private companies in the U.S. DocuSign Envelope ID:8FC95DB2-5BA3-4383-95AI-C34E253E741A Appendix C: Scope ne follaurml;ifs a pmwswd zvve los-sngurzanon of the Toffn of'North Azdaver's Cowervanon Commission filas. '11to&wl prochict shall be courpabble*w upload to La-ATfiche. All files, must beplared back into dia avpective fbidm from which they came and returned to the Town of North Azdavor fib--AzU not bt-Aredded or diitar" Estimated 160 box#sventaming pa of difi*rent dimensions,all measuring less than 12"x The torAl of the bo s is estimated to produce a total page:count of—391,000 resultant images Origimals,are estimated to bave an as run mteftbraugtput of 9w-1,100 • Populatiou is entirated to contain a wy low permtaj*—IM of ftlexedoubk-sided pz&as, • Each double-iidtd pagevall yield two(7)dtlinvuble imagvz • Documents am physically organizeil wto secti *4,:,matniz file foldws,hanging file Udws,3-ving bmdars,redweld folders,etz),that include idoftfi*z inibunatims on file faklor tabs,index tabs,=&w bander spsn*5 or caiws- • Documents contain variaw phy�ical bin dnig element,,(e.g,Acc papardips,tubber bands,contmuous form peen-bar,buss slusailiur amviopes,3-rmg bumiers,ate that way require rawsmal or bunting tutor to scan=& • DOMMUOnt pa,ffftare Wr,a canditim fiatis=table for loading inta a mechanized document hM&er,&edeT for scanxiing. • All dace=ent pages an anticipated to include stmdzad letter,I*pL talskidilrzir sized pagwl- • Origimis with Raza sirws hxw than 11"4711"36"x4r in dimensm Qjr ofiginaL may require masmal PhCament a"glas=g"to capture an mtzsf. EstimateA Oversiz".pap&is 20,4M sheers. Deru,m#nt Preparation Vendes,will prepart the Am"ammit tar U-P captare.including z--=g wy fastewis'phy:wal binding t1tworts and wpainng onpuls that nray be damaped or torn Pnor to sca==F.if any. Imago Capture • AH pages delivered to iv"orwdl bo anaped,including the file folilar cover4ab or binder • Paps will be captured as vanhi page:magas M nidex tab,folder at ailaar physical barrw yet to be doter tnuatd by department wAlor document type. Vendorw&captur*black&vibiew and color origmals 1t,g,cham gnVhs.photolaphs. and hishitthtint)w bWong(black&whft)images at 300 dpi swwlubon- Imago Quidity Cantirel VwAm,w-iU pufarm Stasubad Quality Contsal where all images.-art at dw time of nwgO Captax-C IWA az a separate process, Document Rionsembly- DocuSign Envelope ID:8FC95DB2-5BA3-4383-95A1-C34E253E741 A After Neanning,rendoz vill return orifinal doctunents to thew-tonMe folder in the same ordpx, Output • hnas will be dehiaed in wulfi-pafe PDF file fortuat per index tabor adw phytical Tbanier vrithin each folder.radweR,3-m. g binder Ojr Offietecot2juing foldel wilkn a bOR'. • Indam data wM be dehvered.m a co re=Warat"-T,alue(C SV)fik • RAnahant xmaps,index data and OCR(if appheahla)vriH b*delivered an USB hmd dirre(s)or adw proponed method or a hi*rawldcal duvetery stiuctm for archrival dDrage and retrieval or chazt loading imto a dot urn at managemeat zystem data bare. • A wadw-pro wided M cheat zecount wiU bt auablished on%valors sezven to fa ate the taw feede.1wery of uxia1w.and,data fig m%vular to Towm Project M382retnent A Prq*t Mawgw will be assigmd,to pl-ma,duec,4 and coordwate,actrwiftes of tko japlact to en-we pik and*wlirms we ace omplisbad wi&m to*prescril"d time fiww and fimaing P—Meb— Loration ® Offuu scawunt at vendw's secured locabom o Vreudar wal mAe strangeurents(at document boms to be dotnwred to the custon"location for ffie'boadng, • Chain of custody is domunentedupoupick-up,'deIrm7ir and a t t r fat ewin transfe document to a sectut location for yrapara6on and scizumg Labor mad Matesials- . Please broak-out cost for boxes.and for the 13bor to packlxmts. DocuSign Envelope ID:8FC95DB2-5BA3-4383-95A1-C34E253E741A t5 -�— i i1Gfl!l/ /lrnly i Inc/ yll!'k k, /��I/N`P/'t''i��1Vlrfrtl6U i121 r1f� ilIEt>IIIi;Ill ill ('I°ante:"b;&+:°1• Confidential Information of ACCESS Statement of Work to the Standard Contract General Conditions *Proprietary Notice:This statement of work is confidential information of ACCESS and subject to the confidentiality terms of the applicable services agreement between ACCESS and CLIENT.If the services agreement does not contemplate confidentiality terms between ACCESS and CLIENT,then CLIENTagrees to maintain this statement of work in confidence.CLIENT shall only reproduce or otherwise disclose this statement of work to those CLIENT representatives directly responsible for its evaluation, and who will be advised of and agree to its confidential nature. This statement of work("SOW")effective as of the last signature date below,is attached,made part of,and subject to the Standard Contracted General Conditions dated May 21,2021("Agreement")between Town of North Andover("CLIENT"),and Access Infor- mation management Corporation("ACCESS").ACCESS and CLIENT are each individually a party("Party")and collectively the par- ties("Parties"). Capitalized terms used but not otherwise defined in this SOW shall have the same meaning as ascribed to those terms in the Agreement. In the event of any conflict between the terms of the Agreement and this SOW,the Agreement (as amended)shall prevail. 1. OVERVIEW This SOW describes in detail the Conversion Services and other related services to be performed by ACCESS for CLIENT (collectively the"Project"). SOLUTION SUMMARY Town of North Andover has approached ACCESS with the assistance of boxing up approximately 160 boxes of Conserva- tion Commission files at the North Andover Town All and ship to ACCESS Washington,NJ facility for processing.Boxes are to be categorized in 4 collections types(RDA,Notice of Intent,Minutes,and Small Project). II. CONTACT INFORMATION CLIENT:Town of North Andover Primary Contact*(**): Invoicing Contact: Name:Andrew Shapiro ®Invoice via email ❑Invoice via mail Phone: Name:Andrew Shapiro Email: s(7faircC?trar,lEuwKleav=rvr .g,cLv Phone: Address:120 Main Street North Andover,MA 01845 Email ashatri 9 gpy Address:120 Main Street North Andover,MA 01845 Image Processing Subject Matter Expert**: Name:Andrew Shapiro Phone: Email: !iLJ 0. > a7rY �.laavf,r �.F. r Address:120 Main Street North Andover,MA 01845 *Authorized to add/delete/amend Authorized Users set forth above in the CLIENT Contact Information.CLIENT is fully responsible for updating and keeping the Authorized Users current.To update,please contact the ACCESS Client Experience Team. **Only these individuals are authorized to request services from ACCESS. Statement of Work Page 1 of 15 ACCESS Conversion Services 05.09.19 DocuSign Envelope ID:8FC95DB2-5BA3-4383-95A1-C34E253E741A llf� �rp la �r �r (� i�r_ 67r 'tlrr j lr,iall"o 111-oteelcd Confidential Information of ACCESS ACCESS Market Leader: Project Manager: Name:Mike Ader Name:Gregory Poullard Phone:973-417-0842 Phone:832-729-6712 Email:mader@accesscorp.com Email:gregory.poullard@accesscorp.com Sales Executive: Name:Brad Walker Phone:973-399-5002 Email:brad.walker@accesscorp.com III. PROJECT SCOPE AND DELIVERABLES 1. IN-SCOPE SERVICES Conversion:Convert from hardcopy(paper)to electronic certain CLIENT Records as estimated herein.ACCESS will provide the technol- ogy and labor to successfully achieve this objective.An"image"is one side of a sheet of paper.A"page"is a single sheet of paper. Any amount 15%over or under the estimated number of images or pages in the table below shall require a change request subject to Appendix 3,Change Request Procedure and may be subject to requote of rates/a different tier of pricing. The table below is the estimated number of pages and/or images,which are considered in-scope of this SOW. ESTIMATED VOLUMES Number of files to image 7,860 Number of pages 393,000 Number of images 432,300 • 411,880—Standard Image • 20,420—Oversized Image Number of boxes 160 Statement of Work Page 2 of 15 ACCESS Conversion Services 05.09.19 DocuSign Envelope ID:8FC95DB2-5BA3-4383-95A1-C34E253E741A COO/ It l`t rttlztiic�5t T�_r`tpicict). Confidential Information of ACCESS 2. DELIVERABLES 2.1 ACCESS DELIVERABLES The deliverables to be produced by ACCESS in-scope as further described below with the services above("Deliverables")are as follows(check those that apply): Provide empty boxes to CLIENT to place Records in prior to pick-up. FZ ACCESS to pack hardcopy Records in boxes provided by ACCESS or supplied by CLIENT. Transport all hardcopy Records to be serviced under the Project from CLIENT's location(s)stated herein,to the ACCESS facility stated herein. ONE TIME PICK UP—ACCESS may remove all boxes at one time from CLIENT's location(s) ROLLING PICK UP- Intake hardcopy Records to be serviced under the Project from CLIENT's location(s)stated herein,to the AC- CESS facility stated herein. Validate receipt of all hardcopy Records received under the Project. Prepare and scan all hardcopy Records received herein,to image(i.e.electronic Records). Index such images per defined CLIENT requirements. Provide a quality assurance check to ensure image and index accuracy of electronic Records. LN Document reassembly of hardcopy Records received under the Project. Deliver hardcopy CLIENT Records serviced under the Project from the ACCESS facility stated herein to the CLIENT's location(s)stated herein. Make hardcopy CLIENT Records serviced under the Project available for pickup by CLIENT. Destroy hardcopy CLIENT Records serviced under the Project. Store hardcopy CLIENT Records serviced under the Project. Deliver images to CLIENT. Statement of Work Page 3 of 15 ACCESS Conversion Services 05.09.19 DocuSign Envelope ID:8FC95DB2-5BA3-4383-95A1-C34E253E741A Nd/� +rr�lfir �n!�,��jlfNrtf`rl r��l''rGN�`� w.: f r �1rrr"',o".T 111, �fal��Nr Confidential Information of ACCESS 2.2 CLIENT DELIVERABLES ® CLIENT will attend design meetings,provide input to the solution,and sign off on the detailed design be- fore the solution will be built. Once build is complete,CLIENT will attend training and sign off that all requirements have been fulfilled subject to Section VI below. CLIENT will provide electronic data file. In the event that additional requirements are discovered during the above process,a change order will be created and approved by CLIENT. 3. SOW IN-SCOPE SERVICES LOCATION(S) The services to be performed under the Project shall take place at the locations indicated below,and such locations shall be considered in-scope of this SOW. Access Location(s) Client Location(s) Washington,NJ Town of North Andover 120 Main Street North Andover,MA 0184S 4. OUT OF SCOPE Any and all services or Deliverables not explicitly described in this Section III will be considered out-of-scope of this SOW.ACCESS shall have no responsibility or liability for such out-of-scope services or Deliverables. IV. CLIENT RECORDS PACKING,TRANSPORTATION INTAKE,AND TIMELINE 1. PACKING HARDCOPY RECORDS 1. ACCESS will pack all files into boxes on CLIENT site and apply box barcode to each box 2. Boxes will be packed per Collection and separated accordingly into the following collections: a. Small Project b. RDA c. Notice of Intent d. Minutes 3. Collection type will be written on the outside of the box. 2. TRANSPORTATION INTAKE AND TIMELINE ACCESS will coordinate the pickup schedule of Town of North Andover records(estimated 160 boxes). Within ten(10)business days after execution of this SOW,if not set forth above,Parties shall mutually agree to schedule and transportation intake date(s). If initial schedule or transportation intake date(s)change,Parties shall work in good faith to mutually agree on new schedule and transportation intake date(s),and further agree to extend overall project timeline.Such changes shall be documented through the Change Request Procedure described in Appendix 3. Within ten (10)business days after execution of this SOW, if not set forth above, Parties shall mutually agree to schedule and transportation intake date(s). If initial schedule or transportation intake date(s)change,Parties shall work in good faith to mutually agree on new schedule and transportation intake date(s),and further agree to extend overall project timeline.Such changes shall be documented through the Change Request Procedure described in Appendix 3. V. CONVERSION SERVICES SCHEDULE Subsequent to the execution of this SOW, and upon ACCESS receiving CLIENT's hardcopy Records under the Project, a Conversion Services timeline and schedule will be mutually agreed upon by ACCESS and CLIENT in writing and made part of this SOW. Statement of Work Page 4 of 15 ACCESS Conversion Services 05.09.19 DocuSign Envelope ID:8FC95DB2-5BA3-4383-95A1-C34E253E741A jt °,illf(✓ntya j+f rX�rrl trdSPY Poo, rivr l 1,otectcd. Confidential Information of ACCESS VI. CONVERSION SERVICES PILOT The Conversion Services timeline and schedule shall include an initial conversion of one CLIENT box of Records,which shall include CLIENT documents,into images("Conversion Pilot"). CLIENT shall have a maximum of five business days from the delivery of the Conversion Pilot images to either accept,by signing the Access Conversion Pilot Approval Form attached herein as Appendix 4,or reject those images. If Conversion Pilot images are rejected,ACCESS shall redo the Conversion Pilot and the same process shall be followed as contained herein.Notwithstanding the foregoing,if CLIENT does not otherwise accept or reject the images within five business days,the Conversion Pilot images shall have been deemed accepted. Upon acceptance of the Conversion Pilot images, ACCESS shall thereafter complete the Project. VII. PREPARATION OF HARDCOPY RECORDS 1. Subject to ACCESS' pricing, and by marking below, ACCESS will perform the following preparation responsibilities under the Project: ® ACCESS will prepare hardcopy Records to a scanner-ready state by removing bindings(i.e.folders,staples,and paperclips)and flattening bent corners. ® ACCESS will insert barcoded separator sheets to create document separation during the capture of the hardcopy Records. Choose one: 9 File Level barcoded separator sheets ® Standard barcoded separator sheets 0 Intelligent barcoded separator sheets(File classification) ElDocument Level barcoded separator sheets Standard barcoded separator sheets Intelligent barcoded separator sheets(Document classification) ® ACCESS shall make the following minor repairs:taping of minor rips and tears,as well as flatten bent corners. 2. Preparation of hardcopy Records will occur during the conversion(scanning)process on a page-by-page basis.This manual pro- cess is to ensure accuracy and the proper handling and care of Records. a. Based on CLIENT requirements,ACCESS estimates production throughput in document preparation can be performed at an estimated 1,000 pages per hour. If there is a material variance in actual production performance to estimate, ACCESS will pursue a change order to remediate. 3. If CLIENT prepares its own Records serviced under the Project,all prepared Records must be in a form acceptable to ACCESS. Vill. SCANNING REQUIREMENTS FOR RECORDS CONVERTED INTO IMAGES Below are the agreed upon scanning requirements under this Project: DPI:300 dpi Color mode:Records are scanned in black and white by default.Color or grayscale scanning is subject to additional pricing. Page Sizes of CLIENT Records: ® US Letter(8'/z x 11) US Legal(11 x 17) Statement of Work Page 5 of 15 ACCESS Conversion Services 05.09.19 DocuSign Envelope ID:8FC95DB2-5BA3-4383-95A1-C34E253E741A IN �Y t 0ANk,g/yl/f Rol ✓ ii� ala1S frrl; r, i :ays%i11 Csb4i�11 i0:1 Pt Confidential Information of ACCESS Other:estimated 20,420 Oversize Backside%Estimate:5% Other Requirements: OCR Other IX. ELECTRONIC IMAGE RETENTION OF CONVERTED HARDCOPY RECORDS Hardcopy Records converted into images(i.e.electronic Records)will be temporarily placed in ACCESS'image capture system("ICS"). The conversion of Records and the retention of images on the ICS is completed in batches determined by ACCESS(each a"Batch of electronic Records"). All images and associated data from each Batch of electronic Records will be held on the ICS for a period of thirty(30)days from its initial upload by ACCESS.Thereafter,all images and associated data in an uploaded Batch of electronic Records will be purged from the ICS and will no longer be available in any format other than the agreed upon format to be delivered under the Project("Purge"). CLIENT will have thirty(30)days from the date of the initial upload of a Batch of electronic Records to review them for defects. If CLIENT does not object in writing to such upload within the timeframe,then the Batch of electronic Records will be deemed accepted by CLIENT.If defects are discovered by CLIENT after the Purge,the cost of any rework is the sole responsibility of CLIENT. X. INDEXING ACCESS will capture or create the following index values from the Records converted into images under the Project: Index Field Name Field Type Capture Method Address Alphanumeric Manual Date Alphanumeric Manual RDA Index Field Name Field Type Capture Method Address Alphanumeric Manual Small Project Index Field Name Field Type Capture Method Address Alphanumeric Manual Notice of Intent Index Field Name Field Type Capture Method Address Alphanumeric Manual Minutes Index Field Name Field Type Capture Method Date(MM-DD-YYYY) Alphanumeric Manual Statement of Work Page 6 of 15 ACCESS Conversion Services 05.09.19 DocuSign Envelope ID:8FC95DB2-5BA3-4383-95A1-C34E253E741A (�j/ ���`'r4Jiih} rlS/;a; I' 3 7rroi rirIt (�lb�h�t ��i/i Confidential Information of ACCESS If a capture method is stated as"manual",ACCESS will capture only the value present on a page. If a page is missing the value or the value is otherwise illegible,then ACCESS will leave the value blank unless,a default value is defined by CLIENT. Indexing and Quality Control Services may be performed by Access subsidiaries and/or affiliates and may be performed at an Access processing facility in Costa Rica. XI. FINALIZATION OF THE CONVERSION SERVICES 1. Output to SFTP upon completion of the Conversion Services Upon completion of the Conversion Services,images will be delivered to CLIENT via SFTP or other method of delivery mutually agreed upon between Parties.This delivery will constitute a final transfer of the chain of custody of CLIENT's electronic Records from ACCESS to CLIENT. 2. Data Delivery Format Options ACCESS will produce the following digital output to deliver to CLIENT: Renamed Image Output Image File Name Example: Index Fieldl Index Fieldl Index Field3.tif © Renamed Image Output—Example • Small Project:Address.TIF • RDA:Address.TIF • Notice of Intent:Address.TIF • Minutes;MM DD YYYY.TIF ASCII Text File w/Images Output © ASCII Extension:Axt ASCII File Header Example: Index Fieldl l IndexField2 J IndexField3 J Image_Path XII. HARDCOPY RECORD PICK-UP,DELIVERY,STORAGE,AND/OR DESTRUCTION AFTER CONVERSION The following will only apply if checked under Section 111.2: 1. Delivery/Pick-up Records delivered along with electronic delivery,prepared by ACCESS for pick up by CLIENT. 2. Storage Upon completion and delivery of electronic images,all original boxes will be stored in ACCESS'facility. 3. Destruction Physical Documents to be held for ninety(90)days for destruction(authorization signature to destroy required) XIII. FINAL DOCUMENT DISPOSITION If selected in Section 111.2.1 above,Hardcopy Records made available for pick-up,delivery or stored by ACCESS,will be placed back in their original box without bindings such as staples and paper clips;files will contain ACCESS processing insert sheets.However,in the event that the original box is in a condition not otherwise suitable for storage or otherwise compromises the integrity of the Records contained therein,then ACCESS shall re-box such Records at the cost of the CLIENT. XIV.REASSEMBLY OPTION The following will only apply if Document reassembly is checked under Section 111.2.1: ❑Partial De-Prep-Hardcopy Records made available for pick-up,delivery or stored by ACCESS,will be re-assembled by ACCESS by returning the Records to their original box and folders(if no folders,then only to their original box)and with document sepa- rators removed. No bindings such as staples and paper clips will be reinserted. However,in the event that the original box is in a condition not otherwise suitable for storage or otherwise compromises the integrity of the Records contained therein,then AC- CESS shall re-box such Records at the cost of the CLIENT. Statement of Work Page 7 of 15 ACCESS Conversion Services 05.09.19 DocuSign Envelope ID:8FC95DB2-5BA3-4383-95A1-C34E253E741A tJ��N��l�1En� %1 09.11 Inlcu`malion Protected. Confidential Information of ACCESS ❑ Full De-Prep-Hardcopy Records made available for pick-up,delivery or stored by ACCESS,will be re-assembled by ACCESS in the manner received from CLIENT with bindings such as staples and paper clips,and with document separators removed.There- after,the Records will be returned to their original box and folders(if no folders,then only to their original box).However,in the event that the original box is in a condition not otherwise suitable for storage or otherwise compromises the integrity of the Records contained therein,then ACCESS shall re-box such Records at the cost of the CLIENT. Otherwise(if unchecked above)- Hardcopy Records made available for pick-up,delivery or stored by ACCESS,will be placed back in their original box without bindings such as staples and paper clips;files will contain ACCESS processing insert sheets. XV.MISCELLANEOUS TERMS 1. ASSUMPTIONS AND REQUIREMENTS Assumptions A. Any changes or modifications to this SOW,including the scope and/or Deliverables subsequent to execution of this SOW will be made in accordance with Appendix 3—Change Request Procedure.Any agreed upon changes may result in adjustments to the schedules or timelines,costs and pricing,or other terms contained in the SOW. B. CLIENT will provide ACCESS all reasonably requested information in order for ACCESS to perform the services in connection with the Project. Requirements ACCESS and CLIENT will make reasonable efforts to meet the agreed upon timeline and/or schedule contained herein,however, one deviation from the timeline and/or schedule will be considered in-scope of this SOW.Any deviations beyond that must follow the requirements in Appendix 3—Change Request Procedure. 2. PAYMENT TERMS AND CONDITIONS Pricing.All services set forth in this SOW are subject to ACCESS'pricing contained in CLIENT's Price Schedule.The Price Schedule is based on the estimated volumes set forth in Section 111.1 above.If pricing for a service in this SOW is not otherwise contained in the CLIENT's Price Schedule,then the pricing for such service is subject to ACCESS'then current rates unless otherwise agreed upon. Estimated Vol- Produd Cost Estimated Total ume Project Imaging—All Inclusive 411,880 $0.0512 $21,088.26 Project Imaging—Database Setup 1 $1,000.00 $1,000.00 Project Imaging—Oversized 20,420 $1.25 $25,525.00 Project Imaging — Project Manage 11 $150.00 $1,650.00 ment Transportation—Handling 160 $1.40 $224.00 Transportation—Standard Delivery 12 $16.50 $198.00 Labor—Box Packing(per hour) 16 $35.00 $560.00 Total Not to Exceed Cost: $50,245.26 Currency and Tax.Pricing is quoted in US dollars,and is exclusive of any and all taxes. Business Hours.The services described in this SOW shall be provided during normal business hours(8:30am to 5pm in the time zone of the ACCESS personnel).If CLIENT requests services outside the usual business hours,a premium of 1.5x is applied to the rates. Statement of Work Page 8 of 15 ACCESS Conversion Services 05.09.19 DocuSign Envelope ID:8FC95DB2-5BA3-4383-95A1-C34E253E741A k !ARM 1111 f{,7,Y70", f�y'J , r�0(fPi ✓/ fGJin,i Yi?i i! h a 11 frz p 1rs1t>r's� atiiva7 f�rrrltLErtl. Confidential Information of ACCESS Invoicing and Payment Terms. CLIENT agrees to pay to ACCESS charges for Services as set forth in the attached price schedule(s)(the"Price Schedule")and any applicable SOW(s),all of which are incorporated herein by reference.CLIENT has elected Project Based Conversion Services (as defined herein):the pricing and Services shall remain fixed during the Project(as defined herein) unless the scope of the Project changes as set forth in an applicable SOW or Change Order.Notice under this section may be sent by email,fax or first class mail to an employee or representative of CLIENT.Charges are not pro-rated.Payment for all charges is due in full within Net 30 from the date of each monthly ACCESS invoice. CLIENT must give written notice of any dispute with any charge in an invoice within 30 days from the date of the invoice and must pay the undisputed portion of the invoice with its notice or it will have waived the right to dispute the charge.Any disputed amounts resolved in favor of CLIENT will be credited to CLIENT's account,and amounts payable to ACCESS will be paid within 15 days of dispute resolution.Payments received may be applied to the oldest invoices due.Amounts not paid by CLIENT when due shall accrue interest at the lesser of 18%per annum,compounded monthly,or the maximum amount allowed by applicable law.CLIENT shall reimburse ACCESS upon invoice for all costs and fees, including reasonable attorneys'fees, incurred by ACCESS in collecting any amounts past due. CLIENT Billing Information Contact Name: Email Address: Billing Address: Town of North Andover, North Andover,MA,01845 3. SOW CLOSURE.Satisfactory completion and acceptance of this SOW and/or any Deliverables herein shall be deemed to have been delivered and accepted by CLIENT if CLIENT does not object in writing to the Deliverables within thirty(30)days of receipt. Thereafter,ACCESS shall have no further obligations with respect to this SOW or any non-conformity of the Deliverables. Statement of Work Page 9 of 15 ACCESS Conversion Services OS.09.19 DocuSign Envelope ID:8FC95DB2-5BA3-4383-95A1-C34E253E741A �f, u/l/bi ff rrl Ffl ffi� �'�rrr��tri�lifl�l%%t��jrfl7l%r �tn���J rs� i%'� .r l`:�nnatir��� hrotcctcii• Confidential Information of ACCESS APPENDIX 1 STANDARD QUALITY CONTROL The following Quality Control procedures/processes associated to this project are defined,but not limited to the details below: Document Preparation A review and removal of all existing bindings and ensuring that pages are in the proper orientation for a legible scanned image. The proper insertion of new file level or document level document barcoded separators. Identification of specific defects in physical paper condition,such as torn corners,rips,tears,etc.which can affect the efficiency and quality of the images produced at the scanner. Boxes are never split or shared and no operator works on more than one box at a time. Document Scanning No blind scanning.Scan operators stage an efficiently sized stack of documents and manually guide the pages through the scanner,per- forming capture by sight,feel,and sound. An on-screen page validation during capture is performed by viewing an image monitor. The scanner(hardware)utilizes Optical Density Checking of every page in order to validate a single-page feed;additionally,the scanners perform a level of auto adjustments for de-skewing,de-speckle,blank page drop-out,and/or auto-crop. Manual Indexing Human Index operators will manually key from the images the index fields detailed in this SOW. Human Index operators will perform indexing of documents either from the images or via physical files(creating a manifest to output to barcodes which will be inserted during document preparation). 0 If a manifest is created and the files barcoded,an automated barcode read will take the place of manual/human index operators. Document Validation Human QC operators review results derived from automated process throughout the capture platform. Human QC operators review statistically valid samples of all captured images and data for accuracy and quality. 0 Sample size is adjusted based on initial QC results. Where/if applicable,re-scan and re-QC steps are performed prior to submission of the batch for finalization. Finalization - Human finalization operators validate the metadata and images,using the established data export requirements and standards. 0 Validation of index fields and image pointers. o Tracking of batch completion and output against original box. 0 Validation that all metadata and images are recorded correctly to the SFTP site and/or media for delivery. Statement of Work Page 10 of 15 ACCESS Conversion Services 05.09.19 DocuSign Envelope ID:8FC95DB2-5BA3-4383-95A1-C34E253E741 A �l/Ulu �}�( f%d9, Confidential Information of ACCESS APPENDIX 2 RECORDS MANAGEMENT REQUESTS DURING THE CONVERSION SERVICES If CLIENT anticipates a necessity to request Records while such Records are being serviced by ACCESS under this SOW,CLIENT shall follow the procedures set forth in this Appendix 2. Standard Requests—For standard retrieval request during the Project,CLIENT shall place order through the ACCESS Market Leader(contact information above).CLIENT request for standard retrieval will be subject to ACCESS'then-current rates and standard delivery timeframes. Statement of Work Page 11 of 15 ACCESS Conversion Services 05.09.19 DocuSign Envelope ID:8FC95DB2-5BA3-4383-95A1-C34E253E741A � 60 "Y f GI` l'f adl 2/7Fi jmmlmarh.mukmm j,tmmim `d." Confidential Information of ACCESS APPENDIX 3 CHANGE REQUEST PROCEDURE The process below will be followed if a change to this SOW is required: A Change Order("CO")will be the vehicle for communicating change.The CO must describe the change,the rationale for the change,and the impact the change will have on the project. The designated Project Manager of the requesting Party(ACCESS or CLIENT)will review the proposed change and determine whether to submit the request to the other Party. A written CO must be signed by both Parties to authorize implementation of the changes. Several assumptions have been made regarding the nature of the services and Deliverables,which are incorporated into the pricing line items and unit multipliers described in the Price Schedule. Throughout the operational process descriptions within this SOW,additional assumptions (or clarifications of those already established)may be listed within the applicable operational process sections. Changes to these assumptions could affect unit prices,and could have an impact on the throughput rates or units encountered (and therefore, the actual extended costs invoiced)for each task performed as part of the services. In all cases,invoicing for all tasks performed will be based on actual units encountered during the conversion.Significant variances to these assumptions will be addressed as and when encountered,via a CO.This CO may result in revisions to project schedule,scope,budget,processes,assumptions,Deliverables,and/or unit pricing. Analysis and approval of proposed process and method modifications under this Change Request Procedure,together with any resulting imple- mentation of modifications so proposed and approved,will be performed by experienced and authorized team members from both ACCESS and CLIENT to the mutual agreement of both Parties in writing. Statement of Work Page 12 of 15 ACCESS Conversion Services 05.09.19 DocuSign Envelope ID:8FC95DB2-5BA3-4383-95A1-C34E253E741A r 11 �;r�Ns 9i6or€:r::otio Confidential Information of ACCESS ACCESS Conversion Services Change Order CLIENT Name: Project Description: Received by: ACCESS Project Manager: Document Date: CO Number: Change Topics: Situations and Proposed Solutions: Proposed Start Date: Price/Billing Change: ACCESS will invoice for the described changes,as follows: (a) (b) ACCESS: ❑ Accepted CLIENT: ❑ Accepted ❑ Rejected ACCESS Authorized Signature: CLIENT Authorized Signature: Printed Name: Printed Name: Printed Title: Printed Title: Date: Date: Statement of Work Page 13 of 15 ACCESS Conversion Services 05.09.19 DocuSign Envelope ID:8FC95DB2-5BA3-4383-95A1-C34E253E741A ConPill "N�L�t ll�f�a°�rrl��Hla�i6flr�lS iidrlrl��`ixfrrt,�Gr� it)(6rt11ation Protected. Confidential Information of ACCESS APPENDIX 4 Conversion Pilot Approval Form This document will be used to certify CLIENT's acceptance of ACCESS'training, instructional, and/or reference ma- terials as suitable, correct,and accurate in describing the baseline processes and instructions to be use in perform- ing document preparation work for the imaging project. ACCESS and CLIENT agree that 1)the reviewed Conversion Pilot sample comprises an accurate set of examples, directives, and instructions for the performance of applicable work;and 2) understanding of these materials has been demonstrated by ACCESS by virtue of having assembled, maintained,and finalized the work performed un- der the guidance of the letter and spirit of the SOW (or approved modifications or additions thereof), using both specific examples and the general guidelines of document classification, and data capture that those examples represent. ACCESS and CLIENT further agree that modifications or additions to the materials will be accompanied by a Change Order addressing the change (supported by written communication and examples where applicable), which will be authored, approved, and signed and dated by authorized representatives of ACCESS and CLIENT. This document is in support of the terms of the applicable and approved SOW and any relevant approved Change Orders and/or project clarifications. Printed Name CLIENT Name Signature Date Printed Name ACCESS Name Signature Date -----Signature Page Follows----- Statementof Work Page 14 of 15 ACCESS Conversion Services 05.09.19 DocuSign Envelope ID:8FC95DB2-5BA3-4383-95A1-C34E253E741A iIA '/l(dr 'rr�P �« fx Ilti<mT�atiolt Yrote�tCil. Confidential Information of ACCESS No revisions or changes may be included in this SOW.Any and all changes to this SOW must be approved by both Parties. IN WITNESS WHEREOF,each of the Parties has caused this SOW to be executed by its duly authorized representatives as of the last signature date below. ACCESS Access Information Management Corporation CLIENT Massachusetts Turnpike Authority 500 Unicorn Park Drive Town of North Andover Street Address: Street Address: City,State/Province, Woburn,MA 01801 City,State/Province, North Andover,MA,01845 Zip/Postal Code: Zip/Postal Code: Print Name: Rich Langtry Print Name: Title: Area vice President Title: Signature: taam nN E," Signature: 671.006- Date(MM/DD/YYYY): 5/21/�2'0'2�1�7' Date(MM/DD/YYYY): Statement of Work Page 15 of 15 ACCESS Conversion Services 05.09.19