HomeMy WebLinkAboutContract #: 1581 - From: 02-01-2023 To: 05-31-2025 - First Due - Fire r:r
AGREEMENT FOR SERVICES
This Agreement for Services(this"Agreement")dated as of February 1,2023(the"Effective Date")is made by and
between Locality Media,Inc dba First Due a Delaware corporation,having offices at 107 7th St,Garden City, NY, 11530
("Locality Media")and the North Andover Fire Department located at 795 Chickering Rd,North Andover,MA 01845
(the"Customer").
1. Locality Media maintains a website through which Customer members may access Locality Media's First Due Size-Up'"
Community Connect', Mobile Responder'and/or other software-as-a-service platforms and solutions identified in
Exhibit A(collectively,the"Service")in connection with the performance of their Customer duties.Locality Media
agrees to grant the Customer access to the Service pursuant to the terms and conditions set forth below and in Exhibit
A,and the Customer agrees to use the Service only in strict conformity with and subject to such terms and conditions.
2. Locality Media may provide the Customer with one or more user ID's,initial passwords,digital certificates and/or other
devices(collectively, "Credentials")and/or application programming interfaces("APIs")to access the Service.The
Customer shall access the Service only by using such Credentials and APIs. The Customer authorizes Locality Media to
act on any instructions Locality Media receives from users of the Service who present valid Credentials
and such individuals shall be deemed authorized to act on behalf of the Customer,including,without limitation,to
change such Credentials. It is the Customer's sole responsibility to keep all Credentials and other means of access
within the Customer's direct or indirect possession or control both confidential and secure from unauthorized use.The
Customer understands the utility of the First Due Size Up Service depends on the availability of data and information
relating to Locations and structures in the Customer's jurisdiction,including but not limited to building system and
structural information,building inspection codes and incident report data(collectively,"Location Data"). Locality
Media also may process and furnish through the Service,in addition to Location Data,other data regarding residents
and roadways within the Customer's jurisdiction("Community Data"). Location Data and Community Data are referred
to collectively herein as"Data". Locality Media may acquire Data from third party public and/or private sources in
Locality Media's discretion. In addition,the Customer will upload to the Service or otherwise provide to Locality Media
in such form and using such methods as Locality Media reasonably may require from time to time,any and all Data
from the Customer's records and systems which the parties mutually designate for inclusion in the Service
database. The Customer agrees not to filter or alter such records except to conform such Data to the formats
reasonably required by Locality Media. Subject to any third-party license restrictions identified expressly in writing by
the Customer,the Customer grants to Locality Media a perpetual, non-exclusive,worldwide,royalty-free right and
license to process,use and disclose the Data furnished to Locality Media by the Customer in connection with the
development,operation and performance of Locality Media's business,including but not limited to the Service.
3. As between the parties,the Customer and its employees,contractors,members,users,agents and representatives
(collectively,"Customer Users")are solely responsible for determining whether and how to use Data accessed through
the Service.The Customer acknowledges that Locality Media,through the Service,provides an interface for viewing
Data compiled from the Customer and other sources over which Locality Media has no control and for which Locality
Media assumes no responsibility.Locality Media makes no representations or warranties regarding any Location or
structure(including but not limited to a Location's safety,construction,occupancy, materials,hazards,water supply,
contents, location,surrounding structures,exposures,size,layout,compliance,condition or history)),residents,
roadways,or any actual or expected outcome from use of the Data, nor does Locality Media make any representation
or warranty regarding the accuracy or reliability of the Data received by Locality Media. Locality Media provides
administrative and information technology services only and does not advise,recommend,or render an opinion with
respect to any information communicated through the Service and shall not be responsible for the Customer's or any
third party's use of any information obtained through the Service.
Locality Media,Inc.Agreement Apr 2022 Page 1 of 10
4. The Customer shall obtain and maintain,at its own expense,computers,operating systems,Internet browsers,tablets,
phones,telecommunications equipment,third-party application services and other equipment and software
("Equipment")required for the Customer to access and use the Service(the Service being accessible to users through
standard Internet browsers subject to third party network availability and signal strength). Locality Media shall not be
responsible for any problem,error or malfunction relating to the Service resulting from Customer error,data entry
errors or malfeasance by the Customer or any third par-ty,or the performance or failure of Equipment or any
telecommunications service,cellular or wifi network,Internet connection, Internet service provider,or any other third-
partycnmmunicat(nnspnovider,oranyotherfaUuoeorprob|emnotattributab\etoLocahtyK8edia (''Technica}
Problems").
5. This Agreement will be effective for an initial term of 29 months(the"Initial Term")commencing on the Effective Date.
After the Initial Term,this Agreement will automatically renew for successive terms of 12 months each (a "Renewal
Term"),subject to the right of either party to cancel renewal at any time upon at least 60 days'written notice. Locality
Media reserves the right to increase Customer's renewal Service fees by no more than 5%per annum,applied to the
Service fees set forth in the previous term.A renewal estimate will be provided to the Customer no less than 90 days
before term expiration.Either party also may terminate this Agreement immediately upon written notice if the other
party:(i)becomes insolvent;(ii)becomes the subject of a petition in bankruptcy which is not withdrawn or dismissed
within 60 days thereafter;(iii) makes an assignment for the benefit of creditors;or(iv)materially
breaches its obligations under this Agreement and fails to cure such breach within 30 days after the non-breaching
party provides written notice thereof.
'
6. Upon termination,the Customer shall cease use of the Service and all Credentials then in the Customer's possession or
control.This Section 6 and Sections 8 through 11 and 15 through 25 hereof shall survive any termination or expiration
of this Agreement.
7. The Customer agrees to pay the fees set forth in Exhibit A for use of those Service features described in Exhibit A(as
available as of the Effective Date).Locality Media may charge separately for services offered from time to time that are
not included in the scope of Exhibit A(such as new Service features,systems integration services and applications of
the Service for new purposes),subject to the Customer's acceptance of the terms of use and fees associated with such
services. The Customer shall be responsible for the payment of all taxes associated with provision and use of the
Service(other than taxes on Locality Media's income).The Customer represents it has not received and agrees that it
shall not collect any fee,payment or remuneration of any kind from any Data provider, other municipal agency or other
third party in connection with the Customer's purchase or use of the Service under this Agreement.
8., Locality Media owns and shall retain all right,title,and interest in and to the Service,all components
thereof, including without limitation all related applications,APIs,user interface designs,software and source code
(which shall further include without limitation any and all source code furnished by Locality Media to the Customer in
connection with the delivery or performance of any services hereunder)and any and all future enhancements or
modifications thereto howsoever made and all intellectual property rights therein but not Data furnished by the
Customer. Except as expressly provided in this Agreement or as otherwise authorized in advance in writing by Locality
Media,the Customer and Customer Users shall not copy,distribute, license,reproduce, clecompile,disassemble,
reverse engineer,publish,modify,or create derivative works from,the Service;provided,however,that nothing herein
shall restrict the Customer's use of the Data that the Customer has provided.
9. "[onfidentia\|nformatibn"meansanyandaUinfurmatiundisdosedbyeitherpartytotheothervvhichismarked
"confidential"or"proprietary,"including oral information that is designated confidential at the time of
disclosure. Without limiting the foregoing,all information relating to the Service and associated software and the
terms of this Agreement shall be deemed Locality�Wedia's[unOdentia| |nformaUon. Notwithstanding the foregoing,
^[on�dentia| Information"does not include any information that the receiving party can demonstrate(i)was known to
it prior to its disclosure hereunder;(ii)is or becomes publicly known through no wrongful act of the receiving party; (iii)
has been rightfully received from a third party authorized to make such disclosure without restriction;(iv) is
independently developed by the receiving party,without the use of any Confidential Information of the other party;(v)
has been approved for release by the disclosing party'sprior written authorization; or (vi) is required to be
Locality Media,Inc.Agreement Apr 2022 Poge2 of 10
disclosed by court order or applicable law,provided that the party required to disclose the information provides
prompt advance notice thereof to the other party(except to the extent such notice is prohibited by law).
10. Each party hereby agrees that it shall not use any Confidential Information belonging to the other party other than
as expressly permitted under the terms of this Agreement or as expressly authorized in writing by the other
party. Each party shall use the same degree of care to protect the other party's Confidential Information as it uses to
protect its own confidential information of like nature,but in no circumstances with less than reasonable care. Neither
party shall disclose the other party's Confidential Information to any person or entity other than its employees,agents
or consultants who need access thereto in order to effect the intent of this Agreement and in each case who have been
advised of the confidentiality provisions of this Agreement, have been instructed to abide by such confidentiality
provisions,entered into written confidentiality agreements consistent with Sections 9-11 or otherwise are bound
under substantially similar confidentiality restrictions.
11. Each party acknowledges and agrees that it has been advised that the use or disclosure of the other's Confidential
Information inconsistent with this Agreement may cause special,unique,unusual,extraordinary,and irreparable harm
to the other party,the extent of which may be difficult to ascertain.Accordingly, each party agrees that,in addition to
any other remedies to which the nonbreaching party may be legally entitled,the nonbreaching party shall have the
right to seek to obtain immediate injunctive relief,without the necessity of posting a bond,in the event of a breach of
Section 9 or 10 by the other party,any of its employees,agents or consultants.
12. LOCALITY MEDIA REPRESENTS AND WARRANTS THAT IT SHALL USE COMMERCIALLY REASONABLE EFFORTS TO
PROVIDE THE SERVICE WITHOUT INTRODUCING ERRORS OR OTHERWISE CORRUPTING DATA AS SUBMITTED BY THE
CUSTOMER. OTHER THAN THE FOREGOING,THE SERVICE,INCLUDING ALL DATA,IS PROVIDED ON AN"AS IS"AND"AS
AVAILABLE"BASIS WITHOUT WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING, LOCALITY MEDIA
MAKES NO WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED,ERROR FREE OR AVAILABLE AT ALL TIMES,NOR
DOES LOCALITY MEDIA WARRANT THAT THE SERVICE WILL REMAIN COMPATIBLE WITH,OR OPERATE WITHOUT
INTERRUPTION ON,ANY EQUIPMENT OF THE CUSTOMER OR CUSTOMER USERS.
13. EXCEPT AS SET FORTH ABOVE IN SECTION 12,LOCALITY MEDIA MAKES AND THE CUSTOMER RECEIVES NO
WARRANTIES,WHETHER EXPRESS, IMPLIED,OR STATUTORY REGARDING OR RELATING TO THE SUBJECT MATTER
HEREOF. LOCALITY MEDIA SPECIFICALLY DISCLAIMS,TO THE FULLEST EXTENT PERMITTED BY LAW,ALL IMPLIED
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT WITH RESPECT
TO THE SUBJECT MATTER HEREOF,INCLUDING WITHOUT LIMITATION THE SERVICE.
14. The Customer represents and warrants that the Customer is authorized and has all rights necessary to enter into this
Agreement,to provide the Data furnished by the Customer to Locality Media,and to use the Service and Data,and
Customer will only use the Service and Data,as permitted under this Agreement and in accordance with the laws,
regulations and any third-party agreements applicable to the Customer and Customer Users. Without limiting the
generality of the foregoing,Customer shall not cause or permit any Data to be uploaded to the Service or used in
connection with the Service in any manner that would violate any third-party intellectual property rights or license
between Customer and any third party. Customer agrees not to use or permit the use of the Service and Data in
connection with any public or private enterprise other than operation and performance of the Customer's functions
and services.In addition,the Customer and the Customer Users shall not copy,distribute,license, reproduce,publish,
modify or otherwise use any Personally Identifiable Information (PII)contained within the Data accessed through the
Service for any purpose other than to lawfully carry out the services and duties of the Customer.The Customer shall
remain responsible for the performance,acts and omissions of each Customer User as if such activities had been
performed by the Customer.
15. Locality Media will indemnify,defend and hold harmless the Customer from and against any and all damages,liabilities,
losses,costs and expenses(including,but not limited to, reasonable attorneys'fees)(collectively,"Losses")resulting
from any third-party claim,suit,action,investigation or proceeding(each,an "Action")brought against the Customer
based on the infringement by Locality Media of any third-party issued patent,copyright or registered trademark,
except to the extent such Action is based on Data furnished from the Customer,the Customer's breach of any third
party agreement,or any combination or integration of the Service with any Customer-or third-party property,method
or system.
Locality Media,Inc.Agreement Apr 2022 Page 3 of 10
16 RESERVED.
17. Such indemnification under Sections 1S will be provided only un the conditions that: (a)the indemnifying party is given
written notice reasonably promptly after the indemnified party receives notice of such Action; (b)the indemnifying
party has sole control of the defense and all related settlement negotiations,provided any settlement that would
impose any monetary or injunctive obligation upon the indemnified party shall be subject to such party's prior written
approval;and(c)the indemnified party provides assistance,information and authority as reasonably required by the
indemnifying party.
18. EXCEPT FOR ITS INDEMNIFICATION OBLIGATIONS\N SECTION 15'AND EXCEPT FOR CLAIMS OF GROSS NEGLIGENCE,
WILLFUL MISCONDUCT OR FRAUD,LOCALITY MEDIA SHALL NOT BE LIABLE TO THE CUSTOMER OR CUSTOMER USERS
FOR ANY INDIRECT,INCIDENTAL,CONSEQUENTIAL,SPECIAL OR EXEMPLARY DAMAGES ARISING FROM OR RELATING
TO THIS AGREEMENT OR THE SERVICES OR DATA,EVEN IF THE CUSTOMER HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. EXCEPT FOR ITS INDEMNIFICATION OBLIGATIONS IN SECTION 15,AND EXCEPT FOR CLAIMS OF GROSS
NEGLIGENCE,WILLFUL MISCONDUCT OR FRAUD,LOCALITY MEDIA SHALL NOT BE LIABLE TO THE CUSTOMER OR
CUSTOMER USERS FOR ANY DAMAGES IN CONNECTION WITH THIS AGREEMENT IN EXCESS OF THE GREATER OF(A)
THE AMOUNT OF FEES PAID OR PAYABLE BY THE CUSTOMER TO LOCALITY MEDIA WITHIN THE 12 MONTH PERIOD
IMMEDIATELY PRIOR TO THE EVENT GIVING RISE nO SUCH LIABILITY,OR(B)$3S'UOO
19. All notices,requests,demands or consents under this Agreement must be in writing,and be delivered personally,by
email or facsimile followed by written confirmation,or by internationally recognized courier service to the addresses of
the parties set forth in this Agreement.
20. Except as otherwise provided below,neither party may assign this Agreement or any rights or obligations hereunder
without the prior written consent uf the other party. Locality Media may assign this Agreement or any rights ur
obligations hereunder to any Locality Media affiliate or in connection with the merger or acquisition of Locality Media
or the sale of all or substantially all of its assets related to this Agreement,without such consent. ThisAgreement
shall be binding upon and inure to the benefit of the parties,their respective successors and permitted assigns.
21. This Agreement shall be governed by and construed in accordance with the laws of the State of Massachusetts.
22. Any modification,amendment or waiver to this Agreement shall not be effective unless in writing and signed by the
party to be charged.No failure or delay by either party in exercising any right,power,or remedy hereunder shall
operate asa waiver of such right,power,orremedy.
23. The parties are independent contractors with respect to each other,and neither shall be deemed an employee,agent,
partner or legal representative of the other for any purpose or shall have any authority to create any obligation on -
behalf of the other.Neither party intends to grant any third-party beneficiary rights as a result of this Agreement.
24. Any delay in or failure of performance by either party under this Agreement will not be considered a breach and will be
)
| excused to the extent caused by any event beyond the reasonable control of such party including, but not limited to,
/ acts of God,acts of civil or military authorities,strikes or other labor disputes,fires, interruptions in
telecommunications or Internet ur network provider services,power outages,and governmental restrictions.
%S. This Agreement supersedes all prior agreements,understandings,representations,warranties,requests for proposal
and negotiations,if any.Each provision of this Agreement is severable from each other provision for the purpose of
determining the enforceability of any specific provision.
� 26. This Agreement iu subject to annual appropriation.
/
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Locality Media,Inc.Agreement Apr2022 Page 4/fl0
27. Agreement Billing Information
a. Accounts Payable Contact
IN
Name:AJ
Email:
Phone
b. Tax Exempt Ye o)
If Yes,please email a copy of the Exempt Certificate to accountinpWirstdue.com.
C. Purchase Order Required es o)
If Yes,return a copy of the Purchase Order with the signed agreement or email a copy to
accountinfirstdue.com.
LOCALITY MEDIA, INC. North Andover Fire Department
By: By:
Name: Andreas Huber Name: _J g Aj
Title: CEO Title: ti
fed_
Date: Jan 30 202318:22 PST Date: ► '" 2-3
AktQ
By:
Name:
Title:
Date:
Approved as to form:
Melissa Murphy-Rodrigues, -Esq.
TOWN MANAGER
Locality Media,Inc.Agreement Apr 2022 Page 5 of 10
fi rst due Exhibit A - Quote
Locality Media, Inc. dba First Due Prepared By: Dre Mihaylo
107 Seventh St Valid Until: February 28, 2023
Garden City, New York, 11530, United States Quote Number: 1545132000115268379
Phone: +1 (5 1,6) 874-2258
Website:tht!jtps./jwv,/w.firstdugcomZ
BILL TO:
John Wier
North Andover Fire Department
795 Chickering Rd
North Andover, MA 01845
Account: North Andover Fire Department
Subscription Start: February 1, 2023
Initial Term: 29 months
Year 1 (5 months for the period of Feb 1,2023 -Jun 30,2023) - Product Details Total
Occupancy Management& Pre-incident Planning
Manage Occupancies, Pre-incident Mapping, GIS data, Fire Systems, Hazardous
Material, and Contacts.
Responder
Web Responder dashboard and Responder iOS/Android App with notifications,
stot�.�sing and routing,.
Incident Reporting- NFIRS
NFIRS Incident Documentation,State and Federal Compliance with automated
submission.
Scheduling
Manage staff schedules with an interactive shift board, configurable call shifts module,
messaging,time-off and shift trades.
Assets & Inventory
Assets, vehicles, equipment and inventory management, assets and equipment
checks, and work order management.
Community Connect
Online portal for residents and businesses to input critical occupant and property data
that can be made available to Emergency Response Agencies during an incident.
............
CAD Integration
Automated importing of CAD calls via XML, Database Connector or API.
Implementation and Configuration Services
Services related to configuring and customizing the First Due Platform as described in
the Statement of Work.
One-Time Fees Subtotal $0.00
Year I Subscription Fees Subtotal $ 7,500.00
Total Year 1 $7,500.00
Locality Media,Inc.Agreement Apr 2022 Page 6 of 10
Year 2(12 monthsfor the periodf Jul 1,2 -Jun 30,22 ) - Product Details Total
Occupancy Management&Pre-Incident Planning (Renewal)
Manage Occupancies, Pre-Incident Mapping, GIS data, Fire Systems, Hazardous
Material, and Contacts.
Responder(Renewal)
Web Responder dashboard and Responder iOS/Android App with notifications,
statusing and routing.
Incident Reporting- NFIRS(Renewal)
NFIRS Incident Documentation,State and Federal Compliance with automated
submission.
Scheduling (Renewal)
Manage staff schedules with an interactive shift board, configurable call shifts module,
messaging, time-off and shift trades.
_...__..__._.__....._ ___,__. .._.__.__..__._____......._.__.___.._.._. _._ .__...._..__........_ ..........
Asseb L Inventory(Renewal)
Assets, vehicles, equipment and inventory management, assets and equipment
checks, and work order management.
Community Connect(Renewal)
Online portal for residents and businesses to input critical occupant and property data
that can be made available to Emergency Response Agencies during an incident„
CA,D Integration (Renewal)
Automated importing of CAD calls via L, Database,CoTl)ne :tor� m API.
., . ......_.. . .. ... . . ........_ .._ ._. __....._. ....... . ,..... . . . ..._............
Total Year 2 $23,000.00
Locality Media,Inc.Agreement Apr 2022 Page 7 of 10
Year 3(12 months for the period of Jul 1,2024-Jun 30,2025) - Product Details Total
Occupancy Management L Pre-incident Planning (Renewal)
Manage Occupancies, Pre-incident Mapping, GIS data, Fire Systems, Hazardous
Material, and Contacts.
..........
Responder(Renewal)
Web Responder dashboard and Responder iOS/Android App with notifications,
statusing and routing.
Incident Reporting- NFIRS (Renewal)
NFIRS Incident Documentation, State and Federal Compliance with automated
submission..
Scheduling (Renewal)
Manage staff schedules with an interactive shift board,configurable call shifts module,
messaging, time-off and shift trades.
Assets L Inventory(Renewal)
Assets, vehicles, equipment and inventory management, assets and equipment
checks, and work order management.
Community Connect(Renewal)
Online portal for residents and businesses to input critical occupant and property data
that can be made available to Emergency Response Agencies during an incident.
CAD Integration (Renewal)
Automated importing of CAD calls via XML, Database Connector or API.
I Incident Reporting 11 eP"CR
ePCR Incident Documentation, State and Federal Compliance with automated
submission.
Knot Hospital Connection Fee
This will be charged at a rate of$200.00 per hospital connection.The first connection is
included at no additional cost. Number of Connections: 2
Knot Standard� _ - Subscription
`_--- i
-Direct messaging and Unlimited Cloud taxing to deliver to PCRs to hospital.'
'total Year 3 $23,950.00
Fee S m' 'rin fo)''!
One-Time Fees Subtotal $0.00
Year I Subscription Fees Subtotal $7,500.00
Total Year 1 $7,500.00
Total Year 2 $23,000.00
Total Year 3 $23,950.00
Grand 3-Year(29-month)Total $54,450.00
Statement of Work
Please see attached Statement of Work detailing the Implementation,Training and Support for this
Exhibit A-Quote.
Terms and Conditions
The above-listed Total Year I will be invoiced on or around the Subscription Start date. For subsequent
annual periods, the Service fees are due and payable annually in advance on July 1 st.
Payment Terms:Net 30 days
For electronic ACH payment:JPMorgon Chose Bank I ABA Routing:021000021 1 Account#-.803527972
Locality Media,Inc.Agreement Apr 2022 Page 8 of 10
first d u e Statement of Work
Locality Media, Inc. dba First Due For Quote Number: 1545132000115268379
107 Seventh St
Garden City, New York, 11530, United States
Phone: +1 (516) 874-2258
Website: httos://www.firstd�ie.cornl
Statement of Work I North Andover Fire Department
Introduction
The purpose of this Statement of Work (SoW) document is to clearly define the Implementation,Training
and Support.
1. Implementation:
First Due works very closely with you to ensure the application is ready for go-live. During the Implementation
you will be assigned a Client Success Manager and Implementation Manager who will lead you through the
process. Below is a description of each component of our implementation.
a) Discovery&Planning: During a project kick-off meeting we will flesh out the key components of the
configuration,customer stakeholders and project timelines.After this stage we will have a clear plan to
when and how your agencywill be live with First Due.
b) Configuration: First Due is an out-of-the box system but can be configured for your Agency's needs.
Our team will work with you to configure all the parts of the application necessary for go-live and
beyond.These configuration sessions will generally occur weekly, and also act as administrator training.
c) Optimization:Once the account is configured,we will arrange a small end-user testing group to begin
to use the application out-in-the-field.This is an iterative process in which we listen to feedback and
make adjustments to the product on the fly.
d) Training:Once we have sign-off the product is ready for go-live we Will build the necessary training plan
together,which may include train-the-trainer sessions,end user training,custom training
videos/content or even onsite sessions.The training section below provides more detail on included
training.
e) Roll Out:After training is complete,we are ready to roll-out the platform.We will work closely with you
to ensure First Due is rolled out effectively across your agency.
f) Support:Once we achieve sign-off that the system is live and stable,we will transition to support (as
described in the support section below).However,you will continue to have a dedicated Client
Success Manager moving forward.
2. Training:
Training is an integral part of any successful implementation.First Due is focused on providing your agency
adequate training to ensure effective user adoption of the platform.As part of this Statement of Work,the
customer will receive training throughout the implementation process as outlined below:
1. Webinar Administrator training during configuration sessions as needed
2. Webinar formal Train-the-Trainer Session(s) during the training phase as needed
3. Access to online training videos,documents,content and interactive knowledgebase
3. Integrations:
Any scoped integrations included in this document will be described below.Any additional
integration scoped at a later date will be provided in a separate SoW at that time.
Locality Media,Inc.Agreement Apr 2022 Page 9 of 10
4. Data Migration:
First Due understands the importance of data migration to our customers and has extensive experience
working to migrate historical records into the platform. First Due will use best efforts to migrate applicable data
from Customer's existing systems utilizing data migration best practices.This includes:
1. Data Migration Planning Session
2. Assistance/Guidance in extracting data from existing system/s
3. Mapping extracted data to First Due import workbooks
4. Importing of Data into First Due
5. Support:
First Due provides Support as part of the base subscription.This includes:
1. Email, Phone,Ticketing System Support Channels and Live Chat
2. Dedicated Client Success Manager
3. Access to knowledge base including online training videos and FAQs
Locality Media,Inc.Agreement Apr 2022 Page 10 of 10