HomeMy WebLinkAboutAndover Forest Post Acute Care Center - Complaints - 1801 TURNPIKE STREET 4/8/2025 North Andover Town Hall Health
120 Main Street Phone:(978)688-9540
North Andover, MA 01845 Fax: (978)688-9542
www.northandoverma.gov
NOR TMAND0VER HEALTH DIVISION
COMPLAINT INTAKE FORM
Nature of Complaint Case Number:
Pood Service ❑ Nuisance ` 0
Time:
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❑ No Permit ❑ Septic U"Other Date:
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Anonymous: ❑ Owner:
Description
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4/8125,8:30 AM Town of North Andover Mail-Re:Concerns at Andover Forest Post Acute Care Center(North Andover)
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Massachu ." 5 Jennifer Battersby<jbattersby@northandoverrna.gov>
Re: Concerns at Andover Forest Post Acute Care Center (North Andover)
1 message
Michael Soper<michael.soper@gmail.com> Mon,Apr 7, 2025 at 3:48 PM
To: Craig DeCosta <cdecosta@northandoverma,gov>
Cc: blagrasse@northandoverma.gov, Kalie Cordeiro <kcordeiro@andoverforestrehab,com>,
jbattersby@northandoverma,gov, andrew.flanagan@andoverma.us
Craig,
i
We took care of the ants ourselves AFTER the pest control visit because the ant problem got worse. We had permission
to do so by the head nurse on duty at the time. The videos sent to you were AFTER the pest control had been done 24
hours prior. The ants were being found in/on the bed as well. We (my family and 1)will continue to take whatever steps
are necessary to prevent the ant problem should it continue, The facility did nothing but call the pest control -which took 5
days to come to my room. Their actions were not effective and the condition worsened.
am disappointed that you did not come to my room to speak with me regarding the complaint. You spoke only to
management. Not speaking with me suggests that there is some bias, and the investigation incomplete.
Room 129 next door to me is also ant infested as shown in the video sent to you previously,
As for the food temperature issue. I would encourage you to come to my room and test the temperature of the hot food
that is served to me. I will be purchasing a food temperature thermometer and will be testing my meals when they arrive
and video documenting the temperature(s).Again, you are relying on past inspections and not current conditions.
Based on this new complaint you should come out and re-Inspect the food temperatures at the point of delivery. It should
be a minimum of 135 degrees Fahrenheit by code.
The Massachusetts Department of Public Health was informed of my concerns in detail during their recent visit, The final
report has not yet been published.
Additionally, you are partially correct regarding food selection, however; I am never given the choice of what to have for
breakfast. I get whatever comes on the tray.
As for lunch and dinner; I am offered a main dish or an alternate dish. I am presented with a sheet outlining the days
menu around 8:30 each morning. That being said -what you order and what actually arrives at meal times can be quite
different.The side items are almost always different, the main item is often a variation of what was described. The menu
and food service in general are completely lacking in any consistency and quality control. Substitutions without notification
are the norm. Hot items served cold is the norm.
During my stay here I have personally spent over$1000 on food and my family brings items as well. There are regular
occasions where I have to order food delivered from outside sources just to have a proper meal. Any food items that I
have in my room are snacks that are single servings and factory sealed in their original packaging. There is no open food
left around the room.
I do realize that food safety aside, the abysmal food service operation here is largely outside of your control. It's truly sad
and unfortunate that management places zero priority on the quality of food service here at Andover Forest. It's no
coincidence that when the Mass. DPH inspectors were on-site there was a temporary marked improvement in the food
quality. Once the inspectors were gone, the food went right back to the way it always is.
would hope that you would continue your investigative efforts and actually come to test the temperature of the hot food
when it arrives to my room for yourself, however- I will test the temperatures myself and keep a detailed log and videos
of the results, which I will forward to you weekly.
appreciate your time and ask that you forward me copies of any and all reports generated as a result of my complaints
under the Massachusetts Public Records Law, Mass. General Law Chapter 66 Section 10. This email shall serve as an
official request to which you have 10 days to respond in writing.Any correspondence can be sent to my email address.
Sincerely,
htips:llmail.google.com/mail/u/01?ik=9 bb4 b54086&view=pt&search=all&pormth id=th read-f.1828774553960060723&simpl=msg-f:1828774553960060723 114
418125,8:30 AM Town of North Andover Mail-Re:Concerns at Andover Forest Post Acute Care Center(North Andover)
Michael Soper
On Apr 7, 2025, at 2:03 PM, Craig DeCosta <cdecosta@northandoverma.gov>wrote:
Hi Michael,
l went to your facility today and spoke with Jennifer and Kalie. They are having pest control come by again
this week. We ask that you do not spray for ants yourself or do any of your own pest control. Often, other
chemicals will counteract what pest control is doing and the issue will not get resolved if this is happening.
We also need to make sure that any food in your room is placed in containers and kept off the ground. We
need to eliminate any food sources for the ants.
As far as food temps are concerned we, the town, did an inspection at the end of January and did cite or
notice any issues that pertain to food temps or food safety. The state was also in recently for their
inspection. They did not cite or find any violations when it comes to food safety.This is something that is
important to all of us and we work together to make sure that food is being served in a safe environment.
In terms of food substitutions are concerned, it is my understanding that they ask at each meal what you
would like. If there are any allergy concerns please let the staff know. It was explained to me by Jennifer
that sometimes there are issues with deliveries and some of the food items are not available last minute due
to these issues.This is something that they seem to be doing their best at but some of the issues are out of
their control.
I will keep in contact with Kalie and Jennifer going forward to make sure we are all on the same page.
Thank you,
Craig DeCosta
Public Health Inspector
Town of North Andover
120 Main Street
North Andover, MA 01845
Phone 978.688.9540
Fax 978.688.8476
Emai[ cdecosta@northandoverma.gov
Web www.northandoverma.gov
On Mon,Apr 7, 2025 at 9:17 AM Michael Soper<michael.soper@gmail.com>wrote:
Thank you.
Just a quick further update, on Saturday a family member went to Home Depot and purchased "ant cups"
and "Raid Ant Spray"and we self-treated the perimeter of the room. We also discovered that the room
next door to me (129) is also infested.We did not treat the room next door.
Attached are two videos as evidence of the ants in both rooms.
-Michael
On Apr 7, 2025, at 9:03 AM, Craig DeCosta <cdecosta@northandoverma.gov>wrote:
Good morning Michael,
Thank you for sharing this information. Let me look into this and I will circle back with you
shortly.
https:Hmail,google.comlmalllul0!?ik=9bb4b54086&view=pt&search=all&permthid=thread-f:I828774553960060723&slmpl=msg-f:l828774553960060723 214
4l8125,8:30 AM Town of North Andover Mail-Re:Concerns at Andover Forest Post Acute Care Center(!North Andover)
Thank you,
Craig DeCosta
Public Health Inspector
Town of North Andover
120 Main Street
North Andover, MA 01845
Phone 978.688,9540
Fax 978.688.8476
Email cdecosta@northandoverma.gov
Web www.northandoverma.gov
On Fri,Apr 4, 2025 at 6:58 PM Michael Soper<michael.soper@gmail.com>wrote:
Update to below complaint
Regarding the ants.A representative of Waltham Pest control visited my room today
(414125). The gentleman was here for three minutes, observed the ants, and applied a
thin bead of some type of gel along approximately 18 inches of the floorboard. The ant
condition still continues unabated. No other remediation was done.
-Michael Soper
On Apr 3, 2025, at 7:26 PM, Michael Soper<michael.soper@gmail.com>
wrote:
Formal Complaint to Health
Department
Date:April 3, 2025
RE: Concerns at Andover Forest Post Acute Care Center
To Whom It May Concern:
am writing to report two significant concerns regarding my current
residency at the Andover Forest Post Acute Care Center, located at 1801
Turnpike Street in North Andover, where I reside in Room 131.
First Concern: Pest Control Issue My room has developed an ant
infestation that was formally reported to management on Monday, March
31, 2025. Despite bringing this matter to the attention of multiple staff
members, including the housekeeping manager(who stated this was not
their department's responsibility)and the facility maintenance manager
(who acknowledged the issue and indicated he would contact pest control),
no remedial action has been taken as of today's date.
Second Concern; Food Service Deficiencies The facility's food service
operation consistently fails to maintain appropriate food temperatures. Hot
food items are routinely served cold, well below proper serving
temperature. This appears to result from inadequately heated warming
equipment and extended holding times prior to distribution to residents.
Additionally, menu items are frequently substituted without prior notification,
raising serious concerns about potential exposure to allergens.
I respectfully request prompt investigation and resolution of these issues. I
am available for further discussion at your convenience and invite you to
meet with me in person at the facility.
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4025,8:30 AM Town of North Andover Mail-Re:Concerns at Andover Forest Post Acute Care Center(North Andover)
Sincerely,
Michael Soper 781-844-1212 michael.soper@gmail.com
Current Location: Room 131 Andover Forest Post Acute Care Center 1801
Turnpike Street North Andover, MA
Permanent Address: 38 Winship Drive Stoneham, MA 02180
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Visit us online at www.northandoverma.gov.
All email messages and attached content sent from and to this email account are public records unless qualified as an exemption under the
Massachusetts Public Records Law.
Visit us online at www.northandoverma.gov,
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