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Home My WebLink AboutMiscellaneous - 600 SHARPNERS POND ROAD 7/14/2014 Saw r, Susan From: Durkee, Elizabeth <edurkee@wremvironmentaicom> Sent: Monday,July I4, 20I4S:I7PK4 To: Sawyer, Susan Cc: Ange|opuu|os, Mercedes; Durkee, Elizabeth Subject: Tank sea] 6OUSharpneo Pond Road,North Andover, K4A Attachments: North Andover.pdf Susan, In regards to 600 Sharpeners Ponds Road.A tank seal was done on the property on 6/25/2014. This all came about when Wind River was called by the customer for regular pumping service.This was booked for 5/14/2014. When the technician arrived on site he noted that the tank was not at proper working level. He called into our dispatcher to let them know he would not be pumping and that the tank is not at proper level and seems to be leaking. At that point a customer service representative called the customer to inform them of the technicians findings and if they would like to book a tank seal tobedone. This job was booked with Sam for 6/4/2014. Mr. Nadeau our customer, called into the customer service center several times in the meantime. He had a few questions on an email that Sam had sent out to him. He then called back and asked to reschedule his appointment to 6/11/2014. We did not have any availability on that date so it was moved to 6/25/2014.This would explain the confusion on the check getting send out as you and I spoke about, i � We have not charged Mr. Nadeau for any work that was done or any pumping that was done on site. | did let Mr. � Nadeau know that he will need to start thinking about replacing the tank on site and 1 also did explain to him about the misunderstanding that transpired regarding the tank seal. Again, | apologize for the confusion in connect with this job. ) have noted our internal system so this will not happen / again. If you need any further information regarding this job other than what we have spoken about or the information in this email please contact me. | have attached the work orders for your records. Thank you so much Susan and | am sure vve will talk soon. Regards, Elizabeth Durkee | Residential SyabammaAdvisor | Wind River Eovi ooimeutaI 577 Main Street | Suite 1I0 | fJnJaoo, MA 01749 1`: 978-841-5063 | C: 978-265-S701 1 F: 978-562-7255 | � W9 rDPJ6') � Your Septic,Grease and Drain Service Experts! 1 Work Order# Customer Since WRE Internal Comments Cust# Tech Comments 1023661 6.260% 05/14/2014 service septic / 1000 gallons / completed in error per HS.mb customer to expose / no alt / Home or gone, if gone, Check will be left at door/ mp 5/15/12 TOE PM service septic / 1000 gallons / customer to expose / no alt / / bd Price match from Steward septic $210.00; _ System Owner System Location Nadeau Edward Primary Bome 600 Sharpners Pond Road 600 Sharpners Pond Road North Andover, MA, 01845 North Andover, MA, 01845 (978)-685-5521 x (978)-685-5521 x Nadeau Edward CCLS Approx.Gal. Custom Clean 06(22/2004 Customer Home 1000 Location Comments Zabel Filter System Type 140 T5 Frequency Standard Previous Service Service Dare Build Up 05/14/2014 th Below Grade Location Diagram WED 05/1412014 12:00 1 0 Services _Tact-Noma:—R-0bsrt Harad Description Quantity Unit Price Ext Price Pumping 1000 0 228"7500 $0.00 porch Coupon or Discount 0 -20.0000 $0.00 Fuel Surcharge Residential 0 19»5000 $0.00 house gar , Subtotal Tax $0.00 $0.00 Total Tank Observations: Potential Solutions: Payment Details •System Operating Fine We suggest these 4 keys to keep your system healthy: Payment Type 1)Regular Servicing Credit Card — 2)Bacteria"Boost"at time of service _ 3)Use Wind River Bacteria Additive Card#: 4 Use a filter --.,----.- ❑Excessive Solids utilize Wind River Bacteria Additive Security Code •Heavy Sludge Introduce additional bacteria via Wind River Boost Program Exp,Dote Utilize Wind River Bacteria Additive •Tee Missin /Broken Repair/Replace Tee •High Liquid Level Could be an indication of system in hydraulic failure. Terms: Suygent a system evaluation and/or a custom cleaning. Due OZl Receipt Call the of ice as soon as possible at 978-841-5017 •Distribution Box Issue We observed the following issues: ❑Missin Filter Use of a filter is one of the 4 keys to keeping our Ustern health ❑Other The observations and solutions identified m regire additional treatment.Please call our Customer Solutions Specialist at 978-M 5017 for additional information,or call our Customer Service line at 800-499-1682 with any questions. Tech Notes: "�� !`Y�r� /,a"" �1">� lc//'�/ y° �v.-��/ c✓t t /T Remit Payment to: 577 Main St Suite 110, Hudson, MA 01749 Time Arrive Time Left Tech Initials Customer Signature WO-001 ® [Inmedmmc}tkdppa Accounting Copy Rev 2/09 Work Order# 0207049969 Customer Since 05/01!2000 WRE Internal Comments Cust# IUZJbbl Tech Comments I 2M% 06/25/2014 RESCHEDULED PER CUSTOHER FROM completed in error per KS.mb 06/4/2014 nervice 1000 galra. and jetting for tank seal (5k) CC IN OFFICE 06/4 12014 Rid tor tank sepal (se$.) System Owner System Location Nadeau Edward Primary Rome 600 Sharpnera Pond Road 600 Sharpners Pond Road North Andover, MA, 01845 North Andover, MA, 01845 (978)-685-5521 x (978)-685-5521 x Nadeau Edward CCL5 06(22/2004 Approx,Gal. 1000 Custom Clean Customer Home Yes Location Comments Zabel Filter System Type Standard T5 Frequency Previous Service 05/1412014 Service WM 06125/2014 PM Build Location Diagram Depth Below Grade 0 Services Tech Ninth Description Quantity Unit Price Ext Price Pumping 1000 1 228.7500 $228.75 pW� Coupon or Discount 1 —20.0000 ¢(20.00) Permit Fees 1 100.0000 $100.00 Fuel Surcharge Residential 1 19.5000 $19.50 house gar .High Velocity Water Snake 1/2 khde9900 $154.99 Subtotal $483.24 Tax $0.00 Total $483.24 -- — Tank Observations: Potential Solutions: Payment Details System Operating Fine We suggest these 4 keys to keep your system healthy: Payment Type/Vial r' f 1)Regular Servicing 2)Bacteria`Boost'at time of service Credit Card EdgarAlqg i, r' 3)Use Wind River Bacteria Additive Card#: t3S6%1 4 Use o filter ❑Excessive Solids Utilize Wind River Bacteria Additive Security Code 1 e ❑Heavy Sludge Introduce additional bacteria via Wind River Boost Program Ex Date On File Utilize Wind River Bacteria Additive P ❑Tee Missina/Broken _Re it/Re lace Tee ❑High Liquid Level Could be an Indication of system in hydraulic failure. Terms: Due on Receipt Suggest a system evaluation and/or a custom cleaning. Call the office as soon as possible at 978-841-5017. IN ist Dribution Box Issue We observed the following issues: ❑Missinq Filter Use of a ilter is one of the 4 ke s to keeping our e m health ❑Other st CrG The observations and solutions Identifled may require additional treatment.Please call t our Customer Solutions Specialist at 978-841-5017 for additional information,or call our,Customer Service line at 800-499-1682 with ca questions. Tech Notes: 1j hd V11 T � W Remit ayment o: 577,ft4n St Suite , Hu son, MA 0 1L3SA4" 9,-qsp _ Time Arrive Time Left Vch nitials Cu mer'rgnature WO-001 lbmmonrcc ccapaFer Accounting Copy Rev 2/09 Work Order# 0207049968 11 w _ Cu' meerr Since WRE Internal Comments Cust# Tech Comments �� ,r q?Tg- 06/25/2019 RESCBEDIILED PER CUST MR FROM completed in error per IC6. 3(0(6' / 06/04/2014 Rt0 for tank anal (alC) CC IN GSS CE C`a. 5aS9 q• 1 System Owner System Location Nadeau Edward Primary Home 600 Sharpners Pond Road 600 Sharpners Pond Road North Andover, MA, 01845 North Andover, MA, 01845 (978)-685-5521 x (978)-685-5521 x Nadeau Edward CCLS 06/22/2004 Approx.Gal. 1000 i Custom Clean Customer Home No Location Comments Zabel Filter System Type Standard T5 Frequency Previous Service 05/14/2014 Service WED Date PM Build Up Location Diagram Depth Below Grade 0 Services Ted1 Name: Description Quantity Unit Price Ext Price Tank Reseal Exterior 1 900.0000 $900.00 --- porch house gar Subtotal $900.00 Tax $0.00 Total $900.00 Tank Observations; Potential Solutions: Payment Details ❑5ystem Operating Fine We suggest these 4 keys to keep your system healthy: Payment Type Ch 1)Regular Servicing C? � 2)Bacteria"Boost"of time of service Credit Gard 3)Use Wind Rivet,Bacteria Additive Card#: f 4 Use a filter / ❑Excessive Solids Utilize Wind River Bacteria Addi ive Security Code ❑Heavy Sludge Introduce additional bacteria via Wind River Boost Program Ex Date Utilize Wind River Bacteria Additive p, •Tee Missing/Broken Re it/Re lace Tee •High Liquid Level Could be indication of system in hydraulic failure, Ter 021'Receipt 5u gest a system evaluation and/or a custom cleaning, Cal the office as soon as possible at 9.78-841-5017. •Distribui ion Box Issue We observed the following issues; 0 Missing Filter I Use of a titter is one of the 4 keys to keeRing your system healthy ❑Other �JG The observations and solutions identi f ied m require additional treatment.Please call our Customer Solutions Specialist at 978-M 5017 for additional Information,or call our Customer Service line at 800-499-1682 with any questions. / Tech Notes: — V' fe-ii, r-71 J< �ijCK Cfs j� f✓ — E� _ !a it F�—l7rugY!(J�� h ld3P —Un�nawY1.�T � � - E Ot ��►& in V ! �.� J/!�OIU Remit Payment to: 577 n S u to 110, Hudson, MA 9 7Ep�3Ciit 11"g1;;1 . .y5 Time Arrive Timl Initials Custom---'Signature WO-001 Pomedonreaydedpapxu Accounting Copy Rev 2/09