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Home My WebLink AboutMiscellaneous - Stevens Estate04/04: 2005 01:38 9788825660 STF- EIIS ESTATE PAGE 01 February 15, 2008 Susan Sawyer Health Departmeut Fax #978.688.8476 Attached please fmJ today's report from. Pest End Seivzces. 1 will few the last. two months of services to yk)u as per your request. it was my understanding that. Pest End was sending these to you each week. I will fax over the bi-monthly reports froni this point forward. 1 hand: yi � vv Kim Wi. st.evexls Grant, Michele From: Kim Willey [stevensestate@netway.com] Sent: Thursday, August 09, 2007 3:26 PM To: Grant, Michele Cc: Santilli, Ray; Sawyer, Susan Michelle, Given that I am in Boston at a wedding faire, I am not able to let you in today. However, George Peters, a board member, is able to do this. He also is the person who oversees the infrastructure of the physical building, so he would be the most appropriate person other than myself to be present for the reinspection. His cell phone number is 978-337-0131. I tried calling the 978-688-9529 but keep receiving a busy signal. I also left him a message to expect your call. Thank you. Kim Willey 1 04:`16:''A05 I S)TEVENS ESTATE PAGE 02 Pest End Exterminators IF, Pelham Street Methuen, MA 01844 (978) 7944321 FAX (978) 688-8344 0! To: T 17 A -urcha - Ac,Ooder.�- ft � D T i{ 7 T 0 2 it WORK 0 27/ 0 S W'u,Tk , i Location, 'T' A 0Si- i " 3t F, AND K C 8 DAVE S-1-14 V E I R A �') -4 ( Cr; 1: ., "', hereby ackjt'yvvlcdzll the tiukufartory rc?,11pletmn �f all e:rvlctS wldvrd, and agree, i0 pay 7 J�/' the coot of service= a,specified nbo�e- "Chklrs:es oklwaliding ovQj- X) (41"s from the date Qf are .,hj,lj to ;i I 11:17c fimkw;r churc. p- month orom-mal percutagc rate of 18%. NX CU-STONIEF,' SIGNATURE PLEASE PAY FROM THIS INNr014CF- F 1-1. EN A Al -3 1, 1-7 5 T j5T, T Pl� I y� 1 A -J hereby ackjt'yvvlcdzll the tiukufartory rc?,11pletmn �f all e:rvlctS wldvrd, and agree, i0 pay 7 J�/' the coot of service= a,specified nbo�e- "Chklrs:es oklwaliding ovQj- X) (41"s from the date Qf are .,hj,lj to ;i I 11:17c fimkw;r churc. p- month orom-mal percutagc rate of 18%. NX CU-STONIEF,' SIGNATURE PLEASE PAY FROM THIS INNr014CF- CID to - Z% 73 t it ZO 39VJ 31VIS3 -cN3A31S 09997890L6 I. oc: TO S 0 A -./ t7 Cl January 4, 2008 Susan Sawyer Public Health Department 1600 Osgood Street North Andover, MA 01845 Re: Stevens Estate Food Establishment Dear Ms. Sawyer, This letter is to follow up on your letter dated December 4, 2007. Below please find my responses, as well as some requests. 1) Pest control — As stated in your letter of December 4, 2007, we are in compliance. Pest End Exterminating will continue to maintain the Estate on a bimonthly basis. Potential foundational entries are being checked on a routine basis by the Estate's maintenance person. 2) Knowledge and commitment to food safety — The head chef is signed up for a class scheduled for January 24'x', 2008. Proof of admission will be forwarded once received. The Estate Director is signed up for the same training. 3) Cleaning Schedule — With the assistance of a new board member, who's expertise is in the restaurant and hospitality industry, a daily, weekly and monthly cleaning schedule is in the process of being created and will be forwarded to your offices immediately upon receipt. As requested, this schedule will be posted in the kitchen facility. 4)Structural issues reviewed by board — Please see closing paragraph below. 5) Identify new and safe locations for storage of catering equipment — The old unused freezer is scheduled for removal on Friday, January 11'}'. All equipment has been removed. Room is not being used. 6) Repairs — Gas stove leak has been repaired. Ice machine leak has been repaired and light installed. 7) Identify location for slop sink and removal of pantry sink — AJ Salemme plumbing inspected the area and will submit a estimated cost of project. The most effective location for the slop sink is the closet storing the mops and cleaning products. 8) Walk in refrigerator — Please advise the timeline in terms of actual days/months that this issue needs to be resolved. i a � NORTii q y p �t�ao ,s* tiO O M L � O' coc.�acn�[tnc• •'�• PUBLIC HEALTH DEPARTMENT Community Development Division December 4, 2007 Kim Willey, Manager Steven's Estate at Osgood Hill 723 Osgood Street North Andover, MA 01845 Re: Steven's Estate Food Establishment Dear Ms. Willey, This letter is a follow-up to our meeting of November 16, 2007. At that meeting we reviewed the lists previously written regarding the issues at the Steven's Estate at Osgood Hill. We also discussed the progress that you have made at the Estate and agreed to some further actions needed by both arties. You indicated that to date, other than the pest control company, no outside professionals have been hired to assist in the difficult task of bringing this establishment into compliance. Subsequently, the current staff is fully responsible for needed improvements. As there are many tasks to keep track of, the Health Department continues to recommend the hiring an outside consultant to ensure compliance. The list below is taken from the October 10, 2007 letter to you. The comments in red found below, signify the current status of the issue, the blue comments indicate compliance. 1) Pest Control - Pest End has made recommendations to eliminate entry to the building to the mice. The recommendation was given August 6h. Their report of August 28, 2007 notes that there has been no action taken to seal the foundation openings, cracks etc. Please continue updating the Health office with progress in this area. The rodent issue is showing significant improvements, however Integrated Pest Management will be maintained as a priority to prevent future problems. 2) Knowledge and commitment to food safety — This is a priority due to the condition of the kitchen in regards to cleanliness as listed in the inspection documentation, as well as to the concern over the ineffective response to the hazardous situation. It is recommended that the people in charge immediately sign up for a food safety course and submit proof of enrollment. No compliance to date. The head chef must be signed up in a Servsafe class scheduled no later than Feb. 1, 2008. Please forward the proof of admission 1600 Osgood Street, North Andover, Massachusetts 01845 Phone 978.688.9540 Fax 978.688.8476 Web www.townofnorthandover.com All of the above outstanding items must be addressed; however, of the structural items noted in #4, as found in the Inspection Report dated August 1, 2007, the Health Department identifies some priorities as listed below. These items do not have to be completed in order, rather a plan, as previously requested, must be submitted to the Health Office as soon as possible, but no later than 30 days from receipt of this correspondence. 1) Replace floors and install curved coving throughout kitchen, under stove area, in dish room and out is wait staff area. 2) Walls in disrepair. Recommend covering kitchen and dish room walls to a minimum of 8 feet in height with non -porous surface such as FRP (fiberglass reinforced panels). They come in sheets and can be installed easily. 3) Dish room countertops in disrepair. Cabinets and countertops are old and should be looked at as to their purpose. Most of the shelving is either unpainted wood or painted and in disrepair. Consider all options. 4) Hand sink in wait staff area does not work for unknown reasons. Leaving this dry is not a good option. Should be removed or repaired. There should be hand sinks in all areas to ensure good hand washing practices. BOH recommends 1 hand sink every 20 feet. The Steven's Estate only has one centrally located. Consider installing one in the dishwashing area and also fixing the wait staff sink. 5) Walk in refrigerator 6) Ceiling tiles missing 7) Remove wood shelving in storage room outside the walk in and replace with washable non -porous materials. (This is dependent on the outcome of #1) 8) Remove metal shelf over 3 -bay if not already completed (in conjunction with # ) 1600 Osgood Street, North Andover, Massachusetts 01845 Phone 978.688.9540 Fax 978.688.8476 Web www.towoofnorthandover.com immediately. The Manager must sign up for a course as well. This course. If not done simultaneously, must be attended by March 1, 2008 3) In conjunction with the above, a cleaning schedule identifying daily, weekly and monthly jobs must be generated, posted and maintained to ensure tasks are identified and carried out regularly. No compliance to date. A daily, weekly, monthly cleaning schedule must be submitted. 4) Identify a date that the board will review the structural issues. Submit a timeline for proposed correction of structural issues. No timeline received. S. Sawyer will provide additional priority list to assist the Steven's Estate board and management see below. 5) Identify new/ safe and acceptable location for storage of catering equipment and set time for corrective action. In compliance. Items in this room have been relocated. Future room use is being evaluated. Old unused freezer should be removed 6) Repair mechanical items causing hazards; gas stove, ice machine leak, sink drain etc. Ongoing repairs being made. Not complete 7) Identify location for slop sink. Mop water cannot go into 3 -bay as noted. No compliance to date. Recommended inquiring assistance from a plumber as to the most plausible location. For example; possibly in the closet next to the ladies bathroom or in dish room. 8) Address the problem with walk in refrigerator. Relocate a new one or refurbish. Consider the actual needs of the establishment. Is a full size walk in necessary? No action taken to date All of the above outstanding items must be addressed; however, of the structural items noted in #4, as found in the Inspection Report dated August 1, 2007, the Health Department identifies some priorities as listed below. These items do not have to be completed in order, rather a plan, as previously requested, must be submitted to the Health Office as soon as possible, but no later than 30 days from receipt of this correspondence. 1) Replace floors and install curved coving throughout kitchen, under stove area, in dish room and out is wait staff area. 2) Walls in disrepair. Recommend covering kitchen and dish room walls to a minimum of 8 feet in height with non -porous surface such as FRP (fiberglass reinforced panels). They come in sheets and can be installed easily. 3) Dish room countertops in disrepair. Cabinets and countertops are old and should be looked at as to their purpose. Most of the shelving is either unpainted wood or painted and in disrepair. Consider all options. 4) Hand sink in wait staff area does not work for unknown reasons. Leaving this dry is not a good option. Should be removed or repaired. There should be hand sinks in all areas to ensure good hand washing practices. BOH recommends 1 hand sink every 20 feet. The Steven's Estate only has one centrally located. Consider installing one in the dishwashing area and also fixing the wait staff sink. 5) Walk in refrigerator 6) Ceiling tiles missing 7) Remove wood shelving in storage room outside the walk in and replace with washable non -porous materials. (This is dependent on the outcome of #1) 8) Remove metal shelf over 3 -bay if not already completed (in conjunction with # ) 1600 Osgood Street, North Andover, Massachusetts 01845 Phone 978.688.9540 Fax 978.688.8476 Web www.towoofnorthandover.com 1 Please note that the cleaning has been maintained and the pest issue is primarily under control. Continued compliance to these two items is extremely difficult without beginning to address the larger issues. The Health Department and the Board of Health appreciate your anticipated cooperation in this important matter of public health. Please contact this office with any questions regarding this correspondence. Sincerely, Susan Sawyer, REHS/RS Public Health Director Cc: Ray Santilli, Asst. Town Mgr, and HR Director Mark Rees, Town Manager Curt Bellavance, Com. Dev. Director Board of Health 1600 Osgood Street, North Andover, Massachusetts 01845 Phone 978.688.9540 Fax 978.688.8476 Web www.townofnorthandover.com %40RTp ��ttLeD ebq�� 6 0L O 1 O wKe �_ COCMCXf MKK _ 7' PUBLIC HEALTH DEPARTMENT Community Development Division The Steven's Estate at Osgood Hill Osgood Street Inspection Date: August 1, 2007 Code Critical Description of Date Reference violations Violations/corrections Verified MAIN KITCHEN 4-302.12 No instant thermometer on site - must be on site and available Purchase food thermometers that register 0-220 degrees F 105 CMR C Facility found unclean- All floors 8/10/07 590.009 unclean, mouse droppings throughout, Service especially along edges. Old food master hired build up under equipment; ice by Estate machine, Trustee, and fryolator, stove, (internal refrig. work units ok) overseen by - See email sent Aug. 1 regarding Michele unclean conditions in the kitchen, Grant Health Storage, ware wash areas to be Insp. cleaned up before August 3rd.To include floors, counter tops and shelves - Additional unclean areas are the lower level areas and the catering storage areas 6-501.111 C Rodent infestation throughout food 8/10/07 and non-food prep areas - Premises must be free of pests See email sent Aug. 1 regarding action required prior to Aug. 3rd 4-501.11 Strong gas odor. - This is a safety hazard. Stove v ( y pilot light out. Have stove serviced by professional�- to determine action needed 7-202.11 C Improper storage in kitchen. Paint can stored on floor .� - Chemicals cannot be located in 1600 Osgood Street, North Andover, Massachusetts 01845 Phone 978.688.9540 Fax 978.688.8476 Web www.townofnorthandover.com 1600 Osgood Street, North Andover, Massachusetts 01845 Rhone 978.688.9540 Fax 978.688.8476 Web www.townofnorthandover.com a7 v a5 c -v i<vr the food prep and storage areas Remove hazardous items 6-101.11(3) Walk-in Refrigerator - walls are porous plywood, tile floor is in disrepair 27 vKJ. - All surfaces must be cleanable, non porous and in ` good conditions Walk -in must be made compliant or use discontinued (for example: stainless steel all walls) 4-101.111 Dry storage area just outside walk- in found dusty, dirty and painted areas are porous. - All shelving must be cleanable, non -porous and in good condition Replace old wooden shelving with washable unit or relocate as needed 6-201.13 Floors throughout kitchen, warewash area, etc. in severe decayed disrepair Curved coving either missing or non existent - All structural elements must be cleanable, non -porous and in good condition Replace flooring and install curved coving along the wall base with compliant materials 4-501.11 Ice machine is leaking on floor below - All equipment must be working properly Have ice machine repaired or remove unit 6-303.11 Inadequate lighting in ice machine area / / G(31t� 7 - Adequate lighting for cleaning and use is necessary. Must be at least 10 foot candles Increase or install lighting that meets the code 4-101.111 Floor under stove was a metal sheet. It is deteriorated and porous. Heavy ! t layer of grease built up. - Floor must be non -porous and cleanable Replace floor under stove 4-501.12 Fryolator unused and in dangerous location. Filthy and greasy underneath - All equipment location must be free of hazards. Remove unused fryolator 4-501.12 Oven unclean j,✓-� - All equipment must be maintained in good condition 1600 Osgood Street, North Andover, Massachusetts 01845 Rhone 978.688.9540 Fax 978.688.8476 Web www.townofnorthandover.com a7 v a5 c -v i<vr 1600 Osgood Street, North Andover, Massachusetts 01845 Phone 978.688.9540 Fax 978.688.8476 Web www.townofnorthandover.com Clean oven 4-101.111 3-bay sink area- metal shelf above is in disrepair and a safety hazard - All structural elements must be free from defect Replace or remove metal shelf 5-402.12 Grease trap under 3-bay sink has not been recently cleaned. No record of `i✓�c� cleaning schedule - Should be cleaned annually, a written record be kept on file. Clean and maintain a log 4-601.11(A) C Commercial can opener encrusted with old food r� - Food contact equipment must be cleaned and sanitized often Clean and sanitize and maintain 4-602.13 Dish room fan in dish room filthy - All equipment must be maintained in clean condition Clean fan or remove from kitchen 6-201.11 Ceiling tiles missing in various (� areas - Ceilings must be in good condition repair or replace as needed 6-201.11 Holes in walls in various areas (C - Walls must be free from holes and in disrepair Repair as needed 6-101.11 Countertops in dish room in disrepair - Counters must be non-porous Identify countertops in disrepair and replace as needed 6-101.11 Counter at wait station pass through to dish area is warped and broken - All counter tops must be in good condition and maintained Remove and replace counter 7-101.11 No MSDS sheets - Material Safety Data Sheets on all chemicals used in the kitchen must be assembled and kept in easy accessible location Obtain and make MSDS sheets available 2-102.11 PIC does no know basic sanitation - could not calibrate a thermometer or 105 CMR identify sanitizing solution 590.13(F) - Person in Charge must have basic knowledge Health Department is requiring re- certification of PIC and certification of the manager. This must be taken in the classroom. A 1600 Osgood Street, North Andover, Massachusetts 01845 Phone 978.688.9540 Fax 978.688.8476 Web www.townofnorthandover.com 1600 Osgood Street, North Andover, Massachusetts 01846 Rhone 978.688.9540 Fax 978.688.8476 Web www.townofnorthandover.com copy of the application and date for the class must be submitted as well as the new certificate. Online courses are not acceptable in this case. 4-204.11 Hood over stove, condition unknown. G,l No paperwork on last cleaning - Stove hoods must be maintained and cleaned by a professional cleaning company at least annually. Hire company to clean and evaluate hood DISH ROOM 4-202.11 Broken glass, dirt, old fan and 8/10/07 4-602.13 debris found on counter tops - Counter surfaces should be clean and free from debris and unneeded objects. Clean all counter tops and maintain 4-903.11 Open storage of glassware - LC 6-501.112 improperly stored with open end up - Items should be inverted to deter dust and dirt accumulation Invert glassware wherever needed 6-501.111 C Upper shelves dirty with a few mouse 8/10/07 droppings observed - Storage area must be kept clean and sanitary Clean, sanitize and maintain as needed 6-501.111 C Dead flies on counters 8/10/07 4-602.13 - Counters should be maintained in sanitary condition Clean and sanitize counter tops 6-201.12 Pipes dropping from ceiling with chipping paint - Maintain painted areas Pipes should generall not be exposed and a ceiling installed, however as this is an old building and new sprinklers have been installed this would be a hardship. Repaint or repair overhead pipes as needed. 5-203.13 No slop/service sink. Staff using 3- y 6-501.16 bay for mop water disposal. Can't `��S! v� d' hang mops - Must have separate sink for mop water Install slop/service sink, hang mops Equipment storage room off rear of Kitchen 4-903.11 Entire storage room has cobwebs and S e� dirt everywhere. Floor is not cleanable, windows filthy, walls 1600 Osgood Street, North Andover, Massachusetts 01846 Rhone 978.688.9540 Fax 978.688.8476 Web www.townofnorthandover.com 1600 Osgood Street, North Andover, Massachusetts 01845 Phone 978.688.9540 Fax 978.688.8476 Web www.townofnoithandover.com with chipping paint, dirty shelving - Storage rooms must be adequate for the use in structural aspects Must identify new storage area in the facility that can meet the food code. Relocate storage of the catering equipment in a better location. To overhaul this room extensive plans would need to be submitted by the Steven's Estate and approved by the Health Dept. WAIT STATION AREA 6-501.111 C Cabinets and drawers found with mice 4-602.13 feces inside - Facility must be free from rodents Clean and sanitize the drawers and cabinets as needed 6-501.111 Coffee machine area counter and rear fc 4-602.13 found with dead flies and cobwebs o and dirt - Service area should be maintained in a clean condition Clean, Sanitize and maintain as needed 7-201.11 Improper storage of chemicals near food items !� - All chemicals must be stored properly Move chemicals to proper storage location 5-201.11 Hand sink not draining properly - Utilities must work as intended Repair sink as needed 4-903.11 Clean Glassware being stored in (� holder on the floor - Glassware must be cleaned, sanitized and stored properly Remove and wasK, sanitize and store above the floor 4-603.17 Recyclables stored in wait staff 5-501.110 area drawing insects and rodents - Recyclables must be stored properly as not to draw pests and removed often Remove and store future recyclable containers properly 6-101.11 Floors throughout wait staff area in severe decayed disrepair Curved coving either missing or non << existent - All structural elements must be cleanable, non -porous and in good condition 1600 Osgood Street, North Andover, Massachusetts 01845 Phone 978.688.9540 Fax 978.688.8476 Web www.townofnoithandover.com Please note that inspection was not conducted during food preparation or service therefore there were no observations of food handling, food temperatures or service procedures, consequently there are no violations or comments listed regarding this process. 1600 Osgood Street, North Andover, Massachusetts 01845 Phone 978.688.9540 Fax 978.688.8476 Web www.townofnorthandover.com Replace flooring and install curved coving along the wall base with compliant materials 6-101.11 Ceiling has holes and missing tiles - Ceilings must be intact and free from openings and defects Repair and replace as needed BASEMENT 4-801.11 Mice living in linens, droppings evident of serious problem - Maintain premises free from rodents[,` j Dispose of infested linens and rewash any that are salvageable. Store in covered state for the future 4-603.17 Fruit flies congregating around the recyclables at base of stairO►'�t/ - Containers of recyclables must be stored properly Remove source of food for fruit flies and request pest control to address. Please note that inspection was not conducted during food preparation or service therefore there were no observations of food handling, food temperatures or service procedures, consequently there are no violations or comments listed regarding this process. 1600 Osgood Street, North Andover, Massachusetts 01845 Phone 978.688.9540 Fax 978.688.8476 Web www.townofnorthandover.com U. 1 Z 0 d m 9 c O H C } c W Vi (D c O c c V�• _ Z W W W W O -7 O O O O L m Z ` � c y O _ d m U N F- a W o U o 0 O z C cu CL rn � LL i E O d W q O O JL O W LL O Z o C W. � E m V a � L c 3 V� .y N 7 � V '� Z c, SEF-10-2AO7 12:44P FR I.1: Pest -End, Inc. 15 Pelham Street Methuen, MA 01844 (978) 794-4321 Fax (978) 688-8344 pestendinc.com September 10, 2007 No.Andover Housing Dept. No.Andover, Ma. 01845 Dear Michelle, TO:8786888476 P.2 82 Plaistow Road, Rte. 125 Plaistow, NH 03865 (603) 382-9644 Fax (603) 382-9525 pestendinc.com Our company performed the weekly service for pest control at Stevens Estate on Friday, September 7, 2007. During this service the technician removed 5 mice from traps and rebaited rodents boxes. The mice are still eating the bait in the boxes which means they still have a rodent problem. In regards to the repairs: 1 door has been fixed and a few areas have been sealed on the floors. There is still alot of repairs needed and the technician met up with the maintenance man and showed him what needed to be done. Sincerel , Patricia Trude]/ Office Manager AUG -28-2A07 02:42F FRO[*,l: T0:9786888476 P.1 MTENTERMINATING IS 11.1,1,11AM ST. 82 PLAISTOW RD. 92 WEST BROADWAY M ETHITN., MA.0 1844 PLAIS-roW, NII 03865 DERRY, NH 03038 COMPANY NAME: ATTN: FAX # REGARDING: FROM: PAGES: DATE: ��/% COMMENTS: HI-IIS-LJ-LG_��_� I �'_�L_: iLP FROM: UNCLE ,j. Post -End, Inc. 15 Poiham Street Methuen, MA 01844 (978) 794-4321 Fax (978) 688-8344 pestendlnc.com AUGUST 28, 2007 STEVENS ES'rATE 723 OSGOOD STREET NO.ANDOVER, MA. 01845 Dear Michelle, TO:aTP588847 P.� 82 Plalstow Road, Rte. 126 Plaistow, NH 03865 (603) 382-9644 Fax (603) 382-9525 pestendinc.com Our technician inspected and treated the above property today. The findings are as follows, there were alot of new droppings in the basement. It appears that the old droppings were cleaned up. The bait boxes were rebaited. Most of the bait was consumed which means the rodents have been feeding on the bait. He also removed 5 mice in. our ketchall traps. It did not appear any repair work has been performed to the foundation or floors. Also, the areas around the windows and sills still need to be repaired. While the technician was at the property he met with the maintenance person and explained that these repairs need to be done and he said he was ,ware of that. l also called Kiln at Stevens Estate and left a message on the answering machine that their service needs to be increase. If you have any questions feel free to call me at #978-794-4321. Sincerel atricia Trudel Office Manager AUG -28-2007 Gtc:=}:-)P FROH: Hart Pest End Exterminators 15 Pelham Street Mothuen, MA 01844 (978) 794-4321 FAX (978) 688-8344 W[I `iu. L 1 114 404 j STEVENS ESTATE 723 OSGOOD STREET NO. ANDOVER, MA 01845 TO:9786888476 P.3 • • WORK ORDER: 268387 WORK DATE: 08/28/07 Tuesday Work Location_ L 1114404 J STEVENS ESTATE 723 OSGOOD STREET NO.ANDOVER, MA 01845 978-682-7072 y or 'Date , 1me Tar of Pest : Technician Time In 0 29JO7 01:30 PM DS DAVE STLVEIRA arc ase; rder- arms as ervice a ode !me guf 1 r____ �jAse ,MSUBTOTAL $5S 00 10p Li g�1Tvp�[r' �rJ TAX _ -_..,_-0'00 t.Uu ----------- to CA, u rvr.I- J' 1 ° J.�1t:.1, �',%�, 40 C L4 �o� fa� � yh u>��Jr TOTAL $ — 55.00 /a, reJ r <L c, ` a 1 herrlty ucknuwledge [Ileti,uisL'tciory uettpletuw uY all services rin[lercJ, :uul ;rgmc m pay 1 the cost of 4ovit es as sper]tied shove. "C'hargc� owstandwg over .ill day, Trow [he dale of U service are suhfi,t to n 1 'L''!„ finance t barge pen month or annual percentage rate (it X. I CUSTOMER SIGNM URL PI.E;ASI; PAY FROM THIS INVOICE j= �421` FRO1: IU. :7iw----11- Tr:9786888476 P.2 Z II UNCLE Post -End, ince Y 15 Pelham Street Methuen, MA 01844 82 Plaistow Road, Rte. 126 (978) 794-4321 Fax (978) 688-8344 Plaistow, NH 03865 pestendlnc.com(603) 382-9644 Fax (603) 382-9625 pestendinc.com F_ AUGUST 28, 2007 STEVENS ESTATE 723 OSC OOD STREET 1` O,ANDQVER, MA. 01845 Bear Michelle, Cour technician inspected and treated the above property today. The findings are as follows, there were alot of new droppings in the basement. It appears that the old droppings were cleaned up. The bait boxes were rebaited. Most of the bait was consurned which means the rodents have been feeding on the bait. fie also removed 5 "nice in our ketchall traps. It did not appear any repair work has been performed to the foundation or floors. Also, the areas around the windows and sills still need to be repaired. While the technician was at the property he met with the maintenance Person and explained that these repairs need to be done and he said he was aware of that. I also called Kim at Stevens Estate and left a message on the answering machine that their service needs to be increase. If you have any questions feel free to call the at #978-794-4321. Sincerel atricia Trude] Office Manager 'r wrrurI: Pest End EXterminators 15 Pelham Street Methuen, MA 01844 +� '{ (978) 794-4321 FAX(978)688-8344 Hill It). [ 1114404 � STEVENS ESTATE 723 OSGOOD STREET NO -ANDOVER, MA 01845 28 07�U1:3it PM 70:9706088476 P.3 -,.._ _---�--- WORK ORDER; 268387 WORK DATE: 08/28/07 Tuesday Work 1_ucation: 11114404 j STEVENS ESTATE 723 OSGOOD STREET NO -ANDOVER, MA 01845 978-682-7072 DAVE SILVETRA - a ode 1 - 30337 '7 3�eU QLD Kf �'C •�•�/V) SJD/ye� .�T- -------- ----------- SUBTOTAL $ 5S.00 47 l AQ >� n �v�+ �aA e" �r�,r r �{— TAX 0.00 ta/u NJa u� rvt.c J' 4 7t j'1�:i ,� ) L (�dnJ-Svtnc f) _ 'TO1_TAL` sS.Oo S M! L Thereby ackmtwlc lge tlu s;!tist+dory-Lonpleuou of n4 servicesprcndend, xud abrec 1" pay v!cc a ats sper!licd ;!hove. *Citanding over , i0 day, !i LI to!! 1 'o+❑ the dole of uhjtar�ev outs c4;`'/r, finance chalgc p r) (� b ri !nunth or annual pereent:!ge rate of, 18%.. X PLEASE PAS' FROM THPS INVO.E.+<;E cus'rOM[:[i sictvr�curu: --- -- 11 -10- t il_G-9-2001 01:59P FROM: 1 UNCLE Pest -End, Inc. 15 Pelham Street Methuen, MA 01844 (978) 794-4321 Fax (978) 688-8344 pestendinc.com Kim Willey Stevens Estate 723 Osgood Street No. Andover Ma, 01845 Ike: Rodent problem CC: Michele Grant, No. Andover 13.0.11. Dear Kith, TO:1978683 476 P.2 82 Plaistow Road, Rte. 125 Plaistow, NH 03865 (603) 382-9644 Fax (603) 382-9525 pestendinc.com August 9, 2007 I am sending this letter as a follow-up to my visit to Stevens Estate last friday Aug Las requested by you. Upon inspection of this property I found the following problems which are a contributing factor to the high number of rodents in the building. o The basement floor has decayed. and. lifted in some areas allowing rodents to gain access. 1'he basement walls have holes in them where the mortar has given way allowing access for rodents. ♦ There are openings in the sill area around the foundation allowing access for rodents. My recommendation is to have these points of entry repaired ASAP. The foundation can be pointed using hydraulic cement to prevent entry and the openings along the sill can be stuffed closed using expanding .foam. The floor can have the buckled areas filled with cement as well. would also recommend the service to this facility be increased to every other week until this problem is resolved. Please call my office to authorize the increase in service intervals. Your cooperation in this matter is greatly appreciated. Sincerely Dennis M. Jolttson Service Manager, Pest -End Inc. From: Sawyer, Susan Sent: Thursday, August 09, 2007 3:00 PM To: Grant, Michele Subject: Steven's estate On August 10, 2007 the Health Department personnel conducted a re -inspection at the request of the operator/manager, Kim Willey. The walk-through was conducted with George Peters, a trustee of the estate. Conditions that were found are as followed. Old rodent droppings on several of the shelves above the ice machine Rodent droppings on the counter in the dish room. Rodent droppings throughout the basement. Opened contaminated linens in the basement. Floors under all equipment and shelving units throughout the facility have not been vacuumed and cleaned/sanitized thoroughly. Old equipment is still in place. Mr. Peters has offered to voluntarily shut down the Stevens Estate for the next several hours. Mr. Peters has enlisted a professional cleaning company to come in and clean/sanitize the kitchen, dish room and the service area, floors walls and equipment. In the interest of public health and safety, a re -inspection of the facility will be conducted at the end of the day, August 10, 2007, to ensure that the proper cleaning procedures have been completed. Sincerely, Michele E. Grant Public Health Inspector Town of North Andover The following items were to be addressed by Friday 8/3/07. 1) Call your pest control company. Have them come to the sight (today or tomorrow if possible so they can see the severe problems we all saw) and do an evaluation. Kim was told that we would like to see that evaluation and their recommendations by Friday of this week. The company should have no problem with this kind of request. If they do, I would be happy to call them for you. We often do that for establishments. 2) We recommend that you get as many people as possible to help with the cleaning or if you choose you may hire a professional cleaning company. We suggested that possibly each area could be designated to various staff. There is the dish area, the walk-in/ storage area, the main kitchen, the wait staff area, the lower level storage area and the laundry room (the equipment storage area will be discussed at a later time) - Each room must cleared out of unnecessary items; recyclables, boxes, unused equipment, contaminated linens, furniture etc. (there is presently too much clutter to clean properly) - All areas must be vacuumed and/ or swept. Then floors must be cleaned thoroughly - All counters, shelves, equipment must be scrubbed down and sanitized. - Clean or remove any easily moved accessory equipment such as dirty fans or old items not needed - All dishes and glassware must be run through the dish machine at the end of the process Since condition found cannot assure the Health Department that safe food can be served out of the Steven's estate kitchen. ' AUG-8-8L0Lt 1 03:05P FROM: TO:5786888476 P.1 PEST END EXTERMINATING 16 PELHAM ST. 82 PL,AISTOW RD. 92 WEST BROADWAY METHUEN MA 01844 PLAISTOW NH 03865 DERRY NH 03038 978-794-4321 603-382-9644 603-425-1998 FAX FAX FAX 978-688-8344 603-382-9825 603-428-7595 FAX S' PAGES PHONE �,� -fn��' DATE f f1 RE:T?°d�"�'1 CC: .-------------------.__--------------__--__-__---__- COMMENTS: 1 30 C) -------------------------------------- ------------- A--z 9-601�-j - --- ------ �- --24 ----- - -- )4 -5- -------------- -- --------------------------- S ; ✓J' -S, www. pestendinc.com �;� AUG -8-2007 03:06P FROM: Pest End Exterminators l 15 Pelham Street Methuen, MA 01844 (978) 794-4321 FAX (978) 688-8344 r jI1144041 Bill'rb: :,' :i Clut�it,)lill 5'11t.t:Ii I' No-NDOVIA-! , ;MA U c (/ 0 0 1 77995 17S7.T��TTfl7_�� Mrlprlt swfnl TO:8786888476 P.4 • ! WORT: ORDER: 68100 WORT; DATE. 08/06/07 Monday. Work [ 1 1 .I 4 4041 Location: 2-1 OSGu0D STRLl'I N(.)-l%'NDOVET, M:"I 01t,45 --R-EN3i;%a i s;-t>.I>N4-4-4.r' 1 - DO A WRITTEN TEN i;N'ALOAT I ON ,.,. &ea rs r- R4,w3 4 y -),.r. ej,n lec� ,4u CA41. q?k�. 33 -2�-0 r3 A4)lesl SUI:�TOTAI_ rSLOTAX z4r O Y- Gerind(404' 1"5 lja' /yL q/f QM�SJ' P(odUct UOMI hereby acknowledge the hatisfactory completion of all services rendered, and agree to pa l the cost of services as specified above. °Churbes outsuwding over 30 days from the datc r service are subject to a 1 11A finunce charge per month or annual percentage rate or 18%. 2 X 4 CUSTOMER SIGNATURE- PLEASE IGNATUREPLEASE: PAY FROM THIS INVOICE. 3 z 0 f 0 U W I LL O U O z 0 E z c as E t .0 tll W ,I .AL iz zi LL iz IL LUUJ AHG -8-2007 03:06P FROrl: Pest End Exterminators 15 Pelham Street Methuen: MA 01844 ��. (978) 794-4321 FAX (978) 688-8344 BilI To: [ 1 1 1-{ -10 41 STEVEN'S ESTATE: 72;) OSGOOD ST NO . 'iNDOVI R , AIA 01'645 Vz T0:8786888416 P.3 EMEMUNAXEM WORK ORDER: 266555 WORK DATE: 07/.16/07 Monday Wbrk [ 11144 U4J Location: STEVEN'S ESTATE 723 OSGOOD SI' NO.ANDOVLLR, AIA 01845 07 ,/ t b ,! l) ' i 0: 3 0 A �1 DS N 11, 11, 3 0 I'hEr1'i I': {TT K I OIC OF MAIN BLDG AND CARR I AUL'' IIUUSL . ALSO, I3AIT BASEMENT AND KITCI3EN FOR MICE, DAVE SILVEIRA rt --r LJ rVLJ1NLJA-I-11LJM t PC -NII MICE BAITING "l �'l'a'1 /j !- 0►PrrA5.2- GAJj 4' 3ep1e 4C_- e'"o larb Annourit I hereby acinowlMd a the Ute cost o1 services s spr 2 f, f service arc subject t a I A d° I ajv� X 4 PLEASE PAY FROM THIS INVOICE Lic#: 30337 9-8-682-7012 0.00 SUBTOTAL 350.00 TAX 0.00 TOTAL $ 350.00 f^n e CUSTOMER services rendered, and agree to pa; riding over 30 days from the dare n or arnuot pereentuge tate of 18%. RE ALIta-8= 200 7 07:06P FROM: TO: 9 7 86288476 P.2 Jul I I ul lu;enp nevin vviiloe P.e a®awA* ... Fest Control Service Agreement UNCLE �[ AACp C•,CC177 � Customer Name Street City PEST -END, INC. 15 PELHAM STREET 82 PLAISTOW ROAD, RT.125 MET'HUEN, MA 01844 PLAISTOW, NH 03865 (978) 794-4321 FAX (978) 688-8344 (603) 382-9544 FAX (603) 382-9528 1 (800) 287-4321 Service Location Name ST_'FIFF.114 FCTrTw, Street =123_ 05Gau= _ SrPREErn State Zip . city JAC) ANWj.jr.R State _MA___Zip 018A5 Phone f5t?03 ?-Q131 f _o1.1! Phone (a78)6Po_2n70 Contact C;RORt:F pFT g5 _ Contact Type of property: Commercial Restaurant —Other iKATbl -8T nG (Aftsnlnt i Eon fne j 1 j, Cleanout Y O N rl Regular Y fj N 1" 1 Annual ._._. Monthly X_... Every Other Vll8ekRR Weekly "tether Type of Service: All gen anal crawling insects X_. Carpenter AntsX_Cockroaehes .Flying Insects -X-RodentsX.— Sees Pigeons Other Special Instructions .—T EAT- FXTEjj 0R__MHNDATTr1N aF iu(ATN Br7TT.nTmrz nao_ ARR HOUSE FOR. GENERAL CRAWLING INS2QTS ALS0,BAIT BAgENRNT AND iCITCH N� FOR MTCF �hTTTAT. _FP1_7T E $EO�llr.nu tarnn;muT.v cT.by7rw mr% BE 2RGVj aD _,__._ F OR GE1�'T'RAL CRAWT.11?1G INSFC.TaS AND A rV. a Terms & Conditions: Payments due at completion of service Payment due in full net 30 days of invoice __C.__.__ Oi hsr __-- Irnrdce payment due 30 days subtest to a late payment charge of 1,^ per month an annual rate of 10%. All treatments will be performed In a professional manner. Treatment day and time has been agrood prior to service and will be charged unless a minimum 48 f:ours pcostponernent notice if given. Service Renewal: This agreement shall be for an Initial period of one year, and will renew itself annually unless either party concels this agreement by giving thirty days wrftlen notice before any expiration date. Date Service to begin Expiration date One time charge $ 3 Silo 0Q Y Cleanout charge $ Charge per service $ Monthly charge $ 5 r,, _ nn x 12,= $66n _. n() Other Acceptance of agreement b Pest End for 7/,A uthorized Signature D e Author d Signature Date Ln 0 0 nj ru ro Postage 111 O630 C3 Certified Fee 06 C3 O ReturnReciept Fee (Endorsement Required) $�� Postmark Here M Restricted Delivery Fee —0 (Endorsem nt Required)ru ru Total Postage & Fees $ J` , 41 01/30/2008 M C3 Sent o 17- -: lfe:............. 7----------------- -------- - orPOBoxNo. ' �q City, stew*... ax CertifiejMall ProrideS: (esjanay), oZeunr'oo9£-odSd A mailing receipt' F ■ A unique identifier for your mailpiece ' ■ A record of delivery kept by the Postal Service for two years Important Reminders: ■ Certified Mail may ONLY be combined with First -Class Mair or Priority Mair. ■ Certified Mail is not available for any class of international mail. •_ NO INSURANCE COVERAGE IS PROVIDED with Certified Mail. For valuables, please consider Insured or Registered Mail. ■ For an additional fee, a Return Receipt may be requested to provide proof of delivery. To obtain Return Receipt service, please complete and attach a Return Receipt (PS Form 3811) to the article and add applicable postage to cover the fee. Endorse mailpiece"Return Receipt Requested". To receive a fee waiver for a duplicate return receipt, a USPS® postmark on your Certified Mail receipt is required. P For an additional fee, delivery may be restricted to the addressee or addressee's authorized agent. Advise the clerk or mark the mailpiece with the endorsement "Restricted Delivery". ■ If a postmark on the Certified Mail receipt is desired, please present the arti- cle at the post office for postmarking. If a postmark on the Certified Mail receipt is not needed, detach and affix label with postage and mail. IMPORTANT: Save this receipt and present it when making an inquiry. Internet access to delivery information is not available on mail addressed to APOs and FPOs. Complete items`l, 2, and 3. Also ccXnplete item 4 Restricted Delivery is desired. Print your name and address on the reverse so that we can return the card to you. Attach this card to the back of the mailpiece, or on the front if space permits. Article Addressed to: A. Signature X 9 IB Received by (Ptin'V7,1le i �c l ��f0li C21rn 176✓I , D. Is delivery address different from ism 1? If YES, enter delivery address below: ❑ No y 3 0, 3. Service Type -t Vyq }i'-►' ❑ Certified Mail ❑ Express Mai , •, ❑ Registered ❑ Return Receipt for Merchandise ❑ Insured Mail ❑ C.O.D. 4. Restricted Delivery? (Extra Fee) ❑ Yes 2. Article Number r ' (Transfer from service labeo -7 2260' 0006 8627 200'5 PS Form 3811, February 2004 Domestic Return Receipt 102595-02-M-1540 UNITED STATES 0" �� a ' Sender: Please print your name, address; and ZIP+4 in this North Andover Health Department 1600 Osgood Street Building 20; Suite 2-36 North Andover, MA 01845 %' 1 Ilittttttlflttlttlt,ltItfttttflll$t,tftlttttffflt,tttftlttfit I a tiO R TF1 f%Llo 61 O ' M O'p_ CCKM.0 l.YKM 1' �/ PUBLIC HEALTH DEPARTMENT Community Development Division January 25, 2007 Kim Willey, Manager Steven's Estate at Osgood Hill 723 Osgood Street North Andover, MA 01845 Re: Steven's Estate Food Establishment Dear Ms. Willey, This letter is a follow-up to your letter of January 4, 2008. The Health Department has received the updates on the progress made regarding the Pest control, Food Safety Training and, although it is not completed to date, the anticipated cleaning schedule. The final paragraph requested that the Health Department advise in regards to structural issues with "actual timelines in terms of days/weeks/months and the actual priority of each item." The following is our correspondence over the past six months. The Health Department originally documented violations to the MA Food Code and the Federal Food Code during a health inspection conducted on August 1, 2007. The seriousness and critical nature of the violations caused this office to order immediate action or face shutting the kitchen down until corrections were made. Most of the immediate critical violations were corrected that month and since that time the Health Department has been communicating and meeting with you in regards to the outstanding violations of this facility. On August 30, your letter stated, "I will work with the Board Member, Ray Santilli and The Stevens Estate staff to more forward in addressing the remaining violations". A month later a letter from the Health Director dated October 10, 2007, noted that Steven's Estate must "identify a date that the board will review the structural issues. Submit a time line for proposed correction of structural issues?" An example of an excel spreadsheet plan of action was provided to you as guidance at that time. We met in November and additional discussion led to my correspondence of December 4, 2007 in which assisted by prioritizing items as requested and noted that "These items do not have to be completed in order, rather a plan, as previously requested, must be submitted to the Health Office as soon as possible, but no later than 30 days from receipt of this correspondence". 1600 Osgood Street, North Andover, Massachusetts 01845 Phone 978.688.9540 Fax 978.688.8476 Web www.townofnorthandover.com 4k y Rather than requiring a ty�ica130 day time of correction, our office has repeatedly requested that you consult with the Osgood Hill Board Members and that a timeline be put together as to the anticipated dates that completion would be expected. As general practice, once such a plan is received, the Health staff can determine whether it is acceptable or if modifications to the plan must be made in the interest of public health. The requested timeline plan due on January 4, 2008 was not received; rather a request that the Health Department produce a date that each violation must be corrected by was submitted by you, therefore, the Health Department is requiring the following. This correspondence is an official Board of Health Order letter. Please be advised that all violations noted on the previous communications must be completed by February 29, 2008. Failure to comply with this Order could result in the suspension of the permit to Operate a Food Establishment. If you wish to request modification or revocation of this order you have the right to request a hearing before the North Andover Board of Health. Please submit a request in writing within seven (7) days and you will be placed on the agenda of the next available Board of Health meeting. At that meeting you will be able to bring forth evidence as to why this Order should be modified or revoked. Sincere y, -=Sian Sawyer, REHS/R� Public Health Director Cc: Ray Santilli, Asst. Town Mgr. and HR Director Mark Rees, Town Manager Curt Bellavance, Com. Dev. Director Board of Health 1600 Osgood Street, North Andover, Massachusetts 01845 Phone 978.688.9540 Fax 978.688.8476 Web www.townofnorthandover.com �l 4'.., A ci / 21=105 El 0: 3 Cl 978682'hPR0 mo-iD-emrd ul:35p FRom; Pe9t End 61orminstom 15 Pelham Street MothUorl, MA 01844 N78) 794-4321 FAX (978) 688-IJ344 13 111 To: [ I i i 4 .+4 4'1 'S i I;hi A.:k, 014'.45 p c Inv M fr, Agkv STEVEI-IS ESTATE PAGE 04 TO-.978G8266W PA WMIK ORDI;R: 275475 WORK DAT�, 0 1 / I 5/t1t3 1"j, i day W(N.L TAXA 14404 S-FEVENS ESTAVE 723 STREET MA 01%45 DAV F SILVE IRA 4L l,iL'#, 3()3,i - �j bAseow_.* 6 ,3 C_ — A AtxrX AS (v &)V r,c 91 zi — ji 0 0100 1'01 AL 5 5 . 00 i tjolrf�y at Lailwleapo the 'milishwifify voly)911ti0011 of ;J11 jcjNkt:S of Mv. $. above. *011rv., kvvl N, day!, fivilt dw dow or to 111MIll -if 'kflJllQ)WT4;k2nlUg�: ('J1001 I R,. x Cus'I"oMuR FLE,'tSE 1'*Ay FROM THIS INVOICE lliN,R); ( ! f 14.1041 f 'cool) S [ 111-'f AA U E S4 ti FEVENS EETr TE PAGE 03 0:97666® P.3 WORK ORDER: 274992 WORX DATE; 12/21/()7 Friday Wne► I J il)caliuo: I1 14404 3 VSQQOD STREET NO. ANDOVER, MA 01845 US DAVE SiL.VETHA il�IHlllll Nil cl� 0,1-4),Q-7072 VIP 15.5.110 TA—Y 0.00 I TOTAL y, 55. 00 + 1 Ar,cby acA[,cra'ICllbO c n�uenpf�giUsl �I[ ull ,4•rYi [Unl[� a, and qkv IQ pity h[lYI�1 1, ull4l;sCl.nyIIOII.111nt, "(' 'gcw aulstufldNlj� '1' .i�l fray, fiam Ow dale d � .cn•kz alc nunjcc! IU u :k j1 cc cl�i iU�� I �� to c� IK'�o. I =x C"U51rJM17it 3[C;NAT()Ttti Yi.L':1SE PAY FROM TN14 INVOICE "Xy. 'fr- rmu-j:. Pett End Exterminatom ix • 15 painang Street Methu011, MA 01844 (910794-4321 FAX (978) 688.8344 lliN,R); ( ! f 14.1041 f 'cool) S [ 111-'f AA U E S4 ti FEVENS EETr TE PAGE 03 0:97666® P.3 WORK ORDER: 274992 WORX DATE; 12/21/()7 Friday Wne► I J il)caliuo: I1 14404 3 VSQQOD STREET NO. ANDOVER, MA 01845 US DAVE SiL.VETHA il�IHlllll Nil cl� 0,1-4),Q-7072 VIP 15.5.110 TA—Y 0.00 I TOTAL y, 55. 00 + 1 Ar,cby acA[,cra'ICllbO c n�uenpf�giUsl �I[ ull ,4•rYi [Unl[� a, and qkv IQ pity h[lYI�1 1, ull4l;sCl.nyIIOII.111nt, "(' 'gcw aulstufldNlj� '1' .i�l fray, fiam Ow dale d � .cn•kz alc nunjcc! IU u :k j1 cc cl�i iU�� I �� to c� IK'�o. I =x C"U51rJM17it 3[C;NAT()Ttti Yi.L':1SE PAY FROM TN14 INVOICE 4 41 O_--1:'2005 H9!_i;:30 9786826660 ' TEt, EHS ESTATE PAGE 02 TO:97 666O P.2 Er'-7.�'t-211G17 :12:44P FROM: r et Pest End {Exterminators Pelh 15 an Street Methuen, MA 01844 (978) 794-4321 FAX (978) 688-8344 i ^t M STEVENS ESTATE 723 OSGOOD STREET NO. ANDOVER, MA 01845 TO:978688a476 F'..3 WORD ORDER: 270305 WORK DATE: 09/07/07 Friday WUth Loulltioll: [ 11144 0 4 ] S'FEVE.NS ESTATE 723 OSGOOD STREET NO.ANDOVER, MA 01845 NET _3f�_ ._ _..._. 081�$1�_7___._ ____ _-�_��_� 3-0337 WEEKLY SERVICE FOR RODENTS 978-682-7072 + � 1 ��/!V i�a.+jaill lLa +is fJ; tVI�;L�V it JJ ♦ VV TAX 0.00 ----------- 5 0.00 Ci i t:Y %�/ ✓'1��f ��t 4% /.i111c'A?�S TOTAL__ $=--- 55.00 iProduct UOMf hereby ac6nowkdge the s,1tiFactury cnmpl0tiun aF all ,ervices n:ndalid. ;nd a trc ht pu the cost of .,ervl,:" ns •.pei hied k1bow. "Charges nutaandntt over 3O daya Erol» 1110 date t 1 ,crvica arc whjeo 10.1 1 1121:'r finance charge per month or annual Ixrccunlge rata of I>' -- CUSTOMER SlfiNAFURE PLEASE PAY FROM THIS INVOICE e Alia -9-2001 01:579P FROM: UNCLE I� 1� Pest -End, Inc. 15 Pelham Street Methuen, MA 01844 (978) 794-4321 Fax (078) 688-8344 pestendinc.com Kim Willey Stevens Estate 723 Osgood Street No. Andover Mei. 01845 Re: Rodent problem CC: Michele Grant, No. Andover, 13.0.11. Dear Kim, TO:19706000476 P.2 82 Plaistow Road, Rte. 125 Plaistow, NH 03865 (603) 382-9644 Fax (603) 382-9525 pestendinc.com August 9, 2007 I ani sending this letter as a follow-up to my visit to Stevens Estate last Friday Aug 3 as requested by you. Upon inspection of this property 1 found the following; problems which are a contributing factor to the high number of rodents in the building. o The basement floor has decayed and lifted in some areas allowing rodents to gain access. 0 7'he basement walls have holes in them where the mortar has given way allowing access for rodents. There are openings in the sill area around the foundation allowing access for rodents. My recommendation is to have these points of entry repaired ASAP. The foundation can be pointed using hydraulic cement to prevent entry and the openings along the sill can be stuffed closed using expanding foam. The floor can have the buckled areas filled with cement as well. would also recommend the service to this facility be increased to every other week until this problem is resolved. Please call my office to authorize the increase in service intervals. Your cooperation in this matter is greatly appreciated. Sincerely_ Dennis M. Joliftson ;~ Service Manager., Pest -End Inc. AIJG-8-2807 03:06P FFROM: Pest End Exterminators 1 15 Pelham Street Methuen, MA 01844 Lr)�_ (978) 794.4321 FAX (978) 688-8344 (1114-4041 13111 Iil: IT ti LcJ S E'`,'1ATL NO-01DOVLJ!, MA :JU-_. T0:8786888476 P.4 WORT: ORDER: 69700 WORK DATE: 08/06/07 m0r)day Work [ 11 14 40 41 Location: STEVENS.1":-'I LATE 23 OSGUO D S`1'UL"I N()„=tNDO EIS , NIA 01t,-1.5 DO A WRI PTEN EVALUATION ,,,. &—aT9e, `K4,w3 9-'S-692-7072 • e .UID "a UOM Amountt hereby acknowledge the satisfactory wntpletion of all services rendered, and Agree to pa ! ttre cost of services as speciticd above. *Charges ontstandiag over 30 days frog, the date c n service arc subject to a 1 VA trounce charge per month or annoul percentage rate of 18%. 3 X 4 CUSTOMER SIGNATURE �,_- PLEASE PAY FROM THIS INVOICE iSUBTOTAL s 45.0 S /e 4 G✓i n c ih o!a+� ll ! s�t+r. ��vori TAX U , 0 �l o v- Gdj'I d C/1r✓ y.Z f f7 a /1'L q /1 QNI J' _ - _ _ _ $ _ 0 • e .UID "a UOM Amountt hereby acknowledge the satisfactory wntpletion of all services rendered, and Agree to pa ! ttre cost of services as speciticd above. *Charges ontstandiag over 30 days frog, the date c n service arc subject to a 1 VA trounce charge per month or annoul percentage rate of 18%. 3 X 4 CUSTOMER SIGNATURE �,_- PLEASE PAY FROM THIS INVOICE HUi;-B-S jt�7 03:06P FROM: Peat End Exterminators 15 Pelham Street Methuen, MA 01844 )� (978) 794-4321 FAX (978) 688-8344 Sill'lo: L I 1 1.1 ..t U 4 STEIVEN' S ESTATE 72;i OSGOOD ST NO,ANDOVER. NIA 01545 TO:9-1868884'16 P.3 WORK ORDER: 266555 WORK DATE: 07/16/07 Monday Work Location: [ 1 1 1 4 4 0 4 STEVEN'S ESTATE 723 OSGOOD ST NO.ANI)OVER, MA 01845 DS DAVE SILVEIRA 30 TREAT I':XTEI R I OR OF MAIN HLD0 AND CARR I AGI ALSO, 13A I T BASEMENT AND KITCHEN TCHEN FOR MICE, r(.. — r LJ r V L11N1JH 1 t UN -I-KV A -I PlbN-I jAN"I /MICE BAITING � (� .�} �c•�r-� tom--- /�t �G �- Lic#: 30337 9-8-682-7012 0.00 SUBTOTAL $ 350.00 TAX 00 ____= _---------- TOTAL $ 350.00 Pesticide/ Product UOM Asnount t hereby acknowled a the satis comp) �_� rite cost of services s spccifi d o *Cha 2 service we subject t a /2% fin e 4 CUSTOMER PLEASE PAY FROM THIS INVOICE aervtces renaerea, ana agree to pad nding over 3n days finm the (late o or annuol percentage rate of lg%,. 08/071`2007 16:21 9786826660 STEVENS EE;TATE PAGE 01 -. � Pest Control Service Agreement UNCLE PEST -END, INC. IS PELHAM STREET 82 PLA"TOW ROADr RT -125 METHUEN, MA 01844 PLAISTOW, NH 03865 (978) 794-4321 FAX( 978) 686-8344 (603) 382-9644 FAX (603) 382-9525 1 (800) 287-4321 CustDmer Narne Seivlue Locallon Name Street Street City —state—zip— city Nn P!10,rle (9 72) 33 Phone —j_q:Zq Il 6 S:k C;Ont2Ct -f3-F.QR.GF PETERS Contact Type of pruperty: Commercial —Restaurant .a Others fear sett -'r Fi 3—�fl 0 --- -Annual -- Wnti-�y--x.— Eve -j�nherUgVtRW Type of Service: All go ro ral crawling insects x Carpenter Ants -X—Cockrnaches -x-Fiyjng lr)sects -X--R0dontsX— BGQS— Pigeons— Olthi;)r_ Special Instruction% TREAT F HOUSE FOR GENER 2 L CRAWLING INSECT ALSO, B aR M hTT ANQ K E Fing MTaE—AS—JjCjMLU�Cir VjjT _j_jjT,Zq t711CT? r23 71L—PD-0VQTDrxL--- `rorm5 & Conditions: Payment's due at MmPletion Of Service Payment due in full net 30 days of invoice --X--,— Other lnV(*,e Payment due 30 day6 subjoct to EL tart; VayMnt Charqa c1l 1 per morilb :xn annual (WO of 18%. All trsatfneJltz will be PerfOrmed in a profeasional Manner- Tiaau-nant daye7nd time has Laden agreed prior to ssivm, and vvj! be charged UT11089 a ninkrim 48 t -:curs POSIpQnamont notice if given, am-wit7a Renewal! or par!y concels this agreement by giving Thirty (lays Witten notice WOrO arty eXpiration date, D,ate Service to begin Expiration date One time charge $ J -5Q.00 011eanout charge $ Charge p49r service $ Monthly charge $ 5 5- Q 0—X-12---$-&6D—L(j Other $ Acc*ptance of agreement b PiW End ror cuslo r Authorized Signature D e— Author' d Signature Date ALU, -8-2887 A --1:05P FROM: TO:9786888476 P.1 PEST END EXTERMINATING 16 PELHAM ST. 82 PLAISTOW RD. 92 WEST BROADWAY METHUEN MA 01844 PLAISTOW NH 03866 DERRY NH 03038 978-794-4321 603-382-9644 603-425-1995 FAX FAX FAX 978-688-8344 603-382-9625 603-425-7595 TO: FROM: FAX "� J.� , PAGES y PHONE DATE 7 RE:CC: .____-_________.._________________________.._.,_ COMMENTS: avow--------.,�4--- ------ Z- - - --------- --- ---- ---- -- --- I ak ----------------------------------- #- 4 --- 6-W ------------------ vi --------------- `��cw ----+---------------------- d5 vrmw pestendinc.com Vie- �s � AUG -9-200-1 81:59P FROM: PEST END EXTERMINATING TO:18786888476 P.1 15 PELHAM ST. 82 PLA.ISTOW RD. 92 WEST BROADWAY METHUEN MA 01844 PLAISTOW NH 03865 DERRY NH 03038 978-794-4321 603-382-9644 603-425-1995 FAX FAX * FAX 978-688-8344 603-382-9525 603-425-7595 ------------------------------------------------------------------------------_----------_--------- TO: M)l -- .fie CrQo- FAX PHONE FROM: n:s PAGES c�l.. 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